Rated 4 out of 5 by mikecoach Disappointed
We were told that we had been upgraded to ocean view but when we entered room it was not ocean view. Television did not work, repairman came up set up a download then left telling us to call again if it did not work. Of course it did not work and we had to call again and eventually he had to install another tv. following day the manager moved us to ocean view. Problem was we now had to repack and unpack. Ocean view room had chocolate covered strawberries and champagne to celebrate our 30th anniversary. we got into ocean view room late in the evening. Room was located 6th floor directly above adult pool and nightclub.....very loud until 2 am. We asked for quieter room, maybe higher up, nothing available staff offered to move us to other side of building. We packed everything then left for the day. arrived to 3rd room to find our strawberries gone. asked about strawberries several times never got them back. Air conditioner began making loud noises around 1 am. finally turned it off and sweated out the night. Repairman came up the next afternoon, check the ac and then asked if we could move to another room. We told him we really did not want to move again. He finally was able to repair the ac.
July 28, 2014
Rated 5 out of 5 by Villicent My finest hotel stay
Welcoming and friendly representatives that attended us on our arrival including the "Lei" greeting. Excellent service from the housekeeping staff of the 29th floor especially Evelyn who gave us great suggestions to dine, shop and where to explore. She cleans thoroughly even the bird dropplings on my balcony. Clean, fresh and eco-friendly (recycling bins) rooms. There is a resort fee that was really worth it that includes wifi access, free parking, free lessons(ukulele, hula, lei-making), adult pool floats, one free alcoholic beverage per room, portable dvd player at the pool area and etc. One of the excellent benefits of being a SPG member is the access to Leahi club lounge with great panoramic view of the island from the 30th floor. The lounge offers complimentary breakfast and evening pupus with free wines and beers. Additional benefit that covers the resort fee is the professional photoshoot with a photographer that is a great souvenir photo of our trip. Ocien view have extra charge but the scene is just simply amazing.
August 23, 2013
Rated 5 out of 5 by PKY1 Wonderful Stay
I recently booked 2 rooms for 6 nights and 5 nights for my immediate and extended family to celebrate my child's birthday. This has been my 5th stay (my previous stay was 2 years ago) at the Sheraton Waikiki and by far the best!
The rooms have recently and noticeably been refurbished. Also the previous restaurant on the 30th floor has been converted to the concierge lounge which is a great addition especially for platinum members.
What I noticed that truly enhanced this visit was the great and serviced minded attitude of the entire staff. Everyone from the front desk, concierge desk, hospitality staff, room service staff, pool staff, etc was truly spectacular! I had a hard time figuring on who to give my staff recognition certificates to because everyone was great!
Hawaii hotel and hospitality staff have previously gotten bad ratings from visitors for taking guests for granted (and deservedly so) but I was amazed at how the Sheraton Waikiki group is differentiated even from my previous stays. You all have won a loyal and appreciative guest for life!
March 3, 2014
Rated 4 out of 5 by KZ19 Beautiful view
Our room overlooked Diamondhead and we loved the view. We have stayed in this hotel several times and were surprised to see that room decor had become quite shabby in appearance. Also, there was no chair in the room, only 2 chairs on the lanai.
September 2, 2013
Rated 3 out of 5 by Elvie44 Nice hotel, room needs maintenance attention
Bathtub drain backed up and door would not close completely. Toilet handle sticks results in toilet running. AC is on motion sensor so turns itself off at night when sleeping. Alarm left on . Bedcovers dirty and stained. Little seating in room.
August 19, 2012
Rated 1 out of 5 by sadfamily sad
Upon check in I asked to upgrade my room to a suite. The gsa went to the back to check with her supervisor, she returned and said it was not available. She we took our assigned room (ocean view). I called reservation from my room and they said that there was an available suite for a $200.00 fee. I did reserve the suite for the next day. in the morning I went to the front desk and signed an upgrade form with the front desk gsa, she told me that the suite was not ready and took my phone to call me when it was ready. we waited all day for notification, My family was excited since it special experience to stay in a suite for the first time. But, no one called all day. My wife and daughters were upset since we waited around the hotel to move to the suite. So I called at 4pm and they said it was ready. By then my wife wanted to check out and my daughters were crying. I went to the front desk and spoke to the manager and she did not show any concern to our situation. This was a compliment stay that I had receive for being the Honolulu Police Officer of the year 2013.
May 18, 2014
Rated 5 out of 5 by Jan77 Beautiful
This hotel far exceeded our expectation. The room was great,, the staff excellent and the grounds beautiful. Our view was Amazing. We had an ocean view. For my first time in Hawaii I could not have asked for a better place to stay.
September 22, 2013
Rated 5 out of 5 by TimSr Great Facility, Location, & Service
At every turn we were treated well, and allowed to sample various perks (e.g. lounge level). The staff is always courteous.
