Rated 4 out of 5 by ji28 **great**
I arrived tired from a very long day of travelling and was meet by a friendly and very helpful front desk staff. The room was a little on the small size but it was very clean and well appointed, and a great view.
All my questions were answered with a smile and helpful hints. Plus the valet man was charming, even help program my gps.
All in all a very nice stay!!
June 23, 2014
Rated 5 out of 5 by Christine2014 Nice place to stay
Staff was friendly and helpful, room was clean and easy to access, loved the fast elevator, did not eat in the hotel as prices were a bit steep for food
July 6, 2014
Rated 1 out of 5 by henjim43 night"s sleep
After a long day of driving we chose Sheraton and upgraded to club floor based on our prior excellent experience .
We were awakened at 415am by screaming and shouting in the hallway outside our room. i phoned the front desk and within 15 minutes it was quiet. getting back to sleep was a problem.
When checking out there was no apology or regrets expressed and we were sent on our way.another issue was we casually ordered a glass of wine on the club floor and were charged $20 for a glass of Kim Crawford Savvy B. My error, should have checked wine list.
July 18, 2013
Rated 4 out of 5 by AMD1968 Room was clean and close to Nationals.
Room was clean and close walk to Nationals Irish Dance Competition.
July 8, 2014
Rated 5 out of 5 by HarryF Great stay
Stayed on Thursday July 2, 2014. Upgraded to Hospiality Suite. Great room but on a low floor so woken up by construction next door at 6.30am.
July 5, 2014
Rated 5 out of 5 by Burlont Travel with Grandchildren
With 3 grandchildren in tow, and only Grandpa to look after them, this was the perfect place to stay. Very friendly staff, always a smile and a hello, would engage in conversation if you initiated. Concierge (all of them) were particularly helpful in suggesting restaurants including making reservations, offering places to see, discounts available through the hotel, and great directions and travel suggestions. Pool was a saviour and the folks there were always helpful.
All in all, a great experience for all of us and wouldn't hesitate to return.
August 10, 2013
Rated 5 out of 5 by dtc36 Staff
Hotel had great staff. Everyone was very pleasant and helpful!
July 7, 2014
Rated 4 out of 5 by Rukata10 The hotel's rooms are very comfortable
The rooms are a refuge after a long tiring day whether on a business trip or after walking the streets of Montreal for tourism. Room service is incredibly fast and timely and the staff courteous!
July 2, 2014
Rated 5 out of 5 by HarryF Wonderful Stay
Stayed Friday night. Had a great room on 30th floor.
July 6, 2014
Rated 1 out of 5 by MrPol Poor customer service
My wife and I stayed at this hotel for 2 nights over last weekend. With the weather really bad and our 6 hour drive back to Toronto not looking so safe, we decided to stay another night. I called down to the Front Desk manager to confirm the booking. I was told that the rate for the night, but if I book it on line, then recheck in, I could get the rate for about $40 less. I argued for 10min that this was not good customer service and it just plain didnt make any sense. It fell on deaf ears.
My wife and I ended up checking out and staying at another hotel for the final night. Upon check out, the staff asked me how my stay was, so I told her.... response: oh, Im sorry to hear that. Hope you enjoy the rest of your day.
Will not be staying there again.
January 22, 2013
Rated 4 out of 5 by Llillykijij2 Checking in
Check in stated 3 pm, we did not get into our room till 4:30 pm, disappointed, but the rest of our staff was great. Exciting city to visit, shopping, eating and sightseeing
June 30, 2014
Rated 5 out of 5 by grandmakk this hotel was great
They were very friendly and saw to our every comfort
July 4, 2014
Rated 3 out of 5 by Tvan Staff was unfriendly
I like the location of this hotel and it has a terrific gym. Unfortunately the morning staff was quite unfriendly, both at the front desk and in the restaurant. When I asked the front desk for walking directions to my first meeting, the attendant provided me with a map but did not know the street names and eventually told me to go underground. When I suggested that I would likely get more lost underground, she said she couldn't help me.
May 28, 2014
Rated 5 out of 5 by fergie1 Overall stay
I was very pleased with the service - I had requested a fridge in my room as I am a diabetic and this was accommodated. Thanks
June 29, 2014
Rated 4 out of 5 by CNMapleSyrupYum Good hotel overall, but slooooow Internet access
Le Centre Sheraton was the "host" hotel for a recent conference I attended. Upon check-in, I requested the feather bedding be removed due to allergies. I arrived at my room moments later, only to find someone was already replacing the bedding on both beds! One area for improvement -- increase bandwidth for Internet connectivity, especially since access was "free" to conference attendees staying on property. It seemed almost everyone was checking their emails during the morning hours prior to the convention start time!
