Rated 5 out of 5 by Richs15 A Slice of Aloha
My first time staying at the Sheraton Kauai was amazing! From the friendly staff to the fabulous room with a gorgeous view of the beach, to the pool and beach front! All made for an amazing trip! The only slight criticism I'd have would be the need for more food/restaurant options. Regardless, I'd stay here again next time I bring the family to Kauai!
November 28, 2012
Rated 4 out of 5 by Cath82Platinum March 2014
Hotel is slightly dated. Room was in bldg 1 with an ocean view that was very nice. Link cafe had the freezer out of service the entire time. The hotel staff are excellent. Hotel pools and jacuzzi were not in the best state of cleanliness; due to guests. Guest need to shower before using; but where are the showers??? All In all pools and jacuzzi Were too dirty to use. Rooms very clean and housekeeping services were exceptional. Room service made an error on the dinner request. No compensation and the correct item wait was far too long and was not very good (shrimp lumpia). Good place to stay but find meals and beach elsewhere.
March 26, 2014
Rated 2 out of 5 by RMS26 Needs improvement
Thought the Resort needed refreshing. Also, didn't seem to be up to the standards or the crisp service of other Starwood properties we have stayed.
February 10, 2014
Rated 5 out of 5 by rested13 Perfect getaway
From our greeting by doormen and valets to check in at front desk everything was first class. We felt special and appreciated. The setting is spectacular and perfectly maintained. We whale watched from our lanai had great happy hours and meals at Lava and Rum Fire Restaurants. Would return in a heartbeat!
December 8, 2013
Rated 2 out of 5 Bad and unfriendly service.
I don't think the whole week we stayed there we got a greeting from anyone at the front seat or valet guys. Our room was never cleaned very good it looked like all they did was make the bed and give us new towels.
Overall in all aspects of hotel everyone looked like they hated working there and had an attitude because of that.
August 18, 2013
Rated 3 out of 5 by KauaiLover Hotel Experience
Location is great but considering the Sheraton calls itself a "resort" it needs a little help. The hotel staff (valet, pool, restaurant, front desk_ were good but the rooms lack luxury. Our room had a great view but one lamp didn't work, the internet was very slow and it spelled like urine and it was dated.
October 7, 2013
Rated 5 out of 5 by Sttoemph Excellent Experience
We choose this resort as our honeymoon destination and could not have chosen a better place. Everything we wanted to see was easily accessible and the beach area was the best we saw. The staff at the hotel from housekeepers, facilities, bar tenders, acrivity planners, etc. everyone was very helpful.
November 3, 2013
Rated 5 out of 5 by Jeff29 Positive experience
Was somewhat apprehensive based on a few unfavorable reviews read online regarding this facility, however I found just the opposite. The staff was exceptional from check-in to housekeeping, the location was excellent, facilities seem to be well kept, clean, and secure. I would definately return without hesitation!
June 7, 2013
Rated 5 out of 5 by JAKE2005 AMAZING HOTEL
THIS IS OUR FAVORITE PLACE ON EARTH! THE HOTEL HAS EVERYTHING TO MAKE THE STAY WONDERFUL-FRIENDLY STAFF, A VARIETY OF ACTIVITIES, BEAUTIFUL ROOMS WITH SPECTACULAR OCEAN VIEW ROOMS AND WARM, WELCOMING LOCAL PEOPLE. IT'S ALSO WITHIN EASY WALKING DISTANCE TO 2 SMALL SHOPPING MALLS. IT MAKES RELAXATION EASY!
October 15, 2013
Rated 5 out of 5 by lsa1 A beautiful property
This propery is a beautiful and comfortable place to stay. The staff is excellent and the grounds, rooms and all areas are very well kept. We were, however, deeply disappointed in the Rum Fire Restaurant located on the property. The food was terrible and overpriced (even for Hawaii). Not recommended by us.
March 4, 2013
Rated 2 out of 5 by Baiweilien Very unhappy. Worst hotel of our trip
We upgraded to a room with a view of the bar roof. Thank you so much Sheraton Reception. Rooms 2216, 2217, 2218 are utterly blighted.
You buy a room with an ocean view, spend good money and get a view of a roof. A dirty old roof at that. I should have complained there and then. Now I'm kicking my self because I didn't and am now very disappointed with Sheraton.
May 20, 2014
Rated 5 out of 5 by edhelen92013 Incredible fabulous resort!!!
Our visit to the Sheraton was incredible as to service, amenities, caring, and the overall stay.We were there during the renovations two yrs ago and nice to see the beautiful changes. A special thank you to Lahela and the the GM Chip who really were caring and attentive to our needs. Thank you!
September 25, 2013
Rated 3 out of 5 by Caroline234 Not the dream vacation we hoped for
We were very disappointed in our room location, with noise from maintenance, construction and pool area, issues with our bathroom facilities and the attitude of some of the staff. After three days of trying to get issues resolved we were moved to a suite for our last night stay which was appreciated, just a little too late. We went to the resort Luau and while the entertainment was good, the food was very disappointing. We did however very much enjoy the food at both Rum fire and Lava's. The grounds were nicely kept and the ocean view was excellent.
