Rated 5 out of 5 by JK03846 Dirty
Disappointed that the same dirty dishes were present in the atrium computer lab from time of our arrival until departure. More remarkable given that the restaurant was twenty feet away.
Pool area air quality is unhealthful. Exhaust fans are part of the design for a reason.
Message on door into atrium instructing contractors to keep out is insulting to all.
April 20, 2014
Rated 1 out of 5 by Headley This hotel had some problems.
To whom ever it may concern,
The hallways and stairways always had room service items in them for more than a day. The carpet in the stairways and elevator areas was very soiled and stained from who knows what.
My reservations had been messed up along with 4 other people. Finding out after we arrived we didn't have a room for day four of our five day stay. The hotel couldn't do anything for us, it was filled up.
I guess its my problem, when nobody picks up the phone to answer questions, to triple check reservations.
August 6, 2012
Rated 3 out of 5 by MLRVT could use some improvement
The end tables in the room really need to be replaced. There was only one robe in the closet. I paid a special rate to have free internet, but when my husband tried to log-in, he was prompted to pay. If this would have been worked out on the bill, I should have been told at check-in. Finally, the sign on the club room for continental breakfast says Saturday-Sunday 7-10:30, yet the food was put away shortly after 830. The staff person in the room offered to pull things out, but it was too much a hassle. We were told that breakfast is only till 10:30 on Sunday, but the sign clearly states otherwise, and we were not the only people to come in after 830 looking for breakfast. I definitely do not feel it was worth the extra Club floor rate I paid. Workout room great.
February 25, 2013
Rated 3 out of 5 by Wendy53 Hotel is convenient while visiting the hospital
I must say everyone was very nice but I was disappointed with the extra charges I was charged. First I had asked for a 3 night stay but was told the hotel was booked the thrid night so the rate I received for the first two night were reasonable. When I asked if there were any cancellations for the third night I was able to get a room but it cost me an additional $20 for the same exact room. I was also charged for water that I never used. I did have a cup of tea after returning from the hospital and used the tap water but on my statement it shows $1 for in room water. When signing in to use the internet it showed a $9,95 charge which I found odd considering most places do not charge for internet access. Now I have been home for 2 days and the charges on my account have been paid and my account is still holding a $35 charge. I am not sure what the $35 charge is for but it is still pending.
April 10, 2014
Rated 3 out of 5 by LilHerc May Conference
Generally a good facility...was in the middle of rennovations.
May 7, 2014
Rated 2 out of 5 by HKJonathan Staffing shortage
The biggest problem during our stay seemed to be staffing. Only one person was working at the front desk so that check-in took a very long time. Why only one person would be working the front desk on Black Friday with the huge influx of Canadian tourists was beyond me. Similarly, service at the restaurant that night was incredibly slow. Our drinks took more than 15 minutes from ordering to arrive while our meals took more than one hour and the restaurant wasn't even full. The food was barely warm when it finally arrived.
November 28, 2012
Rated 2 out of 5 by Suze1 May be better once renovations are completed
Air conditioning didn't work overnight. Hotel under renovations, I guess. Sent in a back door which was used by the construction people, so a little hazardous.
May 3, 2014
Rated 5 out of 5 by Sandor57 It was fantastic to stay in your hotel
I want to say a thank you to all of your staff. They are extremly helpful and very friendly. They had a special attantion to every guests. They always had some good words to us and always provided all the possible support.
April 29, 2014
Rated 4 out of 5 Hotel Review
We stayed in a King sized room. The bed was very comfortable, as were the pillows and the fluffy duvet. We thought that overall the hotel was absolutely lovely. A few comments about the pool and restaurant area: it was a beautiful space; however, it had an overwhelming smell of fish from the restaurant. Perhaps you can light some clean smelling candles in the morning to get rid of that smell? Unfortunately it ruins the tranquil atmosphere. My sons stayed across the hall in a room with 2 double beds. For some reason their room smelled very musty. Everything was clean, but the odor was over powering to me. If I had stayed in the room I would have needed to switch - but they are boys and didn't want to bother. You should probably investigate why this is the case in room 121.
July 29, 2013
Rated 2 out of 5 by bettim94 Sheraton needs to clean up!
The public spaces in this hotel are rather lovely. The problem is with the cleanliness of the guest rooms. Our room was rather unclean upon arrival.The dust was apparent and the room was only semi-clean. We went to look under the bed when we were checking out we found old food and debris under the bed. In addition, the room decor is shabby and dated.
I hope the Sheraton can work with its housekeeping staff to improve the management of the cleanliness standards. This can be a good hotel if they clean their act up.
