Rated 4 out of 5 by SPGL2 Long time visitor to this hotel
I have stayed at this hotel on business trips for many years and admire it for the constant upkeep and renovations. It maintains a high level of maintenance and appearance both in its public areas and guest rooms. The quality of staff and training is also evident. One thing, regardless of your Starwood Membership standing it is difficult to obtain a room upgrade at this hotel.
October 29, 2012
Rated 4 out of 5 by brucehp enjoyed my stay but bathroom smelled of smokers
Nice hotel, convenient to the airport, plenty of restaurants near by. Only negative was that a previous occupant had definitely been smoking in the bathroom of this room. Not a really strong smell, but not what you want to face first thing every morning.
October 29, 2012
Rated 5 out of 5 by Fluff You won't be disappointed!!
This Hotel was everything you ask for when travelling for business. Great service and very good facilities. I highly recommend it.
October 22, 2012
Rated 4 out of 5 by Acelsie This might seem like Wineing
Stayed at the hotel for 5 nights. Had business meetings both at the hotel and elsewhere. The meeting facilities were acceptable. Rooms without windows are terrible for all day meetings.
However my disappointment came following an all day meeting at the hotel when we went to the lounge (lobby bar) for a glass of wine. We were promptly told we would not be served because a private function would be beginning in a short while. Others were turned away as well. There was not indication of the private event in fact signage in the lobby continued to invite guest to the bar for a drink. When I asked at the front desk I was summarily dismissed as well. Very poor performance all around.
October 9, 2012
Rated 5 out of 5 by Erin13 So much fun!
The hotel was so clean and the pool and waterslides were tons of fun! I would definately go again!
October 9, 2012
Rated 4 out of 5 by SpartanCntls Good Hotel but Noisy Room.
There was an air make up unit out side of our room that was noisy. Everything else was fine.
September 26, 2012
Rated 5 out of 5 by JasonS My kids want to go back
We stayed at the Sheraton cavalier for two nights and we had only planned to stay one. When the kids saw the waterpark, they were hooked. My spouse and I were impressed with the style and cleanliness of the rooms. Overall a great stay! Will be back!
September 26, 2012
Rated 5 out of 5 by 1spgfan Great staff ..Great benefits !
Considering I was in Calgary for a two day medical treatment ..the highlight of my recent trip was knowing I was staying here on the Club floor. I would have limited mobility because of my treatment ..the staff were helpful ..club services and food couldnt have been better ! A great Gold member benefit was late checkout...as I had recovery issues. Thank you to each of u...from room 809.
September 23, 2012
Rated 5 out of 5 by Phillig Sheraton Cavalier
The room was excellent as was supper at Carvers. The Club Lounge has been renovated and is a significant improvement. All aspects of the stay were excellent.
September 14, 2012
Rated 3 out of 5 by kevinw club lounge a dissapointment
every time we travel, we try to stay at a starwood property. we find the rooms clean and the most important for us ; the beds are extremely comfortable. the past two visits at the cavalier calgary, we chose to stay in club room for access to the club lounge. our main reason for this choice was so we could have a quick healthy breakfast with some choice. both occasions we had a tight schedule. the club lounge breakfast was to be served at 7:30 am, which would work with our schedule. the first visit , breakfast was not complete until 8:00 am and on our last visit, there wasnt any breakfast even ready when we left without breakfast at 7:50 am.
September 12, 2012
Rated 4 out of 5 by Kathy21 Great Family Fun
The Sheraton has great family fun.
With pleasure also comes business. Todays work world doesn't stop, a feature that would have been nice at the Sheraton would have been full service wifi, not lite at no extra charge.
The Sheraton is a great place for the family the pool is great, but no people were in it because it was cold.
Waking up to beer cans out the front door entry in the planters was not so family friendly.
We understand that the Sheraton provides lots of banquet functions, but seeing broken glass and beer cans is not what I want my children to see first thing in the morning.
Overall we had a great time. The new life jackets were wonderful. And provided at no charge was nice.
Thank-you for the new suite and coffee, overall happy with our stay and we will be back.
