Rated 2 out of 5 by johnW Very Average Resort
We stayed just one night. The resort looks really tired, the decretive pools are looking old, the paint has peeled of the bottom so it looks dirty.
The rooms have just been updated, but not very good, cheap and nasty.
The towels were cheap and very small, not sheraton quality, more like what you wood expect at a formula one hotel.
There was no Platinum Starwood recognition at all.
I would not stay there again.
The breakfast was good, the only plus.
April 1, 2013
Rated 5 out of 5 by JosieS Great Customer Service
This was our second time staying at the Sheraton Mirage Gold Coast, the first time was our honeymoon night 3 years ago, so we decided to come back this year to celebrate our 3rd year anniversary, and boy were we impressed yet again! We were greeted and treated incredibly well. Our room was clean, and a box of chocolates awaited us as requested! We went to Surfers for dinner, and when we came back wanted to watch some television but unfortunately there was a problem with the sound so someone came to check it out and they weren't able to replace the faulty cord so we were upgraded to an executive suite, which was very nice. We enjoyed the breakfast buffet (it is as good as it was 3 years ago!), it must be one of, if not the best, breakfast buffet on the coast! We are making a point to come here every year now to celebrate our anniversary!!
May 27, 2012
Rated 5 out of 5 by Sam2527 This hotel is very welcoming
From the first step into the foyer, this hotel is full of warmth and charm. The view though to the pool and sea instantly says " you are on holidays. Relax..." The staff are friendly and helpful at reception and in all the restaurants, nothing is too much trouble for them. They accommodated us at meal time and were very efficient and friendly cleaning our room. I will be back, next time with my friends to show them a relaxing and valuable holiday.
October 10, 2012
Rated 4 out of 5 by Lional Love the pool.
We asked for a menu at the pool. 45 minutes later we yelled out for some service. Other people around us ending up swimming to the bar even though they didnt want to to get service. The staff a man and a women were just mucking around. I nearly rang the front desk to ask some one to come and sort out this pair that was surposed to be working. In the dinning room we had waitresses that kept trying to take away our food before we had finished. ITt
August 22, 2013
Rated 5 out of 5 by tilly02 the experience you take home
From the moment you set foot into the lobby you are transported into like sophistocated elegance . this has to be the premier hotel on the gold coast, you will not be disappointed. This hotel has it all.
June 29, 2014
Rated 5 out of 5 by Johne56 This Hotel is in a great location
The Sheraton Mirage Resort & Spa Gold Coast is a beautiful hotel in a magnificent location, being right on the beach, with its own lifeguard. The service and quality of the food was first class. I attended a wedding & a conference in consecutive weekends just recently, so I saw the hotel from quite different perspectives each time. There are excellent restaurants just across the road on the Southport Broadwater. There is a day spa next door.
October 16, 2013
Rated 5 out of 5 by Jenn80 Memorable stay
From the moment we booked, we received a courtesy call saying that all was well with our reservation but there was some construction but should be completed by 4pm and nothing on Sunday. Even though we had booked on Last Minute, we felt very special that they took the time to call and make us aware of what was happening. When we arrived on Sat, we were greeted by the friendly bell staff who assisted us with our luggage. Check in was seamless and easy. Our room was very roomy, comfortable, and great location. As I was celebrating my birthday, there was a birthday cake waiting for me in the room, which was a pleasant surprise and the front desk manager organised a bottle of sparkling sent to our room also. We felt very special and like rock stars. The in-room dining was beautiful, the staff were fantastic and everything exceeded our expectations.
May 27, 2013
Rated 4 out of 5 by Billie845 4th visit in 13 months
Now a regular visitor to the Sheraton Mirage. great location, pleasant and helpful staff. Our only disappointment on this visit is that staffing levels at breakfast seem to have been reduced causing delays on seating, serving of beverages etc. I can appreciate cost cutting must occur but it is unfortunate when guests suffer the consequences. Also the cost of the internet is expensive and does NOT cater for guests staying longer than 3 days!
