Rated 5 out of 5 by JasD Great hotel excellent price!
This hotel is great. All of the staff I came in contact with were very nice and hospitable. The only issue I had with the room was there seemed to be a draft in the room with the sofa. It got quite chilly in that area but no real biggie I just cranked the heat up a little more when I sat in that room. Overall the hotel was a steal for the price!
November 27, 2012
Rated 2 out of 5 by Ksc1 Dirty rooms
I've stayed here before, but his trip found the hotel terribly dirty. There was a roach in the first room, so they moved me to another room where the carpet must've never been cleaned. So dirty! Also I had to call for a hair dryer and honestly didn't want to touch it , it was filthy. The pee who worked there are nice, but won't stay there again.
July 1, 2012
Rated 2 out of 5 by Jonzey Sheraton Suites Market Center Dallas
The entrance and lobby was impressive and meet my expectations. However several things were disappointing. There was a note in the elevator indicating updates and construction were underway. This I understand and accept, but the hallways were not vacuumed and cleared of dust and debris at the end of the construction day. They have two full beds stuffed into the bedroom so someone is sleeping right against the wall in each of the beds and you can not open the closet door fully because the door hits the end of the bed. The bedroom suite assigned for my family of four really only had room for a single king sized bed not two full sized beds. Finally but not least, my second suite, which was reserved for my parents, was not serviced for two days in a row even though they were not participating in the "Green" program. I had to request fresh towels for them for two consecutive days. This location has excellent potential, but because of my experience, I can not recommend them at this time.
July 29, 2013
Rated 5 out of 5 by Martinn Close enough to Home
The staff and concierges made my family and I feel right at home. The view of the Dallas skyline was amazing, the open air balcony was awesome, and the location is perfect. It was nice to be out of the hustle of Dallas and still be so close. Only minutes outside of town, I was able to drive, take a cab or hitch a ride on the Tram into Dallas.
December 30, 2011
Rated 1 out of 5 by NDD1012 Day one was fine day two would cause me to never stay in a Starwood again
Day number one was fine with check in and greeted by a great spg service member whom made us feel welcome. We did not eat in the hotel we were traveling up from Austin and to tired.
Day number two we were locked out of one room for almost two hours in this process it was dinner time. We were not once offered to go to the bar and have a drink or be put in another room while they fixed the issue. ( a coat hanger does not open a door and a engineer should know this) After two hours and removing the door handle they got the door open and moved one of us.
In my other room we ordered room service the food came up after a long delay with no for warning. I am ok with waiting on room service just give me a warning. When the food was delivered I was left with no itemized receipt when I requested one the gentleman snapped at me when I said the bill did not add up. Once we uncovered our food we realized the food was unedible and very displeased we called to have it taken away.
After speaking with the night manager and a day time manager almost a week ago I still have not seen any action into the situation. I am very displeased and when I am back the Oct 6--13th I will be booking at another hotel if not another chain all together.
September 30, 2013
Rated 5 out of 5 by lala55 Hotel review
Checking in at the Sheraton Suites Market Center, we knew we were in for a treat. The service at the front desk was excellent, very hospitable and helpful. They made me feel like home away from home. We had an excited and pleasurable experience, this is our second stay and we will come back.
Thank you Sheraton!
July 16, 2013
Rated 4 out of 5 by Done14 Understaffed in food services
Food very good, but understaffing caused considerable wait at dinnertime. On another day, phone calls (4) early in morning for room service were unanswered.....gave up after several tries.
September 12, 2013
Rated 5 out of 5 by travis24 awesome stay
My wife and I made a one night trip to Dallas and had an incredible stay at Sheraton suites. Edin was extremely friendly and went above and beyond with not only the comfort of our room but in helping recommend and make a dinner reservation for us. We will definitely make a return trip soon!
August 2, 2013
Rated 5 out of 5 by whoobs This hotel exceeded expectations.
I was in Dallas to visit a sick relative at St. Paul's hospital. The accommodations and courteous staff made my visit tolerable. All of my questions were answered politely and quickly. I particularly liked the option of having the club floor, the wonderful breakfast made my life a whole lot easier during a very difficult time. Thank you.
July 29, 2012
Rated 5 out of 5 by tetesal Wonderful Responsive Service
I couldn't ask for better service. Any problem brought to the attention of the staff was taken care of immediately, and none of the staff members could have been more helpful. Everything was done to make the stay of our large group enjoyable.
August 26, 2013
Rated 5 out of 5 by cjgsbg53 FANTASTIC HOTEL!!
Wonderful experience!! Room clean, awesome features (microwave and refrigerator), sofa sleeper, VERY clean, spacious, staff was great ---would highly recommend staying at Sheraton Suites Market Center Dallas, TX. Plan to be back there any time I am in the Dallas area!!
August 12, 2013
Rated 3 out of 5 by MDMinMiami Pretty Good
This hotel is pretty good overall but I have to comment that I was dissapointed with the Internet Access. I needed the wireless access to complete much work while staying in my room and the services was very slow and would randomly disconnected....
August 22, 2013
Rated 4 out of 5 by Iceman183 Sheraton Suites Market Center Dallas
The staff was excellent on check in and throughout my stay. My suite was comfortable and clean, and I was upgraded to the Club Level. The breakfast in the club was a little meagre and picked over, but I didn't get there until almost closing time. I will certainly stay here again when I return to Dallas. Great value for my money!
