Rated 5 out of 5 by HaroldNASA Always a great stay
I was upgraded to theClub floor (rm 624); and though it was a very nice room, the desk space was limited and I had to use the bed as additional work space. On future visits, I will remember to ask specifically for a room with a large desk area.
October 1, 2012
Rated 3 out of 5 by Barbara52 Rooms comfortable and clean
Whirlpool foam was unbearable and dirty scumb noted around the hot tub too. Needs attention. Breakfast buffet was not worth $30 extra with my room. Disappointed with the buffet food selections and choices. Would not eat in the restaurant again.
December 5, 2012
Rated 4 out of 5 by andek Mixed feelings
Beautiful hotel, great location, nice facility. While some of the staff were lovely and kind, others were very cold and rude. Also, the breakfast through room service was over priced, cold, grossly greasy. Bed and couch were basically rocks.
November 16, 2011
Rated 5 out of 5 by 19TIPP43 ENJOYED STAY
ROOM WAS VERY CLEAN AND COMFORTABLE. HEATING SYSTEM QUIET. IT DID NOT BLOW ON GUESTS. HOW REFRESHING.LIGHTING BRIGHT AND MUCH BETTER THAN MOST.STAFF FRIENDLY COURTEOUS AND HELPFUL.
November 20, 2013
Rated 1 out of 5 by Buzzard3 misleading
I booked a room that stated "Accessible suite, non-smoking:King + Queen Bed, Non -smoking Accessible features" When I checked in I was informed all they had was a king bed with a couch that made into a bed. I had 2 girls that are 13 and my husband and I. That is not what I wanted. The other option was 2 full size beds....not 2 queen beds but full size beds. When you are used to sleeping in a king bed - double will not work. The front desk staff was very young and not knowledgeable about the size of the rooms. He offered to bring up a roll away bed - but there was no room. I asked if he could do anything with the price and he said no but he could give me some points. Had I booked the room I stayed in it would have been $20 less! Not happy. The next morning I asked for a late check-out as we were there for a meeting. The girl was emotionless when I asked her - there was no eye contact and she was not clean. She eventually said ok.....and that was it. When you hear the Sheraton - I used to think class - on the internet they kept mentioning newly remodeled rooms. It would have been nice if they would have turned some of those room into 2 room suites. When traveling with older children it is nice to have two rooms. Had we not been there because we attended the Hockey Game on Friday night and then my husband was attending a meeting there on Saturday morning we would have not stayed!
January 19, 2014
Rated 4 out of 5 by Allen12345 Hot water
Ok hotel. room was clean, bed was comfortable and workout room had a pretty good quantity of nice treadmills and bikes. Not a great location in terms of nearby places to eat and had warmish water (never got hot) for all 3 days.
December 17, 2012
Rated 5 out of 5 by Phyll123 My conference stay
This hotel is located not very far 10 minutes from downtown shops and restaurants, the food service and staff are very warm and accommodating as well as comp shuttle to and from the airport and downtown area
October 9, 2013
Rated 5 out of 5 by coldtraveler Very helpful staff
We enjoyed our brief stay at this hotel. The staff were very friendly and helpful, and the rooms were updated, clean, and comfortable.
December 9, 2013
Rated 3 out of 5 by MaryD 522 needs some attention
The sheets felt like I was sleeping in a newspaper. Also the blow dryer and/or the outlet needs to be repaired or replaced. I could not adjust the thermostat and fan. Otherwise the hospitality, room cleanliness was great.
February 7, 2013
Rated 5 out of 5 by Theresa2 Great rate room comfort & staff
As a Gold member experienced a move to the Executive Wing & other perks. Room was very comfortable and the Staff was very courteous & helpful. On our return to Sioux Falls we made a special effort to rebook.
September 17, 2013
Rated 2 out of 5 by Philip58 DOGS!
This is a fine midwestern hotel, but I recently discovered that they allow animals. I was awakened to barking on my recent stay, and the fornt desk would not correct the issue. I wont be staying at this hotel again.
November 11, 2012
Rated 2 out of 5 by Andy24 Good Hotel, Employees Need Improvement
The facility and my room met expectations. The business center printers never worked and the club lounge was a depressing little room with no provisions. I couldn't get water or fresh coffee at any time of day.
