Rated 3 out of 5 by Unhappyplatinumember Nice hotel with rude staff
We stayed at the hotel for one night. The hotel is nice and clean. But our experiences with staff at the SPG Platinum/Gold desk and the Club Lounge reception is unpleasant. They did finally delivered what we asked but with uncourteous, unfriendly attitude. They make no effort to make a platinum member feel special in anyway.
July 24, 2014
Rated 5 out of 5 by Ainslie1993 Best Staff in the Business
Staff can not do enough to help you enjoy your stay, They are problem solvers and work with you to make your stay stress free.
August 30, 2014
Rated 2 out of 5 by Justine545 Incidentals
Everything was a money grab, extra for almost everything, rooms have no fridges and or microwaves, I had to fight to be heard on alot of points. Not very accomodating.
I have learnt my lesson to never pre-pay for a room regardless of how much you save because then your obligated to it regardless of whether your happy with it or not. I also learnt to ask lots of qualifying questions prior to booking!
March 21, 2013
Rated 4 out of 5 by ji28 **great**
I arrived tired from a very long day of travelling and was meet by a friendly and very helpful front desk staff. The room was a little on the small size but it was very clean and well appointed, and a great view.
All my questions were answered with a smile and helpful hints. Plus the valet man was charming, even help program my gps.
All in all a very nice stay!!
June 23, 2014
Rated 4 out of 5 by JPTK Clean and Comfortable
I highly enjoyed my stay at the Sheraton in Montreal. I was there on business. The room was clean, comfortable, and spacious. I used the fitness center and it was amazing, one of the better ones I have used over the past year. I ate at the bar downstairs and service was slow as I was in a hurry for a meeting, but the overall hotel food was decent. I would definitely come back and stay there again.
February 25, 2013
Rated 4 out of 5 by Hadrian9637 Montreal - New Job - Sort Of
The Sheraton Centre in Montreal is, and always has been, my 'go-to' destination whenever I need to be in Montreal. Great location within walking distance of the shops on Ste Catherine, the Central station, and the main highways in/out of town.
The rooms are fabulous with amazining views over the island, the mountain, and the river. The renos done to the rooms have made them even more comfortable.
December 10, 2013
Rated 4 out of 5 by Retired57 A Mostly Fine Experience
This hotel has a great location and very friendly, helpful staff. The property is well maintained and everything in our room worked well. Our sole complaint relates to the Club Lounge - very sparse offerings, really not worth visiting. Don't pay extra for this privilege. Otherwise a fine property.
July 30, 2014
Rated 1 out of 5 by Shawn74 Parkign Garage
My MAJOR problem is that when I went to check out the parking garage was in complete darkness. I backed my car into a pillar and but a major dent in my rear bumper. I realize that it is my fault but having no lights in the garage didn't help me at all. as far as i am concerned, this is unacceptable. I also realize that you won't pay for my bumper to get fixed but we need to figure something out.
November 12, 2013
Rated 1 out of 5 by frammis3000 Forget the Sheraton, stay somewhere else
We asked for two rooms with two twin beds each, got one queen bed in each, had to drop extra cash to get what we'd already negotiated. They wouldn't budge. In addition, this incredibly cheap-minded hotel charges a lot, then makes you pay extra if you want internet access. Really creepy. To top it off, the air conditioning failed in one of our rooms. Very bad feeling, and we spent a lot of money.
September 1, 2013
Rated 5 out of 5 by finafromottawaontario Good Value
Was there for a sporting event. Very good service, and a very nice room. Not cheap, but for downtown in a big city this was good value. Paid parking let us stay in the garage till 6:00 PM of the day we left. A little noise on a Friday night from other guests, but that was expected.
August 3, 2014
Rated 3 out of 5 by Lackofwireless27 Wireless too slow
I have been a SPG member for many years. I am generaly happy with the service and hotel stays. I am not happy with the consistent poor wireless connections in several of your hotels. Please invest in better wireless connection service as the business traveller is demanding it!!! Also, checking into Queen West is a terrible set up which drives lineups, and lack of view to assess your wait time.
January 14, 2014
Rated 1 out of 5 by Swap Le Centre Sheraton-Montreal- Below expectations
Very unsatisfactory overall because
1. I could not get a microwave nor a refrigerator on the first day
2. The front desk did not bother to give me a call next day and show their interest if there is a possibility to help me with the arrangements.
3. I also wanted to extend my stay for complete week because my office was very closely located. They still did not bother to update me.
May 10, 2014
Rated 5 out of 5 by JenFen This hotel has it all!
The staff at this hotel aimed to please and they did! The staff were very responsive to our requests and helpful (e.g. we required a map of Montreal and we're given one upon request). All staff we're friendly, which included front desk, concierge, restaurant staff and hotel management. Thanks for a great stay!
July 23, 2014
Rated 5 out of 5 by Blair61 Exceeded expectations
Our visit far exceeded our expectations thanks in part to the VIP/Club Services Manager's attention to our visit prior to arriving. The Concierge was very helpful in finding us excellent dining choices. We will definitely stay here again on our next visit. The room was very clean and comfortable.
