Rated 3 out of 5 by Trulani Good Experience-Needs improvement
While I was extremely happy there was a hotel that was pet friendly - my only gripe was the couch smelled of cat urine. When you first walk in - it smells clean but as you walk on the carpet continuously throughout the day - the smell became so obvious. Like I said great location and check in and out was good but the smell was too overpowering.
September 15, 2013
Rated 3 out of 5 by tizhot rug cleaning
Why would you clean the rugs at 3:30 am on a dog floor ? It had all the dogs barking and howling. The notice was not given till after midnight cause we woke up to our dog going crazy from the noise. Why not do it later in the season when not as many people are visiting?
September 13, 2013
Rated 4 out of 5 by TravelingMan Nice view of the Ocean
Great location, what's not to like looking at the Ocean. Was able to get my Platinum upgrade to this Presidential Suite, not bad...
September 13, 2013
Rated 4 out of 5 by Catgirl Very good hotel
I like it very much. Very good service, people, features and for me the best is because is a pet friendly hotel. They were awesome with my Chihuhua and with us.
September 12, 2013
Rated 5 out of 5 by BoykinMom Best place in VA Beach for travel with dogs
Had a wonderful 2-day stay just after labor day. Room was clean, staff were friendly and overall efficient. Appeared to be recently remodeled. We always travel with 2 dogs and this is probably the best overall we've been to for pet-friendly location and hotel experience. The 3rd floor (only floor where dogs are allowed) was full of pups during our stay and it seems like the rooms are sound-insulated, as we heard no other people noises and only a few quiet barks from other guests' pooches - and those through the door, not walls. Had a great dinner at the ocean front outdoor cafe, and although we didn't try it, did notice that the restaurant has a beautiful view. Walking distance to plenty of other restaurants, too. North side is also an easy drive to First Landing State Park, which has calmer water than the Atlantic and was great for swimming and walking the dogs. Bathroom is smaller than new hotels but finishes and cleanliness were great. Only downside was housekeeping just rotated the bed linens instead of changing them when we put the "please change" card on the bed. Everything else was excellent!
September 8, 2013
Rated 4 out of 5 by DottyD Room Amenities
We stayed in 529, it was a handicap accessible room. We did not require this type of room but we assumed this was the only suite that was available when we booked our reservation.
We did not have a full size ironing board and asked 2 hotel staff employees if we could obtain a full size one. We called guest services and were told the hotel only provides the counter top boards. The board in the room was not even functional.
September 7, 2013
Rated 4 out of 5 by Joanie10 This hotel is located in a quieter part of Va. Beach
Location is great; easy to walk to restaurants and other shops. Enjoyed having a restaurant, bar, lunch and biking right at the hotel. If you did not want t eat in, you can walk to restaurants nearby. Staff was pleasant. Great fitness center.
September 4, 2013
Rated 5 out of 5 by glennieboy Updates are excellent
For the last several years, We have stayed at this hotel during the Labor Day holiday. The renovations made during the last two years are all outstanding from the updated rooms, the new outdoor pool and the poolside bar. The wait staff and service here have always been terrific and continues to be so. We will be back for sure! Keep up the good work.
September 3, 2013
Rated 5 out of 5 by Lakewood73 Wonderful Stay
This was my very first time staying at a Sheraton Hotel. The staff was very friendly and professional. I really enjoyed the restaurants at the hotel. I loved my oceanfront room. It was an excellent view of the beach. I am looking forward to staying at the Sheraton again very soon.
August 31, 2013
Rated 1 out of 5 by cloud Feel bad and wanna go home!!
I'm staying now.
I should not come this hotel! I picked this hotel because I'm a SPG gold member!
Useless SPG Gold membership, can't late check out, no upgrade or enhance room! In my room phone is not working, one of light gone, when I came to room smell wasn't good now I found out,, it came from carpet! I request slipper, I waited more then one hour no one came, I called hotel with my cell phone because in the room phone is not working, they said they don't have slipper and did not tell me! I waited more then an hour, what a fool!
This is my first day of my vacation and my one year anniversary! What a day!
I'll naver ever will not come back!!
August 31, 2013
Rated 2 out of 5 by bonjourq Not the best in the area
bad experience , to many problems !!
August 30, 2013
Rated 4 out of 5 by Miri13 No housekeeping
We didn't see the housekeeper coming through and we needed at least the trash to be taken out.