August 8, 2013
Rated 3 out of 5 by Robin23 service needs improvement
The check-in process was painfully slow with no information given as to why the delys were occuring. I wasted at least 45 minutes just to check in! The bed was uncomfortable. No pillow top mattress that's for sure.
September 24, 2012
Rated 5 out of 5 by Mary313 This hotel is very clean
Beautiful hotel and very clean room.
Missed having a refrigerator in the room, but they gave us a styrofoam cooler to put ice in for our cheese and salami.
Bed was very comfortable and the pillows were great!
July 29, 2013
Rated 4 out of 5 by Jacksfan Nice hotel, but parking an issue
Because we were there on an extremely busy weekend, the parking lot was full and we had to park several blocks away. The hotel should have had security in the lot to assure that paying guests would have a spot.
March 11, 2013
Rated 3 out of 5 by Unhappy Check in was a night mear!
They would not give me a room and were going to make me wait until 3:00 because the cleaning staff could not go out of order to clean the rooms. I had been traveling since 3:00 a.m.! Not a good experience!
May 19, 2013
Rated 4 out of 5 by carol25 Always nice to stay at the Sheraton
We always enjoy our stay at the Sheraton - the rooms are clean, bathrooms are spacious and the beds are great! The buffet breakfast was OK - the food could have been hotter. Overall, a great place to stay.
July 31, 2012
Rated 5 out of 5 by kbird pillows
Please keep in mind "not every one love those very soft pillow" You put 4 pillows together and you still have nothing. I rolled up towels to have some support. Please have a choice.
October 10, 2013
Rated 4 out of 5 by Montana123 Beds are very comfortable.
Bed and room temperature was nice. It was attached to the arena which was convenient.
December 14, 2013
Rated 3 out of 5 by darby Noisy rooms
The doors do not keep the noise out. Very loud until after midnite from the bar area. Room would not stay constant temperature, blew hot air and then cold air.
Room overpriced for a Wednesday night.
February 8, 2013
Rated 4 out of 5 by tweetiedeedee Very clean
Rooms are clean and comfortable. If you are an early-to-bed person would ask for a room away from bar and elevator noise. Staff also very helpful and pleasant. Best convention food I've ever eaten!
February 23, 2013
Rated 4 out of 5 by dakota1 Parking can be a problem
I stay at this hotel quiet often. Every once in a while there will be no parking available because the hotel does not protect its parking when other activities are going on at the convention center
October 10, 2012
Rated 4 out of 5 by shay75 Great Service
I been travelling to this hotel for the last couple of months and have received great service and especially from Ronda who has gone above and beyond to help us out and make our stay great.
August 23, 2013
Rated 5 out of 5 by phone123 This hotel has friendly & helpful staff
I needed to check my room after I checked out to see if I left my phone there. The front desk staff got me a key and let me go to the room to check for the phone without any hassle.
September 23, 2013
Rated 4 out of 5 by Momof12 Nice overall
The lobby and main portion of this hotel are very nice. The room was good, but the towels were frayed and tearing. No free WiFi is a big drawback, especially when other area hotels offer it.
August 5, 2013
Rated 2 out of 5 by unhappyandtired noisy
could hear kids yelling, loud talking and laughing from bar area came directly into room until bar area closed. Had an early departure the next day and didn't get a good nights sleep.
September 8, 2013
Rated 5 out of 5 by sdshaff Great site for visit & meetings
The hotel and staff were extremely helpful and the rooms were very comfortable. I liked the green choice concerning housekeeping and the bonus for choosing to participate.
October 9, 2013
Rated 5 out of 5 by Erik602 Very Nice Place
The staff at the hotel are all so helpful and friendly. Rhonda went way out of her way to make sure everything was ok during my entire stay and that I felt welcomed.
October 9, 2013
Rated 5 out of 5 by Karen56 This hotel is very friendly.
I found that the staff and patrons of this establishment were very courteous, accommodating and friendly. I would recommend that others stay at this location. You won't be disappointed!
June 1, 2013
Rated 5 out of 5 by Leon Excellent Service
Kudos to the staff who made our overnight stay better than we could imagine.
Special thanks to Gina in housekeeping who found our lost item and returned it immediately to our residence.
January 16, 2012