Rated 1 out of 5 by Richmoa Not happy
I stayed with the hotel on the beach with my command sponsored party. After I checked out my bank suspended my card due to multiple unauthorized charges to my card. Ranging from gift shop to bar and various other things. The people at this venue will never receive my business or my commands.
December 27, 2012
Rated 4 out of 5 by brendan1 staff was very helpful
they were able to accommodate our needs and switch our rooms. really appreciated their help.
July 19, 2014
Rated 5 out of 5 Beautiful location, five star service!
I stayed at the Sheraton Oceanfront on Christmas day. The hotel is newly remodeled every staff member I came across was plesant and gave five star service. My room was clean and odor free!! Checked out the pool and the tempature was perfect. Cant wait until my next stay!!!
December 27, 2012
Rated 4 out of 5 by Motraveler This hotel is nice.
This Sheraton is a nice hotel, just a little older. The room was clean, bed was great and the location is great. The food in the restaurant was great but service a bit slow.
Overall I would recommend this hotel to others.
July 14, 2014
Rated 5 out of 5 by denny6258 Hotel is located in a perfect spot overlooking the ocean
Exceptional hotel, great features and staff, very customer friendly and attentive. Hotel is extremely well mainained and clean. Perfect vacation spot for families! I will defiantely be returning!
July 14, 2014
Rated 5 out of 5 by Tammie53 This hotel was awesome
Beds was so comfortable and the air condition was perfect...best sleep I had had in a very long time. Can't wait to do it all again.
July 15, 2014
Rated 2 out of 5 by diaappointed23 Disappointing
It is the Sheraton so you expect quality, but they description of the room was misleading the hotel clerk even said a lot of guest think. Former guess personal items where in the room after I was told the room was cleaned.
August 10, 2012
Rated 3 out of 5 by Mary28 We enjoyed our stay at the Sheraton.
We are a family of four and traveled with our family dog and the stay at the Sheraton was enjoyable. We were in a Deluxe Queen Oceanfront and the room was clean, a little tight and very expensive. We received the AAA discount and the room rate was still high.
We also received breakfast for two each day under the AAA rate, which the buffet was excellent. However, this past Saturday the hostess was not very good with the customers. She actually embarrassed me to the point that a good portion of my day was ruined. I hope she doesn't make anyone else ever feel that way.
August 17, 2012
Rated 5 out of 5 by Backagain21 "Everytime I walk through the door, something Wonderful happens!"
My 7yr old said this coming in the door the second day! Our kids beds were made with their favorite stuffed animals and their blankets tucked in! Our room was just perfect, quite, clean and plenty of space. I planned our family vaca here because of how close it is to the beach, great food/service, and basically feeling like we were at an all inclusive resort! Can't wait to get back...Job well done Sheraton!
June 25, 2014
Rated 4 out of 5 by Rose13 great view and nice upgrades
While this was a positive overall experience, there were little things that could be improved. The A/C unit in the room was quiet - so quiet it didn't work overnight. not sure what that was all about. The fawcet in the bathroom leaked. it was surprising that housekeeping wouldn't notice this and turn in a repair order. Additionally, when we asked for our towels to be "refreshed" they sent clean ones, but didn't take away the large pile of wet ones. Additionally, we received four bath mats and no bath towels! Kind of hard to dry off from a shower with a bath mat.
June 24, 2013
Rated 5 out of 5 by fv19 Love the studio rentals. Great staff, facility looks nice.
Love studio rentals. Very nice room. Staff is great.
July 15, 2014
Rated 5 out of 5 by Brad2L Exceptional Customer Service & Hotel
The hotel accommodated our needs & the staff/management provided us with the utmost customer service!!
January 29, 2014
Rated 2 out of 5 by skaufm My room was never cleaned
I had stayed last weekend from friday to sunday and my room was not cleaned once. I was suprised to come back to my room on saturday without the beds being made or towels restocked or coffee cups restocked.
