Rated 4 out of 5 by Dng0123 Insulation of room walls
The Sheraton is a great place to stay in but the only issue I had was that the walls of the room i had where to thin . I heard my neighbor snore , every time my neighbor next to me or above used the restroom or shower I heard the pipes and water run , anyone in the hall way walk or shot there doors .
I am not sure how old the building is but insulation of walls and door choices are not great . I slept maybe 4 out of 8 hrs due to different noises and I am not a light sleeper.
February 22, 2013
Rated 2 out of 5 by Patricia73 check in staff not informstive or friendly
I did not feel welcomed as a guest or SPG member on check in. I was not notified of an upgrade to the SPG lounge and had to pay for internet service.
The room was a small corner room and the ice machine was extremely loud. The engineer could not fix the problem and the room was noisy all night,
March 7, 2014
Rated 3 out of 5 by MS87 Customer Service
The customer service was good at the front desk. The shuttle bus drivers were good. The rest needs improvement. My room didn't get cleaned one day of four. The service in the restaurants was extremely slow. The menu was very limited.
March 13, 2014
Rated 2 out of 5 by LongRider not what we expected
We stayed at this hotel as part of a large conference group. While the staff were all extremely pleasant and helpful (shuttle driver Charles made a fantastic dinner recommendation), our overall experience was not what we expected. For the price we paid a night, I did not expect to be charged for internet access, to not have a fridge in the room, or not have a continental breakfast offered. When we chose to use your "green" option for housekeeping, we did not expect that to mean NO housekeeping would happen - coffee and water used were not replaced, nor were trash cans emptied. And we didn't even get the $5 coupon promised 2 of the 3 nights. I felt the prices in both the restaurant and the coffee shop were high. There was not often enough food at the coffee shop available during breaks/lunch, so those at the back of the line were left hungry (and the restaurant was not an option as there was over an hour wait). The temperature in the conference rooms multiple days was low enough I needed a coat, despite management being notified.
March 10, 2014
Rated 4 out of 5 by SJfromNC Glad to see improvements from last stay
Overall the hotel was very nice. Nice to see a friendly face I remembered from my previous stay (Mr. D DIxon). I commented on the lack of recycling in 2011 and I was delighted to see that in place in rooms and the common areas. I want to suggest some type of cart that guests could check out (at their own risk) to roll their luggage and personal items in from parking lots. There was no staff available to assist with large hotel carts and I made three trips to my car to unload all my items.
The beds were very very comfortable and room temperature controls were adequate.
I stayed on a lower floor and would have liked clear access to a stairway, did not like always having to wait for an elevator to go one or two floors up or down. As the hotel was completely booked, the wait for elevator was longer that expected at times.
July 20, 2012
Rated 4 out of 5 by Maggie2 Very helpful
Accommodating to some special needs I had.
March 24, 2014
Rated 5 out of 5 by Enrique79 Great Place To Stay
I first would like to say thank you and a great job done to the staff at the gateway Atlanta hotel near the airport. The entire staff was always ready to help. This was my second time staying here. Both were three night stays for a company training which was held onsite. The front desk was friendly and were very quick processing check in's / out's. I was very impressed with the Club lounge attendant. He was very professional and always willing to help. Xavier made the difference, great job. Because of you I would recommend this hotel, especially for large company funtions. Also the club room was fantastic with great airport views. Very clean and the king size bed was heaven. Wifi strength was perfect. Every night was flawless. From the 12th floor club lounge (which is a hidden gem) to the hotel lobby, this hotel is great.
September 14, 2013
Rated 4 out of 5 by BADhai Sets the bar
I travel periodically over the year, and often stay at hotels comparable to the Sheraton. I stay at this particular Sheraton once every year. This hotel sets the bar for every other hotel at which I stay. The staff is super friendly, very efficient, and incredibly helpful. My room is always clean, and what few issues I've had have always been addressed promptly by being fixed or by moving me to a new room, no questions asked.
I wish more hotels were like this one.
April 2, 2013
Rated 5 out of 5 by GYS3 Awesome Room
Very clean, comfortable and quiet.
March 24, 2014
Rated 2 out of 5 by Doc99 Substandard service
Requested wake up call at 4:30. Staff said 4:00 when taking note. I said no, it's 4:30. Staff sounded flustered. After she asked time of my flight, I asked her to read back what wake up time she wrote down, and annoyed she asked why she needed to read back. I told her that was standard procedure in other industries to verify accuracy of information. She read back in a condescending way.
In summary, this hotel has amateurish, unfriendly and poorly trained personel.
