Rated 2 out of 5 by FromLA Food was pretty bad
overall the staff was nice, pleasant and very accommodating. Areas for improvement include the food.. I ate at the sports bar restaurant and the food was something that i might expect at the airport. I think the fries were frozen out of a bag and then stuck in the oven for too long. The food from room service was overcooked too. the other disappointment was the cost for little things. i had my office send me some business cards and the hotel charged me a $9.00 handling fee just to have me pick them up at their business center that was closed on 2 separate occasions when I initially tried to collect them.
February 24, 2013
Rated 4 out of 5 by Jennifer28 Unsatisfactory Room
The hotel was beautiful and I enjoyed the amenities and location. However, my room was highly unsatisfactory. I had two main issues. The first, there was an awful humming noise coming from the hallway (I stayed on the 25th floor SPG floor). This noise would cut on and off every 10 seconds. I might have slept for 3 hours due to this. This noise prevented me from enjoying my room and I wanted out of there as fast as possible. Second, I could not get internet in my room. I was willing to pay for it. But I was on the phone with hotel tech support for over an hour. Their only suggestion to me was to go use the internet in the main lobby. I was unable to work from my room my entire stay.
July 30, 2012
Rated 2 out of 5 by AbbyM This hotel was understaffed
For the price that I paid to stay at this hotel, I expected ALOT more, the room was great however the hotel was way understaffed and not very accommodating to the volume of guests they had, I waited at their restaurant (Draft) for 1 and half hours to feed my child as there was dance competition in TX for the weekend, I was very disappointed with my stay. Saturday night I tried to call for room service and the phone rang for 30 minutes, I had to go down to another restaurant in the hotel (Kitchen Table)To order food for dinner and was charged An excessive amount of money for a to-go order. ....not happy.
March 5, 2013
Rated 4 out of 5 by Bryan101 Hotel was very clean.
I had made a reservation for my wife and I and another couple. At check-in there was several members of staff so the line moved quickly. It was after 3 and the staff member said the rooms that I had ordered with a king bed was not available. All were gone. I had made the reservations a month ahead. We had to ask if we could have some compensation by having free parking. Hea gave us $10 off. Then the nice room had a view of a wall. I made reservations through the hotel and not priceline and feel a little cheated. That being said. The bed was comfortable, the air worked great, nice tv, and nice bathroom.
August 8, 2012
Rated 5 out of 5 by Bolt Incredible check in experience
I had a fantastic customer service experience with a gentleman named Jason Petty. After overhearing me talk about getting back to Toronto to watch my son play in his volleyball championships and how important it was to me, I arrived late that evening to my room to a bottle of champagne on ice and a wonderful hand written note from Jason, wishing my son good luck in the tournament and offering up this pre-celebratory bottle. I was totally taken back with his thoughtfulness and generosity. I travel extensively, and it was the nicest gesture I've ever received in all my years on the road. I've only told about a 1000 people about this !!.
Jason (and the hotel) rank at the top end of scale in my opinion - It will never be forgotten.
signed, (Gold Star member)
November 25, 2014
Rated 2 out of 5 by Karaboo Tiny and untidy
The bathroom was tiny and not practical for a women to get ready in. My wife had to do her hair and make up in the room because of the lack of counter space and fan to unfog the mirrors. My biggest complaint was the first impression of seeing stains on the toilet seat and sheets, and the grimey bathtub drain. The staff did act promptly to address them, but after scrubbing the toilet informed us that the stains could not be removed because the age of the facilities. My thought was that it is a reasonable expectation that your toilet seat be stain-free. It is not very expensive to buy a new toilet seat.
October 20, 2012
Rated 3 out of 5 by KCNYMom Very Comfy Beds
We stayed at the Dallas Sheraton for a work conference. The room was very comfortable, and the beds were probably one of the most comfortable hotel beds I have ever experienced.
We did have some issues with the hotel and the room which in my opinion should have been handled differently.
Overall our stay was satisfactory. Had the problems been handled better, I would have said it was an excellent stay. In business today, it is just as important how a company responds to the problems that will come up. I don't have a complaint that we had the issues we had, it was a busy convention and the staff was extremely busy. However the problem should have been handled differently in my opinion.
February 27, 2013
Rated 3 out of 5 by BrucenJana Bed sheet and temperature problems
Most irritating item was the bed sheets. The very comfortable king size mattress was made with flat sheets that were too small leaving a couple of inches of the mattress exposed at the head and foot. The top sheet was also so small that it couldn't be tucked in and still cover your chest. As a result it was a very uncomfortable sleep with the sheets coming loose and bunching up around us as we moved in the night. The climate control was unresponsive as the room was always either too cold or too warm. Otherwise the room was very clean, the staff was very friendly and the hotel in general is very nice.
