Rated 3 out of 5 by anonymousUser Bad keys, coffee pot not clean, dirty tub
Want to start off saying I love the SPG brands. In the past, my stays have been top notch.
However, and this experience won't stop me from staying with SPG, just thought you should know.
Sheraton Reston Hotel was an interesting experience. After check-in, my room was clearly on the other side of the hotel. Maybe a 5 minute walk Not a bad thing. However, after the long walk neither of my electronic keys worked. Walked back. Desk staff apologized, but didn't go above and beyond as I would've expected. Maybe a free dinner or perk on them.
On to my room. It was Ok. Dated, but Ok. Looked forward to enjoying a cup of Starbucks in the morning. Didn't realize until it was too late, as I was in a rush, the coffee machine had a old pod and water in it. Was a disappointing sight to say the least.
Hopped into the shower, realizing also too late, it wasn't as clean as I came to expect from SPG, but had to motor on, was late.
Again, would say I'm loyal customer, but just thought you should know.
June 5, 2013
Rated 3 out of 5 by Roy1964 Customer Service
The hotel was not clean. There was food in the hallways and on the stairs. The club lounge was not attended for almost 3 days. I departed the hotel Sunday and the last time the lounge was staffed/stocked was Friday morning. The temperature in the room fluctuated during the night and the bed was uncomfotable. I woke with a back ache every morning.
June 3, 2013
Rated 5 out of 5 by Sarah48 The staff was super friendly.
The staff made us feel like returning for another weekend stay.
May 27, 2013
Rated 3 out of 5 by dilip30 Shortcomings
Many hotels far less expensive will provide
coffee and snacks in the lobby area in the morning. There will be some fruit available in reception areas or in rooms. Most offer wireless internet in rooms and a morning newspaper outside the room. I was disappointed that none of these were available. The reception hardly gave me any information about options for eating in or around the hotel. They seemed too preoccupied staring at their computer screens rather than communicating with customers.
May 18, 2013
Rated 5 out of 5 by Mik33 Stay experience
This has been a wonderful stay! Staff is truly professional. Rooms are comfortable
May 16, 2013
Rated 5 out of 5 by Roxy24 Staff is exceptional!
The staff at this hotel helped make my stay exceptional. Taylor, the manager, and Mic, at the front desk, were especially helpful.
May 15, 2013
Rated 5 out of 5 by BettyBombshell Staff made the difference
As a frequent traveler, many hotels can start to look the same. It's the staff at this Sheraton that really made the difference. They went above and beyond to make sure all of my needs were met!
May 15, 2013
Rated 3 out of 5 by Verified Reviewer this hotel is sub par
The rooms in this hotel are not at par what I expect from a Sheraton hotel. There were a group of students staying that night which made it very noisy.
May 7, 2013
Rated 3 out of 5 by BOB1234 you get what you pay for
was extremely disappointed with the end results at this hotel.
At check in the room I was in had the odor of someone not using deodorant. They moved my room. Needed some help with a present I was arranging, very little was provided. There was some confusion on their end about the breakfast included with my stay and was spoken to in a very rude and disrespectful way.
However, the banquet folks did an amazing job and while I wouldn't recommend staying there as a guest, I would recommend having an event there.
April 29, 2013
Rated 1 out of 5 by Writer Unacceptable!
To pull the sheets down & find a blood stained pillow is not acceptable. We have stayed with you before & we will most likely stay with you again. We will check our room thoroughly when we do come back. I brought the pillow to the front desk only to have the clerk tell us that it was terrible.
April 29, 2013
Rated 2 out of 5 by Mike123 Inattentive staff
I checked into the hotel and was directed to my room (a long ways from the lobby). I finally got to my room and the keys were inoperable. I used by cell phone to call down to the desk to have some working keys sent up to me. 35 (yes 35) minutes later, my keys were brought up. This after several calls to the front desk. NEVER was there an appology for the non working keys or the delay.
April 19, 2013
Rated 5 out of 5 by Taylor91011 A Perfect Stay
Everything about this hotel makes it's guests feel at home. Jesse and Kurt at the front desk were very welcoming and acknowledged my platinum loyalty. Amine at the front desk also was very helpful in getting us situated. Even my Wi-Fi connectivity issues were solved thanks to mic at the front desk. Another A+ stay at this Sheraton property!
April 16, 2013
Rated 5 out of 5 by Whit Really stellar midweek stay
Though I stay in SPG hotels quite a bit, I've never written a review before. This experience was so positive that I just had to. The staff went above and beyond to be helpful, to me and to every guest with which I watched them interact. Pretty facility (and in the process of being renovated). Bar was relaxing, workout room was pristine, internet worked perfectly, food was good as well. Great Gold midweek benefits. Outstanding. Can't wait to stay here again!
April 15, 2013
Rated 5 out of 5 by Monica415 I've enjoyed my stay very much.
Everything was wonderful about my stay. From the time I checked in, I felt comfortable, relaxed and all my needs were accommodated. If my company sends me to Reston again, I will be sure to book my room at the Sheraton.
April 11, 2013
Rated 1 out of 5 by Barney A big disappointment
This hotel is old, shabby and dirty. The staff do their best to compensate in the same way the orchestra on the Titanic did whilst it was sinking.
