Sheraton Raleigh Hotel

  • 421 South Salisbury Street
  • Raleigh,
  • North Carolina
  • 27601
  • United States
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Rated 3.8 out of 5 by 484 reviewers.
Rated 3 out of 5 by Room too cold to sleep! Room was set to 72 degrees and after trying to set thermostat to 80, for much desired heat, nothing happened... cold air still came out of vents. Finally determined that setting to "economy" turned off system. No room service menu. No heat. Sound of crying infant during night was tipping point. Would NOT recommend to travelers. August 4, 2014
Rated 5 out of 5 by We were exceptionally pleased with every aspect. All members of the staff were professional , accommodating and friendly. thank you! See above - all associates we professional, efficiency, friendly, and helpful. Also your security staff is alert and helpful. The hotel is very safe. September 4, 2014
Rated 2 out of 5 by Average Hotel is a good location if you want to be downtown but is average at best, below average for the cost. Within walking distance to bars and restaurants is the only reason to stay here. Our room had not been fully serviced - coffee maker had not been cleaned from previous guest. Carpet was worn and stained. A/C had poor control. August 4, 2014
Rated 5 out of 5 by Wonderful stay I stayed here on New Year's Eve and found the staff to be so friendly and accommodating! The next morning we ate brunch and Vinny's Osteria, which is the restaurant attached the hotel. The Eggs Benedict and Bloody Marys were certainly quite satisfying and delicious. And the Margerita and Rocco pizzas had this New Yorker defying her vow to never eat pizza outside the NYC metro area! Wonderful hotel with awesome staff. January 6, 2014
Rated 5 out of 5 by Wonderful staff, great food and and comfortable stay I stayed here on New Year's Eve and found the staff to be so friendly and accommodating! The next morning we ate brunch and Vinny's Osteria, which is the restaurant attached the hotel. The Eggs Benedict and Bloody Marys were certainly quite satisfying and delicious. And the Margerita and Rocco pizzas had this New Yorker defying her vow to never eat pizza outside the NYC metro area! Wonderful hotel with awesome staff. January 2, 2014
Rated 2 out of 5 by Too expensive for what you got For the amount of money you pay for the room, I would expect furniture to not be in bad condition (desk seat) and wifi should be free. If they are not capable of having their own parking, it should be complimentary in a local lot. August 24, 2014
Rated 5 out of 5 by Awesome stay!!! Everything from check in to check out was awesome. The housecleaning staff was great and didn't intrude in our room when sign was on the door. Sign in elevator gave quite time hours. This was wonderful. I hate staying somewhere where the guest slam doors and talk late at night or early morning. The bartenders were great and made really good recommendation on drinks to try. Love it!!! Can't wait to come back again. August 28, 2012
Rated 2 out of 5 by disapointed I could not get room service? The wait for drinks or food was very long? The attitude in bar employees was like they were doing me a favor?? Hair was in my bathroom tub and floor and commode ? Humidity in my room extremely low!! Girls out front of cafe very nice. Bell man at front door very nice but he was not working when I checked in on sunday afternoon?? I stayed from sunday til.thursday! First night I put breakfast roomservice on my door at 10pm and at 7 next morning it was still.there. Then I took down stairs to front desk where they comp a buffet breakfast of less quality than I expected. Then I never got a roomservice menu card for the rest of my stay? When you had people in room next door we could hear each other sneeze!! Sound from room to room was like living room to kitchen in my house. I will not be back if choice is mine? You have plenty of room for improvement!! January 26, 2013
Rated 2 out of 5 by Average amenities with some staff issues The room was fine, but there were a few issues with the staff. There were no one from the hotel staff outside in the entry circle to direct guests where to park, despite the numerous signs that cars could be left unattended in the entry circle. Ultimately, I called the hotel, who told me to leave my car, go inside and they would tell me where to park at the front desk. When I ordered room service, they brought the food, but it was under the wrong name- another guest, I assume. Also, the morning I was to check out, a member of the housekeeping staff unlocked my door and entered my room, when it was not even 9AM (check out was not until 12pm). If someone was looking for a Starwood property because they wanted to use points for a stay in Raleigh, I would tell them the hotel is fine, but not great. If someone was simply looking for a hotel in Raleigh, I would not suggest this one. April 29, 2013