August 26, 2012
Rated 4 out of 5 by Schoon Comfortable room but resort facilities lacking
The newly refurbished rooms look great and are very comfortable. Unfortunately provision of many of the resort facilities relies on the adjacent business (especially while the Sheraton's pool facilities are undergoing renovation). The adjacent business is tired and run down - not to the standard promised by Sheraton.
June 10, 2014
Rated 4 out of 5 by JJ67 Great Location
A great time was somewhat spoiled by a surly gentleman on reception. We had been promised a late chech out time due to a 9pm flight on the day of our departure. When I went to confirm this I was informed that it was not possible in a rather dismissive manner and was made to feel that I was being economical with the truth due to my inability to provide a name. Restaurant, Bar and Room Service all good, not impressed with reception though
July 21, 2013
Rated 5 out of 5 by Ruski Fantastic holiday location!!!!!
The Sheraton Mirage Gold Coast was a perfect choice for the conference. Whilst my husband was at the conference, I enjoyed the hotel and shopping across the road - PERFECT!! The staff were fantastic - nothing was too difficult. The rooms big, comfortable, updated and clean. The grounds and pool were well kept and inviting. A great choice for a romantic getaway, conference or a family holiday. Definitely will go back with our children.
November 13, 2013
Rated 4 out of 5 by Elsa First time at Sheraton Gold coast
This was the first time our family has been to the Sheraton Gold Coast and could not fault anything, the staff were polite and they would do anything for you. The Terrace restaurant where we had breakfast daily was excellent with the staff being very helpful, the chefs cooking up a variety of fresh and tasty food. The resort is almost at the end of renovations yet we found there was no inconvenience to the guests. We loved it here !!!
December 18, 2012
Rated 4 out of 5 by Ghe29 Winter Weekend
We spent two nights at the Sheraton Mirage Gold Coast hotel in June. We have stayed at this resort a few times before and is one of our favourite. The room was comfortable with a lovely view and the restaurant and bar was great. My one problem with this trip was the lagoon pool. It was green and full of algae. I approached the front desk to make sure it was safe to swim and they said there would be a sign out if it wasn't and they would contact me to confirm. They unfortunately didn't. I approached them again the next day and they apologized and told me it was due to recent downpours. Unfortunately the hotel across the road experiencing the same downpours had a beautifully clean, blue pool with no algal problems. It was the first time I had seen the pool this way but it is one of the main reasons we go to the Gold Coast Sheraton so it was disappointing.
June 30, 2013
Rated 3 out of 5 by Maks weekend getaway
Comfortable hotel, very good location. We were there in May and the pool closed early. Would of liked to swim but everything was shut down by 7. The decking is uncomfortable on your feet! No hot tub near the pool, only in the gym next door. Don't bother, its indoor, accomodates 4, not comfortable, no good ventilation. we walked in and out quickly.
May 27, 2014
Rated 4 out of 5 by jill14 the room was wonderful
and the checkin staff were great but this was a very important family occasion and the staff at our dinner table were very disappointing,twice a bottle of wine was dropped and broke glass on our table, the lady then did not even get us a complete new bottle of wine, and the young girl helping her did not know the level to pour the wine to in the glass-not 5 star- we were apologized to but were not given a free new bottle of wine until one of our party complained.only then were we given wait staff who were 5 star in service.we were compensated at our checkout with the wine charge and valet parking struck off our bill and we thank you for this and accidents can happen to anyone but this lady and the young girl were not at 5 star level and because we have stayed before and always given 5 star treatment we were very disappointed for this very special family occasion
August 15, 2012
Rated 3 out of 5 by Helgirl Sheraton Mirage
Overall it was Ok, room was disappointing however for the price we paid, old fashion and in need of renovations.
The sea view was suburb.
On Saturday night we had drinks at the Bar and my partners Beer was off, he didn't want to complain, even though I thought we should point it out.
Would not come back unless hotel is renovated.
May 26, 2014
Rated 5 out of 5 by Texan Great Resort
Sheraton Mirage exceed my expectations. Great Property, Great Location
July 2, 2014
Rated 5 out of 5 by Faberge Local Relaxation
Why travel overseas when we have the best beaches in the world. The Sheraton Mirage Gold Coast has a fantastic location with uncrowded beaches even during the peak holiday times. The atmosphere is bright, and the staff were all pleasant and eager to assist, they were able to book a sailing charter with very short notice. My Wife and I will be back to enjoy another relaxing stay.