July 28, 2014
Rated 3 out of 5 by TJ99 Room Service Unsatisfactory
I stayed at this hotel on business, and ordered room service for dinner (A salad with chicken, beverage). They forgot the chicken, and replaced it quickly but with cold chicken that tasted like it was cooked days ago. The bread was old and stale. Very poor quality, especially for Montreal.
July 30, 2014
Rated 5 out of 5 by Goa1313 Amazing
Very good customer service...from the valet to the concierge to the front desk...very friendly and helpful. Very Clean ...great food!! The kids absolutely loved the pool and the room!!!
August 18, 2014
Rated 4 out of 5 by Callingcard66 Watch out for using the phone
I tried calling in using my calling card/credit card for a meeting ..I ended up using my blackberry phone and I was still charged $6 for each attempt.
Unfortunately, the hotel had a power outage but it didn't affect my room but it affected my co-worker. Didn't really do much to accomodate...
July 24, 2014
Rated 3 out of 5 by JG14 Just felt like average
Our stay was just ok nothing special, woke up several times due noises in hall every time someone going back to room, bell noise from elevator kinda annoying, pool seemed to close early but opened after we called down, will probably stay again because it is close to where we enjoy to spend time while in Montreal and we do not like to drive about once we are settle...thnks
January 20, 2014
Rated 5 out of 5 by charlih Sheraton Centrale week 1
I enjoyed my stay at Sheraton and will be returning in 2 weeks!
August 26, 2014
Rated 5 out of 5 by tanni11 Great Hotel
Hello,we went to Montreal for a weekend trip and we loved everything about it. The Hotel was awesome, we loved the city and the food. But especially the concierge, her name was Pascal, she was so kind and found us 2 excellent restaurants, which we loved. We will def. be back in the future.
July 16, 2014
Rated 5 out of 5 by ShanMarie Thank you Sheraton!
This was my first time to Montreal and the staff at the hotel could not have been more helpful and friendly. When I come back to Montreal this is the hotel I will be staying at again.
August 12, 2014
Rated 5 out of 5 by Gail504 This Hotel has an awesome view of the city at night
The hotel had an awesome view of the city at night.,recommend higher floor close to shopping & all amenities. The pool ,hot tub , sauna &shower area clean and comfortable . Room service and restaurant, coffee shop all inside the hotel . major plus , Excellent shopping near by , easy access to cabs to tour the city . all adding to an awesome vacation.
May 9, 2014
Rated 1 out of 5 by Ramin17 No elevators, no front door,....
Elevators were not working for more than 24 hours. I can accept a couple of hours, but more than that implies lack of management's ability to deal with situations.
Front door was under service, reduced to one small door with tiny opening. There were always people in front of the tiny door smoking. Walking out of the hotel was like walking into a smoke curtain.
November 30, 2013
Rated 3 out of 5 by SINH Just ok
This hotel is just average, the cleanliness of the room upon check in was not adequate, hairs in bathroom, bath sink and floor....
Carpets not 100% clean.
The staff at the main bar and restaurant were not very friendly and its ridiculous that there are only 3 family tables to eat with kids...
July 7, 2014
Rated 5 out of 5 by Weskap Exceeded my expectations
Have not stayed in a Shedraton for a while and have been pleasantly surprised. The hotel was well located, had very friendly, helpful and professional staff. The room was well fitted out, had a very comfortable bed and bedding, clean B/R with nice ammenties. The bar and resturant had good service and good food. All in all a very good stay and a good value.
July 3, 2013
Rated 4 out of 5 by TorontoCruzer Excellent Staff makes a Great Hotel
The Hotel is centrally located in downtown but the best part is the excellent staff who went above and beyond to take care of us and our every wish. Special thanks to Alexandra Dragomir, VIP Club Services Manager as well as the concierge and the bar staff. You guys rock!
July 14, 2014
Rated 1 out of 5 by Dominic001 Guest room noise
I was woken up by guest noise at 1.30 a.m. from the room next door (multiple male partying guests in a single room) - and again at 2.30 p.m. by guest noise from the corridor (partying female guests).
August 4, 2014
Rated 4 out of 5 by sankey40 This hotel is a good choice in Montreal
After a terrible experience in the Sheraton Times Square NY, we really liked this hotel . Wonderful ambience, great dining room and excellent breakfast facilities, super bar, pleasant room. The only thing missing is fee wifi in the rooms. On Xmas Day the Sheraton Centre offers a free lunch to 600 handicapped, and their staff volunteer to help. Bravo.
December 26, 2013
Rated 5 out of 5 by Ira77 Central location, friendly staff, nice size rooms
This hotel is in a really great location, close to metro, walking distance to several restaurants, Old Montreal etc. Staff was very friendly, and there were plenty of them. Pool area nice and the guy there super friendly to our kid. Very nice bar area for getting together and the Link computers were well located and useful.Definitely would return.
September 9, 2013
Rated 5 out of 5 by Sherilyn Great services
Great services and great location!
August 22, 2014