The room was spacious, but really could have used a little more furniture (maybe a couch or extra chair).
December 14, 2013
Rated 3 out of 5 by PreCruise Worst thing is the room itself
The best thing about my stay here is that it was only one night.
As an SPG Platinum member, I know the difference between a good Sheraton and a bad one is usually how recently it has been renovated. In this case, despite staying in a renovated room, the experience was very disappointing. I have read the other reviews and agree the infinity pool is great, but the surly pool bartenders are a real turnoff. But the worst thing about this hotel is the room itself.
For reference, I had an ocean view king right above the infinity pool. Mid-afternoon nap? Nope. Constant drilling in the room above and no mention about construction during check-in. There is a two inch gap between the bottom of the front door and the floor. Odd. There is absolutely NO ventilation in the bathroom. So while you are taking care of business in there, you might as well be in a sauna. Oh, you could open the window shutters that make the bathroom and the bedroom the same room in order to let some AC in, but then the bedroom is filled with bathroom noises, and smells.
Can't wait to leave.
April 26, 2013
Rated 5 out of 5 by kukamc The Best
The Sheraton Waikiki is without a doubt the best Hotel in Hawaii. The staff is outstanding, from the Bellmen to the General Manager everyone is determined to make your stay one you won't forget. I look forward to my next visit.
January 22, 2013
Rated 4 out of 5 by EverythingInModerattion Excellent overall but uneven service
We had an excellent overall stay and the facility was great. Alison at the front desk was excellent at check-in and recognized our SPG Gold status. Linda at the pool bar also gave us excellent service. So these are strong positives.
On the flip side we had dinner reservations at the Rum Fire. When we arrived they were indifferent to our reservation and told us it was open seating. Then when i said we should have a nicer seat due to reservation the hostess seated us at a undesirable table that had not been fully cleaned yet when several better table were available.
The other less positive experience was when we went to the pool and ask for a towel. We asked the hostess if we could get help with seating and showed the gold arm bands we had been given at check-in that would give us "expedited" service. The hostess LAUGHED at us when we showed the arm band and said they did not know of anything they could do for us and were not aware that any privileges accrued to the arm band. i stated that this was detailed when we checked in and she just shrugged her shoulders.
January 1, 2013
Rated 5 out of 5 by thejacob Resort Exceeded Expectations
This hotel hosted us for our first trip to Hawaii. For beginners to the islands, this hotel blew us away. For starters, the hotel being located on Waikiki beach is worth it alone. The views and club are absolutely worth the extra money.
The hotel has plenty of things to do within walking distance. Plus the pool and pool service were fantastic.
The absolute best Sheraton Club I've been to. Great SPG recognition with welcome gifts from a wide selection in the shop.
They also had a hospitality room for no charge which allowed us to freshen up before leaving for the airport after we had already checked out.
October 9, 2014
Rated 5 out of 5 by PeteAndMel Excellent Staff Responsiveness
My girlfriend and I stayed nine nights at the Sheraton Waikiki over Labor Day and had just a phenomenal time! The hotel has everything to offer; great room with amazing view, great infinity pool, Rumfire bar with great entertainment, Peets coffee, and great location near shops and restaurants.
Most of all, the responsiveness of the staff was excellent! Specifically, I wanted to thank Brandon Kaya and Priscilla Tamangaro for the amazing customer service. Collectively, the both of them made our stay that much better.
We are definitely coming back!
September 4, 2014
Rated 5 out of 5 by KO50 Top Notch Family Vacation Experience - HIGHLY RECOMMEND
Incredible family vacation! We stayed 4 nights, July 10-14 and had an incredible experience; (2 kids ages 9 & 11). From staff at check-in to our departure everything was top notch. This property really recognizes their platinum members, we received an upgraded room/suite, which was spacious with beautiful views of Diamond Head, the ocean and property. Platinum members also received a wristband that allowed easier access to the new club lounge & getting towels at the pool. The new lounge on the 30th floor was great, the hostess and wait staff very friendly and helped with island recommendations/directions. Club lounge had great choices for breakfast and evening appetizers. Pool areas were great for families with a water slide and we never had a problem locating chairs by the pool or space on the beach. Overall a nice hotel, great location, and friendly service. Thanks for honoring platinum status...as not all Starwood hotels do. Highly professional, courteous and efficient management (Thanks Kelly and Julie). Anytime we are back in Honolulu, this will be where we stay!
July 24, 2012
Rated 2 out of 5 by Disappointed Not what it used to be!
Sheration Waikiki used to be spectacular - now, even with renovation, it is tired and over-priced. We were so disappointed with the hotel. We have been staying here since 1985, but we re not sure if we will be back.
