Rated 5 out of 5 by abe25 pool out of order /remote control
The main reason we stayed in this Sheraton was for the pool , we were going to mt Washington which is over a two hour ride , but since this is the only sheraton that had a pool we decided to it was worth it , guess we were wrong . we were extremely disappointed as we go on vacation to sheraton hotels that have pools , which when we arrived we were told it was under construction , There should be some type of red flag that goes up to alert the vister when a major part of the hotel is not in use . 2nd disappointment was our remote which they had to come a few times to the room to change & reset never really worked if you were laying down in bed only if you were standing in front of the tv, which you can imagine how unrelaxing that could be if you want to keep changing channels .
the service over all was excellent & the staff was most courteous. which i would still come back again to. As a gold member we asked for a upgrade but we were told there were no rooms available , so there was a big damper on our vacation .
July 25, 2013
Rated 4 out of 5 by Dokester Location, Location, Location
In addition to an ideal location in Portsmouth, the staff of the Sheraton is exceptional. Very helpful and warm. The wonderful woman who staffs the Club Lounge in the mornings is a real asset to the Sheraton. The only thing that detracts from this property is the $15 garage or $10 parking lot (across the street) charge.
September 18, 2012
Rated 5 out of 5 by Lisa517 Great customer service
What a nice surprise to stay at your hotel in Portsmouth, NH, and receive a beautiful tray with hot chocolate, Lindt Chocolates, marshmallows, chocolate bits, ornaments and Godiva Chocolate Liqueur. Thank you so much for making our stay an extra special one. The hotel was beautifully decorated for the holiday season!!!
December 9, 2012
Rated 5 out of 5 by TGOKaren Amanda
My husband and I visited Portsmouth for our 45 wedding anniversary. Upon check in he mentioned this to Amanda. That evening we received a bottle of champagne....what a wonderful surprise. She also upgraded our accomodations. This helped make our anniversary a wonderful day...thank you Amanda.
June 25, 2013
Rated 4 out of 5 by Ness Great service
We had a great time at our recent visit. He staff is very helpful. We loved the Club Room.
The suite we were in was in need of a heavy cleaning- carpets and walls. It seemedas though rooms had been surfaced cleaned but never deep cleaned. Scuff marks on man walls, burn marks on bathroom sink. Needs to be updated.
February 22, 2013
Rated 5 out of 5 by MarkyMark59 Location, location and comfort
It is with great delight that we had a chance to enjoy a night away from our hectic lives and the Portsmouth Sheraton was the perfect setting. Great staff( Sarah) and front desk. Our room was just lovely. The seaport is at your door step
August 9, 2013
Rated 2 out of 5 by lar64 Not so happy
wasnt happy with the suite i was in. I didnt know it was a suite that was like a condo. When booking the website didnt indicate that. Room Service wasnt so good.
I had stayed here before in a regular room and was happy.We could not change the hotel was sold out. the suite was not worth what the cost was.
August 5, 2012
Rated 3 out of 5 by shar06 a little noisy
i thought all the activity out in the hall was a little noisy-I stayed there on my sister recommendation. she stayed at that time last year and it was quiet. I had trouble falling asleep with all the noise. also empy can of chips with cover on was left with all the condiments. I will try it again.
January 2, 2013
Rated 4 out of 5 by Eric01944 Nice location
When we arrived the staff was very friendly and helpful. Our room smelled very bad when we walked in, the staff changed our room right away. The new room was clean and fresh. The hotel is very close to all the shops and eateries. The Isle of shoals cruise ship is just behind the hotel, a must do.
August 18, 2012
Rated 3 out of 5 by cate43 Nice hotel
Convenient hotel, very beautiful layout. Our complaint was that it was very loud. You could hear everything going on around you.
Also disappointed that the pool was closed, my fault for not checking that. Otherwise a nice hotel for the area.
July 23, 2013
Rated 5 out of 5 by Christine08 The staff couldn't be better
The staff was phenomenal. I can't say enough about them. One of the most important things to me when staying at a hotel is a friendly, helpful staff and I wasn't disappointed. From the gentleman that checked us in (John) to the valets the staff was exceptional.
July 1, 2013
Rated 4 out of 5 by JenCT Warm and friendly staff
The hotel was sold out when we stayed. The staff appeared well prepared and maintained a service smile throughout the stay. Each member we came across was open and eager to share about the local area.
Hotel is beautiful a few minor updates needed in condo units but well worth the stay.
April 21, 2013
Rated 3 out of 5 by MaineStopover12 Love Location and this hotels
but the hotel especially the restaurant is VERY under staffed. Also, it feels like the facility needs some updating. It was acknowledged this was a very busy time (weddings, summer etc) but check in was delayed by more than 30 minutes - we were not given an extra 30 minutes on check out day.
August 28, 2012
Rated 5 out of 5 by David333 Great place to stay in Portsmouth NH
Front desk staff was great to deal with and most accommodating. I was there for a conference. Staff for the conference food service were extremely friendly.
Overall a great experience. The work out room could use improving. Very centrally located. Small concierge lounge but very nice staff.
