Rated 5 out of 5 by Aloha777 This hotel is getting better every year
Since my first stay at Sheraton Waikiki Hotel in 1985 I can say for sure that everything is just getting better there every year: the service, the rooms, the bars and restaurants, the pools and absolutely THE STUFF, I will always remember their Aloha smile... In Celebration of Aloha!
June 5, 2014
Rated 5 out of 5 by WSD1 Above and beyond good customer service.
I don't know if we were extremely lucky or if all of your employees excel in customer service but both Ashley and Derek were extremely helpful, cheerful and professional upon check in and Ross (Rum Fire) was an excellent server, he was knowledgeable of the menu and the rum and the things to do in the area. They all went above and beyond to make us all (group of 8) to feel welcomed and comfortable.
June 4, 2014
Rated 5 out of 5 by WSD1 This hotel is a perfect getaway for either a romantic vacation or a family vacation.
Perfect location, excellent restaurants and bars!!! Most importantly a well educated and very friendly staff. Derek & Ashley at the front desk were the best I have ever experienced. They were so patient and professional in handling our check in and special requests. Thank you for making my family trip most memorable.
June 3, 2014
Rated 5 out of 5 by Red49 Great stay
The Sheraton in Waikiki is a well run ,well placed hotel with friendly ,helpful staff. Highly recommended.
June 3, 2014
Rated 4 out of 5 by mike1979 Great Location But Lacking in Room Quality
This hotel is rated a 4 star hotel. From the outside, everything about the hotel is 4 star quality: Nice pools (awesome slide by the way), awesome lounge bar (RumFire), but the rooms definitely need improvement. We booked a City View room and got the 10th floor. As I walked into the room, it smelled very stale. The decor looks to have been remodeled, but the floor looks dated. Also, there was a seating bench in front of the bed that had traces of baby powder on there still. Plus in the bathroom, I saw a piece of hair still left in the tub. Their room service brochure looks like someone spilled water on it as it was crinkly in touch. It's these attention to detail things that disappoint me for a 4 star hotel. I do realize that there are so many rooms to clean and maybe not enough staffing, but that doesn't mean you should cut corners on making sure that a room is clean for the next guest. Rather than call housekeeping or the front desk to complain, we just decided to get our room serviced the next day, where we indicated that we wanted all the linens and bathroom towels changed. They did a good job then of making sure we got a clean set to use. But I still saw the powder on that bench seat.
Overall, this is a decent hotel to stay at. Its located perfectly in Waikiki. I had a fun time with the pool slide. The drinks are so good there too. (Scorched Strawberry to be exact). I really just wished they paid more attention to the room cleanliness.
June 2, 2014
Rated 5 out of 5 by GERZ Service and facilities.
Our expectations were passed , with all the facilities being excellent and the staff attitude , service , efficiency , manners and professionalism being first class.
June 2, 2014
Rated 5 out of 5 by Jen73 Relax and Enjoy
The Sheraton Waikiki is our favorite place to take a vacation and enjoy complete relaxation and comfort. We always stay at the Sheraton Waikiki for our annual trip to Hawaii. We love everything about it. It is always hard to say goodbye on our last day but we know that we will be welcomed back again next time. The hotel offers the highest level of service, the view is amazing and the entire staff treat us like lifelong friends. We can't wait for our next visit to our favorite place. Be sure and watch for the sea turtles that swim up in front of the hotel every afternoon. You can easily see them from the infinity pool. Sheraton Waikiki has everything we need for a perfect vacation. Aloha!
June 2, 2014
Rated 5 out of 5 by BL041612 Great Honolulu Experience
The hotel location is ideal. The kids could play in the pools and the parents could walk around and shop. The staff is amazing,
June 2, 2014
Rated 5 out of 5 by Birthday32 Great location
Close to shopping, great beaches and restaurants.
