Rated 5 out of 5 by Patrick6 Boston Sheraton
Very ,very much improved since our last visit.....new lifts,food,staff.Really enjoyed our stay and must compliment the professionalism and courtesy of all staff.Upgrade to a suite was unexpected,but greatly appreciated.Sincere thanks to Karen and Lisa (Concierge) for making our stay most memorable.
September 17, 2013
Rated 5 out of 5 by Susan70 Made it easy
This was my first visit to Boston, and I was lucky enough to book at the Sheraton. The staff were excellent, and made my stay hassle free. The room was excellent, clean and had everything I needed (however, the bathtub didn't drain very well). I would definitely stay here again. Thanks!
November 14, 2013
Rated 2 out of 5 by Calgal9 Not thrilled.
We stayed here twice, three nights apart. We were very happy with our first night. The friendly receptionist gave us a room with a view of the Charles River, and the room price was reasonable. One problem was that the bed was very close to the wall on one side, and it's good my husband is very slim so that he could get in and out of bed. When we came back for the second night, at a much higher price, we were not so happy. The receptionist told us we were being given a newly refurbished room. That may have been true, but it was also right behind the bank of elevators, which we weren't warned about. After hearing the noise, my husband went downstairs and asked to be moved, but she told him that we had come late and there was no other room available. Is it hotel policy to save the worst rooms for those who arrive late even though we would've been charged full price even if we didn't show up? Was there truly no other room available? All night long we heard the elevators going up and down intermittently, which was very disturbing. Also, in order to get wi-fi in our room, there was a charge of $9.99 a day, which was why the lobby (free wi-fi) was full of people on their devices. We will book elsewhere next time.
June 29, 2014
Rated 2 out of 5 by Seattlegene facility needs imporvement badly
The location is good, but facility needs improvement badly, especially the bathrooms. There was no fan in the bathroom, really old looking wall paper and chipping paint and really not looking clean. In terms of facility, it is probably one of worst of SPG hotel that I have stayed so far.
September 3, 2013
Rated 5 out of 5 by Steve1855 Great stay
The room we had was overlooking the river. Could not have asked for a better location. The hotel has a walkway to the mall and the train. So happy there is a pool. The staff really were wonderful. Thank you to the great desk staff. Anna is a pleasure to work with.
December 18, 2013
Rated 4 out of 5 by LovesNewEngland Clean hotel and great location
This Sheraton is clean, comfortable and has a great location smack in the middle of Back Bay. It's attached to the Prudential shopping and one can walk anywhere from hotel to all points in Boston.
Has great fitness center/pool. Rooms are large in North Tower and beds are very comfy.
May 24, 2012
Rated 2 out of 5 by Lil88 Not up to Sheraton standards
There were issues, some minor, on pretty much every level with the service. I did complain to the manager and she was great about compensating but the issues just continued from there. Example: Sheraton lounge was packed and I am not exaggerating. We had to leave for breakfast elsewhere. And later that day, went for drinks in the late afternoon: could not order a drink for 30 mins, expresso machine was out of order and when we finally tracked someone down, they didn't even know this. We left without drinks, went elsewhere. Two bags of food trash were left by the elevators on the 26th floor for almost 2 days until I informed the front desk. It unfortunately does go on.....I don't think I'll have enough space. You get the idea.
June 4, 2014
Rated 3 out of 5 by MNconventiongoer Average hotel in a good location
The facilities are modest, even with recent renovations, very clear evidence of wear. The staff was kind but somewhat absent minded (dirty linens were left behind by housekeeping when I arrrived, I could not get anyone to bring me a room service menu). Food was average to below.
October 30, 2012
Rated 5 out of 5 by Dominowomblestocking Even Sandy Could Not Ruin The Experience
We stayed at the Sheraton Boston after a one week cruise to New England. We arrived at the hotel at 10.00 a.m. and had an extended stay due to Hurricane Sandy. The hotel staff (especially front desk) were exceptional and exceeded our expectaions in every respect ... Well Done!
November 3, 2012
Rated 3 out of 5 by Packers1 First time disappointed in a Starwood hotel.
Red mold on wallpaper in bathroom plus evidence of a past water leak.