November 25, 2013
Rated 2 out of 5 by ATLtraveler9 Grossed out
Additional charges are too high, $16/day for internet! Housekeeping didn't visit my room my first morning. Trash in hallway outside my room remained there for two straight days. Plate of food remained in lounge area by elevator for two days. Dust/dirt all around corners of carpet was pretty gross and the amount of hair on the bathroom floor lead me to believe a vacuum or mop hasn't hit that floor in some time. Shampoo and soaps were gross, had to go out and buy travel shampoo. The "Swing bar" privacy lock was broken/missing on door. Water pressure in shower was poor. The food service was pretty good.
August 27, 2012
Rated 4 out of 5 by Bomber737 Good location, food pricy
I enjoyed my stay, rooms comfortable. The quality of the food was lacking and pricy. I had the steak dinner a few times and if I was paying full price I would not have been happy. Steak quality was not what I would expect for a 40 dollar steak. Rosemary chicken was best meal on menu. Staff was great and attentative. Closing the parking lot when events were going on was a problem. I spent 7 weeks at hotel and on 3 occasions they had the entrance blocked off. There was no reason that I should have had to park my car off property.
November 25, 2014
Rated 4 out of 5 by Vj196 beautiful hotel
The hotel is beautiful but I did have some problems with getting service. I chose to go green but when I needed supplies ie: towels ad coffee, I was told they would be sent up to may room, but that didn't happen.
I also had an issue in the restaurant I wanted something that was on the room service menu and I was told I couldn't have it unless I wanted to go to my room. I was in your hotel for 2 weeks an intense time of classes and studying and every now in then I needed to get out and sit in one of your lovely on-sight spaces when it was too late and I was too tired to venture out, that was disappointing.
This was my first extended visit to Dallas
thank you for asking about my experience.
July 26, 2014
Rated 2 out of 5 by JimmyL21013 Poor Customer Service
I had a bad experience from the beginning with the Sheraton staff. When I booked my room online I was never received any glaring notice that the room was non-refundable. A week or two later, I was needing to upgrade rooms from a king bed to two queen beds. I know there was availability, but Im thinking since my platinum membership has expired. I was not top priority.
Upon arrival, the air conditioning in the entire building seemed to be turned off. Very Humid and stuffy. When I was ready for bed, the room had trouble cooling down and the service team sent up by the front desk was less than helpful.
October 15, 2013
Rated 1 out of 5 by olknight Room Air Conditioning did not work. In Texas.
The room was lovely and about 88 degrees when we got there. This hotel uses automatic sensors to turn off the A/C when no one is in the room.
We turned the unit on and it failed to cool the room. Went away for our overnight event and returned at 5:00 AM - and the room was STILL 85 degrees, and did not noticeably cool off through 10:00 Am when we left to check out.
This is the SECOND YEAR in a row where this has occurred. I was hoping that THIS year the air conditioning would actually work.
Staff was good, area was nice and clean, but the bloody hot room made the entire experience unpleasant.
September 2, 2013
Rated 3 out of 5 by Runner52 Business hotel
I was here for 3 nights for a conference. Because of dietary needs, I reserved a mini-fridge when I booked, I checked-in after 11 PM and found no fridge. The front-desk told me that none were available and that just because I reserved one didn't mean they would have one for me. The following day, it ultimately took a call to corporate headquarters before a mini-fridge was located and brought to my room.
For runners, the hotel is just over 1 mile from the Katy trail. There are lots of nearby restaurants but little in the way of downtown groceries other than a nearby CV S and 7-11.
September 23, 2014
Rated 2 out of 5 by bem1 great potential w/average accommodations
i was so excited to stay at the Sheraton Downtown in Dallas and was thrilled with the view and the city. the room barely had enough towels not enough soap, cups, and no amenities other than shampoo and conditioner. Not only that but i asked for a late check out and the operator begrudging ly gave it to me - however my key was turned off prior to the time of my check out and i had to high tail it down to the registration desk - cut in front of other guests and asked the person at the registratioin desk to correct this as i had people waiting for me to transport me to the airport - that was inexcusable! i was only waiting for transport and didn't want to wait in the lobby that was totally rude!