July 5, 2012
Rated 3 out of 5 by Bio8888 No concierge
My poor rating is mainly based on the difficulty we had traveling from the hotel. On one night, we waited for quite some time for a shuttle to pick us up from the restaurant..after several calls, we ended up walking all the way back (about an hour).
But what was really bad was the last day, as we were rushing to make our flight. On the way, we called to make sure the shuttle would be there, specifically mentioning our flight time. We were assured but once we got there and the shuttle arrived, were told that it wouldn't be leaving until 30 minutes prior to our flight because someone had reserved it. This would have been good to know at the start and could have made us miss our flight. Overall, poor communication. If you do stay here for any reason, always call a cab yourself.
August 2, 2013
Rated 3 out of 5 by Anita12 Great conference facility
This is the 3rd stay here. The last two were great. I was disappointed in the bed this time around. Uncomfortable and there was a "wood box" under the bed. Not sure if that was so the mattress didn't fall off the frame or not.
Also, one leg of the ottoman was broken.
There was a strong scent that assaulted my senses. I could not determine if it was the cleaning solution or possibly from the swimming area. [Our room was next to that area.]
I do want to comment that the staff were extremely nice and friendly.
March 7, 2012
Rated 5 out of 5 by nedder47 My Trip
I enjoyed the room and food
May 5, 2014
Rated 2 out of 5 by ChrisGno1 PROBLEMS
We booked as gold member using points for one night and checked in and went out to dinner right away. Room temp was 76 degrees F and we reduced the setting to 69. Upon retunring late that night, room temp had not changed so reduced to 65 in hope that it would, it did not, very hot night!
Reported AC problem to desk on checkout and also that the free in room internet did not work to which they acknowledged that they were aware re internet (upgrading) no idea why check in clerk the afternoon before was unaware.
July 15, 2013
Rated 1 out of 5 by Sally45 Poorly managed and dirty hotel
Long wait to check-in.
No one answered phone at front desk in evening for wake-up call, and in morning no one answered at dining services or main desk 4 out of 5 attempts to call.
Laundry piles and trash bags along hallway when checked-in at 5pm and still there when returned from dinner at 8pm.
Breakfast did not come at time requested and when finally got kitchen we were told they did not have enough staff and it would take another 20-30 minutes to arrive-we had to cancel breakfast due to time.
February 21, 2013
Rated 2 out of 5 by WA98239 Not Up to Sheraton Standards
This property needs an overhaul, with respect to both the physical condition and management.
Overall, a very disappointing stay.
-Poor housekeepiong: mold in shower, air vents covered with lint and hair.
-AC rattles, very noisy. No hot water at peak times.
-Key card lock constantly malfucntioning
-Consumables (toilet paper, soap, shampoo, coffee) not restocked. Requests to housekeeping not honored.
-Restaurant management disfunctional - tables not cleared, long line of customers waiting, no staff in sight!
May 22, 2013
Rated 2 out of 5 by sandschris Horrible Stay
My Small Engineering Company stays in Hotels all over the northeast. I like my people comfortable and in a place where they may meet with clients. I had thought the Sheraton would be such a place. First expected that a king room wouldn't be a closet in the basement. Second upon check in one of my personnel was asked for a credit card. We had reserved on our corporate card, she had assumed this was for identification. THEY CHARGED HER PERSONAL CARD! When I arrive a bit later the charged my card as well. What a mickey mouse outfit. Morning, I am pretty much use to having at least a coffee bar. Nope, sorry you have to go to the restaurant. WiFi, well we charge for it. What a silly place to stay. We just booked a decent sized job in Burlington. We will take our business elsewhere.
March 7, 2013
Rated 4 out of 5 by Palmer61 Nice rooms, public areas, gym, and conf. center
I was here for a conference and everything went well. The rooms seemed newly renovated and the bathrooms were very large with lots of counter space. Beds very comfortable. The conference center is convenient to reach from within the hotel but has a separate entrance for other attendees so you are not aware that you are in a conf. center/hotel. Plenty of parking. Free shuttle was fast and reliable for trips into town.
March 28, 2014
Rated 3 out of 5 by Janie603 Needs Improvement
Hallways were full of dirty linens at 5:00 p.m. Dirty q-tip on hallway floor never cleaned up until next day. Small sleeping room - needed one more foot of space between bed & tv and in bathroom. Hotel definitely was trying, but, needed some spiffing up and cleanings. Also, please provide complimentary coffee, breakfast or wi-fi.
April 14, 2014
Rated 1 out of 5 by Debb529 good location
Rod checked us in he made us feel very welcome. We had a problem with the ac Maria delt with the problem for us. When we got back to our room it was cool, but saw no note saying anyone had fixed it. Then the second night was hotter than the first night. The person that checked us out did not have a name tag so we don't know her name. She did not make us feel at all in control. She said we would get 2500 star points and didn't offer any other solution. For two nights of discomfort we find this to be very unsatisfactory. This is the worst experience we have ever had at a Sheraton.
