Rated 2 out of 5 by Rob47 The staff needs work....especially toward Platinum members
I must ssay i was not impressed by the friendliness of the staff. When i arrived i was not greeting very nicely. A smile is worth so much these days. After the guest services manager finished checking me in (without so much as a word) i asked if the room i had been given was an upgrade. (As a SPG Platinum member we are always offered the best room the have at the time of sheck-in) It was 3:00pm in the afternoon and i was told they had no upgrade period. I wasnt asking for a suite (which we are also entitled too) but rather just asked if there was an upgrade to a higher floor or a club room and was told they were all sold out. Never in 10 years as a SPG Platinum member have i never recevied at the very least a small upgrade to the club floor of something. Instead of checking or even apoligizing he just ahanded me a card and sdaid if i didnt like to call this person and gave me the card of some manager. Really bad attitude exspecially for their most valued guest. I guess i will have to feel more valued elswhere. (then to top it all off a busiess associate who i travelling with (who is not a Platinum member) received a room upgrade. You know what?? It is not worth the aggrevation to stay where you are not appreciated.
December 2, 2012
Rated 5 out of 5 by DonaldM6 Great Hotel
Very enjoyable stay at hotel for the adults and the children
June 15, 2013
Rated 4 out of 5 by marsunshine Club Lounge
The Club Lounge food, atmosphere and staff are outstanding.
July 17, 2012
Rated 5 out of 5 by dreg For Family
Great place to stay for the family and excellent value!
August 21, 2012
Rated 5 out of 5 by JoeN Great Stay
This is one of the bext Hotels for Value in the Area
July 1, 2013
Rated 4 out of 5 by Jsk1 Reasonable Stay
Rooms are clean and nice. Gym is newly renovated. Would have liked a usable fridge and/or microwave (just minibar).
I ordered room services several times. Food was fast, but below expectations (ribs were really poor quality...worst I've had, congee meat yuk, club sandwich ok). Food quality is a definite room for improvement. Suggest manager tries the ribs and sees how poor they are!
A mistake was made on my bill (over charged Internet). I called lobby they said I needed to call a daytime staff person who could fix the issue (don't see why need to call and the lobby person couldn't have called to take care of it instead of dragging me into the issue. Better training needed there). They fixed the mistake in the end and apologized.
I had a problem with the electronic wake up call. I set the wake up for early, but changed the wake up time to later on. A staff person called me at the earlier time saying that the system shoud have called me and there must be a glitch (so they woke me too early).
Aside from the billing issue, the staff is friendly and helpful.
Overall this is a clean hotel with the studio suites being renovated. Overall happy with them and I'll stay there again as it served my main need ( a clean quiet night sleep).
January 11, 2013
Rated 5 out of 5 by thomas58 Very nice hotel!!
Great stay!! Staff very friendly and helpful!!
July 16, 2012
Rated 5 out of 5 by Dyechick Always wonderful
I stay at this hotel frequently and LOVE it!
December 6, 2012
Rated 4 out of 5 by Claude57 Good location
Close to city Center , airport , highway
December 16, 2012
Rated 4 out of 5 by Scotian Beautiful decor, bright and modern
The room was very lovely. .
July 27, 2012
Rated 2 out of 5 by kirbowla What a customer says and what hotel staff choose to hear.
As a soon to be life-time Platinum member, I preferentially stay at Sheraton properties often. The Sheraton Cavalier in Calgary has been my 'go-to' property in that city for some time. Sadly, staffing changes sometimes bring a reduction in customer service. My stay at this property was related to our family amassing to celebrate our grandmothers 99th birthday. I made arrangements for both of my sons (22 and 23) to be in Calgary for this occasion. I spent far too much time on the phone with the staff explaining to them that I needed a room with a King size bed and a pull-out sofa bed. When I repeatedly specified this requirement, what the staff kept hearing was "Oh, so you want a suite." What they gave me was a suite with a King size bed and no pull-out sofa. I had to call down for a cot and the staff happily informed me that they would charge me an additional $15 for this - which they did. My experience is that very often Sheraton properties have rooms (not necessarily suites) with pull-out sofa beds. There is so much value in actually listening to what your customers are saying as opposed to jumping ahead of them with what you think they are asking for. This was a disappointing stay that wound up complicating what should have been a very positive celebration for my family and I. I recommend the management at this hotel dialogue with their sister property in Richmond, BC. Now there is a management team that truly knows how to listen to their most loyal customers and execute excellent customer service! Kirby Briggs
December 8, 2013
Rated 4 out of 5 by RutBusinessTrv Great place but beware of the Green option
This is another great Sheraton especially the 8th floor lounge which makes it convenient to have small informal meetings through out the night. The pool/water slide was amazing.
Be warned however about the Green option they have which is in a form of a door tag to hang on the door outside the room. Once you hang that green option, you are placed on the "do not clean room" list and from that day on, you room will not be cleaned until checkout even if you only have it there for 1 day.
Not knowing this, I had my on the door the first day thinking I would participate every other day for cleaning but on the 2nd day after it was removed, no cleaning was done. After the third day, I called the front desk at 8AM and they told me by placing that on the door once, I had opted for the green option for the entire stay. I told them that is not my understanding and I needed the room clean immediately. The staff said they will send someone to clean the roomBy. That night when I returned to the room late and of course the room was not cleaned. I called room service and they told me that there were no house keeping left. I had to request them bring just extra towels and dump my trash.
I am busy enough when I am traveling and really don't extra task of chasing around the hotel staff to keep up the room.
So be warned. Do not use those Green door tags until your last few days.
April 13, 2013