Rated 3 out of 5 by Omofresh VERY NICE AND ATTENTIVE STAFF
Whatever stress you been through during the day, the moment you work in through the reception door, it gets wiped off instantly. That is how best I can summarise what I later referred to as the Ashley-Effect. I arrived in the morning from Santiago, Chile a very long trip, tired, exhausted and annoyed by the security at the airport for reasons, I would rather not discuss here. I was checked-in by Ashlely, with her infectious smiles that was the hallmark of my four-night stay.
The way I see it, the staff is the greatest asset of this hotel. I also find the airport shuttle very handy as a first timer, in Atlanta.
However, on the low side I think improvement is needed in the area of cleaning the rooms, as well as providing ash tray at the designated smoking area outside the lobby. Am not sure I like the black table napkins used in the restaurant, I think if it is white It will help in demonstrating cleanliness and blend with the right attitudes of the staff
April 18, 2014
Rated 1 out of 5 by GG0825 Worst Sheraton!!
This is one of the worst Sheraton I have stayed so far and I have stayed in quite a few. Internet does not work even though they charge $10/night), decor is old and looks it has not been changed since ages. Also, dining staff keeps on messing up with the food order.
April 16, 2014
Rated 4 out of 5 by History28 Convenient Airport Hotel
While there are many airport hotels serving Atlanta, the club floor service here is a strong motivation in choosing the Sheraton Gateway. Staff members are professional and attentive, and the facilities met my needs with an airport van running every 20 minutes.
April 15, 2014
Rated 1 out of 5 by Shah7 Bad cutomer service
So far the worst customer service i have ever experienced. I stay at the Westin ATL ariport pretty much every week. They are nice about getting me a nice room since i am there all week every week. When i ask if i can have any upgraded room or even a corner room since i will be here all week vs the service i got form teh front desk it was shocking!!
April 14, 2014
Rated 3 out of 5 by Araujo SPG hotel by the airport
Hotel provides free shuttle to and from airport. Room was small but for a short sleep during a 9 hour layover in Atlanta.
April 11, 2014
Rated 5 out of 5 by Ctb1956 Unexpected overnight
We were on a delay flight and the Sheraton was able to book a room with our travel agent. When we arrived they were booked out. The front desk clerk was extremely kind and put us in one of the rooms on the concierge floor even though we may not have achieved that status. We do frequently stay at Sheratons during conventions however, but she did not know that. We appreciate being treated as valued guests especially when we were so tired from travel. We would highly recommend your hotel and will choose it again when we are in Atlanta.
April 10, 2014
Rated 4 out of 5 by Jeannie43 Hotel needs some update
Some updating is definitely needed with this property. I was part of a larger group during my recent stay - and with that, it was frustrating to continually wait for an elevator. It seems as though only 2 out of 4 elevators were operating at any one time - unacceptable. Also, the 'Guest Services' line in the room was never picked up by a staff member, making it very frustrating to try to request a 'wake-up call'. Had to actually call the hotel directly on my cell to get anyone to pick up and request the wake-up call - also unacceptable.
April 4, 2014
Rated 2 out of 5 by JLB123 AMMENITIES ARE INSUFFICIENT
I travel on a regular basis and there are hotels that provide free parking, a personal microwave in your room and a personal refrigerator in you room unlike Sheraton. By design, a customer of Sheraton Gateway must pay for every single item in the hotel. This will include a $4 bottle of water that is available in the room.
April 3, 2014
Rated 2 out of 5 by May20 Not satisfied at ALL
My daughter had surgery in ATL and we stayed at the Sheraton for 5 nights. The headboard on the bed was ripped, housekeeping never came with towels or to clean (I caught them in the hall every day). On the Saturday evening of our stay (we checked out on Monday) a male employee started coming into our room, without knocking and insisted that we were supposed to be checking out (I had to call security about this one). Our air conditioner in the room didn't work and we were miserable all night, especially my daughter who was in a cast and in pain. I called the front desk and they said that maintenance didn't come in until 7:00 a.m., but they never came to look into the problem and I was so disgusted that I just didn't call the desk again. The lamp on the nightstand didn't even work properly. There was a short in it and it keep going on and off. To make matters worse one of your male staff members from the Concierge area started asking my daughter one time when we were downstairs if she had been clumsy and fell, she said no but he kept badgering her about being clumsy. I finally said that she had corrective surgery and that she didn't fall. He walked off and when he walked by again, he said "how would you feel if I kicked your leg", that was not a funny joke to my 9 year old, who was in pain and it certainly was NOT funny to me. I just looked at him and bit my lip, because I was livid. The only bright spots were that the security team was very friendly, efficient, and professional. We encountered an employee named "Tino" who was extremely helpful when we first arrived back from the hospital with my daughter. He rode the elevator up with us, made sure that we got her into the room safely, and even went back and brought a bucket of ice back to me for her ice packs. He was extremely patient and kind. Needless to say, our overall experience was not good.
