Rated 4 out of 5 by BADhai Sets the bar
I travel periodically over the year, and often stay at hotels comparable to the Sheraton. I stay at this particular Sheraton once every year. This hotel sets the bar for every other hotel at which I stay. The staff is super friendly, very efficient, and incredibly helpful. My room is always clean, and what few issues I've had have always been addressed promptly by being fixed or by moving me to a new room, no questions asked.
I wish more hotels were like this one.
April 2, 2013
Rated 2 out of 5 by Doc99 Substandard service
Requested wake up call at 4:30. Staff said 4:00 when taking note. I said no, it's 4:30. Staff sounded flustered. After she asked time of my flight, I asked her to read back what wake up time she wrote down, and annoyed she asked why she needed to read back. I told her that was standard procedure in other industries to verify accuracy of information. She read back in a condescending way.
In summary, this hotel has amateurish, unfriendly and poorly trained personel.
December 16, 2012
Rated 1 out of 5 by Jon11111 Run down
Typically hotels near airports have more wear & tear, but this was ridiculous. Faucets didn't work, the air conditioning either doubled as a freezer or an oven, depending on the room. The walls were paper thin. When I asked if someone could fix the 2-3 inch section of window not covered by the curtain, I wa told they are all like that. Thank you Michael for seeing through that and giving us a different room. You sir, were the ONLY redeeming factor of this hotel.
August 19, 2013
Rated 5 out of 5 by Mike828 Excellent Staff
Mr. Dixon was the star on my stay at the Sheraton Gateway. At check in, I noticed a problem in my room. I sent Mr. Dixon an email and the issue was corrected in minutes.
All of the staff were friendly and accommodating.
Definitely would stay at this property in the future.
February 16, 2014
Rated 3 out of 5 by runnspin Why Not Stay here...
Room was not up to best standards.
No room safe.
March 3, 2014
Rated 4 out of 5 by Antonio A good deal near Atlanta airport
We enjoyed a one-night stay travelling in and out of Hartsfield International Airport. The complimentary shuttle came on time (every 20 minutes). Across the street is a nice Ruby Tuesdays where we went of an enjoyable dinner. Overnight, airport noise was not a factor, and the property has great curtains for sleeping in! The SPG lounge opens early at 6:30 and had both hot and cold food options. Overall, a very good deal near the Atlanta Airport.
September 6, 2013
Rated 1 out of 5 by BosBizTraveler Worst Starwood Experience Ever
I have stayed at this hotel before. It is convenient to the airport. This time I had a TV with intermittent signal and phantom phone calls at all hours of the morning. When I called the front desk to fix the problem after repeated calls between 5 AM and 6:30 AM - I was told "we're getting phantom calls, too. What do you want me to do about it." The walls are paper thin, the front desk painfully slow and unhelpful and the SPG lounge is a disgrace.
July 21, 2013
Rated 4 out of 5 bad service
When I called for a reservation I had requested a refrigerator in the room, I am diabetic and need it for meds. I was assured that it would be there. After checking in there was no fridge and I called 2 times to get one. After 3 hours I got one.
Cleaning staff - 2 of the days that I was there the staff left no bath towels. I had to call and get them. The one night I finally got them at 9:30 pm. I also was not given an coffee for the morning.
August 7, 2013
Rated 2 out of 5 by jakob Imporvement needed
I have stayed at the hotel a few times in the past and have seen the decreasing services year over year. The check in was awefull. No sense of urgentcy and poor communication. Felt like I was someone walking in from the street asking for a room. The hotel is very run down, there was a weird smell in my room (from smoking I think). There was no room service when I tried to order, no laundry service avail and had to go to an outside laundrymat.
September 9, 2012
Rated 2 out of 5 by Peaches4 dirty room staff loud and busy
Upon entering the hotel it was fairly slow and almost no guest were checking in. However, staff was too busy to help unload or even find a cart. So I waited for a cart and proceeded past staff just standing there talking with my cart. Got to my room, which was 540 unloaded my cart and turned air on. Turn the air as low as it goes, 60, and it stays hot. Sweat all night because the air will not cool the room. Room very dusty draw pics in dust.
November 6, 2012
Rated 5 out of 5 by artie2015 This hotel is GREAT
This hotel is great !! except if you are in need of tons of electric outlets then bring an extension cord. Rooms lack outlets for today's electronics. Most of the outlets are behind the furniture or you have to unplug lamps to make room for your device. Other than that if your looking for a nice clean room with a staff that addresses you by name even when dial zero then this is the place for you.. I always enjoy staying at Starwood Hotels.
