Rated 4 out of 5 by pat87 Comfy for a one night stay
Very neat room presentation, not much of a view from my room though. Staff at the club lounge were friendly and helpful.
December 7, 2011
Rated 3 out of 5 by Natalie86 September Stay
I stayed 3 nights in September from the 8th through the 11th. Last year in 2012 I stayed in your hotel and had a very good experience, however, this year I was disappointed. The room I had bubbles in wall-paper next to the bed. It looked bad and made me wonder if there was mold in the room and possibly what additional water damage might be in the room. The bathroom was very small. I stayed in the South tower while last year I stayed in the North tower. There was a day and nights difference in the rooms. The North tower had much nicer rooms and more spacious. If I ever stay in this hotel again, I will request a room in the North or Center tower.
September 12, 2013
Rated 3 out of 5 by JoeA954 Hotel has potential
Stayed for a convention. When I checked in the indiviual just handed me a key and said thanks. Didn't tell me where the fitness center was located, if there was a resteraunt, if there was wi-fi, etc... The hot water was warm at best and in the mornings and late afternoon was borderline cold. The fitness center was very nice and the staff in the restraunt were very friendly and accomodating. We had long waits for the elevator during our conference sessions. The breakfast buffet was just OK. Should have pan cakes, eggs to order station, and just more options. If the few items I mention are addressed then I would highly recommend the hotel....
June 14, 2013
Rated 5 out of 5 by ask83 Hotel Stay
Our room was very nice, very clean, only negative was the towell bar in the bathroom was very loose.
February 21, 2013
Rated 3 out of 5 by meh12 Stay was Ok
The room was nice and well cleaned. Windows were a little dirty on the outside, however the room has issues with water pressure. I was sleeping at 4 am and it sounded like construction was going on outside my room. I asked to switch rooms and the receptionist just said it'll go away and there are no rooms available.
July 19, 2014
Rated 5 out of 5 by Nance85 Choice Program
My suggestion would be to provide trash bags, bigger trash cans or staff to empty trash cans.
September 24, 2012
Rated 5 out of 5 by lizy24 This hotel has great facilities.
I had a very good stay at Sheraton. Meeting place, staff and other facilities were great.
February 3, 2013
Rated 3 out of 5 by MLD78 Needs Improvement
My stay was nice but my room was hot. Maintenance came and reported it was working but my room remained hot. I would recommend fans be available which I was told they were not. Also I had gone green but even though I filled out card about getting water, coffee and shampoo refilled they never were. I like this hotel but inconsistent from stay to stay.
July 18, 2014
Rated 2 out of 5 by ietos Needs Improvement
Fitness - good/excel weight machines but, cardio screens mostly unusable -can not be set...frustrating
Food choices - poor
July 23, 2014
Rated 5 out of 5 by lisa611 convenient to Baylor
Staff was great. Location was easy to reach from Baylor Medical Center.
August 22, 2012
Rated 1 out of 5 by fesparza Fire alarm was activated at 6:45 on a Holiday!!
On 5/27/2013 The hotel alarm system at the Sheraton Dallas woke all my family 3 times, being the first at 6:30 AM !!! On a holiday!!! I have a 1 year old daughter that never got back to sleep after the alarm activated itself 2 more times. I just wanted to have a nice and quiet holiday,,. Instead I ended up with a sleepless kid that gave us a hard time all day long...Why??? Because the alarm system woke us all up. When I mentioned the incident at check out, I just got a "I am sorry for your inconvenience, we do not know what happened". How can I get my money back? I am sure that I am not getting my holiday back.
May 29, 2013
Rated 4 out of 5 by cris reservations
Didn't honor reservation. Some convention excuse
January 22, 2012
Rated 5 out of 5 by Mary22 This hotel has outstanding employees
Great check-in & Club level service
February 21, 2013
Rated 5 out of 5 by Joesreview Joesstay....
Everything is always great!
July 16, 2013
Rated 3 out of 5 by CFaze Great Team, Facility Needs Updates
Greetings Sheraton Dallas:
I appreciated your staff's fantastic, positive attitude and punctuality as well as the cleanliness of my room. I was disappointed with the constant creaking I heard coming from somewhere on my ceiling throughout each night. It sounded much like a home's structure settling, which is normal, but it was CONSTANT. All day and night. I went to sleep hearing it and woke up to hearing it many times throughout the night. I got really annoyed! At first, I assumed the creaking was due to the wind, but on the days when the wind mph was literally at a 2, the creaking was in full effect all day! It was one of those sounds that you hear as a soundtrack while you're watching TV, sleeping, working and it becomes so annoying that I had to tell you about it.
I also thought the rooms could stand updating. The light near the hotel door worked but it didn't illuminate much at all. I felt like the room could have had the brighter, fresher feel that I've experienced at other Starwood properties.
