Rated 5 out of 5 by Cheyenne Empathetic towards customers needs
My husband and I traveled from San Antonio to Dallas for a family wedding. We happened to be about an hour earlier than we expected at check-in. It was hot outside and a young man at the front desk offered us both a bottle of cold water that quenched our thirst. He also got us our room ready prior to the check-in time.You have a very nice, courteous and professional staff.
June 19, 2012
Rated 3 out of 5 by Marlee Market Place
This is a great hotel and they are great about getting you around so you can enjoy the Dallas area.. The only thing they advertise all these upgrades but the rooms I've been in are not part of the upgrades... However, the Team is extremely friendly and if you need maintenance they are very helpful, just don't expect a room like you'd find at the San Diego Sheraton Marina.
November 3, 2012
Rated 5 out of 5 by nick06 This hotel has a great staff, and the rooms and the grounds are lovely
I always recieve service above a "10" from this Hotel. The grounds are lush with big oak trees. The General Mgr, "Tim" always has an open door & smiles for everyone. The Front Office Mgr. manager "Mark" always goes the extra mile. "Edin", the Front Desk Supervisor, is so delightful & "Eucivio" is so nice .You feel like family.
Deborah, Narda, & Misty are so great also.
November 29, 2012
Rated 5 out of 5 by IndieDox Clean, great bed, great view
Being a Starwood Perf Guest is great! I used my points for a free room and they put me on a special floor, high for the view, and gave me access to the free breakfast room. Hot cheesy eggs, bacon, toast, OJ, soda, coffee. It's great! The bed was fluffy and cozy. Balcony off the bedroom and couch room. Two TV's, one in couch room and one in bedroom. I would stay again!
May 5, 2013
Rated 4 out of 5 by axe21 everything great except one thing
Love this place and location. everyone was Nice and wanted to make sure my stay was wonderful. The only issue was the AC Fan made a noise as a bearring or blower was going out. made it hard to sleep. So I just turned it off. I did report it the morning as I checked out which was received well. really did not rest well because of this. I would stay there again.
September 29, 2013
Rated 5 out of 5 by GratefulGrace Excellent hotel and location
My husband and I stayed at the Sheraton Suites Market Center while visiting Dallas TX to attend the 2013 Mega Fest Event, (Bishop T.D Jakes, (Potter's House Ministry). We loved the fact that the hotel was conveniently located less than 2 miles from the American Airline Center, yet less than ten to fifteen minutes from the Dallas Convention Center wherethe events were held. The hotel as well as the hotel staff was absolutely excellent! The hotel room and lobby were nice and clean; staff very friendly and knowledgeable regarding local area dining, entertainment and shopping. They even offer shuttle/transportation to areas within 3 miles of the hotel, (to include the Love Field Airport). I especially commend Stephen (Front Desk Clerk) and Jeremy (Courtesy Driver); both gentlemen was extremely helpful and made our stay most memorable. THANK YOU!!!!!
We look forward to staying with the Sheraton for our next visit to Dallas TX.
September 3, 2013
Rated 5 out of 5 by TravelDiva Easy to find, great stay
This hotel was about a 15 minute drive from DFW...very easily seen from the highway. At check-in, the staff were extremely friendly and accomodating. Edin, the front office supervisor, was superb! The room was clean and spacious with a fridge and microwave, the bed was oh-so comfy, and my room had a beautiful view of downtown Dallas. I'd stay again in a heartbeat...
April 29, 2013
Rated 4 out of 5 by Hoteljunkie Better than expected
I must say that this hotel outperformed my expectations, which were based on the SPG ranking of a categorgy 2. This was my first time staying on the club level. The room was well kept and the bed was extra comfortable. I especially loved the pillows. I didn't do much outside of my room, but the staff and customer service was great.
Great quality hotel for the price.
July 3, 2012
Rated 5 out of 5 by Lovetravel07 So comfortable!
This is the 5th time I've stayed at the Sheraton Suites. It is a wonderful place to stay. It is SO comfortable, feels very safe and is in a good location to get to many different parts of Dallas. While I did not eat in the restaurant or sit in the bar this trip, I have in the past and it was a fine value for the cost. The staff is very helpful, and eager to please.
October 2, 2012
Rated 2 out of 5 by SPG0911 Good location but hotel needs upgrading
This is an adequate suite hotel on I-35. The hotel is dated and the facilities could use an update. More frustrating was the inability of get the front desk (or operator) to answer a phone call for over an hour on Saturday morning. The room was fine, however pull out sofa was not comfortable and their were no bath towels for a third person. The king bed was fine.
