Rated 5 out of 5 by Jones317 Great Accommodations and Restaurant
We were traveling with a Tauck Tour group and it all began here. Rooms were spacious and the restaurant was fabulous! Employees were courteous and very helpful. Loved It!!
September 8, 2013
Rated 5 out of 5 by JNA1 Top marks
This hotel is highly recommended. The staff at reception are particularly welcoming and helpful.
Do dine in the One Square restaurant, the food has been excellent without exception. Try the haggis as a starter...
September 8, 2013
Rated 5 out of 5 by Billyboy71 Concierge
Found the concierge to be very condescending and not very helpful. We requested help with restaurants of our choice and he told us they were unavailable without calling to see. Suggested restaurants of his choice. When we contacted the restaurant of our choice directly we were able to book a table without difficulty.
This suggests colusion or kickbacks?
September 2, 2013
Rated 5 out of 5 by Lisa30313 Join the Club!
The welcome, service and facilities at the Sheraton Grand Hotel & Spa, Edinburgh -Club Rooms - are unrivalled.
This is my third and most definitely not my last stay in this hotel! It's like a relaxation and rejuventation exlir.
August 29, 2013
Rated 5 out of 5 by ECEJon Best hotel in Edinburgh
I stayed here again with my family and friends this time.
Room/view--Fantasticbest castle view in the whole Edinburgh from our suite
Facilities--Well equipped gym and always busy
Didn't use the spa as it was a very short stay(we should at least booked two nights). I knew from past experience, it is brilliant!
People--Ashleigh(she made our stay very special); front office team(Rob, Murray, Dean), great team!
They do their best with SPG recognition.
Dinner: We really enjoyed our seafood selection, good discounts for SPG members on top, Bonus!
Restaurant service in the morning was not good, no tea coffee was offered initially for all of us, and had to wait for 40 minutes for the food to arrive as the chef simply didn't get the order until I spoke to the supervisor 20 minutes later(we ordered from the A la carte menu)
August 21, 2013
Rated 4 out of 5 by Picacho great stay/location
we had a wonderful time and the sheraton grand was really well placed for festival venues. great spa. the executive lounge was very convenient but sometimes overcrowded and on a couple occasions understaffed. otherwise, terrific
August 20, 2013
Rated 4 out of 5 by NIMMER Hotel Internet Doesn't work
The SPG Hotels in the UK outsource their IT services to Quadriga, and half the time it simply doesn't work. Two of my laptops wouldn't connect to the wireless and the staff was unable to resolve it, nor could Quadriga service in London. Expect to waste hours if you need a reliable internet connection, so it means this is not a good hotel to use for business. Otherwise everything is good.
August 20, 2013
Rated 5 out of 5 by GC56 Tattoo Talk
An exciting and surprising vacation with daily reminders of how much your hotel staff were genuinely concerned for our comfort and welfare. Excellent Service!
August 17, 2013
Rated 4 out of 5 by Don444 Location and Staff
Great location and a very accommodating staff. Only downside is internet service Ridiculous in this day and age to have to pay for internet service more than a half hour every 24 hours.
August 14, 2013
Rated 5 out of 5 by Eilean First Class Edinburgh Hotel
Ideally situated in the heart of the city this hotel offers its guests everything they could possibly need. The overall "star quality" however is its staff, they are ALL polite proffesional and helpful we could not fault them. Well done to the management team and staff trainers what ever you are doing is working in this hotel
August 12, 2013
Rated 5 out of 5 by Charley13 Excellent location, very good staff
I am luck to have Mr. Statue and Mr. Dean to help me several things. They are very good what they do. Excellent service from them.
August 12, 2013
Rated 4 out of 5 by Dave75 Good Hotel
We stayed a week and had a great experience, exceeding our expectations. Highly recommend. Minor items: shower water pressure a bit low. I was disappointed that my SPG status didn't really count for much at this property (no free internet, no club floor...nothing except points I guess).
August 7, 2013
Rated 2 out of 5 bad experience
Room was cold or hot.
AC was not working on AUTO.
Room was not cleaned until we complained.
Bed is too soft.
August 6, 2013
Rated 1 out of 5 by Ctld never again
rude people, expensive rooms, not worth it at all. terrible experience. never staying here again. misleading information.
August 1, 2013
Rated 4 out of 5 by JanT Business Trip
The check in and bell hops are always polite and helpful. The spa and gym leave much to be desired. This is the only hotel I stay at during business that I do not work out because of the difficulty of using the gym and pool. I find the restuarant and spa staff very aloof and put out if asked for any information.
July 30, 2013
Rated 5 out of 5 by KirstyB I could not have asked for more
Right from the first moment I called up to clarify a few points about my trip, the Sheraton Grand Hotel and Spa staff could not be more helpful!