September 11, 2012
Rated 4 out of 5 by PDM5 Great beds - some changes needed
I really like this hotel for its location, parking and rooms. What does bug me is this is the only SPG property that requires you to sign a club lounge voucher and provide a tip to the club server. I have been to alot of SPG properties, and only here do they do this. Lighting in the bedrooms could be brighter for reading. Otherwise, a decent property.
September 9, 2012
Rated 5 out of 5 by Fredddd Great hotel and great people!
I stay here weekly and never have had a bad stay. The people working here always go out of their to make my stay special.
The hotel has ben renovated and is in great condition.
September 7, 2012
Rated 5 out of 5 by TheNotoriousTLC A comfortable stay for a family of six (& two dogs)
My wife and I have always been very impressed with the hotel and how everything has exceeded our expectations, so we decided to escape Edmonton for a night and bring the entire family with us for a day at the Zoo and a relaxing evening by the pool followed up by a movie.
At first, I was a little worried that a family of six and two dogs wouldn't fit into a hotel room comfortably. Imagine my surprise when we opened the door to the Executive Suite.
Not only was it large enough to fit all of us COMFORTABLY, it was in a great location (across from the pool, next to the elevator and ice machine). Oddly enough, the room was super quiet despite the location - we didn't hear a peep from people coming off of the elevator, nor did we hear anyone coming out of the pool.
In the morning, because the Club Lounge was closed, we were able to use a breakfast voucher in lieu. Excellent service, great food.
All in all, this hotel never ceases to amaze. My family and I will definitely be returning in the future.
September 7, 2012
Rated 4 out of 5 by roni17 Great Wedding site and the waterslide was fantastic
Our daughter had a fantastic time at the waterslide, what a great addition to our hotel stay. Our friend had her wedding reception at the hotel and Bernice and her catering staff were phenomenal; took care of everything with such professionalism and ease. highly recommend for weddings!
September 7, 2012
Rated 4 out of 5 by Amie45 Always really enjoy is hotel
We have stayed here before and will come again...our daughter loves the pool...we had a minor issue this time with what appeared to be blood on the hide a bed mattress, and when I informed the front desk about it nothing was done about...I informed them again when I checked out so hopefully something was done about it afterwards...the rooms in general are very nice and the beds very comfortable...the service in the lounge was good and the people who worked throughout the hotel were very friendly...we were there for the long weekend and it was extremely busy.
September 6, 2012
Rated 5 out of 5 by happymom31 This Hotel was excellent
This Hotel was amazing, any one with kids would enjoy this place. my kids loved it because of the indoor water park, rooms were clean and well maintained, The bed was very comfy. We ended up getting the calaway package, if u plan on staying at this hotel and u have kids I would get there package. My calaway package included one night, 2 adult tickets and 2 kids ticket to calaway park and $25.00 food voucher for the Hotel . My next trip to Calgary I will be staying at this Hotel.
September 6, 2012
Rated 4 out of 5 by Robby Very clean modern Sheraton
From entering the Sheraton to our room, I was very impressed with how clean everything was. Also, very nice lounge area on main level
September 2, 2012
Rated 2 out of 5 by Michael168 Poor Customer Service
We left a bag of clothing behind in the room. We left 4 messages over 2 days for the hotel's Lost and Found, Adminstration, and Management, and have not recieved one response from anyone. We are very disappointed with the lack of responsiveness.
September 2, 2012
Rated 5 out of 5 by Gouletset Best hotel ever
I booked this hotel online and when we got theyre it exceeded my expectations!! Beautiful rooms and bathrooms the waterpark was great for my kids- the pools coulda been a little cleaner but understandable with all the people coming and going. I needed towels and it was brought up within 5 mins! Great place and I have been recommending it to everyone!
August 29, 2012
Rated 4 out of 5 by marsunshine Terrific Lounge
The Club Lounge is an outstanding way to start and end the day. Considering SPG's most loyal customers use the lounge, the lounge should be staffed in the morning with someone who is professional, engages in conversation, and a great personality. Marie does an amazing job in the evenings - always a delight.
The hotel room doors do not block ANY noise from the halls and surrounding rooms - it feels like a group experience with all the activity that can be heard from your room.
Front desk - men are very professional; service from females is inconsistent.