December 16, 2012
Rated 1 out of 5 by Jon11111 Run down
Typically hotels near airports have more wear & tear, but this was ridiculous. Faucets didn't work, the air conditioning either doubled as a freezer or an oven, depending on the room. The walls were paper thin. When I asked if someone could fix the 2-3 inch section of window not covered by the curtain, I wa told they are all like that. Thank you Michael for seeing through that and giving us a different room. You sir, were the ONLY redeeming factor of this hotel.
August 19, 2013
Rated 3 out of 5 by 2Tall Well Worn
The "leather" on the office chair is peeling. The table light doesn't work. The bathroom tub needs recaulking. This place has seen better days. I expect better from a Sheraton.
I did like the selection of machines in the fitness room.
March 10, 2014
Rated 4 out of 5 by barb101 Just ONE comment
INCREDIBLE service and staff - made my stay delightful - especially the woman who was responsible for my room. I would suggest you remove the furniture that is a bit beat up....it detracts from the quality to see old pealing chairs but otherwise I plan to always stay at this hotel
March 3, 2014
Rated 2 out of 5 by May20 Not satisfied at ALL
My daughter had surgery in ATL and we stayed at the Sheraton for 5 nights. The headboard on the bed was ripped, housekeeping never came with towels or to clean (I caught them in the hall every day). On the Saturday evening of our stay (we checked out on Monday) a male employee started coming into our room, without knocking and insisted that we were supposed to be checking out (I had to call security about this one). Our air conditioner in the room didn't work and we were miserable all night, especially my daughter who was in a cast and in pain. I called the front desk and they said that maintenance didn't come in until 7:00 a.m., but they never came to look into the problem and I was so disgusted that I just didn't call the desk again. The lamp on the nightstand didn't even work properly. There was a short in it and it keep going on and off. To make matters worse one of your male staff members from the Concierge area started asking my daughter one time when we were downstairs if she had been clumsy and fell, she said no but he kept badgering her about being clumsy. I finally said that she had corrective surgery and that she didn't fall. He walked off and when he walked by again, he said "how would you feel if I kicked your leg", that was not a funny joke to my 9 year old, who was in pain and it certainly was NOT funny to me. I just looked at him and bit my lip, because I was livid. The only bright spots were that the security team was very friendly, efficient, and professional. We encountered an employee named "Tino" who was extremely helpful when we first arrived back from the hospital with my daughter. He rode the elevator up with us, made sure that we got her into the room safely, and even went back and brought a bucket of ice back to me for her ice packs. He was extremely patient and kind. Needless to say, our overall experience was not good.
April 2, 2014
Rated 4 out of 5 by JenM Needs Improvement
First I will say the staff was super friendly and helpful, but the cleanliness of the rooms was lacking, we had to switch rooms as soon as we got there due to dirty clothes being left behind. Plus, the in-house restaurant owner was not helpful, in fact a little rude.
March 3, 2014
Rated 1 out of 5 by BosBizTraveler Worst Starwood Experience Ever
I have stayed at this hotel before. It is convenient to the airport. This time I had a TV with intermittent signal and phantom phone calls at all hours of the morning. When I called the front desk to fix the problem after repeated calls between 5 AM and 6:30 AM - I was told "we're getting phantom calls, too. What do you want me to do about it." The walls are paper thin, the front desk painfully slow and unhelpful and the SPG lounge is a disgrace.
July 21, 2013
Rated 4 out of 5 by Antonio A good deal near Atlanta airport
We enjoyed a one-night stay travelling in and out of Hartsfield International Airport. The complimentary shuttle came on time (every 20 minutes). Across the street is a nice Ruby Tuesdays where we went of an enjoyable dinner. Overnight, airport noise was not a factor, and the property has great curtains for sleeping in! The SPG lounge opens early at 6:30 and had both hot and cold food options. Overall, a very good deal near the Atlanta Airport.
September 6, 2013
Rated 4 out of 5 bad service
When I called for a reservation I had requested a refrigerator in the room, I am diabetic and need it for meds. I was assured that it would be there. After checking in there was no fridge and I called 2 times to get one. After 3 hours I got one.
Cleaning staff - 2 of the days that I was there the staff left no bath towels. I had to call and get them. The one night I finally got them at 9:30 pm. I also was not given an coffee for the morning.
August 7, 2013
Rated 2 out of 5 by jakob Imporvement needed
I have stayed at the hotel a few times in the past and have seen the decreasing services year over year. The check in was awefull. No sense of urgentcy and poor communication. Felt like I was someone walking in from the street asking for a room. The hotel is very run down, there was a weird smell in my room (from smoking I think). There was no room service when I tried to order, no laundry service avail and had to go to an outside laundrymat.
September 9, 2012
Rated 2 out of 5 by Peaches4 dirty room staff loud and busy
Upon entering the hotel it was fairly slow and almost no guest were checking in. However, staff was too busy to help unload or even find a cart. So I waited for a cart and proceeded past staff just standing there talking with my cart. Got to my room, which was 540 unloaded my cart and turned air on. Turn the air as low as it goes, 60, and it stays hot. Sweat all night because the air will not cool the room. Room very dusty draw pics in dust.