Amanda from guest services was wonderful and made my Nannas first trip to Scotland a truly memorable one! From a personalised note upon arrival to a castle view, my nanna said that she had never stayed in a hotel with friendlier staff or as lovely room standards.\
The little things that they did to make our stay special really did make it a wonderful family trip. My nanna felt really special and the whole family want to thank all of the staff at the Sheraton Grand Hotel and Spa for making the trip really memorable! We loved it so much theres a good chance you will be seeing us again soon.
From a gorgeous king size bed, to the mood lighting, to the castle view and the spa, the facilities and location made this hotel a great choice for a trip both business and pleasure. Could not recommend this hotel more!
July 29, 2013
Rated 5 out of 5 by gold edinburgh
wonderful hotel in a good location. easy to get around the city from here and good restaurants nearby.
July 29, 2013
Rated 5 out of 5 by NEF2014 Awesome Edinburgh Hotel
From the moment we walked into the hotel, the service, and atmosphere was wonderful. Great staff and accommodations were just what we were hoping for!
Thanks for making our first trip to Edinburgh so wonderful... It really got me in the mood to rent a Full Kilt Outfit and where it out on the town! I even got some compliments on how Scottish I looked....
July 29, 2013
Rated 5 out of 5 by SyG83 A Great experience
Edinburgh is such a great place! I did not think SPG will match the feel of this great city with such a holistic experience. The rooms were wonderful, comfortable, modern and every inch echoed the high standards that we attribute to SPG properties. The staff were very helpful.
Only small issue we faced was with the entertainment system which did not work. While the staff on call were very friendly and tried their level best to fix it, they promised to follow-up but did not hear back from them. Again, a small hiccup in the context of the overall experience and I will not read too much into it. Overall, really lovely experience and cannot wait to be back!
July 28, 2013
Rated 4 out of 5 by KingBundy1 High recommend
Excellent hotel for comfort and location.
July 26, 2013
Rated 5 out of 5 Royal Treatment with a great view of the Castle
We were exhausted when we arrived in the morning after traveling all night. Everyone at the Sheraton Grand was kind and professional.. Our room was ready at 9:30 am and we so appreciated that. We had the wonderful breakfast buffet every morning and the BEST filet in all of the UK and we traveled everywhere in the two weeks we were there. We are still dreaming of the signature ice cream dessert. Perfect location with a short walk to the Royal Mile. Thank-you for going beyond our expectations.
July 14, 2013
Rated 5 out of 5 by Lkl2013 Edinburgh
This is a lovely hotel in a great location. A perfect place to stay while exploring Edinburgh!
July 8, 2013
Rated 5 out of 5 by kylesmimi Great location; nice rooms and terrific staff
Spent 5 nights here in early June. Requested Your 24 with a 10 am check-in and the room was ready as promised. Immediately acknowledged our Platinum Status. No suite upgrades were available for the full 5 nights, which was nicely explained. Excellent breakfast buffet, although it was a bit of a struggle to get the coffee pot refilled. Great location. Wonderful staff. Only complaint was that the hair dryer was hardwired through the back of the desk drawer.....nearly impossible to use.
July 5, 2013
Rated 5 out of 5 by Jane74 Trip with daughter & granddaughter
This is a lovely hotel in the center of Edinburgh. The rooms are beautiful and restful. Lunch was very good and dinner was convienent near by. Daughter & granddaughter used the spa facilities and were very please and relaxed after.
July 3, 2013
Rated 3 out of 5 by Racy36 Long Weekend Stay
For a Sheraton Cat 5 Hotel I thought that the Hotel was lacking, quite poor public spaces, and very limited in size and scale. There are better hotels in Edinburgh.
July 2, 2013
Rated 5 out of 5 by wardy Fabulous Experience
Great staff, fabulous spa, best breakfast ever
July 1, 2013
Rated 5 out of 5 by Gordon2013 This hotel is very convenient
Very convenient central location. Easy parking . Smart comfortable room.
June 28, 2013
Rated 5 out of 5 by Lisie Lovely Hotel
Thank you, thank you to the lovely staff at the Sheraton Edinburgh. We were greeted warmly and issued an upgraded beautiful modern room, even though it was too early to be checking in. The hotel is beautiful with magnificent views of Edinburgh Castle. Our room also overlooked the castle through a large picture window. The room was tastefully decorated with elegant tartan wallpaper and had lovely finishing touches like English tea and shortbread. The lights have settings from "on"to "low"to "mood". We ate breakfast at the hotel and were impressed with the beautiful buffet and full English breakfast
June 28, 2013
Rated 5 out of 5 by bpred47 Wonderful facilities and location.
This was our first stay in Edinburgh. We are SPG members so this was the obvious choice and we were not disappointed. The location is superb but is matched by the quality of the facilities and the rooms.
June 25, 2013
Rated 5 out of 5 by Basil5502 Fabulous ;-)
This hotel never fails to deliver ! We have stayed there a few times now and the staff are so courteous; friendly; occasionally asking if they may help you (but not in an over bearing manner or frequency) and with a request - nothing is a challenge.
The accommodation from the minute you walk in the door is fresh, vibrant and luxurious and very very comfortable. A great hotel in every aspect !
June 23, 2013