Rated 4 out of 5 by Sam789 This hotel's rooms are very nice
Very pleasant stay! The beds are so comfortable, room was very clean.
All staff members were friendly and courteous.
The only down side was that the food was rather pricey, though very tasty. Room service delivery was quite prompt, but food was barely warm.
Totally enjoyed my stay; would stay here again.
November 8, 2013
Rated 3 out of 5 by Deelum49 Noisy Bed Sheets.
The room was nice and clean but the bed sheets were awful. I booked with this hotel because my previous experience with them in other states has always been fantastic. The sheets on the bed were so cheap that everytime we moved they made a noise. I was so tired the next morning I slept most of the way home.
August 19, 2013
Rated 4 out of 5 by MandMB Nice renovations
We have stayed in this hotel many times before but were very happy with the service we received this visit. Our check in was a breeze and the receptionist very pleasant at check in and check out. We were updated to a newer corner room and the room was perfect. A great nights sleep and nice stay in general.
August 26, 2013
Rated 5 out of 5 by BC124 Great hotel and great staff
This hotel had all of the amenities I needed - great room with comfortable desk and chair, fitness facility, club lounge and breakfast. Everyone I interacted with was genuinely friendly and helpful. The wireless was a little spotty but that is the only negative from my stay.
March 27, 2014
Rated 1 out of 5 by Neveragain27 This hotel is not up to Starwood standards
This hotel is woefully in need of an update. Everything is brown and strange smells abound. My mattress was yellow. The atrium echos into all the rooms. You get the picture - by all means avoid staying here if you can. It's not even worth the points.
April 16, 2014
Rated 3 out of 5 by scharlene58 Not properly addressed
Although I registered as Dr. X, I was always addressed as Ms. X by the check in person and when I called the front desk to inquire about something, she still addressed me as Ms., yet on my statement it reflects the title of Dr. Because I am African American she assumed I was not worthy of the title.
August 27, 2013
Rated 5 out of 5 by Dana15 My stay at Sheraton Springfield
The staff is wonderful and helpful. I particularly found Joseph at the front desk and Hector, who made our conference work, to have gone above and beyond to make my experience at Sheraton Springfield a very pleasant one. Thanks to all the staff.
April 18, 2014
Rated 5 out of 5 by LovelyD23 Upgraded rooms and great features
The staff was very friendly, helpful, & accommodating! We had ordered room service during our stay, the staff had said it would take 30 minutes. We were pleasantly surprised that it was there in 15minutes and delicious! The room was updated, chic, and the bed was extremely comfortable. Thank you!
February 25, 2013
Rated 3 out of 5 by BOBCAZ Problems
Noted the following in the room:
A live spider
One phone did not work
Only one reading lamp by bed
No TV channel listing
No hotel services book
Lights very dim for reading.
In addition, I heard later that with my SPG card, I was supposed to have access to the 14th floor lounge, which I did not.
September 24, 2012
Rated 2 out of 5 New Years Eve
We had a wonderful dinner at Pick's, but the after party was very disappointing. When we arrived, there were no tables to sit at available, and extra chairs were brought in, but no tables. It would have been nice to have big screen TV's available to watch the ball drop in NYC. It was just lame.
January 3, 2013
Rated 5 out of 5 by smithmommy great folks running the club room-- really make you feel welcome
Remember to purchase access to the club room-- and don't forget to work out at the gym. If you miss these two amenities of the Monarch, you will have missed the friendliest folks in Springfield.
May 10, 2014
Rated 3 out of 5 by Snowy Problem w/bill and noone returns my call.
My daughter and I stayed here as it is very close to Amtrak station which was very good as our travel dates to NYC were snow blizzards. Pool too cool so did not use. Have called 3 times to contact acctg. about an extra room service charge and no return call. Stayed Dec. 26 and 29, 2012
January 4, 2013
Rated 5 out of 5 by Trey508 Close to Six Flags
The only thing i have an issue with is the wifi internet. We could not get online and informed the front desk about 3x and they said they would send someone up but no one ever came up. The pool was down for maintenance. The food was pricey. Other than that everything else was great.
August 14, 2012
Rated 4 out of 5 by bubba Caitlin at the desk
Caitlin and the other lady at the desk were excellent every time I checked in on Mondays. The other desk people could model themselves after these ladies. I have tired commenting on the internet. In summary it does not meet the standards I have come to expect at a hotel at any cost.
March 9, 2013
Rated 5 out of 5 by Downhamdad Great service
As a road warrior for business travels 32 wks a yr over the past 10 yrs - this Hotel needs to be commended. I would say this was one of my best experiences ever. From check in upon arrival (the Twins at the desk were great) to the service at breakfast, lunch and dinner - great job.
November 13, 2012
Rated 4 out of 5 by ledzep2 Better than average
Pros: easy access from I-91; music venue (Symphony Hall) right around the corner; clean, updated room; fairly quiet for a big hotel
Cons: room's heating system not efficient; not enough hot water in shower; morning coffee should be made available on different floors and lobby
November 24, 2012
Rated 5 out of 5 by JunebugSissy1 Great quality for the money.
