Rated 4 out of 5 by pocoboi778 Great Staff, Great Hotel, Communications Needs a bit of help
It was a great one night stay, the only problem I faced was when I asked for an early check in, I was told that it was not a for sure thing, but when I showed up at the hotel was told with in a hour, ended up waiting for 2 and a half hours, Thanks to Sebastian he kicked it in to high gear, after watching me in the lobby for 2 and a half hours. The hotel was great in comfort and peace... My trip was just for one night, but I would so go back for sure! They did not mention the fact that I was a spg guest at all...
May 24, 2013
Rated 4 out of 5 by Xiongmao A good hotel
I attended this hotel for a five-day business conference. The facilities were reasonably up to expectations, albeit with some inconveniences:
1) The inability to pay in advance of arriving at the hotel. I expected, in this day and age, to be able to pay online. Instead I was instructed to fax my credit card details to the hotel. I will not be doing that as it is an insecure medium. As it is the year 2014, there should be a much better alternative;
2) The food at the dinner and breaks was not the best, particularly as it included a lot of fish (which I am allergic to). This forced me to eat bread most of the time, which in turn gave me a stomach upset on the day of my flight back.
Apart from the above matters, I would recommend this hotel. The stay was good and the staff were helpful.
July 21, 2014
Rated 4 out of 5 by Kate9 Sheraton Vancouver Wall Centre
My colleague and I attended a 4 day work conference at this hotel. Beds were very comfortable and room was in immaculate shape. We agreed to their promotion for a coupon in exchange for not having our towels changed daily. We did not realize that this meant that no one would check the room, empty garbage, or provide toilet paper. This was done once during our stay, although I had to ask to have this done. The on-site restaurant was very expensive although the fact that this hotel is located in downtown Vancouver, I suppose this is not unreasonable. We were also disappointed that the hotel did not offer airport shuttle service.
The conference facilities were great. Lots of space in the meeting rooms and adequate presentation materials/ devices. Coffee and tea available at all times.
October 26, 2013
Rated 4 out of 5 by ITALIANFREQUENT The event that spoiled the perfection
We stayed, as in the hotel for four nights and received the standard perfection of the Sheratons we have known so far, but there were two issues that disturbed us, the second one really SPOILED the whole experience and should be dealt with real fast.
1) The room service bill SHOULD MENTION CLEARLY: SERVICE INCLUDED.
2) the rudness of reply of the room service dept, to whom I applied when I found out that I had been charged for bottles of water THAT I NEVER ORDERED and were placed in the room was BAD!!!
April 3, 2012
Rated 5 out of 5 by tc24 Suite is new and clean, service is top notch
The lady who helped me check in to my suite was very friendly and offered me late checkout because she thought I would need some rest after checking in late. Opening the door, I found a well maintained and very tidy suite.
November 21, 2014
Rated 2 out of 5 by unsatisfied Cleaning Issues
On our arrival the room was dirty. The remote control and chair had what appeared to be peanut butter smeared in several spots and one of the night tables had what appeared to be milk splashed up one side of the front. It took about 3 minutes on hold to reach the customer service desk and at least half an hour for someone to come and clean it. The person who arrived just had a face cloth and ran it under water in our bathroom (going back and forth) to clean the chair and night table. He replaced the remote twice before we had one that was clean and working. Fortunately he brought two remotes. The bathroom wallpaper was peeling and everything the room was just looking worn and shabby.
Cleaning service didn't replace our emply items like mouthwash. They left us one new plastic cup one day.
April 12, 2013
Rated 4 out of 5 by Terosaur Nice hotel, great staff, lots of amenities
The inside of the rooms look a little dated and the carpet could have been a little cleaner (the vacuum job wasn't done as good as I would do in my own home).
Those things being said, the hotel itself is really nice, the staff were great and helpful and it's in a great location, close to everything and the hotel itself includes a lot already.
The bed was better that I expected and did not cause me back issues like I experienced with another hotel.
Hotel food was really good and came quickly.
March 11, 2013
Rated 5 out of 5 by Bw19 Extremely helpful staff
Every member of the staff that I had contact with was friendly and helpful. The guy at the front door was easy to chat with and gave us several usual suggestions for restaurants. The young lady (Mercedes) at the front desk helped me to find a room to meet with colleagues. Her diligence was remarkable. The young lady serving us in the bar (Angelica?) helped us with dinner arrangements and went way beyond the call of duty. This is why my overall rating is "Excellent". The staff make it that way.
October 19, 2012
Rated 5 out of 5 by Monica18 The Bar Across Hornsby St
Weeknights were quiet but Friday night the boom boom boom bass started about 11:00 p.m. and continued until at least 1:00 a.m. Noise was definitely outside the hotel. My room was on 18th floor. I realize outside sources can't be controlled but Friday night's sleep started about 3:00 a.m. Saturday morning. Even turned heat/ac fan on run but didn't help with noise.
