Rated 4 out of 5 by DancingGal great bedding
This hotel has great linens, nice colors, and nice views of the Sandia mountains. The location is great for access to hip restaurants and the Sandia Tram. Parking is ample (more on the back side) and the pool and hot tub are nice. The F&B assistant manager is very attentive to detail and very receptive to comments about the food. The bartender was very sweet as well. The lounge area was very relaxing and inviting with free wi-fi, too.
June 9, 2012
Rated 4 out of 5 Overall satisfied
Overall I enjoyed my stay. Good location, staff very courteous, clean facility. Major complaint is that there were extended parts of the day where I had about half of the T!V stations. Some were available all day (e.g. Weather Channel, ESPN, MSNBC) while some (Showtime, NBC, FX, TBS) were available in the evenings but rarely available in the mornings and afternoons. Suggestion - complimentary Continental Breakfast would be welcome.
September 6, 2013
Rated 5 out of 5 by RDnmark ABQ for work
This hotel may look dated on the outside, but it is a great hotel. The front desk recognized my platinum status and upgraded me to a top floor suite. The room was amazing, clean and spacious. The club room had plenty of space to eat, socialize and relax. We only ate one in the hotel, but the food was good. I will be traveling to ABQ more often over the next couple of years and plan to stay at this Sheraton. Thanks for a great stay!
April 1, 2013
Rated 2 out of 5 by Markus Not a Sheraton standard
Very run down hotel that could need a face lift.
It felt as if they had given up!
The hotel restaurant is always closed, the staff said it does not pay to keep it open. The kitchen is up and running and it's fine to order food that may be eaten in the bar.
The club lounge does not include drinks except non alcoholic alternatives. Over Prices in the lounge if you want a beer, which will cost three times as much as in a restaurant.
October 13, 2012
Rated 1 out of 5 by Neveragainsheraton One of the most incompetent staff people I have ever worked with
I had a billing problem. Resolved only after hours on the phone and numerous people telling me they'd get it straighten out and not following through. I know any future meetings in Alburequerque will not be at this hotel. The experience has colored any Sheraton for me. One of our staff had a death in their family and was part of the problem with getting the billing situation messed up. I let them know this but made no difference.
November 14, 2012
Rated 5 out of 5 by LEM41 Exceptional Service
We were traveling with bicycles attached to our vehicle and arrived late at night. I was concerned about security as I was reluctant to unload the bicycle carrier and bikes. The staff directed me to a well lighted area within view of the front desk and assured me the security personnel and front desk attendants would watch over them throughout the night. They did everything they promised and more. Thanks for a good nights rest.
November 18, 2012
Rated 5 out of 5 by MarieD55 Attended a conference at this hotel....
I was very happy to hear my annual conference was being held at this location as I am a huge fan of this venue. Check in was a bit difficult as some issues were not allowing for my credit card to recognize but it was eventually handled amid all the chaos going on with many people checking in at the same time. When I made my reservation it wasn't asked if I had a Starwood Preferred Guest number and was asked to select a password. At the end of the conversation I asked her why I needed a password she said it was for my new SPG account...I had to tell her I was already a member and to please use my existing account number which unfortunately made my call time longer than necessary. So when I checked in I asked what SPG number was in the reservation and my agent advised me that it was in my reservation....I asked him again which number was used and again he told me "It is in there"...I had to explain to him why I was asking so to please tell me which number was in my reservation. So, honestly that was the only downside to my visit having to "argue" with everyone about that.
My room was beautiful tho I had no view to speak of which was sad because thats one of the things I look forward to but my room was clean and comfortable. The conference rooms were great and the food was good. Location of this hotel is always a plus since most anything you could want is within walking distance.
The only thing that would of made this experience better would of been to have free wi-fi :-)
April 15, 2014
Rated 5 out of 5 by DouglasFT Great support for our special event
My Aunt Marion's "bucket list" request was to see the Balloon Fiesta for her 90th birthday. You gave us great support for this event that drew over 60 people to your hotel. I'd highly recommend your hotel for the Balloon Fiesta - great view from the hotel - or for any other occasion. My personal thanks for helping me get my family to the airport when we discovered the tickets were much earlier that the itinerary indicated.
October 16, 2013
Rated 5 out of 5 by Da59 Hotel is very nice
The only problem is the AC - thermostat said 60 degrees, but it was more like 75 degrees. Maintenance changed the filter which was very dirty, but it never got any cooler. That was the only thing we found that never changed. Otherwise, it was clean, staff was very nice and our food was excellent. If you have a pet, there were plenty of those to go around that were staying there! Laundry services would have been nice to have.