Also, my room service meals were great except for the blueberry pancakes ... they were rather tasteless which was a shock compared to the other items I tried. The blueberries played the background to an even more bland pancake - I was underwhelmed. =\
Your staff is fantastic, though.
November 18, 2013
Rated 1 out of 5 by Gypsydray This hotel is old and is severely understaffed!
This hotel was a complete disappointment. I was there for a conference with the NGLCC. This was the overflow hotel. There was a Mary Kay Conference at the same time. The air conditioner in the room did not work properly. The lobby was always too full to get any response without waiting at least 30 minutes before someone at the counter assisted. We called the front lobby three times before somebody answered the phone. They said they would have somebody immediately come to the room to make the repairs. That took 3 1/2 hours. Even then, it was not fixed. We had it. We will never stay there again. I was very disappointed with Sheraton hotels.
August 5, 2013
Rated 4 out of 5 by Kim25 Interestin
I had a ineteresting experience with room service. My roommate and I had wine in our room on Thursday and room service cleaned the room every day and did not remove the glasses for 3 days. My roomate also spilled wine in her bed and room service did not change the sheets. The pillows were just shuffeled around so you could not see the stains. We were very disappointed because we paid a lot of money to stay at your hotel. We expected better service. Everyday we had to ask for a wash cloth or a towel for the floor. Over all the service in other area's was great such as the front desk and the people at the draft. Yes I would stay at the hotel again.
July 29, 2013
Rated 1 out of 5 by Picky66 Hotel was dirty, understaffed, and would not recommend
Went to this hotel for a 4 day business conference with 1600 people. This hotel was not staffed to handle this number of people with high expectations. Upon checking in instead of welcoming me and orienting me to the hotel, only thing I was asked was the specific time I was checking out for the convenience of the cleaning staff. Hotel very old and dirty. Had knats in my room and all conference rooms. Food was less then satisfactory and removed so quickly it was ridiculous. No coffee or tea available on afternoon breaks. Room service menu was non existent. This hotel needs a major remodel if its going to be selected for future business conferences
June 16, 2013
Rated 5 out of 5 by Maximus71 Wonderful surprise.
who would've thought that what looked to be a drab weekend would turn into a mini vacation!
the executive suite they upgraded us to was huge, and everything 4 star.
the staff is attentive, and helpful above and beyond.
July 20, 2014
Rated 5 out of 5 by Jmartinez013 Anniversery
The General Manager upgraded our room and when he knew I was taking my wife to the Lionel Richie Concert for our 15th Anniversary , He sent us Champagne, Chocolate covered Strawberries and a Lionel Richie Deluxe CD. Up and beyond! What a class act! Highly Recommend!
July 20, 2014
Rated 3 out of 5 by StephinOK Not the best experience
Room was clean.
Buffet Breakfast was good.
Hotel staff was pleasant & helpful
-Ice Maker on our floor and one below was broken
-Room air conditioning wasn't cooling as it should (we kept ours at 65 the whole stay and it wasn't cold in the room at all.
-Iron was broken and left streaks on my shorts when I tried to iron them
-Parking was full - so we had to find another parking garage (which actually worked out because it was only $5 a day- rather than $15)
-Pool was SO small. Being a holiday weekend, there were a lot of guests who wanted to use the pool- and it was too small to accommodate the number of guests that wanted to utilize it.
September 6, 2012
Rated 4 out of 5 by Muensch Missing some basics
The phone in rm 1234 Central has a problem. At the end of my stay I did discover that the desk phone does work IF you push a line button, but the bed phone has a real problem. The problem was reported, but there was no evidence that any service action occurred.
I do not understand why hotels use bottom sheets which do not cover the mattress so that all 4 sides get adequately tucked under. I find that uncomfortable for sleeping because a) I am tall & my feet go past the edge of he sheet and b)I move around which bunches up the sheet because it is not secured under the mattress.
Thank you for working with TACRAO on the "green" initiative.
November 9, 2012
Rated 1 out of 5 by SimonB2 Failing performance
Having read some of the reviews on this site, I feel lucky that I didn't get a flooded room (although the drains do make interesting sounds). Indeed, had this been a roadside motel, I would not even write a review. However, for a supposedly- good hotel that cost a lot of money, this was a very poor stay. Too many dirty smells, poorly-functioning electronics, horrendous maid service, etc. On the bright side, the receptionist was great and the breakfast buffet small but fun. Unfortunately I have to stay here for my conference once more, but after that, never again - unless the rate becomes that of a hotel expected to be third-class.
March 17, 2014
Rated 3 out of 5 by olknight Very nice room, great service, great location, poor A/C in room
The suite was nice, well laid out and had plenty of room. For a suite, I expected the bedrooms to be in a separate room with a door - but this was a minor issue.