August 9, 2013
Rated 4 out of 5 by Mike18 Reasonable hotel for a good price.
The hotel was nice and the room was comfortable. The front desk staff was short staffed during check-out in the morning and no SPG priority service was provided during check-in or check-out. I did not use the lounge in this hotel, but I have heard that lounge here is small and not well stocked. Several hotels in ATL offer Happy Hours in their lounges with free beer & wine. This hotel does not and that is not very competitive in this market.
March 22, 2013
Rated 1 out of 5 by bkahun1 Good Luck Trying to Get a Nights Sleep
Recently stayed at this hotel after being delayed at Atlanta Airport. Got to our room after 1am in the morning trying to catch a little sleep before having to get up at 530am to make our flight. As soon as we got settled large groups of college aged people were roaming the halls, slamming doors, knocking on doors, shouting, getting sick in the hallway and arguing. Had to call security 3 times and wait until 4am to get things calmed down.
August 1, 2012
Rated 5 out of 5 by chawn Ths hotel and staff are wonderful
The Front Desk Agents Lasonja and Angela were the most friendliness and helpful staff I ever met. I travel alot because I love to visit different cities. The elegance and structure of the building is awesome. And oh yes the rooms were so clean as well as the beds being comfortable. As soon as my head hit the pillow I was out...LOL. I really enjoyed my stay and will definitely come back. Finally a five star hotel with a three star price!
January 26, 2013
Rated 5 out of 5 by byron455 Delta Business Stay
The Sheraton ATL Airport is a wonderful location to stay and staying here is effortless. I have always loved the Starwood Hotels and the Sheraton is generally my choice world wide when I stay. This location is very efficient and very comfortable to say the least, but what I like most about Sheraton ATL Airport is the warm Southern smiles and willingness to help, Will stay here again and again when my travel plans permit while in ATL.
May 18, 2013
Rated 4 out of 5 by Sunupu Great location and staff
This was the second time that I stayed. It is very continent from airport. I got a room on 12th floor,which was really nice. I had a little time in the morning, but I was able to enjoy breakfast. On the other hnd, my husband woke up little later and there were not breakfast left, which was disappointing for him. Due to labor day weekend, there were more guests, I believe. Overall, I really like the atmosphere and had relaxing time.
September 4, 2012
Rated 3 out of 5 by hrh3 Hotel has some flaws
Should not have to pay for parking when you are a guest. Parking on arrival night was a rediculus mess. Main lot was closed and parking ramp was full ( although half of it was blocked off). Food service, especially room service,was under staffed. At one point I had to call desk twice to even place a room service order because they did not answer the phone. Food service staff for banquets was incredably rude, making comments and addressing guests like they were anything but guests. The staff for the cash bar was great and addressed several special requests. On another positive note the front desk staff was great and very helpful as was the rest of the staff. I did report a problem with a light the first day and it was never fixed by engineering. The facility was very dog friendly and if traveling with my dogs I would stay again in spite of all the issues.
November 5, 2012
Rated 3 out of 5 by scott2106 Need to address the litle things
Staff was professional, courteous, and helpful. Hotel was attractive and clean. Rooms left something to be desired. Air vent hadn't been dusted in weeks, spider web with spider over bathroom sink, TV remote was outdated and cumbersome, had to scroll through several promts every time television was turned on, desk chair vinyl was badly torn, AC fan had annoying whine at low speed. Beds were nice, plenty of pillows, linens clean.
August 19, 2013
Rated 1 out of 5 by timr72 poor customer service
In the middle of the night another guest attempted to enter my room while I was sleeping because of some sort of mix up at the front desk that indicated I checked out when in fact I had only just checked in a few hours before. I was accused by the front desk staff via phone of overstaying my reservation. When I checked out in the morning, I explained how displeased I was. The front desk staff offered a less than sincere apology.
August 6, 2012
Rated 3 out of 5 by Fatted77 Nice hotel, needs more attention to details
This is a beautiful hotel! There were minor issues with our room that were inconvenient. We had no ironing board and our TV reception was very bad. We called for repairs but TV could not be fixed. They did offer to move us to a new room, but never found one until late in the evening, too late to move when your checking out the next morning. Not having a ironing board is extremely inconvenient and there was no help with issue!!!!