May 28, 2013
Rated 5 out of 5 by Larry64 5 star Hotel
Our stay was Dec 1-8th 2011, and we did stay again in the Kai suite. The Hotel went through the upgrades our last visit in 2008. the completed upgrades were a pleasant site everything you need is in the Hotel area.
December 28, 2011
Rated 5 out of 5 by Paul81 Paradise in November
The rest and relaxation is second to none at the Sheraton. The service and quality keeps us coming back. This trip was our 10th trip to Waikiki. My wife and I have been staying at the Sheraton for the last 7.
November 24, 2014
Rated 2 out of 5 by BKAM This hotel needs customer service training
This was the worst stay at
A hotel for us in a long time. The staff appeared to be lazy, slow and unwilling to service us or our guests. I was surprised at how bad the service was from everyone we ran in to.
February 25, 2014
Rated 5 out of 5 by Angie84 Absolutely loved our stay!
Staying at the Sheraton Waikiki was a mini stay-cation for us; a little treat to my daughters before back-to-school Monday. This property was so nice and intriguiging. It was a great experience for myself and the kids. While different from Sheraton at Keauhou Bay, we like experiencing variety versus the same thing all the time. Keauhou Bay was very quiet Waikiki was very busy, lots of people moving around, shopping enjoying the property. We loved both experiences. Waikiki is within walking distance of everything. Location was GREAT! We ate at all 3 restaurants at the hotel. The breakfast buffet at the Kai Market was awesome and so was the price! It's such a great incentive for kids under 12 to eat free. We enjoyed the Pineapple soft serve at the coffee shop. My kids loved the pool and the beach. We had a deluxe oceanview room where I got the most amazing pictures! I have NO complaints whatsoever. My daughters are 7 & 4. They have gotten to know and LOVE the Sheraton and I'll be sure to stay with Sheraton where ever we go. Thanks for giving us such great memories :) Mahalo!
August 3, 2012
Rated 3 out of 5 by Roadwarrior99 hotel is tired
while you can't beat the location, the hotel is tired. Staff is overwhelmed and grumpy, fixtures in rooms don't work and nice things that the hotel tries to do for guests (free drink coupons) are back firing.
April 18, 2013
Rated 4 out of 5 by Jetlag Great Beach
Although a Platinum member for a long time this was my first stay at this hotel. Staff was extremely qualified and professional and I really like the idea of the chip to give to a special staff member. My room was upgraded. I have stayed in a lot of hotels in Hawaii and this pool/beach setup is the best. The SPG Club is first rate and even have free wine and beer, which is atypical for a resort. The only negative is I was not ready for the outdated room. The first day I was there the sink would not drain and the last day my door lock malfunctioned which basically kept me in the room all morning waiting on someone to come and repair it. I finally simply checked out. I still recommend the hotel you just need to be prepared for the rooms.
September 1, 2014
Rated 5 out of 5 by MauiM Location Location Location
When I come to Oahu I always try to stay at this property. I love the infinity pool and the Rum Fire room. All the staff I encountered were friendly and helpful. It was a very pleasant stay.
January 29, 2014
Rated 5 out of 5 by Manju Features
The hotel has great features and facilities. As a family it provided everything that was needed to entertain both our teenagers and us adults. From the pool areas to the bar(s) and the casual dining.
January 8, 2012
Rated 5 out of 5 by Jerd21 Great hotel, great location!
This is simply the best hotel in Waikiki. This hotel is literally on Waikiki beach. Great staff, great amenities. I stay here about 5-7 times per year, and I'm never disappointed.
February 6, 2014
Rated 5 out of 5 by TedB71 Awesome vacation stay...
From the minute we arrived to our departure, we were treated with utmost hospitality. My wife requires a wheelchair and had absolutely no problems with the room, restaurants and amenities.
July 27, 2012
Rated 1 out of 5 by Losers Bad Front Office Staff and manager
I would not ever stay at This hotel ever again until it has been fully refurbished and the staff and manager at the front office are replaced by staff that actually help their guests.
July 28, 2013
Rated 5 out of 5 by waynen Wonderful Hotel!
This is the second time I've stayed at the hotel with my family. Excellent location and friendly staff throughout. Shawn at the front desk was especially nice and accommodating.
January 17, 2014
Rated 5 out of 5 by OscarSham Wonderful Stay
Dennis at reception was kind and hospitable at check in, making our arrival very welcoming. We would definitely stay here again after a fabulous week!
May 1, 2014
Rated 5 out of 5 by citrus1 just great hotel in waikiki.
nearby Royal hawaiian / DFS
what else more needed ?
and have awesome pool (edge) .
if soaked , time is stopped.
and so much kind staff. always with smile.
September 8, 2013
Rated 5 out of 5 by PRL50 Location of this hotel is great
This hotel is in the center of Waikiki. Great ocean view, convenient to shopping area and good restaurant.
June 8, 2014