June 30, 2013
Rated 5 out of 5 by JHawley My very FIRST & MUCH NEEDED hotel review!
THANK YOU Sheraton Suites - Market Center for the amazing hospitality from the front desk all the way up the housekeeping crew! You guys rock.
For the past four weeks, I've been traveling state to state for work and I must say that this place and all the staff are the best, by far! You all took very good care of me and I appreciate it greatly!
THANK YOU, again!
June 30, 2013
Rated 3 out of 5 by dlduncan Noisy bedding??
Upon arriving the staff was very nice and helpful, the room was clean although a bit small for a suite compared to others I have stayed in. I am not one to complain unless there is really a reason for it. We were on the freeway side so lots of noise from that. The bed was very comfortable, but the top sheet and down blanket provided sounded like they were made of thin plastic and made noise every time you moved. It kept everyone awake most of the night. All guests complained...I have never heard bedding make noise like that!! The sofa bed was springs covered in a thin layer of fabric and extremely uncomfortable even for a teen boy. There were only 2 towels and wash clothes and we had to go downstairs to get enough for all guests. I understand from reading other reviews that this is par for towels. Restaurant service and food were good. We were not there long enough to use pool or other amenities so I cannot comment on them.
March 24, 2013
Rated 1 out of 5 by Chris Dallas Review of 541
*carpet next to bed was cut (square) and out of place
*iron was broke and leaked water
*light bulb blown on desk
*entry light switch didn't turn any light on
*paper desk teepee was ripped when arrived
*toilet paper holder was broke-barely holding roll
*door didn't latch closed unless slammed
*door weather stripping was disconnected
*elevator was clunky/jarring
May 9, 2013
Rated 5 out of 5 by Farrell2013 Wonderful staff!!
The facilities were excellent and the staff was fantastic! We were three couples and two children who met for a weekend getaway. We asked for a small room in which we could play cards on Saturday night and Sunday morning; the staff was very generous....they even sent a waiter in to take drink orders for us! We will definitely stay in this hotel in the future!
June 17, 2013
Rated 2 out of 5 by PBWilson8 Will not return
The heater was broken in the room and I sat in the restaurant for over 15 minutes in the morning waiting for someone to take my order and no one ever came to my table. There were a fair number of guests eating but, I guess I must have caught the staff on a smoke break or something. I reported the problems and received a somewhat agitated, "sorry" in response.
April 11, 2013
Rated 3 out of 5 by RJP78628 Aging
Check in room 515 and it had a musky smoke smell. Checked intyo another room. I had rooms 514 and 527. Couch ripped and torn, lamp shades coming off not screwed on.. Screw holding hot water knob together on sink. Electricity went out on Thursday night. Had to request shower drain plug in 514. Toilet wouldn't stop running, had to adjust myself to make it quit.
October 22, 2012
Rated 5 out of 5 by Marver Great place to stay!
The Sheraton at Marketplace was great! The staff was sweet & the room was nice. It was small and a bit crammed; maybe a little rearranging would help. It was very clean and comfortable. Only downside was that I called to order room service & the operator said they closed at 11:00pm it's understandable but we called at 11:02pm. Oh, and the shower was broken.
July 25, 2012
Rated 2 out of 5 by CP42 NOT impressed
Very unhappy when I saw the rooms. They were so tiny and looked very worn out. Not like the pictures I saw online when booking this room. I am glad it was only for one night. carpet stained smelled of animals. A/C did not work properly. We kept turning it down but it was so stuffy! Pets were swimming in the pool. Was very over priced for what we received!!
June 17, 2013
Rated 5 out of 5 by Amir23 BEST SLEEP I EVER HAD
This is one of my favorite Hotel in the DFW area. For the past year I have stayed there several times, and everytime I check out I'm already thinking when is the next time I will check in!!!! I love the facility especially the balcony and the indoor swimming Poool. The BED is really what keep me coming back as I sink into heaven and sleep on the clouds!
March 6, 2012
Rated 4 out of 5 by Austonian Convenient Choice in Downtown Dallas
All-around good value for the downtown Dallas area. This is my go-to hotel whenever I’m in Dallas on leisure.
Three aspects of hotel I enjoy:
1) Room Layout: Rooms have separate living room which is nice when traveling with family or when you need to work from your hotel room.
2) Décor: Newly updated rooms with flat TVs. Love that the removed the old console TVs that sat on the floor—makes the living room feel much larger.
