Rated 1 out of 5 by prova2012 Poor response / conference site
Obviously a disconnect between their North and South Towers. North staff unconcerned at arrival and later deferred all requests to other building. Have yet to receive a response from hotel staff with regard to an issue on site.
As a conference site, there must be better options for communications, internet access, and even house phones.
July 3, 2012
Rated 5 out of 5 by EdBTX Location and Staff
If one wants to see the city, this Sheraton is the place to be....wonderfully located in the heart of downtown. The staff was very knowledgable and gave ideas on how to spend the time and the best way to get around. Restaurants nearby ranged from fast food to five-star. Would come back again without hesitation.
July 17, 2013
Rated 5 out of 5 by PonyExpress Beautiful Hotel at great location
The facilities are very up-to-date, clean and comfortable. The room even had an automatic light in the closet, so one need not look for clothing in the dark. The front desk staff were very helpful and accommodating.
September 12, 2013
Rated 5 out of 5 by Retired Experience Perfection at Sheraton Wall Center!!!
Our stay was all we could have wished for. Location perfect; check in & out swift and painless; staff very professional and welcoming; facilities excellent; room clean and comfortable; great value for money. Would highly recommend this hotel to anyone. Thank you Sheraton Wall Center!
August 13, 2013
Rated 5 out of 5 by BPCTraveller Best Value and Location
Super convenient downtown Vancouver hotel. 20 minutes from airport and within walking distance once downtown of the major sites and shopping. Room service is superb. There are two towers and I recommend staying in the main tower as the views are better. Great recommendation for business travellers.
July 28, 2013
Rated 4 out of 5 by emcee Enjoyed the stay
My friend and I stayed at the Sheraton Wall Centre for 3 nights while visiting Vancouver. We particularly enjoyed the location, which allowed us to walk to many venues, including Stanley Park, restaurants, shops, and public transportation. The room was very nice. I like having a mini fridge and the free internet was responsive.
June 29, 2012
Rated 5 out of 5 by RandyM Great Stay
Had read some less than favorable reviews before staying here and I can say without a doubt that they are incorrect. We stayed on the Club Lounge Floor and were very happy with rooms and service in the Crystal Club (Special thank you to Cathleen and Victoria for making breakfast a treat with your bubbly personalities).
May 24, 2013
Rated 4 out of 5 by LindaB Love the view
My husband and I were staying in Vancouver overnight to attend a concert. The hotel is perfectly located in the center of things. The theater and excellent restaurants are all within walking distance. The architecture of the hotel itself is beautiful. We had a beautiful view from our window of the North Tower and downtown.
October 5, 2012
Rated 1 out of 5 by salu needs a makeover
the hotel is tired and old. my room had direct air in one part and was hot in the other. it was unfair to pay the rate i did for a room that needed a makeover, I understand the hotel is doing a full reno next year but unfair that for the time being.
August 21, 2013
Rated 4 out of 5 by Mike1922 Excellent staff
Initially on check-in I was placed in a room which was inadequate for my needs since I was staying for 12 nights. I was changed to another floor, but that room had a smoke odour in it. I requested another room and received the room I wanted on the 14th floor. This floor had some rooms under renovation. There was a sign posted to the workmen to keep noise down due to guests on that floor. I wasn't disturbed by the work as it was on the other side of the floor. However, in the corridor outside my room a hair elastic was on the floor and stayed there my entire stay, indicating that hall was not vacuumed once. This is the only criticism I had and would be tied to housekeeping. All other staff went above my expectations to help address my requests. Thank you. This hotel is showing some wear due to age and could definitely use some updates especially in the south tower. The gym has recently had some work which makes the cardio equipment much more available at peak times.
January 10, 2013
Rated 3 out of 5 by 1848152 A little disappointing
Service was mostly fine, Colleen on the front desk was great. Room was clean. Some disappointments, however. For example, the TV was not working in the room, and could not be fixed according to another person on the front desk. Also, the banquet service on Friday in the conference seemed a bit under-staffed and chaotic.
December 11, 2012
Rated 4 out of 5 by ece3 great stay
The room was very clean & comfortable. Great view of harbor & downtown.
Large outdoor courtyard was a beautiful space.
Concierge staff was very helpful recommneding great places to eat, directions to local attractions, etc..
Overall, friendly and helpful hotel staff.
August 10, 2013
Rated 2 out of 5 by SleeplessinVancouver Noisy rooms
I stayed at Vancouver Sheraton for a business trip in October. Although the location is good, the room was noisy from a ventilation unit serving the adjacent room. I could not turn the system off. I could not sleep and the staff could not fix the problem when needed. Needless to say, I was not of much use the next day.
October 9, 2012
Rated 2 out of 5 by Davvidphx Overbooked
Stuck in a room smaller than my homes walk-in closet because they supposedly overbooked the hotel. Maybe you shouldn't overbook!!!
September 22, 2013
Rated 2 out of 5 by Furby Great location, that's about it!