November 6, 2012
Rated 5 out of 5 by artie2015 This hotel is GREAT
This hotel is great !! except if you are in need of tons of electric outlets then bring an extension cord. Rooms lack outlets for today's electronics. Most of the outlets are behind the furniture or you have to unplug lamps to make room for your device. Other than that if your looking for a nice clean room with a staff that addresses you by name even when dial zero then this is the place for you.. I always enjoy staying at Starwood Hotels.
August 9, 2013
Rated 4 out of 5 by Mike18 Reasonable hotel for a good price.
The hotel was nice and the room was comfortable. The front desk staff was short staffed during check-out in the morning and no SPG priority service was provided during check-in or check-out. I did not use the lounge in this hotel, but I have heard that lounge here is small and not well stocked. Several hotels in ATL offer Happy Hours in their lounges with free beer & wine. This hotel does not and that is not very competitive in this market.
March 22, 2013
Rated 1 out of 5 by bkahun1 Good Luck Trying to Get a Nights Sleep
Recently stayed at this hotel after being delayed at Atlanta Airport. Got to our room after 1am in the morning trying to catch a little sleep before having to get up at 530am to make our flight. As soon as we got settled large groups of college aged people were roaming the halls, slamming doors, knocking on doors, shouting, getting sick in the hallway and arguing. Had to call security 3 times and wait until 4am to get things calmed down.
August 1, 2012
Rated 5 out of 5 by chawn Ths hotel and staff are wonderful
The Front Desk Agents Lasonja and Angela were the most friendliness and helpful staff I ever met. I travel alot because I love to visit different cities. The elegance and structure of the building is awesome. And oh yes the rooms were so clean as well as the beds being comfortable. As soon as my head hit the pillow I was out...LOL. I really enjoyed my stay and will definitely come back. Finally a five star hotel with a three star price!
January 26, 2013
Rated 5 out of 5 by byron455 Delta Business Stay
The Sheraton ATL Airport is a wonderful location to stay and staying here is effortless. I have always loved the Starwood Hotels and the Sheraton is generally my choice world wide when I stay. This location is very efficient and very comfortable to say the least, but what I like most about Sheraton ATL Airport is the warm Southern smiles and willingness to help, Will stay here again and again when my travel plans permit while in ATL.
May 18, 2013
Rated 4 out of 5 by Sunupu Great location and staff
This was the second time that I stayed. It is very continent from airport. I got a room on 12th floor,which was really nice. I had a little time in the morning, but I was able to enjoy breakfast. On the other hnd, my husband woke up little later and there were not breakfast left, which was disappointing for him. Due to labor day weekend, there were more guests, I believe. Overall, I really like the atmosphere and had relaxing time.
September 4, 2012
Rated 3 out of 5 by hrh3 Hotel has some flaws
Should not have to pay for parking when you are a guest. Parking on arrival night was a rediculus mess. Main lot was closed and parking ramp was full ( although half of it was blocked off). Food service, especially room service,was under staffed. At one point I had to call desk twice to even place a room service order because they did not answer the phone. Food service staff for banquets was incredably rude, making comments and addressing guests like they were anything but guests. The staff for the cash bar was great and addressed several special requests. On another positive note the front desk staff was great and very helpful as was the rest of the staff. I did report a problem with a light the first day and it was never fixed by engineering. The facility was very dog friendly and if traveling with my dogs I would stay again in spite of all the issues.
November 5, 2012
Rated 5 out of 5 by PastorEd Great place
The facilities were great. The fitness center has all new equipment and lots of it. Meeting rooms are very well equipped as well. Starbucks Coffee was a big hit. Great staff that gives every indication they are there to serve you personally.
February 26, 2014
Rated 3 out of 5 by scott2106 Need to address the litle things
Staff was professional, courteous, and helpful. Hotel was attractive and clean. Rooms left something to be desired. Air vent hadn't been dusted in weeks, spider web with spider over bathroom sink, TV remote was outdated and cumbersome, had to scroll through several promts every time television was turned on, desk chair vinyl was badly torn, AC fan had annoying whine at low speed. Beds were nice, plenty of pillows, linens clean.
August 19, 2013
Rated 1 out of 5 by timr72 poor customer service
In the middle of the night another guest attempted to enter my room while I was sleeping because of some sort of mix up at the front desk that indicated I checked out when in fact I had only just checked in a few hours before. I was accused by the front desk staff via phone of overstaying my reservation. When I checked out in the morning, I explained how displeased I was. The front desk staff offered a less than sincere apology.
August 6, 2012