Rated 5 out of 5 by Andrea51 Five Star Experience
We were delighted with the overall experience at the Sheraton Maui. The location is great; so nice to be able to walk to Whaler's Village as well as access to the shuttle service. Staff was very attentive and welcoming; food and service was very good. Would recommend to anyone looking for a very pleasant Aloha experience
April 21, 2014
Rated 5 out of 5 by whales14 This hotel is fantastic!
The breakfast buffet was wonderful. The food at the restaurants and bars was delicious as well as variable. The staff was friendly and accommodating. The room has a fantastic view. All this made for a very relaxing vacation. Can't wait to return.
April 19, 2014
Rated 5 out of 5 by Flyers16 Excellent Hotel
Excellent Vacation Experience. The grounds are spectacular and so are the views. Quality service on balance. Best Pool in any of the Sheratons that I have stayed at.
April 19, 2014
Rated 5 out of 5 by DonMaria Great vacation
This was our third stay at the Sheraton Maui and it was our best stay- the upgraded room was nice (thanks SPG) and everything was perfect for our week in paradise. The pool and beach were a great place for our 5 year old. The hotel was close enough to all the action of Whalers Village but on a quiet corner with good snorkeling.
April 18, 2014
Rated 3 out of 5 by PaulVA Review your room choice
I strongly recommend to carefully review your room choice during check-in. Ocean view does not necessarily means a good view or proximity to the ocean. I bought a travel package which included the hotel.But I paid good amount of extra money to get an unrestricted ocean view room. During check-in, I was told that I was given a complimentary upgrade to a so-called 'deluxe' room. In fact the so-called upgrade put me to the furthest corner of the building with a partial/ restricted view of the ocean. This was very disappointing. When I approached the front desk, they ask a $75 extra per day to get a room at the same level with a better view of the ocean. Otherwise the experience was as you expected when you paid that much.The positive included closeness to the black-rock and beach, a festive atmosphere and an excellent pool. Rooms are small, amenities are average except the bedding which is consistent with Sheraton standard.
April 18, 2014
Rated 5 out of 5 by Jozey Above and beyond restaurant service
My twin grandchildren were staying at Sheraton Maui Resort & Spa with their parents during the celebration of their 3rd birthday. I am located in FL during the winter months and wanted to send them a little sweet treat for their special day. I called the hotel and was directed to Justin Zeches, Manager of the Bar and Restaurant.
I explained to Justin that I just wanted to send them a little sweet in celebration of their birthday, and he so accommodatingly offered to send them a sweet to each of them to their room with a candle. He was so understanding and helped me easily make my grandchildren's day even more special. Thank you Justin - you're a very special and caring member of the Starwood team!!
April 15, 2014
Rated 5 out of 5 by beverly51 wonderful life experience
Was in so happy with the service from housekeeping to valet service. Every one so responsive to our needs and made our trip so relaxing and something to remember for a life time! It made me believe in the saying no worries...as I am retiring my new motto I brought home with me!!
April 10, 2014
Rated 5 out of 5 by PBianchin Beautiful position and hotel
What a beautiful position. Turtles and reef fish at your finger tips and a exceptional hotel to match. We travelled 3 islands and this was by far a favourite,.
April 9, 2014
Rated 5 out of 5 by SpringBreak2014 Location, location, location
After wasting several hundred $ on a boat and scuba tour, quickly realized that nothing is better than Black Rock. Should have saved that money for another dinner at Tappanyaki Dan's
April 7, 2014
Rated 1 out of 5 by Ono4 pretty unhappy
i made the reservation for my daughter to stay one night prior to checking into our westin villa condos. i told the person making the reservation it would be my daughter using the room. when she arrived there was no record and the check in people were not really very friendly nor understanding. they begrugingly said "well we will honor it this time " not saying whether if they didnt honor it they would not have allowed her to check in. i got on the phone with her but they didnt want to talk to me . As a platinum member this is not what i have come to expect from your orgainzation. i do not understand the issue and want someone to call me to explain just what the big deal is about my family using the rooms that i paid for .
April 6, 2014
Rated 5 out of 5 by recking1 You get what you pay for...
Great spot in Lahaina. Family, swim and snorkel friendly. Oh yeah, and walk to golf/shopping or take a shuttle around town. If you go, ask about the club lounge, good value for starwood members.
April 3, 2014
Rated 5 out of 5 by Sandy2014 The hotel has great features
The hotel and it staff was friendly and helpful. The food was great.
April 2, 2014
Rated 5 out of 5 by Lauriek1010 Beautiful Location and ammenities
This is the 4th time I have stayed at Sheraton in Maui. I love the location and views. The pool staff were not as professional as the staff elsewhere. Our housekeeper was remarketable, she did an awesome job each day.
