Rated 3 out of 5 by WDP2 Catering needs improvement.
Not being able to have dinner in the hotel can be a problem when one first arrives in the city. The catering for our group having meetings at the hotel was not up to the standard that we would have expected.
The hotel was easy to get to driving in from the south, and was easy to exit the city from when leaving. The room was clean with Sheraton's usual high quality bed and bedding.
June 22, 2014
Rated 3 out of 5 by RegullarTraveller Service fell short of usual
I usually get good service, but on this occasion the service was unacceptably poor on several occasions from inaccurate information at the Front Desk, to Housekeeping and Room Service.
July 30, 2014
Rated 2 out of 5 by legrand Super Hotel! Newly renovated.
Elevator noise is so bad, i dont want to go back...sadly, because i love this hotel. And i do not base this on just one experience. Also, i had a connecting room and i could hear everything on the other side. Really. Could hear what they were saying, and when the person plugged in is cell phone, i knew he had a Iphone (the different bip an iphone makes when you plug it in). Other than that, the hotel is fabulous. Sadly it has these down sides...
February 23, 2013
Rated 4 out of 5 by Neal77 Birthday Weekend
Great location for seeing the downtown attractions including Old Montreal plus close to Metro for further out attractions.
Staff accommodated my request for a late checkout.
Hotel is near central Via Rail station which we used to come to Montreal!
Told staff at checkout that bathtub was not clearing water from our showers very quickly - our only fault with everything. Could use exhaust fan in bathroom is a suggestion.
May 15, 2014
Rated 5 out of 5 by tanni11 Great Hotel
Hello,we went to Montreal for a weekend trip and we loved everything about it. The Hotel was awesome, we loved the city and the food. But especially the concierge, her name was Pascal, she was so kind and found us 2 excellent restaurants, which we loved. We will def. be back in the future.
July 16, 2014
Rated 3 out of 5 by LK1127 Great location, average meeting hotel
For the quick traveler, this hotel is stocked with everything you need, clean rooms, friendly service and a convenient walk to most downtown Montreal facilities. Where the hotel falls flat is in their meeting facilities and service. The meeting rooms are long and skinny, rooms were not serviced between sessions thus dirty glasses were on tables from multiple meetings, and the food was average at best. The fitness center is state of the art.
February 11, 2013
Rated 5 out of 5 by Elcey73 This hotel has extremely friendly staff & excellent features
This was our first experience at the Sheraton and hopefully not our last. We found the facility extremely clean, very friendly staff and the accomodations were beyond our expectations.
July 28, 2014
Rated 4 out of 5 by ji28 **great**
I arrived tired from a very long day of travelling and was meet by a friendly and very helpful front desk staff. The room was a little on the small size but it was very clean and well appointed, and a great view.
All my questions were answered with a smile and helpful hints. Plus the valet man was charming, even help program my gps.
All in all a very nice stay!!
June 23, 2014
Rated 4 out of 5 by trev48 Cheesy Upgrade
Just after I had reserved my room in the hotel I received an email advising that for $30 I could upgrade to a Club room and have the use of the business club room which I have enjoyed on previous trips - On arrival there was a note in the room indicating that the club room was booked for a private function and was unavailable - if I had known that in advance I would not have paid for the upgrade. The front desk declined to refund me.
December 8, 2011
Rated 4 out of 5 by rig123 Good Hotel
The hotel was in a central location. It was close to shopping and the train stations. We loved the lobby bar as well. The concierge was helpful giving us directions and some tips.
One recommendation I have, try not to stay on a corner unit. We were in **06 and the wind whistling was so loud against those windows that we were woken up at 5am! Not the hotel's fault, just a tip.
Comfortable, clean rooms. Friendly, efficient staff.
February 17, 2014
Rated 4 out of 5 by TorontoCruzer Excellent Staff makes a Great Hotel
The Hotel is centrally located in downtown but the best part is the excellent staff who went above and beyond to take care of us and our every wish. Special thanks to Alexandra Dragomir, VIP Club Services Manager as well as the concierge and the bar staff. You guys rock!
July 14, 2014
Rated 4 out of 5 by Gabon For the most part, good hotel.
I found the room to not be totally clean. The TV remote, telephone and alarm clock were covered in dust! The bed however was very comfortable.
July 29, 2014
Rated 4 out of 5 by djn99 Turning a Negative into a Positive!
When I arrived in my room I noticed some small black specks on the bed cover. When I investigated more closely, I noticed hair on the bed cover as well. I returned to the front desk and advised Anna. She was very customer focused and went out of her way to apologize and offered me a room upgrade and 2 complimentary drinks at the bar. This was totally unexpected, but most appreciated. Thanks Anna and Sheraton team, great work!
January 30, 2014
Rated 3 out of 5 by Sydney14 Very thin walls
The walls of the hotel room are quite thin.
