Rated 5 out of 5 by Appleboobaloops Great Stay
This was our (my husband & I) last days in Miami. The hotel was very relaxing and staff was wonderful. My only upset was there was a restaurant bill addded to my checkout bill. I kept telling the desk clerk I didn't eat at the restaurant, but she didnt seem to understand so I had to go put my stuff in the car and came back to another clerk to explain I Never ate at the restaurant. She then explain sometmes guest give the wrong room numbers. Other than that had a wonderful experience.
October 9, 2012
Rated 5 out of 5 by Jmlopezpi Good rest and food.
OK. My wife like the food and i like the room.
July 26, 2014
Rated 3 out of 5 by Felippe33 Good if you want to be near the airport
The hotel has good enough facilities in general terms.
My main complain of this hotel is the lack of staff courtesy. During the breakfast I had an extremely bad experience and, therefore, I don't plan on staying in this hotel again.
First the hoster (a woman) didn't even look to me and my family. She didn't even spoke to us, only took us to the table.
After that, the coffee (black) took almost 10 minutes to be served. And it was clear that it was a lack of will from the waitress to serve us (she was 10 steps away chatting with her colleague!).
Finally, when I payed for the upgrade from "only cold breakfast area" to "full breakfast" (which by the way was never mentioned in the booking.com reservation process), the guy took the money and just turned away, never brought the change nor even asked if I wished to give the change to him as a tip. Really akward situation.
June 4, 2014
Rated 5 out of 5 by Selma Great stay
We were delighted with our stay. Every person we encountered on the staff --including those at the front desk, in the restaurant, and on the floor--was very professional and friendly. The rooms were large, clean, with comfortable beds. We liked the location very much--close to the airport, across the street from the car rental, but with a lovely view of the golf course. What a wonderful part of our vacation to relax by the pool and have breakfast and dinner on the terrace.
March 2, 2014
Rated 5 out of 5 by estusal It pays to be an SPG
When asked if I was a Starwood Preferred Guest (a pretty inactive one by the way!) I did not have my card with me. The receptionist inquired about my address and it only took my city and zip code to find me in the system and provide me a great room, close to the elevators, with the special treats Sheraton offers SPGs. Took advantage of a special offer during the dates of my stay which was very competitive compared to other hotels near the airport.
May 5, 2014
Rated 4 out of 5 by Hermes Average Sheraton with good service
Convenient location. Close to the airport and easy access to highway.
SPG rooms offer pleasant view of the golf course. Complementary breakfast for the whole family during our stay and the breakfast was better than our expectation. Clean towels and bath products were not replenished on time, but were quickly sent to our room after calling front desk.
My only complaint is the parking. They do charge $15 per day.
Overall, it's a nice hotel and we enjoyed our stay here.
January 20, 2012
Rated 4 out of 5 by Goonergeo44 Best Airport Hotel
By far the best Airport Hotel in terms of location if hiring a car and staying the night.
Opposite the Miami mover to rental car locations. Here is a tip take the Sheraton Airport transfer and collect car in the morning saving on $15 Valet Parking for the night.
July 8, 2014
Rated 3 out of 5 by JDUBJ Best choice among poor choices for Miami Airport hotels
This is the best choice for a Miami Airport hotel. The hotel that is actually in the Miami Airport is just terrible. All of the other airport hotels are too far away. That's what makes this the best choice.
July 13, 2014
Rated 4 out of 5 by Pennie15 SLEEP
I appreciate that last night at 2330 when I called for help they send Security to quiet down the families so rounding room 448.
It was very inconsiderate from them to allow children to run between rooms when others are trying to sleep. However I wonder if accommodations in a quieter side of the property would have made a difference.
June 24, 2014
Rated 2 out of 5 by Bass bellow average hotel!
Hotel requires update. Similar close by hotels offer brand new, more spacious rooms with better facilities at lower prices.
Staff charged me late check-out fee although they had confirmed that it was free for corporate SPG members. When contacting them to rectify the charges, they indicated that a credit will be issued, but instead they charged the fee a second time!! This is totally unacceptable.
I don't recommend the hotel and don't plan to stay there again.
September 12, 2012
Rated 5 out of 5 A great stay.
We stayed two nights before a cruise. We upgraded to a club room and liked the appetizers and breakfast as well as water,soda and.coffee anytime you wanted. The bed was great and the room was very nice. We wanted to explore the area and were told about the local bus service that was convenient and only $2.75 per person. We had a great experience. We also ate a burger in the bar and the service was wonderful and the food was really good. We would stay here again.
