Rated 3 out of 5 by Seminar Needs Heat
Took a seminar at this hotel. NCPE. Facilities were above average, it was early December and the seminar room, as well as the hotel lobby were very cold. Everyone was complaining, with no results.
December 14, 2013
Rated 4 out of 5 by Mooskie Comfortable and Clean
Stayed on the 4th of July. Our room was small but comfortable and clean.
July 7, 2014
Rated 1 out of 5 by travelfrequent This hotel has poor customer service
The customer service provided by this hotel was unsatisfactory. Management was inattentive to the problems of the hotel, as demonstrated by the lack of response received from the general manager.
November 19, 2013
Rated 5 out of 5 by Ollie03 great place for business or pleasure
Being on the club level has great benefits. The complimentary breakfast, all day access and evening wine and hors d'oeuvres is a lovely aspect. The staff in the morning and evening are
October 14, 2012
Rated 4 out of 5 by NYYanks527 Very nice property.
This is a very nice hotel for the area and offers everything you need. The gym is great and the Club level is also very nice. One of the few properties in the NY/NJ area that offers free parking.
October 25, 2012
Rated 4 out of 5 by Larryort Consistently good service
We've stayed at this property before and we find it consistent with the overall quality Sheraton Product
June 24, 2014
Rated 5 out of 5 by connie12804 Great Hotel
The hotel was excellent. The bed, pillows etc...were SO comfortable! The breakfast was awesome. However, the male waiters' personalities could use a upgrade, but the waitress was VERY sweet!
October 10, 2012
Rated 5 out of 5 by karwms Great
The facility was great and clean
July 14, 2014
Rated 5 out of 5 by Anne4911 Clean hotel
Room was clean, staff responsive, pool cold, but hot tube great
July 5, 2014
Rated 5 out of 5 by Margaret21 hotel staff were the best
I look forward to returning
July 12, 2014
Rated 4 out of 5 by BusinessTraveler Clean, Comfortable, Accomodating, but Needs a Real Business Center
Given that this facility is a conference center, there is no excuse for not having a staffed business center. There was no assistance available, for example, for sending a fed ex.
June 10, 2013
Rated 5 out of 5 by kp52 wedding party
good for weddings and business meetings.
July 8, 2014
Rated 3 out of 5 This Hotel use to be great,,,now its middle of the road
I asked for a large room... got a small room... Dog barking all night in the next room over...kids running around making noise....
put the kids and the dogs on there own floor
February 12, 2013
Rated 4 out of 5 by ki2013 This hotel is upscale
The hotel is very easy to find with is very visible structure. The elevator is very quick and offers a beautiful view. We had a drink at the bar and the service was very good.
October 21, 2013
Rated 3 out of 5 by drewbydean Wireless Network is in major need of an upgrade
I had 2 devices I need to use: my laptop, and my iPad. I lost track how many times my iPad was kicked off the network. I had to keep logging in and it was really annoying.
April 7, 2013
Rated 4 out of 5 by PlanoRJ Staff is very friendly and responsive
Staff members are friendly and responsive. I am greeted by name and a welcoming smile. Stacy and David (front desk) always make me feel "at home".
April 22, 2014
Rated 5 out of 5 by nyautoinsurance the view from the window is the best
the hotel is very nice the service is great and fast when you arive the rooms with view to the front makes the stay feel your on a airplane looking at niagre falls
August 15, 2012
Rated 5 out of 5 by santri1969 Good North Jersey Hotel
Stayed multiple times at this hotel and it is a typical Sheraton property with a lot of business travelers - good service and consistent SPG platinum upgrades.
June 16, 2013
Rated 5 out of 5 by Alak37 This hotel is beutiful
The hotel was beautiful. Only down fall was the breakfast it could have had more variety of drinks instead of just coffee. I would recommend this hotel anyone
September 12, 2012
Rated 4 out of 5 by ProfVA Very nice hotel
This hotel is very nice with big comfortable rooms. However, it is a "venue" hotel for weddings, bar mitzvahs, conventions, etc. So it can be noisy at night.
September 12, 2012
Rated 5 out of 5 by FrequentTraveler13 Simply the BEST!
Another fabulous stay. This hotel is truly a gem. I cannot thank the staff enough. I am tending to spend my weekends here. Its home away from home.
October 21, 2012
Rated 5 out of 5 by FrequentTraveler13 MAGNIFICIENT NORTHERN JERSEY DELIGHT!
I stayed at this SPG property for a quick one night.
Location: Bergen County, Northern New Jersey.
TRANSPORTATION: Rental car is the best otherwise its difficult to move around the area. You can also take the New Jersey Transit trains to Ramsey Route 17 station from New York or Newark but will have to call a cab after that.
CHECK IN: Was smooth and quick.
ROOM: Was a beautiful junior suite on the 21st floor. It had a separate sofa and beautiful views of the mountains.
STAFF: Thank you Jonathan, Makeda, Denasha and a warm welcome to DAVID the new arrival at the front desk. ROB thank you for saying hello in the club lounge.
CLUB LOUNGE: I must thank Makeda again for everything that she does and also thank Kathy for breakfast in the morning. The food is amazing and the views from the lounge on the 22nd floor are just amazing.
POOL/FITNESS CENTER/JACUZZI: Located on the ground floor. You will need your room key to gain access. They even have a washer and dryer in that area should you need to wash clothes.
OVERALL: Beautiful hotel in a beautiful location.
RECOMMENDATIONS: Please check this hotel out. It is beautiful and you will enjoy your stays here.
March 31, 2014
Rated 4 out of 5 by MCD12 Overnight stay
The Sheraton Mahwah always provides a consistent experience. It's a great deal for a clean hotel room and friendly service.
February 17, 2014
Rated 5 out of 5 by Husker Great Hotel with great people
It all started at check-in. The freindly professional greeting was very warming. What a great team they have at this Sheraton!!
April 3, 2013
Rated 5 out of 5 by JohnnyA Great Price - Great Room
The price was very reasonable and the rooms are biga lot of windows and above all very clean.
May 5, 2014
Rated 5 out of 5 Your staff are champs!
It's always a pleasure to say at your hotel. The staff, facility and food are top notch...keep up the great work! Best,
February 7, 2013
Rated 5 out of 5 by FrequentTraveler13 HOME AWAY FROM HOME
Absolutely amazing. The BEST Sheraton ever. Very friendly staff and the most beautiful location. Its my home away from home.
December 25, 2012
Rated 4 out of 5 by melanie1625 Nice upgrade
When staff gave us the wrong room, they upgraded us for free! Nice service and beautiful room!
April 29, 2014
Rated 1 out of 5 by MikeA Hotel leaves a lot to be desired
The place is run down, no bellman in sight and just simply not a place you should stay if you are used to SPG properties.
April 20, 2013
Rated 5 out of 5 by jp100 nice and good
we attened wedding past two weeks. hotel nice and good clean. nice view out side. good location. staff was very helpful.
September 25, 2013