March 29, 2014
Rated 5 out of 5 by Bryan808 Fantastic Stay
Everything was perfect, the kids loved the hotel and beach.
March 24, 2014
Rated 5 out of 5 by zosia suggestions
have map of hotel in room. Be sure always have enough beach towels. Enjoyed the stay. would return. location is wonderful.
March 23, 2014
Rated 3 out of 5 by RonW Disappointed
This is a high end hotel that needs some major remodeling. For a hotel that charges high rates, one expects a better furnished room. There were signs regarding a future remodel of the hallways, which were in terrible shape....our room had a good location-ocean view, top floor, but even with all that, the price should be discounted if you offer below par hotel.
the grounds were nice, and the location by the black rock is nice. The staff was very friendly, and the buffet breakfast was delicious, although a bit on the high side, and the a la carte menu did not offer any cheaper alternative. We have traveled all over the world, and in most countries breakfast is included. Here the hotel should have packaged a special deal for breakfast, as they do already charge the resort fee on top of the high price of the room. I expected a better facility from a Sheraton at this premium beach area.
March 20, 2014
Rated 5 out of 5 by Mclala Quality Service
From the pleasant, quick and high quality service, to the excellent room and wonderful location. The food and drinks are a bit expensive compared to local offerings, and thus my lose some customers to local restaurants.
March 19, 2014
Rated 5 out of 5 by spgMichelle Can't wait to come back
This property felt like home, even though my home isn't a multimillion dollar spread.
The design of the new added to the old is brilliant and inspired. We had been here 10 years ago and we are pleasantly amazed at the additions. Thank you thank you, this company continues to outdo! I am very happy to be associated with this property through our ownership with Westin spg. Wow, good choice we made 12 years ago to become an owner!
March 18, 2014
Rated 4 out of 5 by Jaydeee Hospitality at it's BEST
We visit this hotel twice a year and stay at least two weeks per visit. The hospitality and friendliness of the staff are outstanding and are always willing to go to great lengths to make you happy. My only minor complaint would be to update the bathrooms. They are a bit outdated but the rest our room had been updated recently and was quite comfortable.
March 16, 2014
Rated 4 out of 5 by Kingston What Kaanapali Beach is all about.
This is your location for the Maui experience. A friendly/knowlegable staff, best snorkeling on Kaanapali and a short walk to restaurants, shops, and local tours. Don't gamble, book it.
March 14, 2014
Rated 3 out of 5 by Kathy05 unpleasant staff
I really enjoyed my break in sheraton Maui. The beach was so great that I met sea turtle and various kinds of fishes. However, a staff whose name is "Irene" made me upset when I checked in. She answered to my questions insincerely, and was not willing to help me. I cannot understand how this staff is working in this hotel.
Except her, I really liked the hotel because of its location and beach.
March 13, 2014
Rated 5 out of 5 by Kimo1 A Perfect Getaway
Being an Oahu resident, it is always nice to vacation on a neighbor island without having to travel for hours. The Sheraton Maui is always a welcoming, relaxing, and beautiful property to return to. The perfect time to stay is during whale season. We had a great view from our lanai and would watch whale activity for hours. The Sheraton Maui has become our favorite getaway.
March 13, 2014
Rated 5 out of 5 by AZTom The Hawaiian All Stars!
I have stayed at the Sheraton Maui many times over the last 25 years. The staff is always excellent. There are always a few that go above and beyond. Evelyn and Ivy at the front desk always treat us like royalty and go out of their way to make our stay memorable.
Dyanne in the Club Lounge is a tremendous addition to the staff. Each morning and afternoon she makes each guest laugh and feel special. She is entertaining and has a way to engage people of all ages and cultures that cannot be taught.
March 12, 2014
Rated 5 out of 5 by Dan26 Restful Stay on Maui
Beautiful pool, soothing sounds of birds and the ocean, tropical breezes, friendly staff, very comfortable room & lanai - all made for a wonderful 1-week vacation.. Only problem: we couldn't get a place to sit or lie down by the pool the first day - the staff told us to save chairs with towels early in the day (8 am), which worked well for the rest of our stay. The Sheraton also did a better job during the week of passing out colored wrist bands to guests while asking non-guests to move so Sheraton guests could use the pool chairs.
March 8, 2014
Rated 4 out of 5 by Beach14 Thank you
Your staff was wonderful. Great beach
March 5, 2014
Rated 1 out of 5 by YongFeng Worst experience in all SPG hotels
Good at location and view.
But I was very disappoint for a terrible Front desk man. And a worse call center and complain handle way.
