Rated 4 out of 5 by jill14 the room was wonderful
and the checkin staff were great but this was a very important family occasion and the staff at our dinner table were very disappointing,twice a bottle of wine was dropped and broke glass on our table, the lady then did not even get us a complete new bottle of wine, and the young girl helping her did not know the level to pour the wine to in the glass-not 5 star- we were apologized to but were not given a free new bottle of wine until one of our party complained.only then were we given wait staff who were 5 star in service.we were compensated at our checkout with the wine charge and valet parking struck off our bill and we thank you for this and accidents can happen to anyone but this lady and the young girl were not at 5 star level and because we have stayed before and always given 5 star treatment we were very disappointed for this very special family occasion
August 15, 2012
Rated 5 out of 5 by karlygee Next level luxury
When you visit a resort you want to arrive, say a little 'wow' and feel straight away like you're on holiday and this resort achieves that. Between the foyer fountain and ocean backdrop you immediately feel relaxed. The rooms have plenty of space and having the option to open the window and allow the sea breeze to come in is fantastic.
June 22, 2014
Rated 5 out of 5 by mg67 Still Shines
Sheraton Mirage is a icon.
August 3, 2014
Rated 5 out of 5 by Skeeter2710 Awesome stay staff are fantastic
First time at this Sheraton and was absolutely blown away by the facilities and the service from staff. Nothing was too much trouble, the seafood buffet was amazing. The pool area had a swim up bar and also staff coming around to see if you needed any food or drinks.
The room was spacious and beautiful and the bed was very comfortable. All in all a pleasant stay. Will go back again for my 50th birthday in March
November 30, 2012
Rated 1 out of 5 by Irrate Dreadful experience
Would not know where to begin or end with poor experience from booking directly via telephone through to actual stay of one week. Manager was apologetic, but expectations of a five star experience where certainly not met.
July 15, 2014
Rated 4 out of 5 by Nozz Great Allrounder
I made a last minute booking and from the time I called up, to the time I left, the service was fantastic.
Great facilities, friendly staff, great rooms and rates for a late booking.
The only thing I thought out of place was I was quoted 3 different check out times, but I wouldn't say it was anything major. The spa wasn't working in the health center either.
Overall I was impressed, satisfied and relaxed.
November 26, 2012
Rated 5 out of 5 by Curly55 Relaxing happy stay
Lagoon room perfect spot to sit and relax - we even had a swan swimming in the lagoon outside our room. Comfortably appointed room and wonderful bed - best ever in a hotel.
December 29, 2012
Rated 5 out of 5 by DesM Mirage
A genuinely personable experience, the Mirage team made me feel welcome and looked after my needs
July 27, 2014
Rated 4 out of 5 by ENOB1948 Beautiful Hotel
This hotel has recently been refurbished to a very high standard. Rooms are tasteful and well designed.
I always when possible stay at SPG hotels.
I highly recommend this hotel.
Only disappointment was the standard of food. Restaurant staff are fantastic. I only used the Oyster Bar and restaurant twice and poolside once. Three times very disappointed so ended up eating over the road at Palazzo Versace.
October 2, 2012
Rated 5 out of 5 by Niko93 Exceptional Experience
Our first experience with Shereton Mirage Gold Coast was 25 years ago on our honeymoon where we admired from afar on our 25 wedding anniversary, this was the perfect venue to celebrate!!
Our every need was cateredd for, the staff, resort and facilities were wonderful so much so that we did not leave the resort our whole stay. It was like an oasis. Only one word describes our experience - EXCEPTIONAL.
October 20, 2012
Rated 3 out of 5 by tom2303 Bad experience
When we checked into our room the toilet was dirty and there were used towels in the wardrobe. Completely unsatisfactory for a 5 star hotel. We stay here fairly often but will have to consider another visit.
July 14, 2014
Rated 5 out of 5 by BB011 Beautiful Resort
Thought this resort was beautiful, peaceful and relaxing.
Was great for a getaway and didn't want to leave!
July 24, 2014
Rated 5 out of 5 by Faberge Local Relaxation
Why travel overseas when we have the best beaches in the world. The Sheraton Mirage Gold Coast has a fantastic location with uncrowded beaches even during the peak holiday times. The atmosphere is bright, and the staff were all pleasant and eager to assist, they were able to book a sailing charter with very short notice. My Wife and I will be back to enjoy another relaxing stay.
April 22, 2014
Rated 4 out of 5 by Chris11789 Great resort
staff went beyond the call as always and this resort has benefited from recent refurbishment. Location is awesome. Only issue was the room aircon - we like the room cold but could not get the temp below 25degs depite set to 20 - engineering said it was working ok but not as ok as other sheratons. Was not too bad given the time of year but felt it would struggle in summer.
April 27, 2014
Rated 3 out of 5 by Maks weekend getaway
Comfortable hotel, very good location. We were there in May and the pool closed early. Would of liked to swim but everything was shut down by 7. The decking is uncomfortable on your feet! No hot tub near the pool, only in the gym next door. Don't bother, its indoor, accomodates 4, not comfortable, no good ventilation. we walked in and out quickly.
May 27, 2014
Rated 5 out of 5 by TR68 Very attentive service
This was our first stay at Sheraton Mirage Gold Coast and we were very impressed. The service and attention to detail was excellent. No request was too much trouble. I was especially pleased with the way my young sons were treated by your staff. Always respectful. The breakfast and dinner buffet were amazing and of the highest quality. We will certainly be back. Thank you for a relaxing break.
