Rated 4 out of 5 by DecafCoffee This hotel did not cater to the decaf coffee drinker.
There was no decaf coffee in the Club. Each day I asked for multiple packs of decaf coffee and Splenda. I never got them without also having to call the desk and have it sent up. Otherwise, it was a nice hotel.
January 30, 2012
Rated 4 out of 5 by SMAC33 NICE NEW YEAR'S EXPERIENCE ...
Enjoyed the stay, location and staff ...
parking was a bit tight due to the festivities at the hotel for New Year's Eve ...
Would recommend this hotel to ANY/EVERYONE staying in the Northern Virginia area ...
January 3, 2013
Rated 5 out of 5 by sueandjim akways go the extra mile
wonderful gentlemen at check in (Namin?)thursday night, gave me everything I asked for, keeps me coming back over and over. everyone helpful and friendly. clean, great tv, great bed, didn't want to leave
January 15, 2013
Rated 2 out of 5 by CanuckTraveler Wouldn't stay here again
Very disappointed in my overall stay. Rooms were dated, lobby was dated and overall experience was disappointing.
It looks like they may be renovating but until they resolve that I wouldnt stay there.
March 7, 2013
Rated 3 out of 5 by anonymous7 Need some updates
The rooms need to be updated with brighter lighting and desk outlets. Espresso machine by front desk was not working. Yet the font desk was not aware. No urgency to get it fixed. The bed was too soft.
February 26, 2012
Rated 5 out of 5 by jim4hoops Customer service!
The entire hotel staff from the front desk to the restaurant to the bar and guest services are friendly and helpful! I have stayed at this hotel on 4 separate trips to DC and highly recommend it.
September 10, 2012
Rated 5 out of 5 by BettyBombshell Staff made the difference
As a frequent traveler, many hotels can start to look the same. It's the staff at this Sheraton that really made the difference. They went above and beyond to make sure all of my needs were met!
May 15, 2013
Rated 5 out of 5 by GDP533 Very Clean
I've stayed at this hotel several times and it always seems like the sheets are brand new for each visit. Very clean rooms combined with a professional staff makes my stay easy and enjoyable.
April 2, 2013
Rated 5 out of 5 Great Service
I was upgrade to a suite while I just reserved a 2 double beds room. The room is big and comfortable. The service is also perfect! I will choose this hotel again for my next visit to DC.
December 4, 2011
Rated 5 out of 5 by AmAuzzie51 Accommodating!
The hotel’s stay, park, and fly option worked well for my family. We felt comfortable leaving our SUV at the hotel while we traveled to the west coast. The staff was very accommodating.
October 12, 2012
Rated 5 out of 5 by cmad12 Clean, comfortable hotel
Nice hotel with helpful, friendly staff. Located on scenic parkway with easy access and travel to Washington and Arlington. We look forward to staying again when traveling to the area.
December 29, 2012
Rated 4 out of 5 by Davyeng48 Always Nice
This is probably the fifth or sixth time I have stayed at the Reston Sheraton. The staff is always ready to help, the restaurant is good, the beds comfortable, and the room clean.
October 30, 2013
Rated 5 out of 5 by Taylor91011 Great Hotel
The sheraton provides a wonderful atmosphere and has a very prompt staff. Two members of the staff Kurt L and Mic were especially attentive and took very good care of us on our stay!
September 24, 2012
Rated 4 out of 5 by Melanie13 10/25/2013
Mostly everything was great with my room. I did have a probelm with the bathroom. The bathtub did not drain. I was constantly standing in water throughout my entire shower.
October 28, 2013
Rated 4 out of 5 by Fenway1966 Great Service
I love staying here when I am in town on business...the service is excellent...the staff truly makes an effort to be nice, polite and helpful! Rooms are good...always clean.
October 1, 2012
Rated 4 out of 5 by BettyBoo1 Great Escape
I love this hotel!! Surprise! Upgraded to a suite...Yes. More space to relax in...Come here every chance I can, at least once a month. This hotel is beautiful and peaceful.
September 29, 2012
Rated 2 out of 5 by Andrew35 Musty smell all over
Most common areas, and especially my room, smelled like a moldy wet basement. When I came in from outside it hit me every time. A renovation is seriously in order.
September 2, 2012
Rated 4 out of 5 by SAME39 comfortable hotel with good staff
Comfortable hotel with good airport shuttle facility. The staffs are very helpful and pleasant. Facility is clean except for the recent remodeling at some floors.
August 15, 2013
Rated 1 out of 5 by katzha Incredible Ineptitude
This is by any standard the most inept and incompetent hospitality experience I have ever encountered. I believe there are prisons more accommodating than this.
June 30, 2012
Rated 5 out of 5 by asdfadsf Quiet please
Room next to me was very loud, with a visitor or 2. They kept up the noise until 1:47 a.m. As this is a business hotel, not spring break, that was suboptimal.
December 14, 2012
Rated 5 out of 5 by GeorgeBrat Great place to stay
For our event, everything went well for us. Great rooms, food, service, etc. Great bartender as well. She could have closed but kept it open for our group.
October 31, 2012
Rated 5 out of 5 by Kevin42 Superb staffing and great accommodations
All staff members were more than willing to assist and made this experience for me an awesome stay. Kudos to the marvelous professionals that work here.
February 9, 2013
Rated 3 out of 5 this hotel is sub par
The rooms in this hotel are not at par what I expect from a Sheraton hotel. There were a group of students staying that night which made it very noisy.
May 7, 2013
Rated 5 out of 5 by Greyoma Recommendation
Good stay at the Sheridan, I would like to recommend that there be a small refrigerator and Microwave in the rooms, or at least available for guests.
January 23, 2013
Rated 1 out of 5 by Barney A big disappointment
This hotel is old, shabby and dirty. The staff do their best to compensate in the same way the orchestra on the Titanic did whilst it was sinking.
April 8, 2013
Rated 5 out of 5 by SI2012 Great hotel and customer service!
Attended a HR Conference. The food was delectable, the room was clean and comfortable, and the staff serviced the team with a smile! Thanks.
May 4, 2012
Rated 4 out of 5 by Denvervisitor Great people/Great service
Staff makes a difference at this hotel. Very very friendly and welcoming. i will stay here again for sure. thank you for a great experience.
January 30, 2013
Rated 4 out of 5 by TravelingMark1 Great, but some attention to detail
Room and staff were great. Outside grounds need attention. Litter scattered among the bushes detracts from making this a top notch stay.
February 13, 2012
Rated 4 out of 5 by RASCE Reston business traveler
The hotel staff were very professional and helpful. The local shuttle service was useful and Maria at check-in was very welcoming.
November 17, 2013
Rated 3 out of 5 by RoyR81 Internet
My son in laws apple i-pad would not connect to the internet, at all that whole weekend. the needs to be an easier way to connect it.
July 15, 2013