Rated 3 out of 5 by benm26 A nice hotel in a good location
The hotel is clean and tidy with good appointments and the pool is a great temperature. Staff are friendly but totally unable to exercise any degree of flexibility for request such as late checkout. Overall it is a nice hotel in a good location but need to focus more on customer service.
November 19, 2013
Rated 5 out of 5 by Rolo5 Location was great
Location of hotet was great. The reception area overlooking the pool was really lovely and grounds very pleasant. conference facilities were great for a large group.
November 17, 2013
Rated 4 out of 5 by CarolAD This hotel is a bit tired but ok
Staff were very helpful /reception lovely
Rooms and facilities i.e spa a bit tired looking
Would I recommend yes if you want a quick weekend away in the sun
Shopping over road ok to fill in a few hours
Walk along the beach great
November 17, 2013
Rated 1 out of 5 by DisappointedExecFamily EXTREMELY Disappointing
This is a 3-star property tops. It is definitely NOT a full service "Resort". Nothing for my 15yr old daughter to do. No on property convenience store. Cold, dark room w/broken lighting. Dirty pool with dated, damaged tile. Fitness Center from the 1990's. Would never stay there again. Should not even be in this group.
November 14, 2013
Rated 1 out of 5 by andyhung worst Sheraton I've been to
the lobby and public environment is good, but the rooms are not in the standard. I am not feel being treated as platinum member in terms of the service and room upgrade. There is a very poor in-room dining menu (only two pages pager), there is no shuttle bus to the suffers' paradise (you have to take a taxi), the service call was never able to reach anyone, no club lounge And there are two ridiculous things just happening... 1) I mentioned i need to pick the breakfast as my platinum member benefit, but when i go to have my breakfast, the staff just told me i am not in the list to have the free breakfast, and it's so embarrassing at that moment for me. 2) when i checked out, I took the offer to use 6,000 SPG points to rent a limousine to the airport, and there is no communication between the concierge & the driver, therefore, the driver charged me $82, and the driver's attitude is like...i am lying to him about the points redemption It's my first time to shorten my stay when I just arrived the hotel.
November 14, 2013
Rated 5 out of 5 by Ruski Fantastic holiday location!!!!!
The Sheraton Mirage Gold Coast was a perfect choice for the conference. Whilst my husband was at the conference, I enjoyed the hotel and shopping across the road - PERFECT!! The staff were fantastic - nothing was too difficult. The rooms big, comfortable, updated and clean. The grounds and pool were well kept and inviting. A great choice for a romantic getaway, conference or a family holiday. Definitely will go back with our children.
November 13, 2013
Rated 5 out of 5 by Macca Terrific Hotel
We are regular guests at this hotel and are never disappointed. Unpretentious and relaxed atmosphere, combined with great facilities and direct access to the beach always contribute to a wonderful holiday break.
November 11, 2013
Rated 4 out of 5 by blotwise Overall Stay
We had a very enjoyable stay overall. As usual, the room was good, with a nice sea view. The hotel facilities; the restaurant, pool, and bar, were of a high standard. The stay was slightly marred by a clerical error causing $1500 to be removed from my bank account ; although this is a holding fee, all the room costs had been paid in advance, and I am still awaiting for these funds to be released. I initially thought the money had been stolen from my account as the random sum removed is not labelled on the bank statement. I was very distressed at this point, and I ceased enjoying myself.
November 10, 2013
Rated 5 out of 5 by TR68 Very attentive service
This was our first stay at Sheraton Mirage Gold Coast and we were very impressed. The service and attention to detail was excellent. No request was too much trouble. I was especially pleased with the way my young sons were treated by your staff. Always respectful. The breakfast and dinner buffet were amazing and of the highest quality. We will certainly be back. Thank you for a relaxing break.
November 8, 2013
Rated 2 out of 5 by Rocket1 Eco friendly not guest friendly
On opening the door to our room the temp was 27 degrees and the room felt very very stuffy. We opened the window but this shut the air conditioner off. We closed the window and one hour later the room had reached a reasonable temp.
We left to go to the pool and on returning the room was back to 27 degrees with another one hour wait until it cooled down.
Every time we left the room...........same story.
Feeling thirsty I went to grab a bottle of water and nearly died of shock. At $9.50, I could have bought a bottle of wine for that.
Went to get some ice and you guessed it the ice machine was out of action. Checked the floor above and the floor below..........same story. I guess the ice machines are not eco friendly. I ordered some ice from room service which arrived one hour later. By this time I vowed never to return.
Not good enough Starwood !!!
Suggestion: Install a guest override on the room air conditioner, fix your ice machines and offer your bottled water and Internet for free, your room rates more than cover those costs.