November 8, 2013
Rated 5 out of 5 by stevo80 great spot for my father's 80th
our family had a great reuinion and really enjoyed our stay at the Sheraton. Exceeded expectations
July 23, 2014
Rated 4 out of 5 by coconut66 Pleasant stay
We had a lovely stay at this resort and enjoyed the relaxed and friendly atmosphere of the facilities and the helpful staff. we recommened staying here and will do so again when we can.
July 14, 2014
Rated 5 out of 5 by HotPies great location right on the beach with very comfortable rooms and great facilities
I always stay at this hotel whenever on the Gold Coast because of its very comfortable rooms with great access to the beach
July 20, 2014
Rated 4 out of 5 by Schoon Comfortable room but resort facilities lacking
The newly refurbished rooms look great and are very comfortable. Unfortunately provision of many of the resort facilities relies on the adjacent business (especially while the Sheraton's pool facilities are undergoing renovation). The adjacent business is tired and run down - not to the standard promised by Sheraton.
June 10, 2014
Rated 2 out of 5 by Frustratedguest10 Poor customer service
Upon checking in we discovered our three day booking had only been made for one and due to the hotel being fully booked we were required to change rooms each day.
Inadequate notes were left on our file meaning every morning and night we had to explain what was happening to confused desk staff. Not only was a significant amount of time wasted with this but it also ensured it disrupted the relaxing weekend we had planned.
The complimentary bottle of wine provided to justify our incovenience failed to turn up and when it did the wrong one arrived. The second night we were situated next to the main entrance way and pool & awoken by screaming children running up and down the hall at 6.30 in the morning. Each time we arrived in a new room it was freezing cold despite it being winter.
Nice refurbishment but all in all poor service for a 5 star hotel and I wouldn't not recommend this for future holidays
June 16, 2013
Rated 4 out of 5 by Leroy74 Getting Back to the Glory Days
Sheraton Mirage Gold Coast was the best resort in Australia. So sad it drop in the 2000s. With new owners and a refurb they are definately on the way back to the glory days.
The room rates are reasonable for the current standard and both should rise.
The seafood buffet is not to $80 quality and must be improved to meet that mark.
The beautiful grounds and pool bar are still big winners!
May 6, 2013
Rated 3 out of 5 by Lynne56 DISRESPECTFUL
I, like many other smokers understanding Starwood Hotels stance against smoking and a healthier environment. This is not my problem, in fact it is a big hoorah for Starwood Hotels. However, those who do choose to smoke and it is their choice, are being treated like second class citizens when staying at this hotel. Your guests either have the money or save to stay at your property, so the being huddled into a little poky corner, with no cover from rain or hot sun, or if you are on the beach side, the same applies. I would have thought that your property would have at least supplied seating/shade for your supposed loyal and frequent guests. The strange this about the beach exit for smoker's area, is that you can lean on the fence, hence the smoke still goes into your property. Disrespectful and unacceptable, I am sure I speak on behalf of other's who choose to smoke, after all every one gets a choice
January 3, 2013
Rated 5 out of 5 by Rio21 AMAZING Resort
I have stayed here 3 times, and each time Sheraton have gone above and beyond my personal requests. Beautiful facilities, wonderful service, a wide range of delicious food for the breakfast buffet. The concierge was very helpful.
The chef would also make me custom meals when i ordered room service which i really appreciated.
Sheraton Mirage is the ONLY place to stay on the Gold Coast
December 11, 2011
Rated 1 out of 5 by Swellen Check In was terrible
We were staying for a wedding at this hotel. the way they treated most of the guest check in was unsatisfactory. No early check in (even by a few hours), guests missed photos becasue they had to check in after ceremony. Sloppy considering the location and international standards that should be met. I have NEVER paid such a high price for breakfast, and it was on par with other hotels
April 28, 2013
Rated 4 out of 5 by pinkrose21 The bed sheet used be better quality.
I have stayed the Sheraton Milage Gold Coast, Queensland in Australia since 1996.
I always enjoy to stay the hotel. Last time I did not sleep well because the bed sheets quality seemed to be different. It was 100% pure cotton before but now mix of cotton and polyester? Perhaps they changed to cut a cost.
Also it would be nice to have scale in the bathroom. I like to check my weight.
July 31, 2013
Rated 5 out of 5 by sultan01 excellent
It was are wedding anniversary 25 years. We do not go out much and the place was excellent . The people are so friendly and helpful and we would come back again.
July 15, 2014
Rated 3 out of 5 by Helgirl Sheraton Mirage
Overall it was Ok, room was disappointing however for the price we paid, old fashion and in need of renovations.
The sea view was suburb.
On Saturday night we had drinks at the Bar and my partners Beer was off, he didn't want to complain, even though I thought we should point it out.
Would not come back unless hotel is renovated.
May 26, 2014
Rated 3 out of 5 Ordinary experience
Breakfast Monday morning, the staff were not seen. Had a pile up of plates from the moment we sat until we had completed our meal.
Ordered coffee when we wer seated and had to chase a waitress to deliver the coffee 15 minutes later. We were in the new lower floor extension just near the check in counter. The refurb is good and fresh but the lack of staffing is a mojor problem.
December 13, 2012
Rated 4 out of 5 by Lesley08 Hotel's new re-fit was great
The Hotel was great and the re-furbishments looked amazing. The only thing that I would have to say that I was a little disappointed in, is that you dont have a Kids Pool. A few times I was on a lounger talking to a client and a wet ball hit me or when looking for a lounger they were all taken by 4 year old kids and when they eventually vacated the lounger swab was wringing wet.
October 10, 2012