Rated 5 out of 5 by Relaxing get-away Great Sheraton facility in a great location. Walking distance to lots of good eats and sights. Nicely appointed public spaces and rooms. Bathrooms are a little on the small side, but I assume this is due to the age of the hotel. Nothing bad to say about Sheraton Raleigh -- we love it and try to get away for a long weekend at least once a year. The restaurant was not open, but it was Memorial Day weekend. May 31, 2012
Rated 4 out of 5 by Pretty standard conference hotel This hotel is a typical large conference hotel. The facilities are generally nice. Unlike most other Starwood hotels, network access is free -- but like other Starwood hotels, it's not great. The low-flow shower heads have such low flow that it's tough to take a shower. Location is nice, with several interesting dining options in the plaza immediately behind the hotel and nice areas for an evening walk. October 23, 2012
Rated 3 out of 5 by Concerns The room did not meet my expectations. The curtains and carpet were stained and the duvet was dirty at the bottom. I did mention to the desk clerk and a housekeeper. It was brushed off by the housekeeper as minor and "kids" dirtied the curtains from a previous stay. It wasn't taken care of. I didn't take the time and energy to deal with it . July 15, 2014
Rated 3 out of 5 by Room is not ready at 9pm? When I arrived, with my colleagues, at 9pm, I was told at the front desk that my room "was not ready" and they were still cleaning. I made my reservation 6 months prior to arriving - they knew I was coming. The "fix" was to get an executive room - a King size bed in one room and pull out sofa in another. Well one colleague slept like a champ, and the other had to sleep on rails. Not a good solution! March 11, 2013
Rated 4 out of 5 by A slowly growing pleasant surprise First impression of the room wasn't great - carpet, sheets, bathroom fixtures, entry lighting. Then I USED the room. Everything working, HVAC kept the room comfortable without blowing cold air on me all night, bed made my back feel better than when I arrived, enough trashcans (rare), clearest peephole I've ever seen, great magnifying mirror, great closet - size and lighting. Very pleasant surprise. October 20, 2012
Rated 4 out of 5 by First Impression The negatives: The parking space in front of the hotel entrance to check in an unload was extremely tight for vehicles; I got stuck in the elevator on the thirteenth floor; and no cable TV in the room, only Digital and Analog. Positives: Hotel is located downtown and in walking distance of the main sites. The King size bed slept extremely well. The hotel was clean. The price of room was reasonable. October 24, 2012
Rated 3 out of 5 by Hotel a little long in the tooth I have stayed at many sheratons and I found the room had a funky odor, tiles and grout in the bathroom were grandly, hair in the bathroom and not clean to my standards. Hotel needs a revamp. Was also noisy and at 2 am there was a couple of men arguing and pushing each other in the hallway. I called the front desk and they sent security immediatly which I appreciate but it was not an ideal situation. February 3, 2013
Rated 5 out of 5 by Wonderful hotel for the frequent Raleigh traveler I travel for work each week and it is located perfectly for those who work in Downtown Raleigh. The room are clean and the staff bends over backwards to accomodate the frequent travelers. Platinum members also get access to the lounge (free breakfast and appetizers/dinner) and almost every week receive a welcome packet (can be chocolates, fruits, cheeses, etc.). It has been a great hotel to stay at December 7, 2013
Rated 4 out of 5 by Nice property in downtown Raleigh We stayed at the Sheraton for the Rock-and-Roll Marathon. The hotel was probably sold-out but never felt crowded. King Bed Room was a good size and clean. Only wish it had a mini-fridge. Heated pool was also decent size and clean. Didn't have much time to use the Club Room, but it looked well-stocked and attended to. If I had business or family in that area, I'd definitely stay there again. April 15, 2014
Rated 4 out of 5 by Pleasant stay The beds, carpeting, furniture, security, gym, and TV were very nice. The remote for the TV didn't work well. The hotel didn't have a complimentary breakfast. It also didn't have free wireless internet in each room. Those are the features that should be addressed in any upcoming renovations. It had a great location, and the parking was nice and secure. Again, I also appreciated the nice beds. October 22, 2012