May 30, 2013
Rated 5 out of 5 by nanuk The hotel respect is client
i would love to thanx the staff of the hotel i got stock in the elevator with 3 other ppl and the staff did all what they could to make it right give me a free night in a excutive suite plus a bottle of champagne they did not have to but still did because they care about the client... i would recomend this hotel to all and will go there again in the future thx for the great stay and specialy for the suite me and my wife love it
May 20, 2014
Rated 4 out of 5 by Neal77 Birthday Weekend
Great location for seeing the downtown attractions including Old Montreal plus close to Metro for further out attractions.
Staff accommodated my request for a late checkout.
Hotel is near central Via Rail station which we used to come to Montreal!
Told staff at checkout that bathtub was not clearing water from our showers very quickly - our only fault with everything. Could use exhaust fan in bathroom is a suggestion.
May 15, 2014
Rated 5 out of 5 by FFcash1234 Montreal trip
I got to visit your hotel on your worst day. The hotel pool flooded and took out the elevators. I had to walk up 24 flights to my room, but hey I liked the exercise. I got to say your staff were excellent in resolving the problem and hundreds either walked or waiting a long time for the service elevators. Overall, the entire hotel met my needs. Across the street to my meetings. Down teh road from the Eaton centre, close to Old Montreal, and about 20 minutes from the airport pending on traffic.
December 2, 2013
Rated 4 out of 5 by MikePfromBoston Good hotel, great location
Parking was super expensive, even for guest.
June 23, 2014
Rated 3 out of 5 by Sam1234567890ABCDEFGH Review Response
Some things that the local knowledge of staff can be improved.
June 20, 2014
Rated 4 out of 5 by Angie2 training with Roche Diagnostics
The Sheridan is a lovely facillity. The food for breakfast was delicious and well displayed. Consierge was awesome and arranged tickets for the hockey game for us. Upon check out though I had to make business calls to Roche and wanted that included in my bill to Roche. The attendant at the desk had already applied this to my bill and credit card and told me he had no authorization for this transaction. No other efforts to resolve this situation were applied. How unfortunate!
April 12, 2013
Rated 4 out of 5 by Jim589 Hotel offers complete amenities!
Convenient to Downtown. Fast Elevator Service.
June 18, 2014
Rated 4 out of 5 by SafetyPat Nice hotel, but left a bitter finish...
Check-in process was quick & painless. The room is well decorated and proper. Bathroom was not too cramped; lighting is moderate... it could be brighter. Did not have a chance to use the pool/gym, but heard positive feedback from colleagues. At $15/day this Wifi fee is outrageous (free since I was there for a conference); speeds were good though. Getting charged $3/bag to store my luggage after check-out... outrageous! Overall, a nice hotel, but the extras can get to you...
April 15, 2013
Rated 1 out of 5 by Swap Le Centre Sheraton-Montreal- Below expectations
Very unsatisfactory overall because
1. I could not get a microwave nor a refrigerator on the first day
2. The front desk did not bother to give me a call next day and show their interest if there is a possibility to help me with the arrangements.
3. I also wanted to extend my stay for complete week because my office was very closely located. They still did not bother to update me.
May 10, 2014
Rated 5 out of 5 by DAVE12xx MTL Stay
I am a long time visitor at Sheraton Mtl. Great amenities and location !
June 16, 2014
Rated 5 out of 5 by diego27 This hotel has good skills
I ´d recommed this hotel for business travelers. Excellent location.
June 16, 2014
Rated 3 out of 5 by JanOnHisOwn At Sheraton Montreal for Conference
Large conference rooms. As a single traveler I had a room with 2 double beds (nuisance). After checkout I had to pay $6 for storing my bag for an hour and a half. Never came accross that. SHOULD BE A SERVICE.
June 6, 2014
Rated 2 out of 5 by Helene21 Raining inside the elevators
Unfortunately this was not the best stay due to the fact that when we checked in around 1745 it was actually raining in the elevators. As soon as the doors opened, rain was poring down the top of the door and actually kind of ruined the hair I had just fixed up...notwithstanding the rain on my leather jacket. I had to blow dry my hair when I got to my room so was a bit late for my business dinner. Then when we came back from dinner around 2130-2200 we had to line up for the service elevator for quite some time. In the morning I asked if complimentary coffee was served anywhere and was told I could go to the coffee bar to purchase some. I found out after by colleagues that I could have gone to the 37th floor...There was no apologies at any time for the inconvenience the water issues caused which kind of surprised me.
December 1, 2013
Rated 2 out of 5 by Neveragain Wrongroom
Booked for a king size room
Arrived at 1am and was very tired
When I arrived in my room it was small and had a queen size bed
Called the front desk and was eventually told they found me a king size bed
I said it was too late and I was too tired so I was offered to take $20 off my room
Even being tired I did not get a good nights rest.
I have always stayed at the Sheraton and I think I am over 14 stays now.
After this stay I don't plan on ever staying again
February 2, 2013
Rated 5 out of 5 by MarTom1020 Great staff, great location
this hotel never fails to live up to my expectations. Friendly, helpful, knowlegable staff. Excellent accomodations.
June 10, 2014