No SPG recognition by staff. I am a gold member and I wasn't offered a room upgrade or late check out option at check-in. The pillows were extremely uncomfortable; they gave me a very stiff neck the next day. The hotel room felt hollow, the pipes were not insulated therefore we could hear our neighbors showering etc.
January 28, 2013
Rated 3 out of 5 by Aixel777 Problems with breakfast
The quality and the choice of the breakfast buffet is really very poor. Considering also that the price is quite expensive. For sure it's something under the standard level of Sheraton hotels and under any standard of hotels of the same level.
The restaurant quality instead is good, but really too expensive.
April 29, 2013
Rated 5 out of 5 by Veronica29 Great stay at this hotel
I would like to express my satisfaction with my recent stay at this hotel. The staff were exceptional - professional and helpful. The rooms were comfy and the atmosphere was great! I would definitely recommend this hotel to anyone who is looking for a nice place to stay in Vancouver that is close to downtown.
March 26, 2013
Rated 4 out of 5 by detailguest Great location; welcoming staff
Perfect location,within walking distance to Robson Street, Yaletown and Waterfront.
Welcoming and pleasant staff.
September 22, 2013
Rated 5 out of 5 by Heather16 Sheaton is our new home, away from home!
As a family, we travel a lot! We have stayed at many hotels, but didn't feel like we had found the right " chain" to meet our needs. The Sheaton is now a hotel chain that we will seek out for our future trips. Our next trip is to Mexico in May for 2 weeks and I look forward to staying at the Sheaton there!
January 13, 2013
Rated 3 out of 5 by mm87 Love the Wall Centre
The Wall Centre is perfectly located in downtown Vancouver with many amenities in reach. I've stayed at this hotel many times and it is one of my Vancouver favorites. The hotel is clean and well managed but some of the rooms are starting to need a bit of updating. Still, the Wall Centre is great value.
February 11, 2013
Rated 3 out of 5 by Bil1680 Unexpected
The first day we arrived, the room was short of Complementary water bottle. Then the water Did not drained properly in the bath tub. Short of shampoo,bar soap etc in the second days. Bath towel was used and it was torn
So i hope your hotel in Vancouver should double checked before any new guess arrive
October 2, 2012
Rated 2 out of 5 by RandyinSeattle Disappointed
The corner suite I had reserved for months wasn't ready so was put in a family suite. The room consisted of a long hallway, two beds in the living room and one in the bedroom. No couch, decor was early 90's, cheap lamps that were difficult to turn on. The plus; someone's sock from a previous visit.
February 25, 2013
Rated 5 out of 5 by Denise973 Pleasure to stay
I loved my stay in this hotel, felt like I was treated like a celebrity. Staff were all very helpful and so polite. Room was so quiet and comfortable. Hotel bar and cafe were excellent
September 3, 2013
Rated 5 out of 5 by Cal73 Only one complaint
Fantastic hotel. Only complaint is lack of staff at front desk. Each time we needed to deal with front desk there was only one staff member at desk, therefore long wait lines. For such an upscale hotel there should be more front desk staff to meet customers needs in a more timely matter.
May 27, 2013
Rated 2 out of 5 by Misty11 In downtown Vancouver
Thought I was getting a room with a view of the water. That was not the case, too many buildings in the way. The smell outside is really bad. Every time I walked outside, it smelled like urine. Problems with the a/c in the room also.
August 12, 2013
Rated 4 out of 5 by Avery39 Bright Comfortable Room
The Room was large, clean, and very comfortable. The floor to ceiling windows allow natural light into the room and provide great views of the surrounding area. The location on Burrard Street is fantastic. Shopping, restaurants, movies and all downtown Vancouver has to offer are just steps away.
February 24, 2013
Rated 5 out of 5 by Ari81 Great location to everything
Great hotel that is close to everything- walking distance to great shopping and places to dine. Skip dessert at the lobby bar- not that noteable and b-fast is def. pricey for what it is. live entertainment on Friday night was enjoyable and the overall room was superab. Would def. stay again.
January 23, 2013
Rated 3 out of 5 by PoorSleepVan Sheraton Wall Needs New Matresses
Checked-in to a room with a severely saggy mattress well past its lifecycle. Requested a mattress change in morning and and was moved to identical room on another floor. Bed was almost as poor shape. Had a terrible sleep both nights. Left hotel more tired and uncomfortable than I arrived.
April 1, 2013
Rated 2 out of 5 by kshi Looks great on the outside
-This hotel used to be a smoking hotel. It still smells that way.
-The rooms are small and need major upgrades.
-Cleaning crew not on the mark.
-Over priced for what you're getting.
-Hotel staff was wonderful!
August 13, 2013
Rated 4 out of 5 by maurits1987 had a great stay
we were staying at the hotel for 2 nights and it was great, we arrived at 10 in the morning and could use our room immediately. We expected more of the pool area and the service (waiting for two bathrobes) took a long time (20 mins).
August 3, 2013