May 30, 2014
Rated 5 out of 5 by Tigo808 Excellent Hotel Best in Waikiki
The entire family had a fantastic time. Best location and pools in Waikiki. The hamburgers at RumFire are out of this World. The entire staff was friendly and very welcoming. Only wish we could have stayed longer.
May 30, 2014
Rated 5 out of 5 by julie1708 Great Location
Our stay as a couple was every enjoyable. The location and Pools were amazing.
May 27, 2014
Rated 4 out of 5 by Humber ENJOYABLE STAY
This was our first stay at the Sheraton Waikiki - our booking was for the Club Floor! We thought it was a good deal, even though pricey, we stayed for five nights and paid for four nights and could use the Leahi Club Lounge 30th floor for Breakfast and Eve Hors D Oeuvres. The check-in was smooth/normal but we were rather disappointed at not getting a visible upgrade on the Club Floor. In-fact the room was very sparingly furnished, no drawers to organize our things and did not even have a sitting corner to relax in. We used with pleasure the Leahi Club Lounge, 30th floor every day of our stay and enjoyed uninterrupted/unlimited Waikiki’s breathtaking views.
At the time of check-in we were given a “Welcoming “letter from the General Manager welcoming us to the Sheraton Waikiki in the true Hawaiian spirit! The letter included 1 time evening pass to the exclusive Leahi Club Lounge, 30th floor, the use of which was already part of our Club Floor booking package. It took me a while to understand this superfluous letter of invitation!
All was sailing smooth – we enjoyed being at the Sheraton Waikiki, the pool, the beach and the food at the Rum Fire restaurant till the very end. On the last day of our stay, in the morning I was at the SPG Front Desk to get a preview of our “Bill” and also ensure that the room key would be functional till the end of our stay (4 PM late check out). I was assured that it would be! Sure enough the Front Desk “SCREWED UP”! On our return from the Beach around 2PM we were unable to enter our room – LOCKED OUT! We kept waiting for the SECURITY to come and open but the response time appeared to be too long. I had to personally take another trip to the Front Desk to have the keys reprogrammed. We lost valuable time, almost an hour which we had allocated towards getting ready, packing-up and vacating the room on time. This episode, needless to say was very annoying!.
May 27, 2014
Rated 3 out of 5 by Nurse808 Not for R&R
I came to Oahu for a high school graduation and I stayed at the Sheraton Waikiki because I had free reward nights. This hotel is not for R&R. I have never stayed in noisier hotel. Our first morning we were rudely awakened by the alarm clock which had been set for 3:30 a.m. NOT by us. The 2nd morning, the alarm clock next door went off at 4:00 a.m. and they did not turn it off. I had to call the front desk and 30 minutes later it was finally turned off. The 3rd night there were partiers next door with children screaming past midnight. No alarms this time but each morning we listened to the beeping from trucks and buses backing up. No good night's sleep here. You have to get to the pool early to get a lounge chair. The up-side here, The Club lounge. You can't beat the view from up there, it's serene, and the food was great.
May 26, 2014
Rated 3 out of 5 by Ravens2012 Tired
The hotel staff was very welcoming and friendly.
The rooms need renovations, paint, more furniture, lumpy bed, new carpets, oil the doors. The common areas could use a facelift too.
I was awakened twice at 4am by security walkie talkies in the hall.
F&B - food mediocre and service slow.
The Edge had wonderful ambiance and entertainment.
May 26, 2014
Rated 1 out of 5 by sven46507 Noisy
This hotel is noisy. Clubs, screaming yelling. Walls doors and ceilings are paper thin.
May 25, 2014
Rated 2 out of 5 by Sid45 This hotel need improvements
Good location, swim polls very good. The rooms need a complete re due, for the price, food so so. It reminds me of a very very tired hotel.
May 21, 2014
Rated 5 out of 5 by Williams0888 Hotel very clean
My husband took me to Hawaii for our 25th Anniversary. Staying at the Sheraton Waikiki wasn't my first choice.