April 2, 2014
Rated 5 out of 5 by artie2015 Quiet place for sleep
Hotel staff if very accommodating when it comes to the guest needs. The club lounge is a nice touch for Platinum guests. I love the 24 hour access to soft drinks, bottle water and fruit. The Hotel is not a winner when it comes to décor however if you need a quiet night/day rest in a comfortable room without hearing doors slamming or kids running up and down the hall this is the place for you.
April 2, 2014
Rated 4 out of 5 by ToniCTravelAmeniti1 Convenient & Afordable
This hotel is perfectly located by the airport. It offers a shuttle from the airport which is very convenient. It is all you will expect from an airport hotel. Decent spg recognition. Good for short visits or stop overs.
March 31, 2014
Rated 4 out of 5 by RLA89 very friendly staff
The staff was very friendly and the bed very comfortable
March 31, 2014
Rated 2 out of 5 by mwd1 Not quite up to par.
The breakfast buffet was way over priced for the quality of food served. I decided to eat my hot meals across the street based on that experience. The bar and grill ran out of several different brands of beer. One of two phones in the room did not work. Did not receive my wake up call that was confirmed the night before. The room was not made up one of the three days of my stay. The toilet ran all of time and was not repaired after a request was made at the front desk. I had to repair myself on the last night of my stay.
March 25, 2014
Rated 4 out of 5 by Maggie2 Very helpful
Accommodating to some special needs I had.
March 24, 2014
Rated 5 out of 5 by GYS3 Awesome Room
Very clean, comfortable and quiet.
March 24, 2014
Rated 3 out of 5 by James777777 A COLD SHOWER IN THE MORNING
A NICE HOTEL AND I WOULD STAY THERE AGAIN. JASON WAS VERY NICE AT THE FRONT DESK. WOKE UP IN THE MORNING TO A COLD SHOWER!!!!!!!! NOT THE BEST WAY TO START OUT A DAY
March 20, 2014
Rated 1 out of 5 by Durancitos17 Not impressed
The staff was very friendly but the room was horrid. The toilet wouldn't flush. I took a shower and stood ankle deep in water because the tub wouldn't drain. After fourteen hrs on the road all I wanted was sleep. I had to call the front desk to have someone turn off the alarm at 4am in the room next to me. I should have kept driving. This was not the experience I expected from Sheraton but I was desperate for the few hrs of rest I could get. Upon arrival I was told my reservation was cancelled. That should have been my omen to not check in. There will not be a second visit.
March 19, 2014
Rated 5 out of 5 by LJ30 GREAT CUSTOMER SERVICE
All customer service agents have been sensitive, sincere, kind and exuberant. Their all around excellence is GREATLY noticed and taken to heart from Jenece, La Sonya, Ashley, Dido and Bryant at the front desk; Marie in the club lounge and Judy in the restaurant. THANK YOU very much.
March 18, 2014
Rated 1 out of 5 by Pjgillis Unsatisfactory
This hotel needs top to bottom renovation and a new Resturant. Only positive was check in clerk and workout room. Will never return.
March 16, 2014
Rated 4 out of 5 by Dari Ckean and okay
The hotel was clean and very nice. The desk agent try to help me however, there was one that was very disrespectful and laugh in my face when I asked a question. I stay in March 12. The guy I was rude when he laugh in my face. I felted that he expected me to know. First of all, I never being to Atlanta and the Sheraton Getaway. The situation happened in the afternoon of that day. The rest of the employees were very friendly.