August 29, 2013
Rated 4 out of 5 by LorettaH2 Nice but has shady restaurant staff
The hotel was nicely furnished but room was a bit smaller than what I'm used to. Causing us to feel a little cramped, especially the bathroom. The front desk staff was superb and the staff that you met on elevators or in the hallway were all very pleasant and willing to assist if needed. However we had a very bad experience with the Cabanas bartender Samantha. She overcharged us by $20.00 when we paid with cash. She gave us no receipt and when I went back to another bartender to double check the price, she confirmed we were overcharged. It was brought to the attention of Jennifer , the manager of the restaurants, by the front desk personnel. Jennifer was not only unwilling to assist and but was extremely rude and condescending. Until the staffing in this hotel restaurant area is changed, I will consider using another facility in the area on my next visit.
August 27, 2013
Rated 5 out of 5 by Jim888 This hotel has great features
This hotel has great features and wonderful location: warm water indoor pool which was kid and adult friendly with spa and plenty of towels, outdoor pool, right on the boardwalk and beach, near the entertainment stages which included the VA Symphony one night and fireworks another night, shopping, great restaurants, terrific outdoor cafe and bar with great food and drinks, Kids Club, right on a very clean and well guarded beach, nice sized refrigerator in the room and microwave. We really couldn't have asked for more and this hotel was a good value. We truly enjoyed our four day stay. We needed connecting rooms so all we could be assigned was a "partial ocean view" (only kind they had which could be adjoining). We saw the "full ocean view" rooms and they we wonderful, especially the balcony. Unfortunately, we could see the ocean from ours and also much of the roof with all the HVAC system that ran day and night and made noise enough to hear when the balcony door was closed. This was distracting and unpleasant.
August 26, 2013
Rated 4 out of 5 by Neat My Kudos and Issues
OVERALL, I'd like to thank Patrick and Bekah (front desk) and Marcus (valet) for the WONDERFUL service they provided during my stay!! They're attention to our needs and remarkable attitude made our stay pleasant, I would come back because of them. They were GREAT!!!!
I had 2 issues with my stay this weekend.
First, Valet closing at 11p, this is not posted in your handbook and I was taken aback when I was rudely informed by the night front desk clerk. Instead of him stating that valet is closed AND what the process would be to get my car, his approach was Valet is closed, period. After questioning him for several minutes, he finally stated that he could get my key and location of my car.
Second, not sliding my closeout receipt under the door. I found it on the floor, called to front desk and was told due to renovation they stick the receipt in the crack of the door, because it will not slide under the door. WRONG!! I was able to slide the receipt under the door. There is pertinent information on our receipts, for security reasons, please allow a better way for customer to receive such a vital document, during this renovation.
August 26, 2013
Rated 5 out of 5 by NILAS Perfect!
Not only was the hotel beautiful and clean, but the staff was tremendous. Excellent customer service. Will DEFINITELY be back to this property. Great location too!
August 26, 2013
Rated 5 out of 5 by Brandsusa3 Excellent Staff
I was very impressed with the staff of the Sheraton Virginia Beach. Lee was very helpful when we walked in. By the time we got checked in, he had already taken our bags up to our room and sorted everything so well. The front desk staff was very helpful and courteous. The manager (Lauren) really went the extra mile to meet the unique needs of our family and I greatly appreciated all her help. Bottom line, the staff at this hotel are willing to go above and beyond and that's always more impressive to me than the nice rooms and comfortable beds.
August 22, 2013
Rated 3 out of 5 by VanessaPro Great service, but need attention
This was the second stay for us. We used points. It was decent enough. The rooms were fine, just a little small, but clean. The public spaced could use some attention. There were filthy windows and glass doors, some trash in the pool area. I highly recommend doing something more with the splash pool area in the front. That's a lot of wasted space. I also recommend better lighting in the bathroom, perhaps a magnifying mirrow, and more hooks for bathing suits and towels.
The staff at the desk, in the bars and restaurants were all great, efficient, and friendly! Best mac and cheese! Good happy hour specials!
August 21, 2013
Rated 5 out of 5 by Bridge01 Very Happy
Stayed at Hotel from 8/13/2013-8/17/2013 very clean staff was great
at first we had room booked on Second Floor above the pool and asked for higher floor and staff made sure we had a higher floor. Roll a way was amazing just like a twin bed!
