Rated 4 out of 5 by boby13 Communications about SPG
The hotel was great, enjoyed my stay, but one thing spoiled what would otherwise have been a great stay…
I was not sure of the various different levels of SPG perks that were or were not available to me, and had to talk to the guest services folks several times. One example of this was the SPG Member lounge, I went up there once for the evening drink and nibbles and saw that the lounge was also open at breakfast. So on my last morning I went to try the breakfast session, but the magnetic key would not allow me to get to the 15th floor, so I tried a couple of times, then called guest services and was informed that I did not have that perk.
I don't disagree with having different perks for different rates, all I would like is that some simple communication (maybe a list given at check-in) telling each guest what they have and don't have would prevent this minor embarrassment.
I may be over-sensitive about this, but I certainly felt uncomfortable having to ask what I had available for my stay. Everyone tried to be helpful, that is not the issue for me, just let me know ahead of time.
February 9, 2013
Rated 4 out of 5 by ragsdman good spot but a few annoyances
i thought the room and location were good as was the service. two things that were really annoying is the regular channels were not working on the tv and the internet was coming and going and very slow which for me is very unacceptable especially given i paid for it.
January 27, 2013
Rated 3 out of 5 by SPGTraveler12345 January 2013 Sheraton Eau Claire
I stayed there in mid January. Hotel was very nice. Staff were dismissive.
January 26, 2013
Rated 5 out of 5 by riene Went the extra mile!
I stayed one night ( to accommodate doctor's appointments) with our son who had a workplace accident and was confined to his room. Ashley from guest services sent him a wonderful platter - really brought a smile!! It was unexpected, thoughtful and greatly appreciated. The room and facilities are wonderful too! Love staying here!
January 17, 2013
Rated 5 out of 5 by 1Talkinghead Great Hotel
I have stayed here many times over the years. Its always clean, always comfortable. The staff when neede, are terrific. I always recommend it for business or leasure.
January 4, 2013
Rated 4 out of 5 by Pooja2005 This Hotel has a very good location and all rooms are suites
This Hotel has a very good location and all rooms are suites. The swimming pool is good. The staff are friendly. The food can be improved. Very conveniently located in the middle of downtown.
January 3, 2013
Rated 3 out of 5 by namrepis Carpet needs to be replaced
Nine years ago this was the best hotel in Calgary now money needs to go into replacing the carpet on the club level.
December 29, 2012
Rated 5 out of 5 by jared989 Great Expierience
I would like to thank all of the staff and the General Manager for making our stay the best it could have been. Our stay was for a very big occasion of getting engaged and they did everything possible to make our stay perfect. We look forward to staying at the Sheraton again in the future possibly even on our wedding night.
Thanks again for everything!
December 28, 2012
Rated 5 out of 5 by Sandra45 This hotel has staff that will go over and above to make your stay great!
Trevor at the front desk went over and above, he brought up "Christmas" chocolates and a little package of toys for my son.
December 28, 2012
Rated 4 out of 5 by steinline Great but valet parking WAY to expensive...
lovely hotel, attentive and helpful staff....but, thirty-seven dollars per night for valet parking, which is the only parking available, is outrageous in Calgary. Even Vancouver isn't this expensive. In a town where there is little truly effective public transit (like from the airport), either include parking in the rate (heaven forbid), or charge $20, even $22, but with tax, it was 39.90? Seriously...
December 23, 2012
Rated 5 out of 5 by Henry81 This hotel has great people.
From the front desk to the restaurant at breakfast time, everyone is very positive.
I really liked the new lounge on the 7th floor.
December 18, 2012
Rated 5 out of 5 by Luv2fly weekend in Calgary for Christmas shopping
Booked into the hotel for a weekend shopping trip and was pleased to receive a $75 gift card for 3 of Calgary and area "best" shopping malls.
My stay was perfect. Thanks Sheraton Eau Claire.
December 6, 2012
Rated 5 out of 5 by Dustyg This hotel has great features
The hotel is very nice, staff was super friendly, underground parking was a bonus and the food and bar is excellent!
December 4, 2012
Rated 5 out of 5 by Argie100x100 Excellent Staff
I stayed at the hotel this week and the experience was really great. The location, the room, but mostly the staff. I'll go back there for my future visits to Calgary.
November 29, 2012
Rated 5 out of 5 by Jacquie27 Location
You can't beat this hotel for location and access to downtown attractions, including the Zoo! Being able to walk out the front door and jog or walk through Prince's Island is fantastic and an added bonus. Feel like dinner out? Or a movie? Walk across the street.
November 28, 2012
Rated 3 out of 5 by vancouvertraveller Great location, great staff but quality is inconsistent and occassionally poor
This hotel is like second home given the number of days I have been spending here over the last 16 months. Unfortunately, even though the location is perfect with terrific staff and service, the room experience has been highly inconsistent.