March 14, 2014
Rated 3 out of 5 by MS87 Customer Service
The customer service was good at the front desk. The shuttle bus drivers were good. The rest needs improvement. My room didn't get cleaned one day of four. The service in the restaurants was extremely slow. The menu was very limited.
March 13, 2014
Rated 3 out of 5 by 2Tall Well Worn
The "leather" on the office chair is peeling. The table light doesn't work. The bathroom tub needs recaulking. This place has seen better days. I expect better from a Sheraton.
I did like the selection of machines in the fitness room.
March 10, 2014
Rated 2 out of 5 by LongRider not what we expected
We stayed at this hotel as part of a large conference group. While the staff were all extremely pleasant and helpful (shuttle driver Charles made a fantastic dinner recommendation), our overall experience was not what we expected. For the price we paid a night, I did not expect to be charged for internet access, to not have a fridge in the room, or not have a continental breakfast offered. When we chose to use your "green" option for housekeeping, we did not expect that to mean NO housekeeping would happen - coffee and water used were not replaced, nor were trash cans emptied. And we didn't even get the $5 coupon promised 2 of the 3 nights. I felt the prices in both the restaurant and the coffee shop were high. There was not often enough food at the coffee shop available during breaks/lunch, so those at the back of the line were left hungry (and the restaurant was not an option as there was over an hour wait). The temperature in the conference rooms multiple days was low enough I needed a coat, despite management being notified.
March 10, 2014
Rated 1 out of 5 by GS99 Would NOT recommend this hotel
Hot water was cold and not working. We were told it would come on later in the afternoon but it did not. In the evening the hot water started to run but it was cold, brown and yellow looking. Called the front desk and they said they were working on it. All evening the water was a bad color and we could not take showers. In the morning at check out the man asked how was our stay, I reported the problem and he pretty much ignored everything I said... basicaly saying they had been working on it and have a nice day.
March 9, 2014
Rated 2 out of 5 by Patricia73 check in staff not informstive or friendly
I did not feel welcomed as a guest or SPG member on check in. I was not notified of an upgrade to the SPG lounge and had to pay for internet service.
The room was a small corner room and the ice machine was extremely loud. The engineer could not fix the problem and the room was noisy all night,
March 7, 2014
Rated 3 out of 5 by runnspin Why Not Stay here...
Room was not up to best standards.
No room safe.
March 3, 2014
Rated 4 out of 5 by Robbo Problem solved quickly
We travel a fair amount with a history of high satisfaction and minimal issues with SPG ... On this stay, at the end of a 12 hour drive, we were greeted warmly by the desk staff (Jasmine ??) and given the Platinum bennies ... Upon arrival in our room, however, we encountered a major disappointment, specifically from an unbelievable stench that permeated the entire suite ... The Front Desk Manager, Gladys Velez, acted most decisively to have us relocated, and fairly compensated, for the inconvenience ... Gladys cured what could have been an aggrivating situation in less than 5 minutes ... Many thanks and "hats off" to both ladies ...
March 3, 2014
Rated 4 out of 5 by JenM Needs Improvement
First I will say the staff was super friendly and helpful, but the cleanliness of the rooms was lacking, we had to switch rooms as soon as we got there due to dirty clothes being left behind. Plus, the in-house restaurant owner was not helpful, in fact a little rude.
March 3, 2014
Rated 4 out of 5 by barb101 Just ONE comment
INCREDIBLE service and staff - made my stay delightful - especially the woman who was responsible for my room. I would suggest you remove the furniture that is a bit beat up....it detracts from the quality to see old pealing chairs but otherwise I plan to always stay at this hotel
March 3, 2014
Rated 4 out of 5 by Joseph68 Great Restaurant & Bar
I was only there for a day so it would be unfair of me to comment on everything.
The Staff was amazing. I had the pleasure of dealing with the front desk, room service, shuttle driver, housekeeping, bar and restaurant staff. All were helpful, courteous and efficient!
My only complaint was that the bathroom was a little dated and worn. The bathtub had a chip in the porcelain that they had attempted to repair and the caulk sealing the stone countertop had begun to separate at the joints causing it to sag , just slightly.
However, while I cant give it a 5 star rating, I wish there was the option to award at least a 4.5 star rating. If I had been given a room without a chip in the tub I would have probably given them 5 stars.
March 3, 2014