The biggest problem was the air conditioning. This hotel is using something called "Eco-Mode", which means the a/c is weak, and the fan turns off when no one is in the room. When you return to the room it takes at least 30 minutes before the place cools down enough to be noticeable. In addition, the instruction on how to set the fan are grossly inadequate. We had to call for help; the engineer who arrived explained how to set the fan. I found the air conditioning set up to be unacceptable.
September 5, 2012
Rated 4 out of 5 by HL2015 This hotel has great people.
Wonderful people--so helpful and friendly. Rooms are relaxing and comfortable.
July 21, 2014
Rated 4 out of 5 by TravelinJoe Nickle and dime you to death
The hotel was nice, got a special rate with a trade show (still high in my opinion), however, parking was $21.00 per day, no special deal if you were a guest. It's located down town so I can see charging for parking for random people off the street. Half of that rate for room guests would have been acceptable. Internet was $15.95 per day as well. Who charges for that in now a days? I'm a frequent member of another large hotel chain and I get free parking, internet, happy hour drinks and breakfast.. - I was a little shocked since I have not stayed at a Sheraton in a while. Guess this hotel chain really isn't for the business traveler.
August 8, 2012
Rated 5 out of 5 by Leice87 Awesome Hotel experience
This hotel is excellent! I would especially like to recognize Jimmy, one of the bellman who was very kind and extremely helpful to me. During my stay, anything I needed help with, he was there to help me in a very respectful and professional manner. He was much more friendly and helpful than the concierge desk. At one point during my stay, I went to ask a question at the concierge desk and the person standing there looked right passed me and ignored me, which was disappointing. It was not crowed, I was the only one standing there. Sorry, I don't have a name, but it was on 5/24 around 4:30pm - she had black hair and wore glasses. Hope you can fix that.
May 29, 2012
Rated 5 out of 5 by Marine782 Weekend Relaxation
My wife and I spent the weekend at this Sheraton Hotel and had a fantastic time. The food and service at both Draft and the Kitchen Table were absolutely first-rate. Concierge was helpful with directions, check-in was quick and easy. Ronald in the Club Lounge was helpful and a delight to talk with. We will definitely be back in the Fall.
July 15, 2014
Rated 2 out of 5 by gcmozart Expectations not met
We booked this hotel for location convienience for the NCA Cheer championships this weekend, and after the one night we booked, we are glad we did not book a second. For $139.00 a night, I felt that our $$ would have been better spent elsewhere. Here are our concerns...
1. You were not really setup to handle that type of crowd. Parking took over 30 minutes, check in took 45 minute to an hour.
2. We were told that "we were not eligable" for a cot for our three year old son. For $139.00, I think we were eligable or at least been advised on how to sleep him comfortably.
3. Valet was extremly busy and did their best, but the "we'll have your car in 5-minutes" line did not hold true. The three times I needed my vehicle, the wait time averaged 15 minutes. I will say though that we were recogonized as waiting and were tended to at that point by your valet staff which made it better.
We understand that hotels get crowded and being in downtown, traffic can be congested. But your hotel was severely not prepared to handle that type of traffic and we felt that you were just "running people through" and severely lost the connection with the paying customer. Yes, stress levels get high with employees and we understand that. But the most important aspect of a hotel stay, is to "be seen to and taken care of" Not just a "Here is your room, get out of our way, NEXT IN LINE PLEASE."
Please note, that we were not met with any rude staff members as I believe they were trying their best but the overall expereince was less than fullfilling.
Next year, I will be booking a room father up north where the crowds are smaller and I feel like a patron and not just another numbered guest.
March 4, 2013
Rated 5 out of 5 by GLOpie High-quality staff/service
On 30 July, I came to the Sheraton hotel in Dallas for a conference with the EEOC. While at the hotel, I received great service from the Sheraton staff. I have limited sight–legally blind and, thus, I appreciate assistance from supportive people. As I was checking-in to the hotel, I asked the clerk/reps for an easily accessible room -- that wouldn’t require too much navigation for me to locate it. The front-desk reps were very responsive and facilitated my request. They were friendly and gave me additional information, verbally regarding the hotel layout and other important features on the premises. Also, a concierge provided particularly helpful and quick services; for example, she expeditiously got new washcloths for me, plus she patiently answered my other questions, and she carefully gave me verbal directions to some nearby points of interest ... enabling me to enjoy some of the local offerings there in Dallas. Several of the banquet staff also assisted me, as they informed me of all the beverages/nourishment available during the conference sessions. Some staff, in a few instances, kindly brought the selected hot tea and food back to my table. The friendly service was impressive to me. Good work deserves recognition. These staff well represent quality service, congruous with the Sheraton reputation. I was also personally assisted by a manager; when I was needing to get back to my room on the 4th floor, I asked a person near the elevator, who happened to be a manager, for assistance with the elevator, and he quickly helped me. He shows exemplary leadership. The North Olive Street Sheraton hotel staff demonstrated genuine care which is highly commendable. Please relay my gratitude to them all for their excellent service. Thank you.
August 8, 2012