Rated 2 out of 5 by goaliemom Rooms were seedy and dirty
There was chipped paint and the room had an odor to it. I called to the front desk asking where the fitness center was. When i went to the fitness ctr the next morning it was closed due to flooding. That was not shared with me.
January 17, 2014
Rated 5 out of 5 by tls1958 Comfortable Sleeping
Sheraton's rooms exceeded our expectations. Rooms were so clean you couldn't find a dust bunny! Sheets were soft as was the comforter. Lots of light when you needed it and great room darkening shades. All the comforts of home.
April 15, 2013
Rated 3 out of 5 by Flo528 The accomdations were comfortable
The hotel rooms are okay. Could use some updating. The staff was outstanding.
July 16, 2014
Rated 2 out of 5 by jaycee Needs refurbishing
The carpets are threadbare; the place needs an overhaul. It's also has an odd layout; I had to carry my suitcase up some stairs to get to the level of my room. Staff is wonderful from the front desk to the breakfast servers.
October 29, 2012
Rated 5 out of 5 by Sandyl Staff
Service was exceptional, however I must point out that the entire front office staff was exttremely friendly and courteous. Every team member whom I came in contact with was exceptional.
Thank You - you have a superb team.
February 23, 2013
Rated 4 out of 5 by DB55 Nice, large rooms
Was very happy with the room. Large and comfortable. Only issues were noise from the hallway late at nights and the fact that there was no way to run the fan continuously. I would very much recommend this room in the tower.
April 1, 2013
Rated 5 out of 5 by Jamee72 Home away from home
The staff and service really make a difference! I am sure there are those that stay more than I but when I walk in I am often greeted by my first name?! They remember you and I think that makes for a big difference!
January 31, 2014
Rated 4 out of 5 by kjohnPT Another great experience
I often use this hotel throughout the year for business and for family. Joe and his staff provide a consistent level of outstanding service. There is no other hotel In Columbia I would have my friends or family stay.
December 30, 2013
Rated 5 out of 5 by Audrey22 A clean and friendly hotel
My stay was perfect. The staff was very helpful and friendly. My room was attractive, crispy clean, and had all the amenities. The food was ample and tasty. Thank you for such a pleasant stay. I plan to return again.
December 27, 2012
Rated 2 out of 5 by ss0324 not so great
Though my reservation was two weeks in advance and clearly stated king bed and I am a platinum member I received no upgrade and no king bed. Room service was 15 percent higher than other spg hotels I have stayed at.
February 22, 2013
Rated 5 out of 5 by york2000 sheraton
We were travelling during Christmas day. No other restaurants in the vicinity were open. It was good they had breakfast available for the tower guests. Place was very clean and luxurious. Staff were accomodating.
February 2, 2014
Rated 5 out of 5 by Craig25 Excelant staff equals excellant Hotel
So many great people at this hotel!! Customer service was great. I would like to reconize three areas that stood out. The pm bartendar, the gentleman who ran the pm concierge lounge and the room service staff.
February 25, 2013
Rated 3 out of 5 by Dampness Cold and Wet
It rained and was humid out and the air conditioner did not help at all, my room was so humid that everything was damp.
The door to section B was broken.
I don't think I got any thing for being a SPG member.
June 11, 2013
Rated 5 out of 5 by Sam12 The Staff was fantastic,
We really enjoy are stays at this location, and every time we are in the area, we will definitly stay at this location. Our room was so very comfortable, we did not even want to leave. Very Very Satisfactory
April 20, 2013
Rated 5 out of 5 by Junebug66 great experience
We had a wonderful visit at the Sheraton in Columbia MD. The only thing that was surprising was the cost of the Brunch. It was a little steep, but the food was wonderful!
Bathroom needs a towel rack also.
July 27, 2012
Rated 4 out of 5 by TSB8325 Nice Hotel
It is a nice hotel that seems to be kept up quite well. I would recommend for business and personal trips. I didn't see many families but I was there for a getaway, so that was great for a relaxing trip.
November 12, 2012
Rated 3 out of 5 by marston258 Pretty location, room amenties not so hot
The pool area at this hotel was very nice. Nice lounge chairs, pretty lcoation, lots of trees. There is also a lake there with a small park there which is nice. In addition, there is a mall nearby in case you need anything.
Our room was pretty clean, but lots of things in it were just off or broken. The toilet would run when we flushed it unless we took care to jiggle the handle. We had 3 of us staying in the room and only two bath towels. When we went to call more more, we found the phone was disconnected from the wall. We found the cord and plugged it in, but it still did not work. We used our cell to call for more towels, and were told they would bring some up. An hour later, we still had no towels. We called again and someone finally brought them up to us. The next morning, we went to use the coffee maker, only to discover it had not been washed since last use and there was only decaf available. In additional, the TV was very complicated to use and most movies seemed to cost $15.99 which is crazy. We did appreciate the complimentary bottled water though and the beds were comfy.
August 13, 2013
Rated 2 out of 5 by CoxFamily The room smell was concerning
Room 703 had a very musty smell. Not sure if it was a dirty AC unit. Our stay was brief and we didn't mention it while we were there - didn't have time or wanted to be bothered with switching rooms.