Now it will be my only choice!!
May 21, 2014
Rated 4 out of 5 by Sayla Wedding Flip Flop
We booked our hotel in advance, partially using our SPG rewards points, as we were in Waikiki for our wedding. We've always wanted to stay at the resort, so it was our first choice. We booked a City view KING room, with the hopes of perhaps being upgraded.
When we arrived to the hotel, we spent 15 minutes waiting for someone to attend the front desk. Once we were assisted, we were told that we had a high floor suite (22?) with two double beds--not what we had in mind for our wedding week. The desk staffer insisted we go up to take a look, since there was a gift in the room (champagne and strawberries from a friend). Despite protesting that the room wasn't what we had specifically requested, we lugged all of our things up to the room, saw the champagne and strawberries (lovely!), as well as a large cot (??) and the two double beds. Then, as tired as we were, we had to run back downstairs to ask for another room, lugging the three suitcases and dress bag. We were then downgraded to a suite on the 12th floor.
Another couple attending our wedding told the front desk that they were travelling for the first time without their kids and they got a full water view upgrade....although they had the two double beds.
Our room wasn't particularly clean. There was an ugly smudge of something high up on the wall that I couldn't stand looking at, so I cleaned it myself. Other than that, the room was fine.
What upset me the most was the fact that on my wedding day, my parents and sister came over to help me get ready at 3 pm, and my room was not yet made up. I didn't have time to make it all up myself, so we cancelled doing photos in the room, since it wouldn't look good with all the bed linens crumpled up. As I ran to get my make up artist from the entrance, one maid was there, and I said "the room isn't made up! Today is my wedding day and family is on the way over!" She unapologetically asked if she could do anything for me, but it was too late. The next day, she asked "You got married yesterday, right?" I thought maybe she would do something nice for the room (towel doves? I don't know....) or congratulate us, but I guess she was just asking.
Other than that, the pools, amenities, and Rum Fire are lovely. We slept well, and the location couldn't be beat. I was upset about check in, the room downgrade, and the cleaning staff, but nothing could spoil our special evening.
May 20, 2014
Rated 5 out of 5 by Mingyboy Family Spring Break Vacation
Excellent location and facilities for families wanting to experience Hanolulu beaches, shopping, dining and night life. Easy access to parking garage and walking distance to all that Honolulu has to offer in shopping and dining. Staff is extra friendly and helpful. Resort is extremely clean and organized even with the high volume of crowds. My family loved this place and we are planning a return trip already.
May 19, 2014
Rated 1 out of 5 by sadfamily sad
Upon check in I asked to upgrade my room to a suite. The gsa went to the back to check with her supervisor, she returned and said it was not available. She we took our assigned room (ocean view). I called reservation from my room and they said that there was an available suite for a $200.00 fee. I did reserve the suite for the next day. in the morning I went to the front desk and signed an upgrade form with the front desk gsa, she told me that the suite was not ready and took my phone to call me when it was ready. we waited all day for notification, My family was excited since it special experience to stay in a suite for the first time. But, no one called all day. My wife and daughters were upset since we waited around the hotel to move to the suite. So I called at 4pm and they said it was ready. By then my wife wanted to check out and my daughters were crying. I went to the front desk and spoke to the manager and she did not show any concern to our situation. This was a compliment stay that I had receive for being the Honolulu Police Officer of the year 2013.
May 18, 2014
Rated 4 out of 5 by 84Ryan Wonderful staff
Just spent 7 days at the Sheraton Waikiki. I must admit, despite traveling to Honolulu as well as the outer islands frequently, I have never had the opportunity to stay in Waikiki. It is certainly a busy resort, but the staff were wonderful and the food/drink was excellent. While the view from my suite was unbelievable, the most spectacular views are seen from the Leahi Lounge on the 30th floor. I could just sit there for hours looking both East and West at Honolulu, Diamond Head and the ocean. I had a really fun time.