Sadly on my last night (7) I experienced some young men whose enthusiasm exceeded mine at 3.30am in the morning, thus depriving me of sleep on the 24th floor.
July 22, 2014
Rated 3 out of 5 by SINH Just ok
This hotel is just average, the cleanliness of the room upon check in was not adequate, hairs in bathroom, bath sink and floor....
Carpets not 100% clean.
The staff at the main bar and restaurant were not very friendly and its ridiculous that there are only 3 family tables to eat with kids...
July 7, 2014
Rated 3 out of 5 by Dookers4 This hotel has poor front desk service
Front desk attendant was not polite, barely said 2 words, did not explain anything and stated parking would be added to our bill for check out. When we tried exiting garage next morning, parking was not added to our bill and we had to scramble to get these funds we were told we were already charged for. Our king bed was not comfortable at all either. Stay at your hotel every year and we were very disappointed in this stay.
April 1, 2013
Rated 5 out of 5 by Gusgus44 this hotel has good staff
the hotel is a very clean and has all the resources that clients need. Also has great staff and welcoming.
July 28, 2014
Rated 3 out of 5 by galact Mehhh
This hotel was fine but not outstanding in anyway except location. The services delivered were poor. The valet was always late with the car and expensive. The room service was lacking. the room was dusty and the a/c ineffective in cooling the whole room.
July 12, 2014
Rated 3 out of 5 by Mamc1981 Average Stay
Average stay in a somewhat tired hotel.
August 1, 2014
Rated 4 out of 5 by Balti Location and Comfort
It was a very comfortable stay. The staff were welcoming and hospitable. Even a smile makes the guests feel good. At Sheraton it was more than a smile.
July 23, 2014
Rated 4 out of 5 by Pionnier excellent location in downtown Montreal
for business, near of everything
July 31, 2014
Rated 1 out of 5 by Swap Le Centre Sheraton-Montreal- Below expectations
Very unsatisfactory overall because
1. I could not get a microwave nor a refrigerator on the first day
2. The front desk did not bother to give me a call next day and show their interest if there is a possibility to help me with the arrangements.
3. I also wanted to extend my stay for complete week because my office was very closely located. They still did not bother to update me.
May 10, 2014
Rated 5 out of 5 by Karen1016 Great Place
This hotel is in a great location. Close to airport, shopping and sights. The staff was very helpful. Loved the staff in the club lounge. They were so very friendly and full of info. We were there for 3 days and they made an effort to talk to us about our time there and what we had done or were going to do. They were fantastic!!
Very family friendly and had no problem guarenteeing us an adjoinning room.
February 17, 2014
Rated 2 out of 5 by TC12 What happemed to the Sheraton?
The overall quality of the Sheraton in Montreal has dropped greatly. In the top floors you always got glasses not plastic things( that leaked) They used to provided good quality amities (shampoo, hand cream etc.) Now it's the same old. When I made a comment I received a parcel of "stuff" that would sink a battle ship, and two real glasses. I am a loyal user for many years this trip I was very disappointed.
May 13, 2013
Rated 4 out of 5 by DK50 Great Downtown Location
Hi , I alwasy enjoy my stay here , but it is a busy hotel on weekends and there are never enough Front Desk staff on hand it seems. Line ups can be very long at times and even the SPG line can be slow.
July 15, 2014
Rated 5 out of 5 by JSN01 September Business Meetings
Once again this property exceeded all my expectations. An advanced indication that I would be conducting business from the hotel, resulted in an upgrade to a perfect suite. All room service for the business meetings were on time and exactly as requested. This is the best property I stay at in all my business travels. My wife and I have also stayed here for personal reasons and the service is no different.
September 16, 2013
Rated 3 out of 5 by GGGG9999 Feedback on room
I travel often for work and always make an effort to stay at Sheraton. I am disappointed by the quality of the room, the bed was not comfortable and I am pretty sure it was not the new quality of beds I have tried at other Sheraton Hotels.
July 9, 2014
Rated 5 out of 5 by Suzy1 Great hotel. Great location.
This is a wonderful hotel. Staff is friendly and great facilities. My only disappointment is Internet is not included and at a steep price.
July 20, 2014
Rated 2 out of 5 by Justine545 Incidentals
Everything was a money grab, extra for almost everything, rooms have no fridges and or microwaves, I had to fight to be heard on alot of points. Not very accomodating.
I have learnt my lesson to never pre-pay for a room regardless of how much you save because then your obligated to it regardless of whether your happy with it or not. I also learnt to ask lots of qualifying questions prior to booking!
March 21, 2013
Rated 5 out of 5 by mannick72 As comfy as it gets
Your beds are sooo comfortable, it's like sleeping in the arms of Morpheus!
July 25, 2014