The valet desk is very helpful and polite
August 27, 2012
Rated 5 out of 5 by Rumrunner Wedding Celebration
My son and his new bride got married in the ballroom. Immediately after the ceremony, while photos were being taken, the room was converted for the reception. Many guests stayed overnight at the hotel including my wife and I who flew in from Ontario. Family and friends all appreciated the convenience of having everything under one roof. Thank you to all the staff who made this special occasion a very memorable one.
August 23, 2012
Rated 5 out of 5 by dreg For Family
Great place to stay for the family and excellent value!
August 21, 2012
Rated 4 out of 5 by Shaker Great Location
The location of the hotel provides for close proximity to airport, shopping and restaurants.
Wireless internet did not work for me, but that may have been my device issue!
August 20, 2012
Rated 3 out of 5 by jats78 Nicely renovated
Enjoyed the newly renovated room and Club Lounge. The clerk at front desk was very curt. Checked on internet in lobby regarding upgrade and noticed 3 available suites. When we asked for the upgrade, we were told we already received an upgrade to the Club Floor and were told that there were no suites available. I called Starwood and was told that the suites were available. Is that the way to treat your Platinum members? Even though the Club Lounge opens at 7:30am thre was no hot water available for tea till 8am and the boiled eggs arrived later than that.
August 19, 2012
Rated 5 out of 5 by Welltravelled26 Highly recommended
We stayed for one night only and found the whole visit to be flawless. The hotel is in pristine condition, staff service was exemplary, the rooms spacious and beds were very comfy and while we did not have breakfast as part of our package, the restaurant off the foyer was very reasonable and had a great choice of food. There was also a starbucks in the lobby area. The hotel is about 10 mins drive from Calgary airport. We didn't get a chance to use the pool unfortunately. This visit was far far superior to our Sheraton stay in Toronto 4 nights earlier. I can't fault anything.
August 18, 2012
Rated 4 out of 5 by Familytravelerfor4 Booking doesn't matter
Despite pre booking a room prior to travel we arrived and were told the room we booked was sold out. There was zero effort to accommodate our needs and we were forced to take a different room. in the the end the room worked out though quite typical of any hotel we have stayed in with exception to the view which was quite stunning.
Very disappointed in the restaurant! No food we wanted, reeked of deep fried garlic from the over rated pasta bar and very expensive.
August 17, 2012
Rated 3 out of 5 by Superstar Perfect for large groups of kids
This Sheraton caters to families, and groups of kids. If you are looking for a peaceful and quiet place to stay you may want to consider other Sheratons. Everything is up to the standards you would expect of these hotels and the staff is very friendly.
August 16, 2012
Rated 2 out of 5 by RNCMG Grungy rooms not clean!
We updated to a suite from a standard room which we were told was upgraded. It was old and dingy, the sheets on the pullout couch my kids slept on had a tag stating that they were cleaned but there was hair all over the sheets. The bathroom was not very clean, it had something sprayed all over the door and floor, it looked like pop. The pool was great, kids enjoyed the waterslides however you need a key to get in the elevator and we got stuck with no key and had to wait for someone to come to get back to our floor. Would probably stay again if they started cleaning rooms a bit better.
August 15, 2012
Rated 2 out of 5 by disappointed3 Very disappointed
Our family of 4 booked a Dbl room and requested an upgrade (being SPG gold member) when we arrived. We were told there are only King beds on the Club Floor so we won't fit and they only have Dbls rooms on the 1st & 2nd Floors. We were told all the rooms are renovated and the same. Our room was on the 2nd floor and it was dark and dingy with the only window looking at the fire retardant sprayed ceiling of the indoor swimming pool. The bedding was dark brown and didn't looked dirty. We have stayed at Sheraton hotels for 10+ years and never had a room this bad! Having only King beds on the Club floor basically discriminates against family from staying there. All the other Sheratons we have stayed didn't seem to have this limitation and we were always able to use points or pay extra to be on the Club Floor. When we asked the front desk for recommendation to dinner, they told us to ask the bell captain who really didn't know anything. But that's not his fault since he's only the bell caption and not the concierge! A week later when we stay there on our returned trip, we were given a Dbls room on the 7th floor that was much nicer with WHITE bedding. Don't know why they lied to us the first night! VERY disappointed!
August 8, 2012