March 24, 2013
Rated 4 out of 5 by Jazbo Great Hotel!
The staff and hotel are wonderful! I returned this time for business after staying there last month for the first time while on vacation. The staff is very friendly, attentive and accommodating, and the food is delicious! My only disappointment was the free wifi in my room, which consistently was too low and causing drops making it useless. However, it worked perfectly while I was in the club room. Other than this, I love staying here and plan to return again.
December 9, 2012
Rated 5 out of 5 by Brenda4 Definitely recommend this hotel !!!
This hotel has an excellent location next to the airport. The free shuttle service from the airport makes it an easy place the visit. Transportation to anywhere in Miami is right across the street. The Guest Services were exceptional. Everyone working at this hotel was so friendly. All of our needs were exceeded. A special thank you to Chef Frank in the restaurant, his generosity reached outside of the restaurant to ensure we had the best experience we could.
April 19, 2013
Rated 3 out of 5 by mvarella Too much confusion at check in
We arrived at the hotel at noon. The check in time was 3 PM, which is clearly advised. But usually, even Motel 6 has somewhere to leave your bags safely while you wait for any available room. That did not happen to me. When I came back to hotel at 11PM, one piece of luggage with all my clothing was lost somewhere in the hotel. I had to sleep naked and had to repeat used clothing next morning because luggage was just retrieved at 10 AM next morning !!!!!!!
December 19, 2012
Rated 3 out of 5 by Gary64 Food needs improvement
Even though I have with SPG for almost 20 years and have Gold status I booked my reservation through Hotels.com. The rewards program (especially the points + $) has not been available to me for the last year. I was not asked if I was a member of SPG but I did show my card. I was given a handicap room, while clean, is lacking in comfort. The was no counter space or place to hang clothes. There was a big chair by the window that blocked the path for the person sleeping on that side of the bed....in a handicap room. The bath sprayer had low water pressure. I am not sure if this was punishment for booking through Hotels.com?
The worse part was the breakfast. Except for the pineapple the fruit was picked too early. The food was cold. The bakery goods were terrible. The service was very good but the food was not acceptable and overpriced.
May 3, 2013
Rated 3 out of 5 by nite40 Some issues
We had a few issues with parking our car. We could always get into the parkade but when we went to get out the reader was broken. they never put a sign out and always had to park the car get out and go back into the lobby and wait in line to get the card reprogrammed and then go out and try it which did not work fso then you had to go and get the Valet to let you out. In all this would take anywhere from 1/2 hour to 3/4 hour to everytime you went out
March 5, 2013
Rated 4 out of 5 by TMuter Quite Satisfied
We were quite satisfied with the room and overall ambience with the hotel.
July 16, 2014
Rated 4 out of 5 by CGOOT Good airport hotel, but fix transfer ops.
Hotel is just right for the casual overnight-airport stay. But one critical aspect of service for a hotel like this is the free shuttle. Note that the shuttle is mentioned in the first line of copy on the hotel home page. The shuttle is run by a contractor, which is no excuse for not having recognizable signage on the bus front as well as some sort of programmable pickup system. The current "system" is pathetic. After the bus drove right by me, I called the hotel and gave them my door number, ie the Miami airport has specific numbers for every exit. Instead of giving that to the driver, the hotel gave them them my arrival airline name -- huh? Arriving pax are all going to have cell phones - just have them call the desk with exit door number, give that to the driver and all will work fine. And put a sign on the bus front that even old/tired eyes can read!
April 10, 2014
Rated 2 out of 5 by gearhead use only if desperate
Shabby! Shows lack of attention and deferred maintenance.
Restaurant is very pricey and THEY ADD UP TO 23% on your tab for "service charge "and tax (8%). According to the help they see nothing of the service charge!
Employees seem defeated and resigned to the lack of interest in them by management. They were NEVER helpful!
Location is great. But, it would probably be cheaper to stay elsewhere and pay a taxi!. NOTHING of interest around the hotel!
March 4, 2013
Rated 2 out of 5 by MichaelK1 Hotel needs upgrades
Besides the rooms being out dated, the Air conditioning was noisy and continued to cycle on and off. Air was directed right onto the bed and made it difficult to sleep with the air blasting directly on us....off and on!
In addition, the bath room door squeaked loudly
and woke us up at night when using the bath room.