I had also gone down to the desk for bandaids and they were only "allowed" to give me two. How much does a bandaid cost! They had a huge box!
Pet friendly hotel which i was unaware of until i saw more dogs than people coming in and out of the lobby. I love dogs but for those who do not, watch out they are everywhere.
Between the pet friendlyness and my room not being cleaned all weekend it made me question the cleanliness of this hotel.
My friend had a cabana room which was smaller, less nice, and more expensive than mine!
October 4, 2012
Rated 4 out of 5 by sweetlou22 This hotel is very nice!
The service & amenities were first rate. The staff were very friendly and helpful. In addition, the location (waterside) was awesome!!
April 20, 2012
Rated 5 out of 5 by Claudio19SmileyFace89 Amazing
I wanted to take my wife on a random get away. When we arrived the hotel was getting upgrades to the parking deck and adding fountains to the front entry. Sucked due to parking, but they offered me valet parking free of charge. Everyone wore a smile and really seemed to enjoy their job. Their food was amazing, I loved the Vodka Shrimp Pasta. I will say I had one lady rub me the wrong way as a greeter (seemed like she was filling in, still not an excuse) But the waitress and everyone else made up for that. :) I do plan on going there again in the near future
June 25, 2013
Rated 5 out of 5 by Traveler91 Nice Location
Hotel was very clean! Staff was helpful and enjoyed the location of the hotel!
July 12, 2014
Rated 5 out of 5 by CecilleMGS Great Service and Hotel! Highly recommended
This hotel has done a great renovation and improvement. I was pleased with my stay years ago and now was really really great! The staff were wonderful. From the front desk, I wish I could remember her name, the lady who checked us in... she even helped us set up the roll away bed. The female servers for 2 consecutive mornings when we had breakfast were amazing and top notch service. Overall, great stay and would highly recommend.
Congratulations to all staff.
June 9, 2014
Rated 2 out of 5 by KelleyZ06 Nice but needs work
We stayed in a very large suite which was clean and roomy but had numerous issues that need to be addressed by management. No towel or toilet tissue holders, or door hooks to hold towels or clothing. Bar sink and bathroom sinks backup and don't drain properly. Bathroom receptacle doesn't work (we tried the reset). Coffee maker is terrible and makes mess. Chandelier too low and kept heading head on it. No pay movie channels and not a great selection of premium movie channels. A safe in room would be nice. Definitely not our idea of a $400-500 a nite room.
July 8, 2012
Rated 3 out of 5 by Sally234 No internet access?
HI there- it is a lovely hotel. I love the location, and the amenities, comfy bed and good restaurant. But no internet access? Seriously? I'm traveling on business in the area biweekly- and need fast internet access. But nothing I tried could get me on the internet at this hotel. And I gave up on trying to find a hot spot for my ipad. I even tried using my mobile air card, to no avail, as there was limited cell phone coverage from my room. I got up early, after arriving to the hotel late, expecting to put in a quick hour of emails, to then spend an hour plus trying to get on the internet, going to the lobby, and even using trying the computers in the lobby. But no avail. In this day and age, wireless should be quick, free, and everywhere when in a hotel. Not a process... I was very frustrated and annoyed by the time I left. The staff tried to help, but kept giving out the wrong codes. Seriously?
March 18, 2012
Rated 5 out of 5 by Sue08 Great Hotel
The Rooms are wonderful as well as the Hotel. The staff was inexperienced and could use customer service training. Friendly. I would not recommend the restaurant, slow and inexperienced and not customer service oriented.
July 7, 2014
Rated 4 out of 5 by Iandrew Great Hotel
We recently stayed at the Sheraton on our wedding night before heading out for our honeymoon. We had a great stay and really enjoyed the hotel. We had called the week of our stay and request the 'romance package' of champagne to be in the room when we arrived. It was not, however upon notifying the front desk, they handled it extremely well and were so apologetic. It did not ruin our evening and when they sent it up, they also included a gift certificate to the restaraunt at the hotel. Overall our stay was great and would highly recommend this hotel.