April 22, 2014
Rated 4 out of 5 by Chris11789 Great resort
staff went beyond the call as always and this resort has benefited from recent refurbishment. Location is awesome. Only issue was the room aircon - we like the room cold but could not get the temp below 25degs depite set to 20 - engineering said it was working ok but not as ok as other sheratons. Was not too bad given the time of year but felt it would struggle in summer.
April 27, 2014
Rated 5 out of 5 by Skeeter2710 Awesome stay staff are fantastic
First time at this Sheraton and was absolutely blown away by the facilities and the service from staff. Nothing was too much trouble, the seafood buffet was amazing. The pool area had a swim up bar and also staff coming around to see if you needed any food or drinks.
The room was spacious and beautiful and the bed was very comfortable. All in all a pleasant stay. Will go back again for my 50th birthday in March
November 30, 2012
Rated 5 out of 5 by Royboy Great Hotel
It is a great place to stay. Lovely hotel and enjoy every minute of our stay.
June 30, 2014
Rated 4 out of 5 by Colleen39 Beautiful setting & great food
This hotel is in a fabulous location, close to beautiful beaches. The hotel itself is also one you would come back to for it's pool area alone! The food was excellent.
June 22, 2014
Rated 5 out of 5 by patyn777 a good night away
he only problem we had was we were informed when we booked our suite it would be a suite that opened onto the ground not on the third floor , which would have been better with a small child
June 20, 2014
Rated 5 out of 5 by Tam64 Best and most comfortable bed and pillows
This is first time we booked a room and were pleasantly surprised how good the hotel was and so close to everything within walking distance, certainly will be back again.
June 22, 2014
Rated 4 out of 5 by Nozz Great Allrounder
I made a last minute booking and from the time I called up, to the time I left, the service was fantastic.
Great facilities, friendly staff, great rooms and rates for a late booking.
The only thing I thought out of place was I was quoted 3 different check out times, but I wouldn't say it was anything major. The spa wasn't working in the health center either.
Overall I was impressed, satisfied and relaxed.
November 26, 2012
Rated 5 out of 5 by Curly55 Relaxing happy stay
Lagoon room perfect spot to sit and relax - we even had a swan swimming in the lagoon outside our room. Comfortably appointed room and wonderful bed - best ever in a hotel.
December 29, 2012
Rated 4 out of 5 by possum01 Exceptional Hotel
The great features are, that it's right on the Beach front, is on 3 levels with either stairs or lift access, under cover secure parking, Rooms are spaciousand comfortable. The Hotel has under gone extensive internal renovations however the externals has aged well and still remains appealing. Also good value for SPG Memebers.
May 19, 2014
Rated 4 out of 5 by ENOB1948 Beautiful Hotel
This hotel has recently been refurbished to a very high standard. Rooms are tasteful and well designed.
I always when possible stay at SPG hotels.
I highly recommend this hotel.
Only disappointment was the standard of food. Restaurant staff are fantastic. I only used the Oyster Bar and restaurant twice and poolside once. Three times very disappointed so ended up eating over the road at Palazzo Versace.
October 2, 2012
Rated 5 out of 5 by Niko93 Exceptional Experience
Our first experience with Shereton Mirage Gold Coast was 25 years ago on our honeymoon where we admired from afar on our 25 wedding anniversary, this was the perfect venue to celebrate!!
Our every need was cateredd for, the staff, resort and facilities were wonderful so much so that we did not leave the resort our whole stay. It was like an oasis. Only one word describes our experience - EXCEPTIONAL.
October 20, 2012
Rated 5 out of 5 by TR68 Very attentive service
This was our first stay at Sheraton Mirage Gold Coast and we were very impressed. The service and attention to detail was excellent. No request was too much trouble. I was especially pleased with the way my young sons were treated by your staff. Always respectful. The breakfast and dinner buffet were amazing and of the highest quality. We will certainly be back. Thank you for a relaxing break.
November 8, 2013