(Note: all the below inconsistencies were experienced or observed as a gold/platinum member over months with 5, 6 and 7 this week too)
1. Internet connection ranges from OK to terrible (unbelievable and totally unacceptable!)
2. Room amenities such as bath robe, shower gel, mouth wash and bathroom slippers sometimes present, sometimes not (wonder what days are lucky)
3. The iron boards are a sham – cheap quality wrinkled covers that make it so difficult to iron your shirt. Replaced with something acceptable when the issue is raised. Why not just fix it for all guests.
4. Expired bottles of premium mineral water waiting for me as a platinum member amenity (really!!) this was raised with the front desk too. (is anyone reading it)
5. In-suite jacuzzi room sometimes with bath salts sometimes with not. (should I get my own?)
6. Corner suite with Jacuzzi had major bathroom drainage issues. Wash basin, shower room and Jacuzzi all clogged with drainage backup (eeewwwww!!)
7. Accumulated dust on water kettle (I usually don’t even check but was inspired in part by the latest CBC Marketplace – don’t even want to check using their tools)
So why am I still coming back here? Because I believe people can change and this problem is something that can be solved with a little love and attention from the right people on the right things (hint: quality assurance). My experience here has ranged from fantabulous to utterly disappointing and disgusting. This place was better and has quite often exceeded my expectations – come on guys you are Sheraton. Try and be consistent in your quality. Hoping to have all positive experiences going forward at this Calgary Sheraton Eau Claire – one of the finest hotels that just needs to get the basics right once again.
Will surely be seeing you again over the next few weeks with back to back bookings.
November 21, 2012
Rated 5 out of 5 by Kevin43 Perfect as usual
Anytime I'm passing through Calgary I stay at the Sheraton Suites Eau Claire. By my experience it is the best run Starwood property around. The staff are always friendly and go above and beyond to provide the best service possible. The entire property is spotless and well maintained. Another plus - if you're in a hurry, the in room dining is a pleasant surprise.
November 14, 2012
Rated 5 out of 5 by Traveldeedee Incredible club lounge!
Excellent SPG benefits, Club lounge is lovely (patio in the summer is EPIC actually), great food but what puts this property over the edge... incredible staff. Warm, professional, remember your name, truly treat you like a guest visiting their home. Very surprising to achieve this at such a large property. Consistently Impresses!
November 7, 2012
Rated 5 out of 5 by Mrecep Mr
Excellent staff, very clean good food and very good club launch.
November 2, 2012
Rated 5 out of 5 by Mrecep Mr
Very good service excellent staff nice restaurant verey good food in club launch verey good health club exercise room and nice jaquzy.
November 2, 2012
Rated 5 out of 5 Business trip - Total success becasue of the customer service
As good as any 5 star hotel
Well taken care of and superb customer service
October 30, 2012
Rated 4 out of 5 by calconf12 calconf12
clean, comfortable, convenient location; SPG should really rethink the internet policy - the hotel has a great offering that is not inexpensive - feels greedy to ask an additional $15 per room/day for internet. fyi - the lobby internet was not functioning well
October 29, 2012
Rated 5 out of 5 by Jimtraveller A great stay
Booked a birth year rate for three nights, which was a great rate.
The room was adequate and comfortable.
The lounge staff are the best, attentative, and remember me by my name. The food and drink was always plentiful and nice.
October 25, 2012
Rated 4 out of 5 by ArneG Consistant and Excellent
One of the only two hotels I'll stay at in Calgary for value and quality.
October 22, 2012
Rated 4 out of 5 by PMBEHRA Oct 2012
The Sheraton Eau Claire Staff is very helpful and go the extra mile to keep you comfortable. They truly care.
October 21, 2012
Rated 5 out of 5 by Birdman Sheraton Calgary is the best I have stayed at
Very impressed with Hotel, rooms were large spacious and easy to work in.The hallways were open and well lit giving a good effect.Staff was attentive and obviously well trained. I had meals in the Hotel and again quality and service met high standards.
I travel extensively across Canada and Internationally and can say without doubt that this Sheraton site is by far the best I have stayed in and will in future endeavor to book my stay here when back in Calgary.
To the staff Well done. Price per night however was not as competitive as I would have liked.
October 19, 2012
Rated 5 out of 5 by Jeri1 Jerald
From the time I arrived at the hotel until I checked out, I was impressed with the staff and service. When I first arrived I was met by the Valet attendant who informed me about the services of the hotel and made me feel very welcome and assured security of vehicle. The room and the food were excellent.
October 17, 2012
Rated 5 out of 5 by Blair50 Hotel is central to all
Had an excellent stay. Staff was great from check in to check out. Rooms were very clean and comfortable.
October 15, 2012
Rated 5 out of 5 by Candace1 An excellent property and service
Very impressive Hotel and Rooms. Courteous and professional staff.
October 15, 2012
Rated 3 out of 5 by KeithG Business services
Two areas for improvement. 1 - stop charing for in-room wifi. These days that is like charging for cable tv. And if you are going to charge $15 a day, make it for all devices. $15 a day per device does not mesh with how people work these days. 2 - the desk needs a better / higher chair for working.
October 15, 2012