October 22, 2012
Rated 2 out of 5 by Jeff This hotel needs improvements
Room hot - Engineers were great in trying to fix but could not keep it cool. We had to request wash clothes EVERY night as housekeeping never left any. The bathtub was slick and both me and my wife almost fell down until we put a towel in the tub to keep from slipping. The room and bathroom were not designed for guests but for looks. There was absolutely no place in the bathroom to put my toiletries or my wife's stuff. We had a one week stay and the drawer space was not adequate for a long stay. Overall the room was roomy and very comfortble in-so-far as spaceousness was concerned. The management was very accomodatng but not able to get houekeeping to leave the proper linens for use each day.
January 31, 2013
Rated 4 out of 5 by VBChuck Noisy Toilets
Newer style toilet was extremely noisy. Housekeeping had issues not replacing items on a daily basis: missed bath floor mat three days; only replaced body wash once in nine days; stingy with replacing regular soap. Having sink in bathroom really inconvenient for two people who need to be in the bathroom at the same time. Boxes in cabinet used as clothes drawer kind of cheesy. Having to pay for a refrigerator at this level of hotel is not guest friendly. However, the beds were very comfortable as were the pillows. Location convenient to DART. Concierge very helpful. Overall, a good experience.
July 7, 2013
Rated 4 out of 5 by Fliwmn Housekeeping questionable
As one person staying in a room, one washcloth seemed o.k. but thought I should at least get two, one for my face, one for the shower. After the first night I returned and had no washcloths! I was tired and washed my face with a handtowel and left a msg. for more washcloths please. I got four washcloths and neatly folded on the tub in place of a bath mat was a handtowel. There's no way the person folding it neatly into a decorative fold screwed up. My friend a floor below said she got no more washcloths the whole stay! (3 nights). Really???: Another friend staying there said she heard you have to tip after the first night to get good service. That is just plain shabby and they should be fired!
January 22, 2013
Rated 2 out of 5 by Hanyak465 This hotel needs improvement
I stayed at this hotel 4 years ago and then again last week. The same problems exist now that existed then. The parking garage needs a lot of improvement. You can get in but you can never leave. Seriously. Last time it took us 10 tries, 10 trips back into the hotel to ever get our car out. The thermostat in the conference rooms and the hotel rooms needs to be fixed. It is either way too hot or way too cold. My reservations took me four tries to ever get anyone to confirm them. I literally called each day for 4 days to confirm. Spent at least 2 hours on the phone waiting for someone to find my reservation. These are things that can be fixed and should be fixed. Then this would be a great hotel.
June 26, 2013
Rated 4 out of 5 by Spacekat Friendly folks everywhere
During our stay we found that not only was the hotel staff very friendly but all of the residents in the area were very nice and helpful with directions etc. The DART trains and Buses are right outside the doors so transportation is very convenient and inexpensive. The television in the room was new but the system did not work well and the signal/picture was poor. Only real disappointment was that Internet is NOT included with room. I appreciate the recycling efforts and a great dayly option to opt out of room service, in return you get a $5 voucher to use at any of the stores in the hotel.
July 10, 2012
Rated 1 out of 5 by Ghans22 Worst experience at any Starwood hotel
I have been a Starwood member for many years and this was by far my worst experience with almost any hotel. Valet was full self parking was almost full line to check in was huge and they didn't display priority check in for gold and platinum members there was no service because they were overbooked and overwhelmed. The bed was fine though I requested a king room and they only had doubles the room was clean but I could not nor ever recommend this hotel
Further more my faith in Starwood itself is shaken I will think twice about booking there are other options which I will now have to consider
June 27, 2012
Rated 4 out of 5 by Chani11 Nice hotel, bars crowded with young people, signage needs work
The hotel staff was very nice. It is difficult to navigate through the hotel, it is especially difficult to find the proper bank of elevators. If the burden of finding these is placed on the staff, they need to be better trained. Otherwise, MAKE BETTER SIGNS. The signs in general were confusing-- for example, a sign for registration pointing toward a wall. Also, the free computers and printers, which is a very nice benefit, work only sporadically. I found 1 combination of computer/ printer of many that actually functioned. Finally, the lobby level was very crowded and noisy (with young people at the bars) every night. Otherwise, the hotel was nice and and the rooms comfortable. Again, staff was quite polite and helpful.