April 8, 2013
Rated 3 out of 5 by Mom7243 Not enough room
I made plans well in advance for long weekend for a wedding, accommodations i requested did not seem to matter, 4 people in a 1 king size bed really is not what i expected. I was given the choice to move to a sister hotel, that ment packing and unpacking again..........we manged with 4 girls 1 bathroom 1 roll way and alot of togetherness..........never again!!!
April 8, 2013
Rated 5 out of 5 by Verified Reviewer Wonderfully Relaxing Stay Eventhough on Business
Thanks so much for a quiet, clean and comfy place to come "home" to after 10 hr days on the road. Your staff was so cheerful and helpful. The Reston VA hotel is very well kept and in an ideal location. The food from the bar, as well as the breakfast buffet, was amazing, far exceeding expectations and the typical hotel fare. I always choose Sheraton when I can for these reasons.
April 7, 2013
Rated 5 out of 5 by GDP533 Very Clean
I've stayed at this hotel several times and it always seems like the sheets are brand new for each visit. Very clean rooms combined with a professional staff makes my stay easy and enjoyable.
April 2, 2013
Rated 3 out of 5 by rlee2020 Great hotel but heating system very noisy.
The majority of the Sheraton hotels in the world sets high standards for quality and cleaniness. Reston Sheraton is no exception. My only complaint is that the heating system goes on and off throughout the night waking me up every time it cycles on.
March 29, 2013
Rated 5 out of 5 by TomH Nice hotel in Reston for the business traveller
This Sheraton is a good place to stay and work in Reston. The rooms are well-maintained, not worn, and clean. The business center is comfortable. Very good fitness center, including treadmills and dumbbells. The staff are friendly and competent. My single gripe would be having to pay $4.50 for mediocre coffee at breakfast in the restaurant..
March 27, 2013
Rated 3 out of 5 by Revike Hotel's tired!
Great location but it's worn out!
March 21, 2013
Rated 5 out of 5 by ChoralDirector1 This hotel goes out of its way to ensure my comfort
From the moment that I was picked up at IAD, my experience was extremely pleasureable. Complimentary shuttle service is provided and the driver called me by name for the subsequent four days of my stay. The restaurant is being remodeled and when completed, I'm sure it will be a terrific place to eat. The cocktail lounge is very comfy -- lots of overstuffed chairs and sofas. The high level of service and friendly, helpful staff provided the icing on the cake.
March 13, 2013
Rated 2 out of 5 by CanuckTraveler Wouldn't stay here again
Very disappointed in my overall stay. Rooms were dated, lobby was dated and overall experience was disappointing.
It looks like they may be renovating but until they resolve that I wouldnt stay there.
March 7, 2013
Rated 3 out of 5 by JP3000 Descent but I expected a better experience
The staff was very nice and helpful. The rooms were clean. The hotel lounge closed way too early in the evening. The hallways to the room had an awful smell. The landscape outside was very dated and concrete from the rear parking lot was in need of repair. Overall, the hotel was average and could be way better.
February 25, 2013
Rated 4 out of 5 by GregW Good business hotel
This hotel is a bit out of the way, but not too far off the beaten path. They have a shuttle that will take you to Reston Town Center (and back). Not far from Dulles. But also not much in the nearby vicinity if you like to walk (there is a Chili's and Reston Kabob).
The restaurant in the hotel itself is okay, but not open very late except for bar food.
Parking can be a problem when the hotel is full.
February 20, 2013
Rated 4 out of 5 by ScottPlusVBGroup Very Accommodating Staff
We had an issue with the HVAC unit under the window (extremely noisy) so I called the front desk to see what could be done. They upgraded us to a suite that had quieter HVAC units and it was very comfortable. Because we were in a suite, our room became the gathering place for our group to watch a DVD movie. Unfortunately, nobody had a DVD player outside of a laptop PC. I contacted the front desk and they found a video cable that allowed us to connect our laptop to the TV. That worked out really well and everyone enjoyed watching the movie. I was very appreciative of the staff's efforts to meet our needs.
February 19, 2013
Rated 3 out of 5 by rockytop Mixed Results
Easy free parking, good location. The room temperature got too hot every time the heat came on. Woke me up all night long. And got too cool in between. The service at the Cosmopolitan and Syrah was extremely slow. One would think that extra staff would be on hand for such a huge event - the Mid-Atlantic Flute Fair - and that you would offer special hot lunch options that are efficient. We come every year - it would be simple to note.
February 18, 2013
Rated 4 out of 5 by xavit Overall Great Feel
Only issues: AC & water!!
February 18, 2013
Rated 3 out of 5 by Kathy Hotel needs work
The heating/airconditioning system was being replaced and we spent a lot of time in 64 degrees! One of the beds in our room had little support. Room service plates that were in the hallway when we checked in we still there when we checked out. We have stayed there 3 years in a row and we see a change this year, not for the better.
February 18, 2013
Rated 5 out of 5 by Denvervisitor great hotel close to the mall.
very nice people. you feel welcome at all times. room are clean. close to the mall.
February 13, 2013