I've forgotten the name of that Guy.
He was very un-friendly when my arrival and checking-in(around 12:00 pm). He wouldn't answer any questions I asked.
And on the 2nd night, I found that I left my glasses in the restaurant of this hotel. When I went to front desk to seek help. He was still very unfriendly and NO HELP! Finally I went to the restaurant and another staff David help me to find my glass out.
The most bad thing is, I complained this to the call center of SPG, again and again, lot of international telephone fee, no result and sound feedback.!!!!
March 5, 2014
Rated 4 out of 5 by Island57 This hotel has wonderful grounds
Rooms & workout need work.
March 4, 2014
Rated 3 out of 5 by RDOC61 Needs Work
I chose the Sheraton Maui for the site of my second wedding. This was after carefully considering, literally, all of the properties on Maui, and also based upon my twenty previous Maui visits, including two to this hotel. I chose it based upon the beauty of the wedding site, and its proximity to a world-class beach, shopping and restaurants, as we had four other guests, none of who had cars. Had it just been just my bride and I, I would have chosen another property, for many reasons, as the cost was not much more, and the the quality of service so much better. However, the othern properties require a car to get around the local area. I will list my highs and lows for the Sheraton: 1. The original "wedding planner" (joke title) was fired when she stopped responding to calls or emails. We were not at all difficult, but needed the usual guidance in contacting vendors (such as the florist or photographer). She also was no help at all in choosing rooms for our visit, instead referring me to the map of the (very large) complex, with its somewhat difficult to decipher description of rooms and room locations. She was replaced after two very direct calls strongly requesting someone actually help us. Eva Stoecker, the Event/Catering Manager, stepped in (at the eleventh hour) and pulled it all out. We did not need this headache. The original "planner" needs retrained or replaced. 2. My bride's brother sent a monetary gift to our account for use in the spa. The hotel sent a card stating a "gift" was sent, with no explanation of what it was. It took three calls to the front desk to find out what it was. They had multiple excuses why they did not tell us what it was, and no manager returned a call at any time we requested (when we would be in) to discuss. 2. I ordered flowers to be delivered to the room upon our arrival. As we arrived at 7 PM on a Saturday, they were delivered earlier, and placed in the office behind the front desk, and only delivered after I asked if they had come. I guess no one could understand what the large floral arrangement with my name on it was for! 3. The hotel breakfast buffet is WAY overpriced! We all walked to the nearby shopping area for better food at a much lower cost, daily. From previous experience, I also chose to not dine in the hotel otherwise, as nearby restaurants are so much better. 4. The valet service was efficient and polite. Its cost was very reasonable. 5. The spa was excellent, but it is not managed by the hotel. 6. Until I specifically inquired, there was no explanation of how the $100 AAA credit (from my booking) was to be applied to my acount. 7. Both Eva and a front desk person worked to change our suite from a two bed to one king, and did a good job in getting us a an excellent suite that we moved into on our third night there. 8. The hotel map uses Hawaiian names for the buildings, yet the staff sends you to "Building 1", etc. This is simply confusing. As you can see, the front desk services need a lot of work..... Overall, I cannot rate this hotel at better than three stars, if that. Without its location, this hotel would not do well at all. I would recommend this hotel to an inexperienced traveler, who expects little form the hotel itself, based upon the stunning location and nearby shopping and restaurants....not based upon much in the hotel itself. As for me, I am unsure that I will return here. To add....I attended a meeting here before, and that went smoothly, except for vast problems with the room charges at checkout, that required a lenghty review while delaying my departure.
March 4, 2014
Rated 3 out of 5 by Pete Disneyland
Pretty decent snorkeling around black rock but that's about all the positives going for this hotel. The hotel itself is a huge resort for the masses. Pools are busy as well as the beach with many people coming for the black rock. The buffet breakfast is really not worth the money. Also, a lot is explained during the check in but how about maybe giving some kind of summary of things on paper and not relying on the guests to actually memorize everything. I mentioned that breakfast and few other things were below the standards of other Sheraton hotels I've stayed and the only answer was that different resorts have different standards/policies/selection. I understand that but hint hint; you're not quite meeting the standards of the others.
We had good time in Maui but next time we'll be looking for smaller and more personal place to stay.
March 3, 2014
Rated 3 out of 5 by JC402 Great location - could use an update
Great location. Love the beach, love the pool area. Concierge and pool staff were exceptional. But the old girl could use some updates. Hallways, carpets, and some provisions are worn and showing age. Better quality towels and shower head would be a nice start. Being an SPG member got me nothing, not even recognition. I was also disappointed in the room type that was provided. I almost had to stand on my head to get a room with a King bed.
March 3, 2014