November 4, 2013
Rated 4 out of 5 by Jamin65 A lovely location but its the small things that failed
We decided to take a two bedroom Villa with study as we have teenage children - while overall the gardens and rooms presented well and our stay was comfortable we encountered numerous little issues - rubbish had been hidden in the bottom of the fruit bowl, the equipment was old, the TV required a technician to come to our room to get it to work, the spare bed was not comfortable and we were put in the Villa that was beside the highway making the verandah useless. The worst experience was as we left, one of my daughters left a ring in the room - we had checked out and as she is old enough, she approached reception herself, she was told to wait while the lady at reception found someone to let her back into the room - ultimately 30 minutes later I went to the room looking for her - I was let into the wing by a friendly guest and then found a very friendly cleaning lady who let me in to the room - while she waited I found the ring and went in search of my daughter who was still waiting at reception 45 minutes later. Very poor.
November 3, 2013
Rated 5 out of 5 by LouieBee love the hotel
The facility is so impressive except the fitness facility seems to be visibly declining
November 2, 2013
Rated 4 out of 5 by GregP42 Business and Pleasure
I booked our sales conference with this hotel and took my wife with me for a few days prior relaxation. This is a magnificent hotel from the moment you walk in the lobby. We were given a ground floor room which had a perfect outlook over the lagoon. The only problem being there were two double beds in the room rather than a king bed which made the room cramped.
I am big on hotel gyms. The gym is a reflection of how the hotel sees the welfare of its guests. This gym was very tired and old. It desperately needs a serious update.
The location of the hotel is great and far enough away from Surfers to relax.
As a conference venue, it was the best venue we have booked and the staff ere excellent with fantastic meals and attention to detail throughout the 2 day event. I absolutely recommend this hotel for events and relaxation.
November 2, 2013
Rated 5 out of 5 by KJAJ GREAT HOTEL
THE HOTEL IS PERFECTLY SITUATED RIGHT ON BEACH AND HAS AN AMAZING POOL AREA FOR RELAXING AND FUN. ROOMS ARE WHAT YOU WOULD EXPECT AT A5 STAR HOTEL. WE ALWAY MAKE SURE WE USE THE RESTAURANT EVERY TIME WE GO THERE AS THE FOOD IS GREAT. DEFINATELY WILL STAY THERE AGAIN.
October 30, 2013
Rated 5 out of 5 by Martin11 This hotel has an excellent location
This is our second stay at the Sheraton Mirage, and we enjoyed it even more than the first. Its ocean front location provides both an excellent beach and a great pool.
The staff is definitely customer service oriented and all very good.
We will go back soon!!
October 30, 2013
Rated 5 out of 5 by Onthehop55 Love The Sheraton!!
Stayed here in a Mirage room on the 3rd floor. Bed and pillows were like sleeping on a cloud. The whole ambiance of the resort was so relaxing and even one night get away felt totally worthwhile. I live on the GC and will definitely be going back. Breakfast was devine
October 28, 2013
Rated 2 out of 5 by DavidWeissel Did not sleep at all! :(
This is the first time i have ever complained about a hotel and i am a frequent traveler.
We stayed in a lagoon room(1073) which on first impressions seemed lovely, but we did notice a bit of noise from the cleaners store room directly next door (heavy door shutting and trolley hitting metal strip on the carpet to concrete join regularly) but thought surely they would finish work soon so we were not too concerned . After returning from dinner we found ourselves constantly looking at door thinking someone was about to enter the room, because of the noise. I rang reception and made a complaint at 12.30am as the noise kept us from sleeping and was told they were sorry and would get the staff to keep noise down. The noise was reduced but didn't make enough difference to be able to sleep through it. This is a five star hotel and people pay good money to stay here and i don't blame the cleaners as they are just trying to do there job, all staff we met were very nice. We had a lot of driving to do that day and after not sleeping was not our best experience, and totally ruined our next night plans.
I think this is totally unacceptable at any hotel let alone a 5 star hotel, to not be able to get a good nights sleep. I am very disappointed as this was meant to be a special night for my fiance and myself.
October 28, 2013
Rated 5 out of 5 by jam40 The staff make it!
Hotel architecture comes and goes. What makes a hotel memorable is location and top quality staff. Mirage has both in spades.
October 20, 2013
Rated 5 out of 5 by Johne56 This Hotel is in a great location
The Sheraton Mirage Resort & Spa Gold Coast is a beautiful hotel in a magnificent location, being right on the beach, with its own lifeguard. The service and quality of the food was first class. I attended a wedding & a conference in consecutive weekends just recently, so I saw the hotel from quite different perspectives each time. There are excellent restaurants just across the road on the Southport Broadwater. There is a day spa next door.