August 19, 2013
Rated 5 out of 5 by Jugsy123 GREAT CUSTOMER SERVICE
The hotel room was very clean, csr service was amazing and very helpful with all needs, the restaurant food was great and overall the place to be in Columbia at any given time. Highly recommended.
September 4, 2012
Rated 4 out of 5 by Rebop75 Good Not Great
Convenient location, helpful staff. Good local restaraunt choices. Room clean although a slight musty smell. Could use some new towels and faster internet service. TV signal drops intermittently.
October 9, 2012
Rated 3 out of 5 by BusiTravler The Pros and Cons
So here's the thing, we booked this room for a business trip, just a simple nights stay. Well that simple nights stay was a bit less than simple. Firstly the room location was out of the way up a few stairs and a bit confusing as to its location not being part of the tower. Upon entering the room, the toilet was running, simple enough just jiggle the handle and it stopped. The internet wasn't nearly a strong enough signal for what it cost. It took nearly 15 minutes of trying to connect to the network before giving up and using a smartphone. On a side note, in this day and age many of your competitors offer wi-fi free of charge for their guests. The coffee machine was difficult to turn on requiring quite a bit of force to turn on. In addition to the force required to turn on the coffee maker one had to also brace the machine to prevent it from being knocked over by the force to turn in on. this is both dangerous and unneeded in my opinion.
On the pro side the staff worked well at contending with the issues, and the food was quite well prepared and the staff was always nice and respectful.
March 22, 2012
Rated 2 out of 5 by john8888 mr john88
put me over in the condos....had to walk 20 football fields. noisy, bad mildew odor in halls,...hate it,....wil lnot go again, $125 to much,....should be $79 with good view.
food very expensive
November 14, 2012
Rated 3 out of 5 by menolike Hike to your room
I've stayed at this hotel twice and each time I had to hike to my room. My most recent stay was in room 282 which I believe could be the farthest room from the check in desk. Not appealing...
December 11, 2013
Rated 5 out of 5 by debee best value
This hotel exceeded my expectation. the location the staff and the ease of travel to and from the maryland sheep festival , was perfect. i look forward to next year
May 7, 2014
Rated 1 out of 5 by Unhappyagain Repeated disappointment
I wrote a negative survey/review after my stay with you between 9/20-9/24; I believe as a result of that survey I was given a complimentary fruit/cheese plate with my first night of this stay on 10/20. I did not want an evening snack - what I wanted was: the halls and room to be vacuumed "every" day, the mold to be removed from the bathtub tiles, the stained/shabby carpets to be replaced, and for the bathroom walls and doors of the rooms to be washed down to remove splattered stains. I expect A LOT more overall cleanliness from a Sheraton Hotel than I have experienced during the last few years at your facility. The staff are nice, the housekeeping staff is doing well what they are instructed to do (i.e. clean beds, towels, etc.) and the restaurant has much improved but IF I had a choice I would never stay at your location again. The housekeeping manager needs to be much more discriminating in his demands for appearance and cleanliness, and the hotel needs to invest in gym equipment (new or repairs) and replacement carpets. Note that ALL of my business associates complain about your facilities.
October 29, 2013
Rated 1 out of 5 by betty68 Labor Day Weekend-2013
Upon our arrival we were given two rooms on the first floor.(I thought this was basically the basement.) Our frig was deteriorated) (in order to open use the frig. we would have had to get on our hands and knees) There were two items missing. No chair and no microwave. Some one brought a plain kids'chair; low back, no sides. We had just driven from NC and were all sitting on the beds with no place to put refreshments. Once I explained to the person from house keeping, the chair was unsatisfactory, his response was rude, loud, and a liar. Told me there were no more chairs!!!!!. However, after a call to the front desk, the same staffer returned with a chair, microwave oven and a comfortable chair. This behavior on the part of the staffer from housekeeping was shocking. I was greatly disappointed and will never book a room at the Sheraton in Columbia again. Also the screen was missing off the window in my daughter's room. I told her to make sure her window was locked at all times. Basically the rooms were dirty. This included the bed skirts and the carpet. I expect more from a hotel in this area.
September 2, 2013
Rated 5 out of 5 by Humpty Great location!
The stay was very pleasant. The location right on the river was very nice. The food and services were very good. It was a very nice stay.
June 2, 2014
Rated 2 out of 5 by AA333 Hot and Cold
The room was either sweltering hot or freezing cold depending on if the air was running or not. And when the air turned on every ten minutes it woke all four of us up with it's noise.
September 6, 2012
Rated 5 out of 5 by GinoM YET ANOTHER STELLAR STAY
Always a great stay at Sheraton Columbia, MD. This time was the best though. Michele at reception was friendly, professional and accomodating. I should have brought her some Cinnabon.
June 21, 2013
Rated 5 out of 5 by Princess1 Awesome
Always a pleasure staying here. Rooms are clean and spacious front desk staff is always friendly, patient and accommodating. I look forward to staying with you in the near future.
February 16, 2013