May 29, 2012
Rated 5 out of 5 by breezy Excellent location and amazing staff
My husband and i stayed at this Sheraton last night and on our checkout form it asked for a review of our stay and i am more than happy to tell anyone looking for a stay in portsmouth to not go anywhere but the sheraton.At check in I was given a nice welcoming card with a lindt chocolate bar wrapped in a red ribbon....made me feel very special.The location of this hotel is perfect. You are within minutes of the Kittery outlets,the fox run mall and the amazing downtown portsmouth.So after all your shopping the riverwatch lounge is the place to go kick back and be catered to.The bartenders Brad and Lynn are awesome,which i assume is why many locals go there to get together with friends and family. Also is a sweet gal named Erin who as constantly in and out checking to see if she's needed ....Awesome staff.....Excellent food and the best beds and pillows ever. I don't ever check competitors prices because i will always stay at sheraton where i feel like a part of the family there and not just a guest.
January 5, 2013
Rated 5 out of 5 by gerick Winter in Portsmouth, NH
We were met on a snowy night with a friendly greeting and a warm lobby, followed by a quick check-in--and more smiling faces! This hotel provides quality, and even "luxury" accomodations, but with a non-formal flare so as to make one feel very comfortable at all times. No intimidation.
December 26, 2012
Rated 3 out of 5 by townhouse room not ready at stated time of 3pm
we were disapointed that our room was not ready at the stated time of 3pm. We had to get ready in another room and our belongings were transfered to our booked room later. We stayed in a town house. went we went to pick up our keys for the townhouse those were not available intitally.
August 15, 2012
Rated 5 out of 5 by mummy0 VACATION
Hospitality was wonderful! All employees went out of their way to be friendly and accommodating. The new rooms were beautiful. The food and bar options were delicious.
August 18, 2013
Rated 5 out of 5 by RPatrick Great location and personnel
Miceau (Front desk attendent) was as good and helpful as any person we have ever dealt with. He appeared to have a passion for his work that is rarely seen today and could not have been more helpful.
August 5, 2013
Rated 5 out of 5 Great experience
One night stay recently for our anniversary. Just a tremendous experience. From the handwritten note welcoming us, to the room upgrade, to the VERY friendly cleaning folks, we enjoyed every aspect of our stay. We'll definitely be back and would highly recommend to anyone. Thanks.
February 5, 2013
Rated 5 out of 5 by Traveler311 great hotel in excellent location
We are now going back every year for few days to enjoy Portsmouth and Ogunquit.
this hotel runs beautifully with excellent staff and very enjoyable surroundings.The breakfast and dinner menu are excellent. we did not have a chance to have lunch. Our room was very nice indeed.
August 11, 2012
Rated 2 out of 5 by Sunshine12 not worth the money
My husband and I stayed on the club floor. It was way too pricey and the breakfast was not all that good either. I will not stay here again and I will not recommend this to anyone. Room and bathroom was small. I actually told my family not to stay at this hotel.
May 6, 2013
Rated 5 out of 5 by MaxSedonaCarl Great Portsmouth Sheraton
The Sheraton is a great hotel within walking distance of downtown. Great people, service and the room was really nice, overlooking the river.
After an afternoon or night visiting the downtown its fantastic to walk back to the hotel, knowing that a superb hotel awaits.
February 16, 2012
Rated 5 out of 5 by RPwalker Staff is beyond helpful and friendly
The hotel is beautiful and I loved that the fitness facility was open 24/7. Upon entering through departure the entire staff is outgoing, friendly and unbelievably helpful. It was a most enjoyable trip made even better by the staff and amenities. Highly recommended.
May 10, 2012
Rated 5 out of 5 by BrieR Exceptionally Well Cared For
My boyfriend and I stayed at the Sheraton Portsmouth Harborside Hotel and we were treated exceptionally. The room was beautiful, there were endless amenities, the service was top-notch and the restaurant was divine. Thank you for a beautiful and romantic stay!
February 15, 2013
Rated 4 out of 5 by AnOriginalYankee A Great End to Our Trip to NE
We stayed here three years ago for a wedding. It was great then so we decided to finish our NE vacation trip this summer by visiting Portsmouth. This stay was as great as the first. Friendly, helpful and well trained staff makes the stay here great. Recommeded!
August 4, 2012
Rated 5 out of 5 by lbart522 Great place to stay
This was our second stay at the Harborside. All of the staff was friendly and accommodating during stay. The hotel is located within walking distance of the harbor, restaurants and shops. The lounge is a perfect place to unwind after a day or evening in town.
July 28, 2012
Rated 3 out of 5 by Em33 Hotel service was average.
Amenities were not to our standards. For example, there was only one cake of soap for two people for three days. Also, there is no breakfast included at this hotel. The hotel was very clean and the staff was friendly. Our overall rating would be average.
August 27, 2012
Rated 5 out of 5 by Micki762 Accomodating Hotel
The staff were polite and genuinely concern about your stay. The rooms were clean and well stock, and we recieved complimentary bottle water every day. The food in the restuarant was great!! The hotel is in a great location, and the garden was beautiful.
August 27, 2012
Rated 5 out of 5 by SusieQ46 The Service was Outstanding!!!
The minute you walk in the front door you are greeted with smiles and someone is right there to answer any questions.
The bed and pillows were the most comfortable that I have slept on. I will definitely stay there again and highly recommend the hotel.
December 11, 2012