October 26, 2012
Rated 1 out of 5 by Mark1959 Awful
Overflowing toilets from friends room from basic flush. Food service the worst I have ever seen. 35 to total of 55 minutes wait time for food that was wrong! The bar ran out of my brand of draft beer! I will never stay at this hotel again.
July 3, 2014
Rated 4 out of 5 by Twoputt Not too bad for a last minute trip.
The hotel looks nice. Quick and easy at the front desk. Like the free self parking. The double queen was large enough for 3 adults and a toddler. The bathroom was renovated but small and no towel racks. The service was pretty good; needed extra towels got quick response. Needed the battery changed in the smoke detector also quick response. Only complaint is the maid service never cleaned the sliding glass doors from the baby's messy fingers. Easy access to the beach, the pool was always too crowded. You have to get there early to claim chairs.
July 21, 2013
Rated 3 out of 5 by Remm56 Fix the AC in the meeting areas
the AC was not working in the reception area on the second floor where you have these high windows looking out on the beach, that should be fixed !
room was ok, beds were the best of the entire experience, elevators slow, shower first day took 5 minutes to get hot water !
June 30, 2014
Rated 5 out of 5 by Brandsusa3 Excellent Staff
I was very impressed with the staff of the Sheraton Virginia Beach. Lee was very helpful when we walked in. By the time we got checked in, he had already taken our bags up to our room and sorted everything so well. The front desk staff was very helpful and courteous. The manager (Lauren) really went the extra mile to meet the unique needs of our family and I greatly appreciated all her help. Bottom line, the staff at this hotel are willing to go above and beyond and that's always more impressive to me than the nice rooms and comfortable beds.
August 22, 2013
Rated 4 out of 5 by TomH922 Great beach location
Located directly on the beach. Has its own pool as well, and balconies that look out onto the beach. Great mattress on bed and big fluffy pillows. Excellent customer service. The food in the hotel restaurant (Fusion) is excellent. Convenient, free parking.
Drawback: located on flight path to Oceana Naval Air Station, so a lot of jet noise on weekdays. Rooms are well insulated from outside noise, but noise from adjacent room passes freely through door to adjoining room even when door is closed.
May 13, 2014
Rated 4 out of 5 by Larrij1960 Friendly staff
I was very impressed with all the staff at this hotel. They were very attentative and understanding of my needs. The hotel was nicely decorated, very clean and also pet friendly.
July 4, 2014
Rated 5 out of 5 by AlwaysMarine Thank you!!!
We stayed during the busy weekend of the Shamrock Marathon. The staff were amazing and gave us a great room with a view, despite such short notice of our stay. They gladly accommodated us and made our stay worth the price! Unfortunately, our car was stuck in the parking lot during the marathon course after I had finished my half marathon. Since we had no way of leaving, the staff allowed me to re-enter my room after checkout time so that I could shower while we waited for the road blocks to be moved. I cannot thank them enough for this luxury!!! After 13.1 miles of running, I'm sure my family thanks them, too, since we had a 2 1/2 hour car ride before I'd be able to get home to shower! LOL Thanks again to the staff at Sheraton for making our stay so comfortable and by providing me the opportunity to shower while we waited for our car. THANK YOU THANK YOU THANK YOU!!!
March 18, 2013
Rated 5 out of 5 by TDT3 Very pleased this time around
We have used the Sheraton Oceanfront many times in the past. It seems that they have stepped it up in the customer service area. The staff was extremely pleasant, always greeting and eager to serve. The breakfast buffet was consistently good as well as the food at the outside restaurant. We will definitely return to the Sheraton Virginia Beach Oceanfront!
June 20, 2014
Rated 3 out of 5 by andyb123 conveniently located
2 areas of improvement. 1. the dogs and all that encompasses. Hair, smell and noise 2. public use space a bit too small, fitness center, outdoor bar.
July 4, 2014