June 29, 2014
Rated 5 out of 5 by DavidChicago Staff went above and beyond
I travel a lot for business and request specific rooms. Through a mistake on my part, I thought I had been downgraded. Although I was wrong, the hotel responded to my complaint and made sure my stay was wonderful. I would say above and beyond.
November 17, 2013
Rated 2 out of 5 by rlr21 Good location - needs updating
The location is great, but not what I would from a "category 5". The furniture was very dusty and didn't have any updated features - ie iPhone hookups, speakers etc. Valet service was expensive but prompt.
January 4, 2014
Rated 2 out of 5 by Zbss needs improvements
Nice lobby but king bed rooms are small and nothing special. During my 3 night stay, the internet failed to work for one whole day. When I contacted the front desk, I was transferred to Sheraton tech support and put on hold. After waiting for too long, I decided it would be easier to go use the internet at a Starbucks. On day two, the TV did not work at all. Once again, I contacted the front desk but this time they were aware of the problem. I was told that a service tech was on site but would not be able to fix every room by the days end. To make my stay even better, I was late to a meeting which I left 10 minutes ahead of schedule thanks to the elevator system. I waited 7 minutes for the first elevator to come and once it did, I had to wait 4 more minutes for another elevator since it was completely packed. Finally an elevator car came but of course we stopped on almost every floor while heading down to the lobby (I was on the 18th floor). Tip for those heading out to work in the morning...give yourself 15 minutes extra to get to the lobby.
May 16, 2013
Rated 5 out of 5 by conferenceattendee46 Pleasant Experience
I stayed at this hotel for business. The service was fantastic. Everyone I spoke with (desk clerks, concierge, bell hops, and housekeeping) was courteous and helpful. Service was efficient as well. Overall a very nice stay.
November 25, 2013
Rated 5 out of 5 by NickSub This hotel is in a great location
My family and I stayed here to attend a Red Sox game. The rooms are large and very comfortable, and the hotel's location is excellent. Walked to Fenway Park and local eateries, and loved the skywalk access to other hotels and shopping.
August 17, 2012
Rated 5 out of 5 by DSJack Hotel is well managed
From the first entry into the hotel, it was obvious that the staff were well trained with a customer-first attitude. No experience during my four day stay changed my opinion. Great facility, great people and grand experience!
September 23, 2013
Rated 5 out of 5 by Lancet Good location, nice staffs!
I enjoyed my stay of 3 nights in Sheraton Boston. The location is very good. The process of check-in was so fast and supportive. Especially, Mr. Lee was the best man that I've ever met at front dest in any hotel. Thank you!
November 15, 2012
Rated 4 out of 5 by Vivs5700 Location, view,comfort
We stayed at the hotel once again for this year's Boston Marathon. We had stayed at the hotel twice previously during the past 5 years. We had a 22nd floor junior suite room overlooking the Charles River which was simply spectacular. The room was quiet and spacious and the bed very comfortable. This would have been a 5+ star review, but the holdback is the bathroom. The tiny bathroom was dimly lit (one old-school lighting bar above the sink)and in need of a spruce-up, however it was clean and functional. With a lighting upgrade, I would have gone to 5 stars given the comfort and space of the remainder of the junior suite.
April 23, 2014
Rated 5 out of 5 by iamgrdn This hotel is convenient to everything
I was in Boston for a conference, and the Sheraton Boston Hotel was conveniently located near the Hynes Convention Center and public transportation, which made getting around Boston easy and convenient.
November 25, 2013
Rated 5 out of 5 by Roadwarrior24 Night away
This was a perfect night away. The staff truly made me feel special for being a platinum member. I will be back there in December for sure, This is really a great hotel and I would suggest anyone to try it.
November 12, 2013
Rated 4 out of 5 by ScullyDog Expectations met
I received an email offering an upgrade to Club Floor shortly after making my reservation. I tried to submit the request for it online and received an "auto-response" email back stating the upgrade was unavailable. Thinking that the system was searching for 2 double beds to upgrade us, I emailed the hotel concierge directly and received no response. A few weeks later, I emailed the hotel sales office directly and still received no response. I was pleasantly surprised at check-in to find that my request for an upgrade to Club Floor was received and we were upgraded, however this was soon deflated when we arrived in the room and found it to be extremely small. There was only enough room between the bed and dresser for one of us to move around at any given time, there were only 2 empty drawers and the bathroom was little more than a closet. The tub allowed more room to move around than the actual bathroom space. You had to squeeze in beside the toilet in order to shut the door. The people in the Club Lounge were very accommodating and friendly. And the express elevator to the Club Floors was especially convenient. The beds didn't seem to be very comfortable. It felt like the mattress was old and worn down and the pillows, though very soft and large, didn't offer much support. We didn't eat at the hotel so I have no opinion for food & beverage, although the lounge off the lobby did look very inviting. Valet parking is quite over-priced. We opted to park across the street ourselves and saved $30.