3) Location: Plenty of easy-access parking and lot security officer. You’re close to downtown, convention center and I-35 (for those who are just stopping in for a night on your way through town)
One area for improvement:
1) Wireless Internet: during my last stay, the wireless was not working in my room. Onsite staff was not able to resolve and the 3rd party technical support vendor had long hold times. I was in town on leisure, so it wasn’t a deal breaker. I was offered another room which solved the issue!
September 14, 2012
Rated 5 out of 5 by candi great staff
Everyone at this hotel were very nice and did a great job in servicing us during our stay. My only complaint was housekeeping, every day they missed something, no hand towel or no cups, or no tea.
January 19, 2014
Rated 3 out of 5 by BWAGS Was charged $300+ for a standard rate room
My biggest complaint is we were charged almost 4 times the correct amount for the standard room we stayed in. After calling to complain, the charge on my credit card increased to almost 5-6 times the original rate. Took three phone calls to customer service to get the correct rate. What if we didn't notice? Way to careless for front desk personnel.
May 28, 2013
Rated 3 out of 5 by Susan1001 Great Rooms, Bad Food
The rooms were clean and very comfortable. Service was very good. The only thing that I would say needs improvement is the quality of their food.
I had breakfast and room service and I think Denny's would have done a better job. As an example, The dessert I ordered from room service was a cake that was thawed 1/2 way. Obviously not prepared fresh.
October 7, 2012
Rated 4 out of 5 by Arkeagle Except for smell in room, good stay
Nice hotel. Great location for working show at Market Hall. Room was large and bedding was excellent. Only problem was they had cleaned the carpets and the odor from that cleaning was very annoying. Made for an unpleasant stay. Unfortunate because everything else was good. They need to close the floor when they clean carpets. Poor management.
August 17, 2013
Rated 3 out of 5 by Fleet Second stay
This was our second stay at the Sheraton. Our room was clean for the most part. I believe this is a nonsmoking hotel yet we constantly had smoke in our room from the other hotel guest. Our last day there we could hear the room next door to us playing loud explicit music. We contacted the front desk and they took care of it within 30 minutes.
August 26, 2013
Rated 5 out of 5 by JasD Great hotel excellent price!
This hotel is great. All of the staff I came in contact with were very nice and hospitable. The only issue I had with the room was there seemed to be a draft in the room with the sofa. It got quite chilly in that area but no real biggie I just cranked the heat up a little more when I sat in that room. Overall the hotel was a steal for the price!
November 27, 2012
Rated 2 out of 5 by Ksc1 Dirty rooms
I've stayed here before, but his trip found the hotel terribly dirty. There was a roach in the first room, so they moved me to another room where the carpet must've never been cleaned. So dirty! Also I had to call for a hair dryer and honestly didn't want to touch it , it was filthy. The pee who worked there are nice, but won't stay there again.
July 1, 2012
Rated 5 out of 5 by Martinn Close enough to Home
The staff and concierges made my family and I feel right at home. The view of the Dallas skyline was amazing, the open air balcony was awesome, and the location is perfect. It was nice to be out of the hustle of Dallas and still be so close. Only minutes outside of town, I was able to drive, take a cab or hitch a ride on the Tram into Dallas.
December 30, 2011
Rated 4 out of 5 by martyS Assistance from hotel engineer
My car would not start and I was running late. However, a hotel engineer very quickly and kindly provided a jump start. He has very, very pleasant, refused to take a tip, and I thought he may have been using his personal vehicle to jump my car. He went out of his way; his service and the hotel therefore rates very high to me. I will return
August 10, 2013
Rated 3 out of 5 by knockknockdino Overall it was not what I expected for the money that was paid.
The rooms were not what we expected, contrary to the photos on there website. The beds slept fairly well, but that sofa bed has to truly go. The spring mattress was unbearable. I had to take turns sleeping with my 2 best girl friends , which was an inconvenience for us all. On the 3rd day we had to leave the room so the maid could clean after being out all morning. It was 3pm when she came to clean. And upon our return the door was not completely shut or locked. Thank God none of our valuables we had in our suitcases were stolen. Then I had to get the key re-activated twice in order to enter the room I was paying for. After all that I had an charge on my bill for the Grille. We never ate at the hotel once, yet I being charge and then was told they would have to investigate before the charge can be removed. I have no problem paying for the services I use, but I refuse to pay for something I have no clue about. Never again will I stay at that Sheraton.
September 4, 2013