September 26, 2012
Rated 5 out of 5 by dare2dreambig Relaxing Stay!!!
We were here for 9 nights. We enjoyed every day of the stay. Most of the hotel staff treated us with a pleasant and friendly demeanor. We would wholeheartedly recommend this location to anyone coming to area and we look forward to staying here again next time we come to town.
August 4, 2013
Rated 4 out of 5 by Lois29 We will stay here AGAIN
The reservations CSR was wonderful in booking our room. Found the best package for us to meet our needs. The staff at the front desk was wonderful and addressed any needs right away. Supper Menu was a little too expensive for us and we went somewhere else to eat but the breakfast was awesome. We will stay there again.
March 11, 2013
Rated 5 out of 5 by JonS Great location
This location is perfect when visiting Dallas. Easy access to Downtown, Dallas Market Center. Only 20 minutes to DFW Airport. Staff was helpful in suggesting places to visit. The Starwood Lounge on the 11th floor is a great value. Shuttle driver was polite and helpful. Bartender was fun and remembered his guests.
May 3, 2013
Rated 1 out of 5 by Godsey67 Bad service
Air conditioner was not working properly- room was incredibly stuffy and hot. When I complained at the front desk I barley got an apology- they seemed to care less.
September 9, 2013
Rated 1 out of 5 by GlennV Not Good
My first room sink was clogged and it took two hours to get a different room and then the second room smelled of mildew & mold from the A/C. Both rooms the wall paper was comming off the walls and the carpet and sofa both had stains on them.
August 16, 2013
Rated 3 out of 5 by Mike Uncomfortable bed!
The room overall was fairly nice, but the bed was really uncomfortable. The mattress was concave, which made it hard on the back. The free breakfast was not good at all. Get some real eggs people. The pool area was nice and there were plenty of towels. Housekeeping was very nice and provided us plenty of towels.
April 9, 2013
Rated 4 out of 5 by Benjy Great stay
We had the double suite. It was smaller then expected but adequate. The beds are very comfortable. A couple of times we had to ask housekeeping for linens as they were not replaced. The front desk staff is wonderful. They will answer all your questions, give directions and help you in many ways. Very dog friendly.
July 12, 2012
Rated 5 out of 5 by BobB Wonderful Staff !!
The staff at the Sheraton Suites in Dallas is great. The team at the desk was very friendly and helpful, the rooms were clean, and the restaurant and lounge staff provided excellent service. The management team is engaged and visible. I would recommend this hotel to anyone visiting the Dallas-Fortworth area.
May 3, 2013
Rated 2 out of 5 by ardila123 Overcharge
The stay at the hotel was actually very good. The issue is that they overcharged my card and forgot to return the money....it has been over a month of constant calls and getting a "we are sorry you should have your money back in 5 days".
August 14, 2013
Rated 4 out of 5 by Gabal2000 great staff
age of the hotel clearely shows on both the exterior and the entiror. However, the staff and the food quality at the lounge more than make up for the dated hotel. Edin was the one that checked me in and he was welcoming and freindly. Check in was quick and efficient. the rest of the staff shwoed great attitude.
January 18, 2013
Rated 4 out of 5 by Happihapa Downtown Dallas
This was my second stay at this hotel and I plan on keeping this one on my list. It has been recently renovated and is very clean. The price is right and the staff is friendly. Plus its pet friendly!!! The only downfall is that its not in the middle of downtown, but it's a very short drive to all the sights.
July 7, 2012
Rated 5 out of 5 by sarah212 Great location & great room
This hotel was better then I expected! The rooms are clean & the view from our walk out balcony from our bedroom was beautiful! The bed & pillows were amazing!!! The location is great! Only about a mile drive to downtown!!! And the staff was very friendly & helpful with finding us a good place to go eat!
December 26, 2012
Rated 5 out of 5 by thecherub88 get the club floor ...
... it's a suite :) :) :). i stayed here because it was close and convenient to the jfk memorial sites. i was upgrade to the club floor, which is a suite. this, as you well can appreciate, created a dilemma: which tv to watch. yes #firstworldproblems.
July 29, 2013
Rated 3 out of 5 by sarah7785 Food needs improvement
I stay at Sheraton hotels many times throughout the year for business. Overall, the rooms are nice and the staff was accommodating. However, the hotel restaurant really needs improvement. I have visited this hotel several times over the past couple of years and I'm always disappointed with the food.
June 18, 2012
Rated 5 out of 5 by Discovery42 Awesome Stay
I enjoyed my stay at the Hotel and will stay with you again. Thank you for the security, breakfast etc.
September 13, 2013
Rated 5 out of 5 by Fengshui1 Incredible service
I would recommend this hotel to any individual and/or family. The staff members were extremely friendly and helpful to my entire family. The suite was clean and spacious and offered beautiful views of Dallas. We plan to visit Dallas each year and will definitely be staying here again and again!
December 14, 2011
Rated 5 out of 5 by pyzca Do Not care to write long review
Everything was great. Staff were friendly. The two bed +1 couch room (#603) though... had terrible layout. I would guess that there were about two feet of space between the foot of each of the two beds and the wall. The couch area was fine, until the couch unfolded... same issue.
June 3, 2013