May 17, 2014
Rated 5 out of 5 by Radprez Fourth Honolulu Visit
We stayed in a suite and had a pleasant experience - great view of the beach and Diamond Head. Club Level breakfast had good food and a nice variety. Saturday night was Prom Night but even with all the activity the elevators were working well (no delays).
May 16, 2014
Rated 5 out of 5 by Clancy77 StayCation Spot
Great service and value for a wonderful staycation!
May 16, 2014
Rated 5 out of 5 by Danielle9380 First time to Hawaii, loved it, will be back for sure
My husband and I went to Hawaii for the first time in January/February. We stayed in Honolulu for 3 nights at the Sheraton Waikiki and absolutely loved it. They upgraded us as it was our first time there. Everything was great from start to finish. The only two complaints were in the infinity pool area, staff did not make a family with small young children in the pool/ deck area leave and second, our first night there the room next to us had an infant crying all night.They offered to move us the next day however the people checked out before we had to
May 15, 2014
Rated 5 out of 5 by Helen58 Great location and facilities
Had a great time - infinity pool fantastic and a "million dollar" view from here. Staff were fantastic, friendly and very helpful. Will definitley be back.
May 14, 2014
Rated 5 out of 5 by JimandDeb This hotel is amazing
So beautiful, everything was excellent from our room to the pool to Rumfire with excellent food.
May 14, 2014
Rated 4 out of 5 by jbee808 Highly recommended
I enjoyed the views of Waikiki Beach and Diamond Head. The room was very neat and tidy, sheets and pillows very comfy, and well stocked with towels and soap. The Sheraton is very close to shopping, restaurants and the beach.
May 13, 2014
Rated 5 out of 5 by mrsmrtguy great hotel in waikiki
this is my 2nd time stayin at this hotel. I had a premier suite and it was absolutely great. I loved the view from the room into the ocean. It had a large patio one one side and a smaller one on the other. The room decor was very modern and comfortable. Only one slight negative is that the room was 1300 sq feet but the bathroom was a standard size bathroom like you would see in any other hotel room when you would of expected something a little bigger. But the room and staff were great and we had a great time. Was able to watch the sunset from the balcony and it was absolutely the best part of the room for sure.. the amazing view. Thanks again Sheraton for a great experience!
May 13, 2014
Rated 4 out of 5 by ddiddykang Annual visitor with young kids
This is our destination for our annual Hawaii family vacation getaway. This time, we used primarily SPG points to book our 7 day stay (5/4-5/11). The room booked was a standard city view room, but my Gold status got us the upgrade to a deluxe ocean view (facing Diamond Head). The view was nice but the room itself was fairly standard. Housekeeping cleaned out the room everyday and since you are required to pay at daily resort fee of $31, you get one free liter of drinking water per day (the DRF also covers self parking and wifi access, as well as a few selected activities within the hotel). I love the location of this hotel. It's near the west end of Waikiki beach... the pool area is nice, with the choice between the larger 'family' pool, and an adult only (infinity) pool. The location also lets you have access to a large number of food options 'off campus'. The Royal Hawaiian Shopping Center is right out front and there is a food court there with a number of less-costly options. There are also a ton of Japanese food options nearby. If the pool doesn't suit you, you are steps away from the white sanes of Waikiki beach. Shopping is also VERY accessible to the Sheraton... from very HIGH END to the shops you'd see in Mainland malls. The staff at the Sheraton Waikiki has always been attentive to my needs. From the valet, to front desk to housekeeping.... I have always felt that they've addressed my requests in a timely and professional manner. The hotel itself needs some updating. I saw a number of balconies that seem to have cracked paint. Even the balcony of our friend's balcony in their suite 'seemed' to be uneven and leaning away from the suite room!
May 13, 2014
Rated 3 out of 5 by HawaiianRye MR. Ryan Day
Had some issues with the Gold member amenities, could not use any of them?
May 12, 2014