October 16, 2013
Rated 5 out of 5 by Maggie60 Perfect for a wedding
What a gem all the staff so lovely a special thanks to Rhonda we attended a wedding and she helped make it problem free day.
location fantastic we wished we could of stayed longer.Thanks to all
October 13, 2013
Rated 5 out of 5 by HJL1 Outstanding hotel surfers paradise world class+
We were booked in by David trainee badge he was outstanding we have been going to this hotel since it opened many years ago it has recently had a renovation and being world travelers we both commented what an outstanding hotel this is an outstanding location and beautiful grounds highly recommended
October 13, 2013
Rated 4 out of 5 by rudi reular stay
The renovation of the hotel was successful and the rooms are modern, pleasant and comfortable. Bathrooms lack certain sophistication. especially with the unwanted and unpractical Jacuzzi.. This time I got a suite which was perfect but not much helpful because I was on my own.
The door-concierge on arrival desk give an amazing service, very professional. thoughtful and efficient. The reception service however is very slow (I had the same experience at every stay at this hotel).
The Restaurant service is also very mediocre, the service staff does not pay enough attention to immediate service and I have each time difficulty to attract their attention.
In the morning I called the concierge for an extended time to bring my car out but there was no one who answered. I then called the Guest Service number and had to wait over one minutes until I someone finally took my callo.
The hotel has a great location, is nicely renovated but it just needs the improvement for efficient service. Maybe is not catering for business travellers?
October 12, 2013
Rated 5 out of 5 by Phil63 Excellent accommoidation
When we first arrived the staff at reception were very courteous and helpful. We had a twin bed room and asked if we could have a king bed room and were upgraded to that room. Our stay was very enjoyable and would recommend to anybody.
October 8, 2013
Rated 4 out of 5 by Raels27 Lovely hotel as usual but you didn't look after repeat business.
This was my husband's 4th stay and my 3rd stay at your lovely hotel. We had a lovely stay as per usual but we were a little disappointed as we had booked 2 nights, including breakfast and a late check out as per the package, for $335 per night and we didn't get the late check out. As I booked it 7 months ago and I put in my request that a late check out "as per the package" would be nice, I can tell you we were not impressed when we didn't get it'. I have had at least 3 emails from your hotel since booking with cheaper stay packages but I thought no I booked well in advance, we have been to the hotel a few times before, hopefully they will look after us but it didn't happen.
October 7, 2013
Rated 5 out of 5 by CCG18 Home away from home.
From the moment we pulled up at the entrance we were made to feel welcome and comfortable.
October 5, 2013
Rated 5 out of 5 by term A welcoming and spectacular first impression
An efficient welcome! Our rooms read y A special feeling of space and calm in the beautiful reception area. Great for the kids Great for the adults The food service in the restaurant pool bar and especially in room dining was excellent Concierge service was 1st class!!!Thank You for a very special holiday experience
October 2, 2013
Rated 4 out of 5 by Youngfamily Luxery rooms, some dissappointment!
The quality of the room was excellent, great beds, lovely size and beautiful bathroom.The room was not very soundproof, we could hear what people were saying on the other side of the front door and the extra door that led to the next room, i assume. In a 5 star hotel I would expect the bottled water in the room to be included, instead they costed 9.5 a bottle.staff was very friendly and helpfull. The communication about bookings, payment etc was poor.
The toddler pool was not clean and the general pool was very average for a 5 star hotel. Breakfast was excellent.
September 29, 2013
Rated 3 out of 5 by Tony75Liz Not for families
This hotel is very nice and the rooms are very good and staff friendly. The problem is that the pool is very very small. It is the smallest pool I have seen in a resort. What makes it worse is that from the photos of the resort you think the pool is huge, but 80% of the 'pool' shown in the photos is for looks and a waste of what could be a great useable pool. If you have a family, or like a big pool to explore and not be on top of all the other guests, I would not recommend this resort.
September 28, 2013
Rated 5 out of 5 by WeFour Love it
Love this place. It has become our home away from home for a quick break away and is a real treat every time. Beautiful environment, sparkling pool, friendly staff, gorgeous rooms and divine meals. It's like being able to head to a tropical island for the weekend!
September 23, 2013
Rated 5 out of 5 by molly A lovely stay as usual
As a platinum member it is wonderful to get a nice upgrade. The staff are always very helpful and the seafood buffet is always good. we also had a lovely lunch and dinner in the oyster bar (although I do miss Patrick). Will be back in november and looking forward to another great stay.
September 18, 2013