Finally, the quality of food offered in the "concierge" room leaves a lot to be desired.
May 12, 2014
Rated 2 out of 5 by TheRoadie need improvement
Waiting in line time to check in time was 1 hour and 10 mins. Check in itself was 20 mins. Unexpected delay for a guaranteed prepaid SPG reservation. I was offered a room different than the one I reserved, but that was not a comfort. The double beds were required for health reasons. The bathroom had small bugs crawling about. Not so unusual for Florida, but it was the deal breaker for a positive review. Staff was not very considerate to my case.
January 14, 2013
Rated 3 out of 5 by SPGRichG very disppointing
First the positive - the bar staff was great, got me my food quickly and correctly, and made helpful suggestions. The bad- Chamber maids who at 8:00 am (5 am in California where I had flown in from) on a Sunday thought it was OK to have a loud and long conversation outside my door. A courtesy bus driver who told me to wait where he dropped me for the Avis bus. Wrong- there in a train to the rental car center that was in fact what I needed to do.
December 5, 2012
Rated 2 out of 5 by Mags Disappointed
The hotel is conveniently located and the facilities are acceptable. I was very disappointed, however, in the quality of the front desk and bellmen staff. The representatives at the front desk were not very helpful and the bellmen seemed to be running a racket to fleece the tourists staying at the hotel. Additionally, I spent some time at the pool (nice and clean) and was surprised when I received the bill for a single beer--$8... Unacceptable.
May 8, 2013
Rated 4 out of 5 by CuracaoCouple Short and pleasant stay
We did not rent a car and needed a hotel close to the airport, with shuttle service to hotel and to shopping malls and also with breakfast included. We got it all ! For the shuttle to the Dolphin Mall, no one in the bus knew we had to pay $10 per person. The driver only said so when we were almost arriving at the mall and everyone protested. The next day we took a day-trip ticket and could travel entire Miami for $5, much cheaper! Good hotel.
January 23, 2013
Rated 2 out of 5 by AmyC One hit wonder
I chose this location because of proximity to the airport, the price, and I was there overnight only, for business. It was bizarre that an airport hotel does NOT allow early check-in. As a result I had to hang out in the lobby for 3hrs waiting for a room to open up. Then when they did it was a mad dash for rooms with everyone else.. After finally getting to my room I found the windows so filthy they were hard to see out of, the air unit was extremely noisy, and the bathroom door required my suitcase propped against it to keep it open. If I was not on what became a time crunch to get changed and to my business meeting, and was only there for one night, I would have said something. As for the staff, they were either fawning all over me to help with my bags in exchange for a tip and the front desk seemed to lack the empowerment to make decisions.
February 3, 2013
Rated 4 out of 5 by europa cold breakfast again
This was our 2nd visit between arriving from europe and driving to the gulf coast;
; the rooms have been comfortable and clean, the staff pleasant and welcoming, but both times the buffet breakfast has been cold. We assembled our chioces on our plates and asked the waiter to heat in them in the microwave. We then enjoyed a tasty hot breakfast. . As we had encountered this twice in a year we wonder if there is a problem with the servery.
November 9, 2013
Rated 5 out of 5 by 2hot4u2handle Just spending the night.
The hotel was beyond what I expected!!!!
July 14, 2014
Rated 3 out of 5 by SheilaD Perfectly Fine
Thsi is an older hotel that has been refurbished. Pretty good job except for the windows. Our room could have had a wonderful view of the Golf Course, but the windows were so old and obviously the seal had broken that moisture was buildt up and and complely clouded up the window so you couldnt see anything-really pretty gross. Other than that the room was very clean though. Wasnt offered any upgrade or acknowlegement of SPG membership.
February 27, 2012
Rated 2 out of 5 by Santi66 this hotel has great rooms
You guys have several rooms for training, but you must improve on Food, ( no cheese on breakfast).
Also the attitude from the personal on the main desk is pathetic.
the only exception is Mary smith, fantastic girl , made upselling on the food and her attitude was fantastic
June 23, 2014
Rated 1 out of 5 by DRDC EXCELLENT FRONT DESK MANAGEMENT
EXCEPT FRONT DESK MANAGERS THE STAY WAS VERY UNCONFORTABLE. WE COULD NOT SLEEP THREE NIGHTS BECAUSE OF TREMENDOUS HOT BEDROOM DUE TO THE AIR CONDITIONING FAILED.
July 6, 2014