August 20, 2013
Rated 4 out of 5 by TJMD Great location
Everything was really nice. Patrick at the front desk was wonderful!
August 19, 2013
Rated 5 out of 5 by Jim888 The staff reflect the hotel
We had an excellent stay at your hotel. We had two rooms with our relatives from Michigan. The indoor pool helped break up the visits to the beach. And the adults enjoyed the bar after hours. From Joey a new bartender to Patrick and Amanda at the Starwood guest services, the staff reflected the excellence of the hotel. The face lift of new renovations was spot on with the emphasis on parents with kids enjoying an escape vacation.
August 18, 2013
Rated 5 out of 5 by khussein64 Virginia Beach
Stayed at Sheraton ocenfront several times over the years. We loved the improvements and renovations. Great job..
IWe had to cut our stay short because of the weather.
The only thing I would comment on is the elevators were slow somewhat...
August 18, 2013
Rated 4 out of 5 by KW25401 Renovations are much improved!
I stayed at this hotel two years ago. I would rate the hotel as average at that time. I frequent SPG properties all over the world on a regular basis. The renovations are a big improvement, I was very much impressed with the cleanliness and attractiveness of the hotel. I definitely plan to revisit and frequent this hotel in the future.
August 17, 2013
Rated 1 out of 5 by Yankee241015 Extremely DIsappointed
I have stayed at a Sheraton Hotel before, but unfortunately this one was a terrible experience. We did not get a suite like we booked and all Tia the manager would say to me was you got the room you booked. Obviously I didn't, otherwise I wouldn't be arguing with you. Housekeeping never arrived to bring fresh towels until well after 4:00 pm in the afternoon and when I called to have towels brought to my room no one ever showed up after 2 hours. The indoor pool area was extremely messy with wet towels on all the chairs, food spilled on the floor and drinks sitting all around that you had to walk over. It was a first time to VA Beach and probably my last!
August 17, 2013
Rated 2 out of 5 by SMA007 Virginia Beach Family getaway
Room was fine, only two elevators made for slow trips back to the room. Dinner was very poor, substandard food and service. 4 of us--took 20 mins to get 3 rolls! Lunch on the beach was very nice.
August 14, 2013
Rated 5 out of 5 by VA12 GREAT SERVICE!! GREAT HOTEL!!
We enjoyed every second being at this hotel. And the management is great!
August 14, 2013
Rated 5 out of 5 by Mitzi6 Wonderful Hotel with Wonderful Views
This hotel was wonderful from the first moment we walked in...they were friendly and helpful. Rooms were comfy and beautiful. We had a partial view of the ocean that was amazing. Loved this hotel and will be back next summer.
August 13, 2013
Rated 2 out of 5 by Teri77 Hotel Needs New Guest Focus
I am a 15 year veteran meeting planner and seasoned traveler. I am also platinum with Starwood. Upon my arrival, we were placed on the first floor (right by the pool). I requested higher floor and none were available. I cannot imagine when I made my reservation (3 months ago) that all upper floors were booked. I know how the booking and room assignments flow with reservations and was VERY disappointed that none were available. I asked for other options and the front desk associate said to me "we have none" She never gave me an alternative for the next day, offer to compensate us for the inconvenience or even try to soften the situation. I also think the hotel was not interested in accommodating the hotel guests. The staff seemed extremely stressed during a down pour of rain at 3pm on a Sat afternoon. There were 100's of people in line for the elevators that took FOREVER, and not one staff member attempted to suggest other elevators down the hall, or help with luggage, or even have small bottles of water or something to make the guests feel less frustrated. It was as if it was too much for them to handle. I was very disappointed with the service level of this hotel.
August 12, 2013
Rated 4 out of 5 by Carguy2100 Thin walls
Nice Hotel. Upscale, staff was nice, clean rooms. Only negative was real thin walls. We could hear conversations of the people in the next room.
August 12, 2013
Rated 5 out of 5 by NormSenior Extraordinary, as usual.
My family and I travel here every summer for our vacation and it never fails to amaze us. The rooms are amazing, great views, clean, comfortable and the beds are out of this world. The staff (all the staff) never fail to impress. The restaurant staff (Steve and Rick especially) are tremendous. The front desk staff are welcoming and aim to please. This place is THE perfect family getaway destination.
August 11, 2013