If you turn the fitness equipment around so people have their backs to the wall it may be more enjoyable. I don't personally like looking at a wall with my back towards the door unless looking out a window.
September 2, 2012
Rated 2 out of 5 by ZZ65 Big disappoitment, not a Sheraton compared to other Sheratons
Room above us was being renovated, they did not tell us so forget about napping in the afternoon, could not drink in the glasses they were so dirty (by that I mean traces of fingers, drips all over of dishwasher soap like they were not rinsed), 30$ for breakfast for two and it was a very limited buffet!, only good point: the personnel, so old hotel but Under rénovations, wait until after.
April 1, 2014
Rated 1 out of 5 by Helen4 Barking Dog
First the good news. The dining room is lovely and the food good. However we did have a bad experience. We had a barking dog next door to us. It barked for 4 !! hours in the evening and night. The security tried to take the dog but were afraid of being bitten so left it and it continued to bark. We phoned 4 times but nothing else was done. We did get extra Starwood points but did not have an enjoyable stay at all. Perhaps pets should all be on the same floor and not with guests who do not have pets.
November 28, 2012
Rated 3 out of 5 by Michael1974 Ok for the price
Over all the stay was OK. We were there for just one night and left early in the morning. The room was clean and comfortable. The room did have water from the severe storms that rolled in and the carpet was wet. We were informed of this prior to check in and we were told that the room had been sanitized professionally.
It is an odd building for a Sheraton. Look more like a mass built apartment complex than a Sheraton Hotel. There were 2 people working the desk when we arrived. The one who checked us in was cordial and welcoming, the other was a bit impolite and spoke to me as if he was speaking to teenager (slang, tone, mannerisms), which I am not.
I would recommend this hotel, but the experience will be more aligned with a higher end motel than a Sheraton. The price is the key factor.
July 9, 2012
Rated 4 out of 5 by Coffeewriter Nice hotel, very good staff, bad WiFi Service
I was here for a conference and paid for the WiFi the first night I was here. The next day I couldn't get on even though the clock on my paid time was still running. I spent half an hour on the phone with a 3rd party "help" desk person, only to find that they were "refreshing the system" because there was so much usage and I might be able to get back on later. Needless to say I was furious. The hotel staff was great; they comped all my WiFi time for the rest of the visit and were very apologetic.
November 12, 2012
Rated 4 out of 5 by Jlp27 New rooms
Even though hotel under intense construction, I was in one of the new rooms and it was beautiful. The hotel staff could have let me know that that it would be a little difficult locating certain hallways and room s because of the construction. Also, heard this from other guests. Other than that, room service and staff very cordial .
April 9, 2014
Rated 5 out of 5 by BM2014 Excellent facility and amazing service
Great location for either visit to Burlington area or UVM visit- cordial, courteous, wonderful front desk staff, always willing to help and fabulous shuttle drivers. The newly remodelled room was great, bed was wonderful and comfortable as was shower and other facilities.
April 16, 2014
Rated 3 out of 5 by JimVT This hotel needs to be updated
Stayed on a first floor room and thought the room was quite dated. The bed was soft but okay, rugs needs to be replaced, decor was old and needs to be replaced. The shower curtain was not enough to keep the water from getting the bathroom floor all wet. The bathroom was as average as one can get. Overall, if you need a place to stay that is close to the hospital or UVM, then this is probably your best option, otherwise I would suggest staying at one of the bigger two names down on the lake.
September 3, 2012
Rated 5 out of 5 by jazz989 Excellent Hotel
I have been staying at the Sheraton Burlington Hotel for about a year now and have been more than satisfied with every stay. The staff is always great, especially Ben, Storm, and Akhil! The new room renovations are a nice and welcome improvement over the previous ones.
April 15, 2014
Rated 5 out of 5 by GeoLu The best stay with Sheraton
We reserved the Club this time and we will now always do! This was such a great experience, mostly that we have a kid! Feel like VIP: great stay.
Amazing pool; great hotel for family getaway.
April 21, 2014
Rated 4 out of 5 by Bugbean Great Rate and Dogs Allowed!!
Things I liked: GREAT military rate, bed was very comfortable, room itself was nice and clean, and our dogs were allowed, which was a huge plus.
Things I didn't like: coffee maker was dirty where you put the water and had a hair in it, shampoo and conditioner were mediocre, drink and food prices were outrageous, and very disappointed with the high price of wifi, I'd like to know how they justify the cost per day, when I doubt it costs them very much, if anything, to have it available.
June 20, 2012