July 4, 2012
Rated 4 out of 5 by mginsd2 Great convention facility
We stayed here 4 days for a work event. The hotel and staff did a great job taking care of us. My only negative comment is I have been trying to receive points for both of my stays here (3 nights in Sept and 4 nights in Nov) and am being told I do not qualify. My coworker who accompanied me to the event received his points, but I did not, and I can't seem to get an answer as to why the difference between our accounts.
November 11, 2013
Rated 5 out of 5 by Maestro1 Wonderful customer service and royal treatment!
Three examples of why we continue to use this facility:
1) On our recent choir tour, I had ridden on a bus for five hours with twenty-five students, performed a dress rehearsal, and hurriedly scarfed down dinner when we arrived for check-in. Check-in was smooth and planned for, keys were ready, and ERIN (?) treated my wife and I to "prepping our room" and bringing our luggage up. It made us feel very welcome and let us breathe deeply for the first time all day;
2) Richard Manis, Night Operations Manager, made arrangements for local travel with the new (and slick) Mercedes Van for me, my wife, and several students. He was very accommodating and incredibly generous with his time;
3) Lauren Nelson fielded numerous calls from me to plan every detail of our stay (eight rooms) for three nights! Thanks for never tiring of answering my questions;
4) Perfect location in ABQ--near Coronado Mall, Uptown, easily within driving distance to anything else of interest.
February 27, 2014
Rated 5 out of 5 by Chris73 Great Hotel
As soon as you walk in we were greeted by a helpful and friendly staff. Check in was quick and simple. When we got to our rooms they were fresh and clean. My favorite part of the hotel was the comfortable bed. The sheets were crisp and ironed. The pillows were nice and soft. The work out facility is excellent as well. I travel every week and stay in hotels and I always enjoy staying at this one. Thanks for the great stay!
April 17, 2013
Rated 5 out of 5 by Bob331 The location, facilities, and staff at the Sheraton Uptown are outstanding.
This is the second time in four years that our organization has held its meeting at the Sheraton Uptown. We returned this year because of the experience we had in 2009. The location, the facilities, but most of all the management and staff, from booking, banquet, registration, bar and restaurant, to housekeeping, everyone was courteous and professional. Our group of fifty was treated as if we were a group of five hundred.
October 24, 2012
Rated 5 out of 5 by SVO5Plus Better Each Visit
The hotel remains popular and attracts a range of guests. The new full time manager Damon provides a stability and attention to details which guests appreciate. The Club floor lounge is more popular and is very well maintained. The three women who host guests in the Club are always welcoming and helpful with ideas on how to enjoy the ABQ area. They are definite assets! A relaxed feel
and sense of welcome at this Sheraton.
June 30, 2012
Rated 4 out of 5 by Travels101 Comfortable Hotel but Lacks Customer Service
Our room was clean comfortable and quiet. The hotel has a good restaurant and bar. However the front desk staff are young and inexperienced. If you have need for their assistance with shuttle service or invoicing you can expect a lack of basic customer service skills. The shuttle driver was seen on both mornings of my stay at the front desk chatting and couldn't take us to the airport which is five miles from the hotel.
May 14, 2013
Rated 5 out of 5 by Charles100 Great location and amenities!
My wife and 2 older children ages 24 and 22 had a most comfortable stay at the Uptown Sheraton in Albuquerque. We were treated to a free upgrade to the Club Level and enjoyed great hors d'oeuvres before we went to the casino. We slept soundly in their great beds. We enjoyed a delicious breakfast in the morning and then went shopping for the holidays. The hotel staff was very kind and friendly.
December 30, 2013
Rated 5 out of 5 Best Conference Facility
Our family stays at Sheraton uptown whenever we visit Albs. I was happy when our organization planned their conference there. The whole conference experience was even better than I had anticipated. I hope our organization plans more conferences there in the future. Regarding the food and service... I thought you had to go out to specialty restaurants to get the food that we were served at the Sheraton...superb!!
April 8, 2013
Rated 5 out of 5 by Ganny Love your beds!
I always sleep poorly on my first night of a business trip so imagine my surprise when I awoke to my alarm refreshed and cozy. The room was nicely cool (I did re-orient the fins on the vents so as not to blow directly on the bed) and the pillow-top mattress and comforter just delightful. Thanks for a good night's sleep! And oh-- I LOVED that orange-aroma shampoo and soaps! You should sell it in a gift shop.