October 28, 2014
Rated 2 out of 5 by Scott48 Dissappointed
I always stay at a Sheraton as I have rarely been dissappointed. This was my first visit to the Sheraton Vancouver Wall Centre as the location was better for me. I won't return there. The room was very loud as it was next to the hospital. I had room service the first night and it took two days for the dishes to be taken away. I only received one bottle of water the three days I was there. I asked for a bill for my stay and they said it would be emailed to me. I have not received it.
September 3, 2013
Rated 5 out of 5 by doctalk Very comfortable
I attended a conference at this hotel and was extremely please with the accommodations. The hotel staff were courteous and check in was quick.
The rooms were excellent, clean, comfortable, modern, very spacious and absolutely spotless.
The conference area was large and quite different with a large conference hall and lots of smaller breakout rooms scattered all over like a maze. The conference organizers did a great job of signage directing people to the smaller rooms but it would have been confusing without this.
The hotel is opposite a busy hospital but the sounds of sirens didn't penetrate into the rooms.
The location is slightly farther from the waterfront and shopping than other downtown Vancouver hotels but not significant enough to cause any hardship.
The spa and workout facilities are excellent.
November 30, 2013
Rated 2 out of 5 by Teacher54 Sadly Disappointed
I have stayed at this hotel many times in the past and always enjoyed my time. This last 5 day booking was very disappointing. The room was extremely small and poorly laid out. There was only one very uncomfortable chair besides the desk chair, the television was on an angle to the bed, coffee service found inside the hall closet. Two mornings in a row there was only cold water in the shower. Parking was almost impossible, yet it cost $30 a night. I will not be staying here again.
April 20, 2013
Rated 5 out of 5 by ChristyZ 3rd time - as amazing as the first
We knew when we went back to YVR where we anted to stay, and the Wall Ctr was an incredible choice once again. This time we had our kids with us, and the location and amenities were perfect for our family.
Only beef was there seemed to be daily issues with the hot tub. One or both were out of commission for the time we were there. All we wanted at the end of the day was a hot soak and that wasn't always possible, although they did open the sauna for us.
Can't wait to come back.
September 2, 2012
Rated 4 out of 5 by mminwa No breakfast.
I stayed this past weekend with children. We had an event to attend at the hotel. Room was nice and neat. Beds were great. I however did decide to order the breakfast with the card on the door handle so I would have time to get my kids ready and eat as well. When morning came we all got ready and were expecting eggs. When we went to leave the card was still hanging out on the front of the door. No time left for anything but a juice. We left hungry and a little dissapointed.
January 28, 2013
Rated 4 out of 5 by Raincoat12 A+ for location, C- for Staff
I agree with all the other reviews when it comes to the location of the hotel. Its was conveniently located in the city center.
I stayed in the South Tower, had a clean room and a pretty good view of the city.
I was slightly disappointed with the breakfast selection in the hotel restaurant because it was pricey for what was offer and the buffet was a "Continental Breakfast."
Over the course of my 4 night stay, the staff was also hit or miss. They were either very polite and helpful or they acted as if they couldn't be bothered. Nothing in between. It was really night and day from person to person, which had a negative impact on my overall stay.
It wasn't a horrible stay buy I didn't get the service I've come to except. The facilities were nice and clean but in the hospitality industry, it's all about service.
May 7, 2012
Rated 5 out of 5 by xyabdf Business trip
The hotel was generally great, only two issues, the bathroom door is too close to the tub and the toilet. As well, I was on the Club floor and I have allergies, I mentionned this when I arrived, so that the Club Lounge staff could advise the chef to make some of the foods allergy free, the first night, I can understand, but the next three nights, was almost like the chef did it on purpose to make foods I could not eat, everything was garnished with foods I could not eat.
November 4, 2012
Rated 4 out of 5 by XLXL Location, location, location
And more than location. I had a room in the tower, a window-wall view of downtown at city center's singularly undistinguished architecture. The hotel itself on the other hand is attractive. My one reservation is the $44 cost of valet parking for one night. (self park is moire). That was one third of my discounted room rate. Excessive. A defective drain plug in the bathroom sink should have been detected but wasn't until I mentioned it. Friendly professional service.
February 13, 2013
Rated 2 out of 5 by DKUSTRA62 Great location
The hotel was great ,it is located in Downtown Vancouver ,under staffed as it took almost 15min to checkout(one staff member woking at 11am) and the girl who did it was rude, other then that nice place
November 11, 2014
Rated 4 out of 5 by ptolen05 Overall Above Average Accommodations
My overall experience was an above average experience with little complaints. Facilities were clean, room was spacious, and centrally located.
Only complaints are that the check-in process was sub-par (not enough agents for the demand), weren't prewarned of the noisy events that were occurring at the hotel, and the swing shift doorman was more interested in talking to people vs doing his job and helping people unload or retrieve their vehicles.
August 10, 2014
Rated 4 out of 5 by Cc75 Unexpectedly good
The exterior and lobby of this hotel is a bit dated stylistically, and gives off a slightly characterless business hotel vibe, however this doesn't do the hotel justice. The staff were warm and helpful, and the room was (and was kept) spotless and exceptionally comfortable. The only disappointment were the swimming pool facilities which were a bit shabby and uninviting, and could do with a refurb. Overall though I would definitely recommend the hotel.