Rated 4 out of 5 by This hotel staff used to be better in meeting the needs of Preferred guests. That was not the case on my most recent visit. While I've been very pleased with the hotel staff meeting my past Preferred Plus member needs, this time they fell far short with no immediate room availability, and, when I found a just cleaned room, specifically requested it while waiting, the desk staffer - without saying a word - actually assigned me a completely diferent room with an undesireable view and on a completely different floor. October 25, 2012
Rated 4 out of 5 by Putting forth good effort - needs remodel Positives - staff was super freindly and responsive. Bedding and linens are comfortable. Breakfast in the 17th floor club room was good. Negatives - plumbling was not working properly first night but was fixed promptly. Each night I tried to go to the 17th Club floor there was no one there serving wine. Also it would be nice to have ice available when the drinks are not cold. May 24, 2014
Rated 5 out of 5 by This hotel was extremely clean The housekeeping staff was great. Everything was cleaned to perfection. I couldn't have asked for a cleaner room. An employee by the name of Clint in the bar was awesome. He was very attentive to our needs when the hostess just left us. The hostess was very rude and left dirty glasses on our table. Clint came removed the glasses and handled us until the waiter came. He too was excellent. March 31, 2014
Rated 4 out of 5 by Location, location, location Excellent location and public areas. Service was great. Every staff member we met was warm and receptive. Rooms were a little tired. Stuffed chair was dirty, tile needs regouting in bathroom, water from sink was either very hot or warm, no cold. August 12, 2014
Rated 3 out of 5 by Rooms Need attention This was my second visit to this Sheraton, which looks so nice on the outside until you get into a room. On both occasions, the windows were taped up and defective--and I had to change rooms. This recent time, my new room had 50% of the window fogged, because there was a gas leak in-between the panes of glass. The bed and linen are excellent and the bathroom was well outfitted. Front desk=A October 30, 2012
Rated 4 out of 5 by First time stay The Downtown Raleigh location is great. It is under construction so that was a little much to deal with at check in but overall not a big deal. It's very nice, clean, has a friendly staff and an upscale restaurant to get room service from! The beds were very comfy as well. August 5, 2014
Rated 5 out of 5 by Highly Recommend The Sheraton in downtown Raleigh lives the vision of extraordinary customer service. The staff are at the ready to cooperatively assist with every need, both in corporate meetings and individual service. The setting offers much to see, the building is beautiful and upgraded with everything one needs away from home - and the staff clear commitment to truly serve the customer is exceptional. December 6, 2013
Rated 3 out of 5 by Get To Know Your Market This was my first visit to Sheraton Raleigh and I was very disappointed when I checked in at 8:30p on a week night the desk clerk said "I'm not from here so I can't help you" when asked a simple question about where to find a mall locally. In addition my colleagues who aren't SPG were placed on the club level, I wasn't offered this option or told about it. So much for "gold" at Sheraton. November 11, 2012
Rated 2 out of 5 by Fire Alarms! The hotel was just fine and the staff were friendly and helpful. One problem: fire alarms. Begin awoken in the middle of night and standing around the lobby was horrible. I could not figure out why the staff did not seem to care about this major inconvenience. I had work the next day and unless this was a regular occurrence I would have been far more concerned then they seemed to be. June 11, 2013
Rated 3 out of 5 by average hotel for above average price have stayed at this hotel a couple times in the past with slightly above average impression. downtown location is reason for high price not due to amenities. No offers or recognition of spg gold rewards level. staff was ok. room was average. small beds, air conditioner worked poorly and shower had mold in the grout between tiles. Didnt feel like I received value for the price I paid. April 22, 2013
Rated 3 out of 5 by Not as great as before I've stayed here before but this time, quality was lacking. The room was noisy, bed was uncomfortable, comforter had visible stains on it (Coffee???) We did not like checking in/out on 2nd floor, after driving in on the first floor. August 12, 2014
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