October 18, 2012
Rated 4 out of 5 by giselle sheraton uptown, ABQ
the room was noisy. The A/C/Heating unit was very noisy and the on/off ruined sleep. I had broken glass ware in my room and had to bring it to the attention of the room attendants. While the bed was fabulous the room noise left me wanting at this hotel.
I would like to give kudos to the van driver, Erin, who made the trip memorable. She gave our group tips on where to eat and was a joy to be around. Brava!
March 29, 2013
Rated 1 out of 5 by fishbuddy Noisy
We have stayed at this Hotel several times but this stay was terrible. We needed a good night sleep with early departure. We heard nothing but young girls running up and down hall. Slamming doors. Noisy toilets. Will not stay unless on the club floor. Which we requested upon booking room.
March 2, 2014
Rated 4 out of 5 by Mark2732 Uptown Review
The Uptown Sheraton is clean, friendly and comfortable. There were only 2 negatives. One was the Air Conditioning. I am sure that 9 months out of the year, it's not a problem but in the middle of the Summer, it's uncomfortable. We had been there the week before so we brought a strong fan which helped. Also the pool was closed and again, it's the middle of Summer. Otherwise it is a very nice operation.
July 10, 2012
Rated 5 out of 5 by Elizabeth100 You get more than expected
I was very pleased with the new updated Sheraton! For the price I paid; it was an exceptional value! Good location, VERY friendly and helpful staff, and a great room! I loved the room layout-keeping the bath & closet completely separate from the rest of the room. I am the only early riser in my family and for once I was able to get up and go out in the morning without waking my late sleepers up!!
July 12, 2012
Rated 4 out of 5 by Michael Room design flaw
The hotel was lovely and the staff great. I would like to comment on the room design. The coffee/ drink area and closet are located inside the bathroom door. The door should be relocated between the bathroom and coffee area. The present design prohibits the people sharing the room from making coffee from the one cup at a time maker while someone else is using the bath facilities. Bad design.
June 5, 2013
Rated 4 out of 5 by Jlhart24 Albuquerque Stay
We continue to chose SPG hotels because of the friendly and professionalism of the staff and the rooms our fantastic. Staff greets you personnally knows your name and makes you feel very special and significant, like a very valued customer. I will definitely stayy here again! Oh and the rooms and facilities smell so good, so clean and fresh. This hotel is a must stay when in Albuquerque.
September 17, 2013
Rated 2 out of 5 by Concerned007 Needs cleaning
Arrived at 10 pm. Check in went smoothly. Room was not very clean: multiple area of carpet with food/drink stains. Not very appealing for a suite room price. Contacted front desk staff but was told no other suites available tonight to switch room. Immediately got online and saw there were suites available for booking. Not sure which is accurate. Hope tomorrow they can resolve this problem.
October 5, 2012
Rated 3 out of 5 by Sara05 We enjoyed the club level
We weren't informed whether we could use the 'club' facilities...we just tried the room key in the door.
We had trouble several times with the door key, having to make an extra trip from the 8th floor each time.
We were not told about the extra charges ...the room tax...the deposit for missing items.
We weren't advised about the dress code for the evening, but we came prepared any way.
January 8, 2013
Rated 5 out of 5 by Jonah10 This hotel has a great staff
The staff was excellent and very accomodating. Looked to make sure every comfort was available.
March 24, 2014
Rated 4 out of 5 by MandT Great Club Lounge
This was our first experience staying on the Club Level and having access to the lounge with free breakfast as well as hot and cold appetizers in the evening, as well as access during the day to snacks, soft drinks, water and hot beverages as well. The servers were very friendly and helpful as well.
February 16, 2014
Rated 4 out of 5 by Katei Great location, good value
Location excellenct, overall appearance was pleasing, lots of parking available, nice business center. Music should not be played in hallways outside rooms at any time of day or year. Also, the King suite should have a kitchenette with a sink and dishes to really be called a suite. Suites should not be located by noisy elevators and ice machines. Staff was very friendly and helpful.
December 29, 2012
Rated 5 out of 5 by JT34 Room was great and so was the club room
The room they gave us as a preferred guest at the club level was beyond our expectations. The food and beverages at the club were nutritious and tasty. The lobby of the hotel is very clean and attractive.
March 9, 2014