This hotel has clean rooms and very accommodating staff. The pool was clean and the workout area is top notch. I was surprised that there was no fridge in the room to store medications but one can be provided upon request.
April 14, 2014
Rated 5 out of 5 by Pete Outstanding hospitality
We arrived around 8 on a Sunday night. Even though the front desk agent ( I think her name was Ms. Lyons ) was by herself, she checked us in quickly and cheerfully. We had two very nice rooms overlooking the town center. This is our favorite hotel in western Massachusetts.
February 25, 2013
Rated 3 out of 5 by TravelJoe Inconsistent Service
I've been staying at the hotel since October 2010 on a regular basis and despite being a "regular" guest, I am a stranger every time I check in. Beverly in the lounge knows me, as does Carol and most of the staff in MVP, but the front desk staff has no idea that I've been a frequent guest consistenly for 18 months. I am required to show my photo ID every time I check in -- really??? I stay at the other leading brand hotel across the street, and before I walk up to the counter, my key is presented to me with a "welcome back" comment from most of the staff. Most frustrating, and falling on deaf ears is the Video Checkout system that does not work and hasn't worked for at least 3 months. I've raised concern for the front desk and send an email expressing concern, but nothing is done about it. It's frustrating to take time out of my morning to navigate through the various screens expecting to "check out" without that option being presented. If the system is broken, please tell us on check-in and better yet -- fix it!
July 1, 2012
Rated 5 out of 5 by MaceC Springfield
I really like this Hotel. It is very clean and the staff is professional. I travel four to five days a week and the value is outstanding!
May 17, 2014
Rated 2 out of 5 by Shamus Dissapointing
Pool not usable , Room never made up during the day , Parking lot full forced to park in public lot at my expense but , stil had to pay for Hotel parking . Did not come anywhere near my expectations for the Hotel. Would not recommend this to anyone. Very dissapointing .
August 22, 2012
Rated 3 out of 5 by SPGnew Room conditions, cleanliness and service needs to improve
Three major issues -
1. After I had specifically requested housekeeping, no one came the entire day.
2. When the housekeeping came the next day - they left trash in the room, empty water bottles, plate covers.
3. I was charged extra on the food that I ordered.
January 17, 2014
Rated 5 out of 5 by julie11 Very nice hotel.
Your hotel is beautiful and I know you are working on remodeling. I just want to make sure that towel hangers are on your agenda to add in the bathrooms. That would be very helpful. Otherwise, no problems. The staff was always very helpful and professional.
January 28, 2013
Rated 1 out of 5 by Jodyct felt like i was sleeping in the fourth lane of the highway
room had SOO much highway noise and then the fire alarm went off, but it was so dim it sounded like an alarm clock.. Thankfully, an announcement came on over the intercom waking us to tell us that all was okay. The decor was 1980's and needs an overhaul.
July 25, 2012
Rated 5 out of 5 by Gail136 Suggestion
I would have liked an option of having my bed made, bathroom cleaned and still have the option of not having my linens and towels replaced each time.
May 5, 2014
Rated 3 out of 5 by Chefdeason my room needed a fridge and microwave
was a little bummed that my rooms did not have a mini fridge or microwave I was told when I booked them they would, but other then that everything was very nice.
April 30, 2014
Rated 3 out of 5 by JLG34 Overnight Trip
My friend and I were staying overnight for a weekend of shopping. When arriving to the hotel, we pulled up to the garage, and were told that their garage was full and we were given directions to another garage. We headed to that garage only to find that that too was also full. After more driving in circles we finally got to another garage, and had to unload all of our bags and lug them across 4 streets, up numerous flights of stairs, and back again, because we had no idea how to get to the hotel from the garage. We were never told about the parking and walking OR the fact that we would be charged $12.95 to park for the night. The room, was clean, but I would not recommend paying the extra money for the "Club access" as it truly wasn't worth it.
Overall, the hotel was spotless, and the staff were professional. The beds in our room were extremely comfortable, and again, the room was very clean. I will definitely stay here again, but will book a cheaper room, and see if we can do valet parking to avoid walking with all of our belongings.
November 18, 2013
Rated 2 out of 5 by Notagan Stay here only oif there's nowhewre else
Shower did not work. Needed maintencae to get it going whoi advised me it wooulcdbe OK for trhe one noght I was staying bbut needed to be torn aprt for repair.
\After delivering dinner, room service had tio called to ask for napkins and silverware
December 3, 2012
Rated 4 out of 5 by JayinToronto Quiet and classy
I enjoyed my experience. Staff was very professional and accommodating. Nice health club facilities. Not a 5 in my rating because the steam room was not operational when I needed it as I had been assure it would be,
March 19, 2014
Rated 5 out of 5 by Angie Very friendly and helpful staff
A hello from everybody as you walk in the door.
The van driver was great, giving is detailed information about what to do and where to go.
I needed directions and everyone was more than willing to help and knew exactly where I wanted to go.
May 2, 2013