June 30, 2014
Rated 4 out of 5 by deerisle Nice hotel in Back Bay area of Boston
The Sheraton Boston is a very nice hotel in a great part of Boston (the Back Bay area). Most of the quest room have been renovated, and the club lounge floors are spacious. The staff is very helpful, and many of the staff recognize me from previous trips. The club lounge on the 29th floor boasts an amazing view of the Charles River and Fenway Park. Lounge guests also have access to complimentary appetizers in the bar area in the evening. The hotel has a lot of suites, so there are often upgrades for Platinum members. The only drawback for business travelers is that the hotel often hosts large conventions (especially in the fall months), so the lobby and bar can be packed at night. However, the rooms are quiet.
The location is also nice because it's next to the Prudential Center and mail. The mall has tons of shops and restaurants. Newbury Street has dozens of excellent restaurants just two blocks away.
If you're interested in a Red Sox game, the ballpark is just a 15 minutes walk from the hotel.
Good business hotel, but also great for a conference or family trip to Boston.
October 29, 2011
Rated 5 out of 5 by dioxin14 Comfortable Stay
Selected hotel due to conference I was attending. It was my first stay at this location and I was not disappointed. The overall location as well as the hotel layout and staff interaction was very nice.
October 3, 2013
Rated 5 out of 5 by Donald1 Like Coming Home
I have been staying at the Boston Sheraton (first for business; now for personal) for over 30 years. I love it -- the staff, the rooms the view, the location, etc. I wouldn't stay anywhere else in Boston.
July 24, 2012
Rated 3 out of 5 by Reviewer99999 Overpriced for what you get
The double bed room I stayed in had fairly basic bathroom fixtures and a "very" small room and bathroom floorspace for the price. There is no way an extra cot would fit in the room and still allow walking space. The bed and pillows were quite comfortable though.
The hotel does a good job of signage encouraging reuse of towels to save water. But when I followed instructions and hung towels on rack, they got taken by maid service the first morning anyway. What's the point in asking customers to make the effort if the hotel doesn't bother to train the staff to leave the towels in place? I decided to hang the "do not disturb" sign on door the next day so my towels wouldn't be changed out again and waste water.
Front desk staff were mostly quite helpful and pleasant. A bell captain barked at me to keep my suitcase handle up for him when I was collapsing it at check in (it obviously annoyed him, although I was trying to be helpful).
Lounge staff was very nice and had quick service.
Overall, it's a decent hotel, but I would seek out another hotel in its price range next time based on the above.
October 30, 2012
Rated 2 out of 5 by Jaysha Not a smoke free hotel as advertised
After complaining several times nothing was done. My next door neighbor was smoking in his room and was coming into lobby and my room . No security came as I was told by front desk.
September 22, 2013
Rated 5 out of 5 by Zcip Great Rooms, Great Location
Pleasantly surprised, room was great, and spacious, view was lovely of the charles river, location was convenient. What more can I say, everything about our stay was lovely in beantown.
December 31, 2012
Rated 5 out of 5 by Jack312 great location
We had a great time and unfortunately we had to cut our stay short by a day. Room was fabulous and view of the Charles River spectacular. We would definitely return again.
October 27, 2013
Rated 5 out of 5 by Webelags Hurricane
Your hotel handled the hurricane in Boston very well. The employees where very helpful and made the guest feel comfortable during a very stressful situation. I was really impressed.
November 1, 2012
Rated 5 out of 5 by MarMac Always a pleasure!!!!
Sheraton Boston is amazing! Everyone makes us feel at home here from check-in to check out!! Chandra always greets us with a smile when we check in!! Thank you Sheraton Boston!!!!
May 31, 2012