November 21, 2012
Rated 3 out of 5 by Davison Location Location LOCATION
Great views from up high, room was well furnished and ample amenities and toiletries. The fridge was dirty I cleaned the best I could. We are Platinm Plus members and were accommodated to stay on the 12th floor and utilize the Club Lounge. We have stayed many times here, and have noticed a decline in service and fare in this facility. We had breakfast and French toast sticks were dry and tasteless only melon in fruit bowl, no strawberries blueberries etc, Raisen, nuts or oatmeal.. Only one choice of bread & bagel (not fresh was packaged) no one staffing the lounge or cappuccino machine! Evening 'horduerves' was unsatisying a well, no cheese raw veggies fruit plate (that mornings melon?) and hot item was dry and more fried dough than tasty food.
We went to downstairs restaurant and offerings were room service menu should be more extensive with healthy options
March 7, 2013
Rated 2 out of 5 by MTrav Unsatisfactory
Bathroom not clean. Air conditioner did not work properly
February 23, 2014
Rated 5 out of 5 by DC625 Awesome Hotel Experience
From the front of the house to the back, the Sheraton Gateway Atlanta is simply wonderful. My hotel experience was a joy. The overall service was superb! The food and service in the 1900 Grill was just fantastic! Our conference was made especially great because of Ms. Maria and her great serving abilities! Ms. Maria deserves a raise! Tommy and the evening Concierge are exemplary employees. Sheraton, keep up the great work!
August 29, 2013
Rated 3 out of 5 by HOUSTON48 UNHAPPY TRAVELER
TEMPERATURE WAS TO HOT
UNABLE TO SLEEP FIRST NIGHT
EVEN THOU TURNED HEAT DOWN.
CALLED NEXT MORNING--EXPLAINED
PROBLEM AND STAFF RE-SET
THERMOSTAT AND CHANGED FILTER
STILL UNABLE TO SLEEP---HELPED SOME
February 11, 2014
Rated 4 out of 5 by Trav1 Beautiful Hotel, but the restaurant staff are terrible.
The room was great, but the hotel was booked by my employer and I was not aware of all the features available to me until the 2nd day. My wife went to the restaurant for breakfast and was left waiting for 4-5 minutes in full view of the server while he was behind the desk with the register. She thought it was a fluke and went for lunch the next day. She was seated right away by a manager and then she waited for the server. Was left there waiting for 10 minutes before the same manager noticed her and took her order. The server strolled around the restaurant slowly doing nothing while the manager was busily trying to take care of customers. My wife then had to flag him down to pay the check. He responded "I guess" and slowly meandered to the register where he was not friendly at all. Great room. Great custodial staff. Disappointing experience with all other staff.
April 23, 2013
Rated 4 out of 5 by Johnroy6555 Gold Recognition
My wife and I were there only one night, this time. I chose the beverage as my gift. The meeting went longer and I came in late that night I was unable to use it. When I went to the desk and said "I can't use it , it's too late" I was asked by the staff if they could!!!! I did not expect to change it for the 250 points but did not think that would be the staff response. Used The Gateway in the past and will in the future.
February 4, 2013
Rated 4 out of 5 by momma59 the front desk staff was excellent
We were traveling through Atlanta and picked this hotel because of the price. We had been driving for 7 hrs so when we arrived, we were very tired. The front desk staff (Bryant) was excellent. He was very friendly & was very attentive. The room was a little outdated, but overall very good. We ate dinner in the hotel & it was the worst turkey club ever. The toast was dry, Miracle Whip was used and the turkey was very wet.
March 15, 2013
Rated 5 out of 5 by Tonya5 Hotel had nice facilities
We were pleasantly surprised with the hotel, the staff was very helpful and friendly. The beds were very comfortable, and we received a rollaway for our son. We enjoyed the heated pool, and the airport transfers. We were about 15 min from major downtown attractions, but there is a restaurant in the hotel that was good, and one right across the street that you can walk to if needed. The coffee bar was nice in the lobby.
March 25, 2013
Rated 5 out of 5 by Joe1972 Fantastic Hotel
Very Happy staff and great service. I'll stay there for all coming trade shows.
February 19, 2014
Rated 2 out of 5 by Priscilla027 Highly disappointed in this Sheraton
Airport shuttle to the hotel was prompt and courteous. Check in was extremely long because hotel was not prepared for two conferences and a family reunion. Shared public restrooms were not attended to, even after request. The hotel neighborhood shuttle refused to do drop-offs designated in the information packet. They actually left us stranded at a location they transported us to. Management was flippant and rude.
July 18, 2012