October 14, 2014
Rated 2 out of 5 by Hunter14 This hotel has issues
Front desk was unprepared for check-in and seemd surprised that the staff were doubled up and had roommates. They tried unsuccessfully on multiple attempts to offer a "king" room and bring up a cot at no charge. Front desk repeatedly extended keys to the 1st roommate and when the 2nd roommate checked in then the new keys cancelled the first set. There were many persons who returned many times to the front desk to get corrected sets of keys. Guestroom internet connectivity service was poor. There was unsufficient bandwidth to allow guests to work in their rooms, getting kicked off the service every 15 to 20 minutes and the wasted time it took to re-connect. Service in restaurant outlets were slow.
February 9, 2014
Rated 2 out of 5 by cjohnso8 The hotel facilities put your staff at a great disadvantage
The staff was very courteous as they overcame the hotels facility limitations. Unfortunately, the facility limitations are massive. My shower didn't drain, there was no coffee machine in my room, the plywood bedframe broke and my bed crashed to the floor. During the flooding I had to leave the conference I was attending to assess if my room was wet, fortunately it was not but the hallway 15 ft from my room had water pouring in from the ceiling. Many other conference attendees stated they had similar issues with shower and/or sink drainage while others said they were routinely left without towels. Your people were helpful, but I feel for them having to work in this environment - fix the facilities.
March 5, 2014
Rated 3 out of 5 by roseisarose Several Issues
first of all, AC in the guest rooms needs work. I had my AC set to 65 and I doubt it was ever below 78. The room was totally uncomfortable because of that and everyone else I spoke to said the said. Yet the conference rooms were freezing! Go figure. BUGS - yes, there are bugs all over that hotel, inside and out. GROSS! Also I just got my receipt via email (as your computers were down when I checked out) and my bill is wrong. But it's Sat a.m. and I have to wait until Monday to have it fixed. Not amused! Hotel is looking its age too. Sorry - wish this had been a more positive experience.
June 15, 2013
Rated 2 out of 5 by Manju Bad Stay
I have stayed at this hotel 2 times now and will not be going back. The fist night I did not have any wash clothes in my bathroom, the second night, I came back to a dirty towel left on the floor inside the door and no bath mat. I did however get wash clothes. I called down stairs but they just sent me more towels. I found complimetary water the first night but guess you ownly get that for one night because there was no more the second night. The valet parking was a joke. They really need someone to direct traffic and lear what 5 minutes actually is instead of just saying it to say it.
October 3, 2012
Rated 2 out of 5 by dfw1 Disappointing
1. The front desk takes forever to answer the phone.
2. I asked for foam pillows, I was told they would check and call me back. No one called back. After 45 minutes I called, they said they had no pillows.
3. My closet door was off the track when I checked in. It took 3 requests to get it repaired.
4. Could the menu in your restaurant be any more limited? I've been staying at your hotel for years for the Lighting Market and the menu has never changed. With very little in walking distance and not wanting to eat in the sports bar, I'd eat in your restaurant if you offered more choices.
June 21, 2014
Rated 3 out of 5 by Yobkcis Room was falling apart
The closet door was completely off it's hinges just sitting on the floor leaning against the closet opening. When I told the front desk, they said they would send "engineering" the next day while I was at work. When I came back the door status was not changed, but there was a piece of notepad paper laying on my desk with all kinds of stuff written all over it that was not left there by me. They wanted to charge me for internet access, but that ended up being comped since the closet door was never fixed. For a place that wanted to charge $239 a night, this was a pretty low end room.
March 1, 2013
Rated 1 out of 5 by NothappyinDallas HORRIBLE!
A few issues -- one was the room itself. The bathtub is pushed up against the counter so there was no way to fully pull shower curtain and the tub was so narrow that the liner just attached itself to my body - -DISGUSTING! Next, the light to the bathroom was by the door -- seriously??? When I checked in, there was a semi-full diet coke bottle and empty cracker wrapper on the desk and the bathroom trash had not been emptied. Lastly, there was one washcloth in the room when I checked in and while towels were provided the next day, no washcloths were provided. Overall, not a good visit and I would NOT recommend this hotel based on poor housekeeping expectations and physical space of the room - made no sense.
March 10, 2014
Rated 3 out of 5 by Wolverine This hotel has issues
The staff at this hotel is outstanding and did their best to assist (Ms. Jackie in the Concierge Lounge / Mike in Security, etc...) My first room smelled of mold and wasn't clean. The second room was much better. I was locked out of my room four or five times requiring the assistance of the front desk (please note that I kept the keys in a pocket separate from any magnetic sources.) My keys also did not work on the Concierge Level - told that "there have been issues with access / the door." It felt like I spent more time out of my room vs. in my room - an unpleasant experience!
May 17, 2012