May 3, 2014
Rated 4 out of 5 by Jayne2013 Pleasant Garden View
The quiet location was perfect. There were just little things like not replacing coffee cups or tea each day. When It came time to go there was no room to change. The desk person simply said it was first come to have a room to change rather than try to find a solution to help. Poor service help.
June 30, 2013
Rated 5 out of 5 by Mickey64 Always an excellent stay
Whenever I go to Kauai, I always stay at the Poi'pu Sheraton. The staff there are always friendly and extremely helpful, always going the extra mile to make sure my stay is a pleasant one. I highly recommend it to business travelers or those wishing to find a relaxing seaside hideaway.
September 25, 2013
Rated 5 out of 5 by ZANE21 True Kauai Aloha
Everything & everyone were wonderful. Our Christmas Party was a night to remember....perfect in everyway, especially the atmosphere and the hotel's outstanding service. This is the place to book your next party. Stay the night and enjoy!
December 16, 2013
Rated 4 out of 5 by whatever2 Sheraton at Poipu Beach is great!
What a fun place to visit and have an uncomplicated Hawaiian experience! The hotel is is good condition and the room was comfortable with great ocean views. The food on property was good and it was truly magnificent at some of the nearby restaurants, especially if you like local fish.
June 25, 2013
Rated 5 out of 5 by Lori1214 Sheraton Kauai
All services were excellent. Our first room was not a location that we liked and was quickly changed. We loved room 1214. What a view. I wished that we had asked for the sliding door to be checked sooner. It was fixed as soon as we mentioned it. Thank you for a wonderful stay.
October 26, 2012
Rated 3 out of 5 by mbflyer Good South Shore Location
Good South Shore Location - Beautiful firepits and night ambience - Nice local shuttle (courtesy car) - Needs updating - little dated
Needs later checkout then 11am - Noon is standard - Needs consistency with customer service and SPG recognition. Staff varied greatly.
July 6, 2013
Rated 5 out of 5 by Punkie Terrific place
Our room was spacious with beautiful view. All contact with personnel was most satisfactory. Everyone with whom I dealt was extremely helpful and very gracious...from concierge to waiters to maids. Can't remember a more helpful staff! Amenities were also very good.
August 26, 2013
Rated 4 out of 5 by AbdoFamily Best Location on Poipu Beach
This by far has the best location on south Kauai on Poipu beach. There are other luxury resorts around but don't have a great location on beach such as the Sheraton. The location has its value and worth the stay. The front recipients are great people; especially, Sheryl and Heather are wonderful and willing to assist you with five start service. I really would like to thank both above staff with their excellent services and wish them the best. Thank you.
May 14, 2014
Rated 5 out of 5 by PandAR Very pretty
We stayed in this hotel as part of our honeymoon. It was a lovely stay we really enjoyed it. The hotel and grounds are extremely pretty and very well maintained. It really shows kauai in its best light as the garden island! We would definitely recommend to a friend!
July 29, 2013
Rated 4 out of 5 by Twentyfive Great place to stay
We had a garden view room, and were just steps away from the beach. The beach was great, not too crowded. We enjoyed Rum Fire for dinner and Link Cafe for snacks, even ordered a pizza and salad and took back to our room. We will definitely stay at the Sheraton again.
November 28, 2012
Rated 5 out of 5 by KMCK Excellent!
We were so impressed with this hotel. Everyone from the bell hops, front desk, pool staff and Lava restaurant staff were extremely friendly and helpful. The rooms were awesome - very comfortable beds!! We will definitely recommend - LOVE this hotel!
October 21, 2013
Rated 5 out of 5 by B2013 Great Experience
The hotel was located in a nice spot on the beach and near plenty of places to eat if you have transportation. The desk staff could not have been nicer. I was was very impressed with the valet staff as well. It was just a very pleasant relaxing experience.
June 4, 2013
Rated 5 out of 5 by harleydavidson Rm 3301
Enjoyed our stay very much. room was great although the bathroom sink area was a tad small. also I guess we hit the place at the wrong time in regards to the fitness center as it was being remodeled. thought that might be done when less people there.
August 27, 2013
Rated 5 out of 5 by Mayo1968 Great vacation !!!
Great location, love the beach, the staff makes the sheraton Kauai a great vacation experience, lisa from guess services made our vacation so much better she recommended what we like thank you so much!!! Laura front desk manager great service thank you
July 31, 2013
Rated 3 out of 5 by NCdealer Not impressed
Nothing special about this hotel. I had the set the A/C to 65' just to make the room comfortable and signing for pool towels...I stayed at 2 other hotels during this trip and this is the only location that required a signature for pool towels.
August 19, 2013
Rated 4 out of 5 by Chicago101 Great location, but lots of room for improvement
I reserved a king bed, but only two doubles were available when I checked in. I had a partial ocean view room, one of the older rooms apparently which was mediocre at best. The rooms are in need up updating, especially more electrical outlets.
October 16, 2012
Rated 5 out of 5 by JHSMLB Excellent Honeymoon Retreat
The resort had beautiful ocean views and a great beach providing a great place to relax but also a great place to experience the waves of the Pacific Ocean. The staff was wonderful and made it a point to ensure our stay was wonderful.
September 14, 2013