July 18, 2014
Rated 2 out of 5 by Karen16 I was disappointed in my stay at this hotel
1) The staff person at the front desk when I arrived on Thursday 18 September 2014 could not get my credit card to work and was quite officious about it. I was then asked to use the pin machine and there was no problem. However, when I wanted to order a movie on Friday 19 September, I was told my card was not accepted and when this was checked I was told it was ok. Presumably the front desk staff person on Thursday did not rectify the card problem. 3) The room fridge was very noisy . 3) I had to wait 1/2 hour to get my luggage from the store room when I left on Saturday and there appeared to be only one staff person looking after everyone in the North Tower. 4) There were also line ups at check-in and check-out. 5) I am still waiting for my e-mail receipt 2 days later (checked out on 20 September and it is now 22 September 2014). Overall, I was not impressed with the service.
September 23, 2014
Rated 5 out of 5 by lynn21 Just what we were looking for!
We stayed at the Wall Center for 4 nights in a family room, and it was perfect. The kids had plenty of room to unpack and feel settled, as did the adults with a bedroom to ourselves for a little bit of space.
We were able to walk everywhere we wanted to go with the help of the staff in the main lobby. Their direction and maps made navigating the city a breeze.
We drive a large car, and they even made space for our car topper...we are very happy with our stay.
July 19, 2013
Rated 4 out of 5 by roberto2120 friendly staff
This hotel is well located for downtown Vancouver. Its best feature is the friendly and helpful desk, bell, and concierge staff. The downside is the electronic connections in the room - vey outdated!
November 9, 2014
Rated 5 out of 5 by rms99 Great Conference facilities and food
I just attended ILAC conference meetings. The meeting rooms were spacious, the hotel staff were very gracious, the breakfast and lunches were delicous, and the audio capabilites (lots of microphones for anyone in teh large room) were impressive. A productive and pleasant stay. Nice to be downtown and a short walk from the City Centre airport train.
October 16, 2014
Rated 3 out of 5 by WeekendGetawayPro Good Hotel / Not Good Club Lounge
I have stayed in a lot of Sheratons in my travels. Always opting to stay on the Club Levels. The first room we were given had 2 double beds even though my reservation was for a king. After going back to the front desk, they switched us to the proper room. The room we did get had a great view but the bed was absolutely not the same comfort level as at other Sheraton hotels. And finally, the Club Lounge. Maybe I have been spoiled by other lounges but this one is basic and unwelcoming. No bar service or comfortable seating. And the food is very limited to more like "snacks" even for breakfast. Not impressed. I would not stay here again and pay the high price for the club level suites in this hotel. I've paid less and had superior quality from other Sheratons. Ok hotel but opt for a regular room instead (in the new tower) if you are booking.
July 8, 2014
Rated 2 out of 5 by Stig21 SPG Customer??
I called to request an early check-in, hotel is 3:00pm, I asked for 2:00pm. Was advised they could not commit to that?! As a member, very disappointing response.
The room I received was awful, A/C didn't work and the sink leaked. Now the front desk staff were great, and switched my room upon my request. I have stayed there in the past and was truly disappointed with the service I rec'd when I asked for a 1 hour early check in and the initial room I rec'd.
October 14, 2012
Rated 2 out of 5 by er45thyu89 Club level & Poor amenities
The hotel was well located. i did not like the fact that are 2 towers. The tower I was in did not have any amenitites except for room service.
i also paid extra for the club level and honestly is was the poorest club I have ever seen. too small, not enough seats. The hotess tolds me I should go sit with a stranger if I wanted to eat. The selection was also really crappy. Lastly it would have been nice if they would serve drinks other than pop and coffiee.
November 11, 2012
Rated 2 out of 5 by Fammy Disappointing
Unfortunately, we were disappointed with this property. Maintenance issues abound, amenities? What amenities? Not even a shower cap or cotton bud.. Location fine, but does depend on what you are in Vancouver for. Too far for Canada Place where the cruise ships dock, quite a few blocks from the main shopping centre (Pacific Place), but good for Robson street shopping.
Main reptile in one tower, but we had to walk across a large expanse to the other tower where our room was located- in the rain! You would think they would have a covered walkway joining the two towers?? Housekeeping was friendly, but front desk staff skeleton- we wanted an umbrella to go out to dinner, waited at least 5mins, but the only girl at reception kept talking on the phone all that time. In the end, we had to go in the rain to the other tower to get an umbrella... Hmm...
July 25, 2014
Rated 4 out of 5 by ldfour Great Location
The location of this hotel is excellent. Although we were stuck in the smallest room on the floor (according to the schematics shown on the door) and thus found the room ridiculously small, the room was clean, the bed super comfortable and the view wonderful. We did have to call down to customer service quite a bit for various things because there was no information cards left in the room - however, everyone was friendly and helpful for the most part.
June 20, 2012
Rated 4 out of 5 by SSS11 Nice Starwood recognition
Leah at check-in was fantastic. Thank you for north tower!
November 16, 2014