Rated 3 out of 5 by Jay23 Fix faucets and couches
I have stayed at this hotel a number of times and each time I have found the couches to be very uncomfortable.
Also, my last couple stays have had rooms with leaky faucets.
August 19, 2012
Rated 1 out of 5 by Riglee This hotel was not up to standard
Upon checking in . We had to change rooms a total of three times. The first room had stains on the couch and the water in the sink would not let out... Also the couch in the first room had bugs inside of it . The second room we couldnt see anything the lights in the room didnt work and on the floor lighting was not working . The third room was ok but it wasnt cleaned properly there were stains in the carpet and the couch again just wasnt cleaned correctly. overall we just would not advise that anyone stay at this hotel again.. It was horrible.. Lastly the cafeteria was very unclean upon ordering breakfast I sat near the window and when I looked down I saw alot of dark items on the wood below and it looked like choclate that had waisted and not cleaned.
August 13, 2012
Rated 5 out of 5 by Vinny1 Vinny1
This is my preferred Hotel in the Houston area. The rooms are great the staff is more than helpful and accomodating. Nancy and Jose in the resturant treat you like you are in their home and call you by name when ever you walk in. Mary the night attendent at the front desk is another gem at this Hotel. You will not be disapointed.
August 13, 2012
Rated 2 out of 5 by HNTravel Oops
Checked in on Monday evening and went to the room. The toilet was in continuous flush mode such that the entire seat was wet. Maintenance repaired while I was out at dinner.
The entire room was surface clean but not deep clean. Hair in the corners of the bathroom, behind the door, and odd damp spots in the carpet in all rooms (I kept my shoes on). Not at all what I expect from a Sheraton.
August 12, 2012
Rated 4 out of 5 by TRISHie lunch
I had the pleasure of dining in the hotel's restaurant. My meal was a lovely experience, from the welcome of the hostess, until I left. My server was professional and knowledgeable;the food fresh, well prepared, and tasty. I'm looking forward to my return.
August 9, 2012
Rated 3 out of 5 by Eakaodell Houston getaway
I enjoyed the hotel stay, staff was very friendly and helpful. The room was nice although I received a double-suite request was for king-suite. The second night of our stay, I slept in the other bed for comfort purposes. We also didnt find a microwave at the facility, but I guess it was a bit too upscale for those amenities. Location was nice, but hotel lot was hard to reach and hard to exit from due to traffic. Never got 2nd room card to work.
August 8, 2012
Rated 5 out of 5 by Birthdaygirl1 services
We were attending services in Lakewood for the first time.. and the sheraton dropped us off and picked us up so we would not have to worry about parking! Great service! Greatt experience! Great Birthday! Thank you.
August 8, 2012
Rated 5 out of 5 by Silvershark Wonderful
The staff was amazing. They were knowledgeable, professional, helpful and courteous. “Charles” was on the front desk when we checked in and nobody could ask for a better man. He went out of his way to helpful by doing things like getting us directions to for the next morning. The self-parking was as easy as it can be and just two right turns away without ever going off the hotel property. When we checked out the bellman walked us to our car in the parking garage and loaded our bags for us. It can’t be any easier than that. We had two connecting rooms and they were amazing!!
August 7, 2012
Rated 5 out of 5 by Amoest The hotel was delightful.
The hotel staff was friendly and helpful.
August 7, 2012
Rated 3 out of 5 by FreqTraveler2 need lots of improvement
1. check in line sometimes could be long, not honnoring the gold/platinum memeber line
2. when I made gold member, system did not recognize it even after 3 weeks
3. amenities are old, most of the time the drain is slow
4. internet is very slow and confusing, there were 3 wireless available, keep changing, no body explain which one guest should connect to. can not use it for business, worst ever in any hotel from my experience.
Here are the goods:
1. friendly staff
2. good location
August 5, 2012
Rated 5 out of 5 by EDCEL1 MR. MARINA
Parking a HASSLE, MAKES IT DIFFICULT
TO PARK VALEST BUSY ETC A HASSLE
July 26, 2012
Rated 5 out of 5 by Twolovebirds Impressive
I enjoyed my stay at the Sharaton Suites Galleria. The suites are cozy. Conceirge staff was helpful and offered suggestions of attractions and things to do nearby. The room was very clean and had almost every amenity needed to have a great stay. The only thing missing in the room was a microwave, being that there was a mini fridge. Overall I would recommend this hotel to anyone visiting Houston.
July 25, 2012
Rated 2 out of 5 by Petro Hotel is dirty and worn
Common area carpets are old, dirty and worn.
First room had a stale smell, dirty carpet, and a 1980s era couch that had huge stains and was sagging so badly that it couldn't have been sat in. Requested a second room which was only marginally better. Couch was in better shape but carpet again was dirty and the large number of smudges on the mirror suggest that it hadn't been properly cleaned in quite a while.
Swimming pool was way too small for a hotel of this size. Had planned to swim but with only a dozen or so guests, the pool was already stretched beyond capacity. Even if it had been possible to swim, we would have been hesitant given the murky condition of the water.
Perhaps the worst and most disappointing stay in a Sheraton (or any other hotel) in years. We will NOT be back.
July 18, 2012
Rated 5 out of 5 by mike55 30th anivisary
had a great time had a high floor & room was very clean. We went to Omaha Steakhouse & a hotel manager found out it was our anivisary and he bought our dinner & drinks .
Thank You so Much! Never has anything happend to us anywhere so Nice & Thoughtfull.... A Very Big Thanks again!
July 16, 2012
Rated 4 out of 5 by Jones22 This hotel has a friendly staff
I would recommend this hotel! The staff was very friendly and very helpful. I love that I could just walk across the street to the Galleria and shop!
June 27, 2012
Rated 5 out of 5 by sean1isa Simply Excellent
Staff was simply excellent. Especially Valet, Bellman, Concierge; all performed above/beyond service even though our stay was short in duration. And the courteousness was remarkable. Hotel was great location, rooms large, stay very comfy. First time at this property, will likely now become our preferred Houston venue.
June 26, 2012
Rated 1 out of 5 by MJCLopez Very Poor Service
We had trouble getting our room cleaned in a timely fashion day after day. One day it was not cleaned until after 6:00 PM in the evening. We seldom had clean dry towels. When my husband spoke with the supervisor at the front desk about the issue, the supervisor was very rude and no help at all. Upon writing a complaint on twitter, the Director emailed saying how sorry he was and added 1000 points to our account. My husband followed up with an email explaining why he was upset and has yet to hear anything from the Director. We mailed a letter to the corporate office, because there is no way to escalate an issue past the Director of the hotel. How very convenient for Sheraton.
June 20, 2012
Rated 1 out of 5 by jlopez Very Disappointed
My wife and I were very disappointed in a recent stay at the Sheraton Houston, TX Galleria. We were attending a conference in Houston. We stayed Wednesday under my name and Thursday, Friday, and Saturday night under my wife’s name. We departed our room early Friday morning, sat in workshops all day at our conference, and then had only one hour to return to our hotel, shower and dress for a formal function back at the conference. Much to our surprise when we arrived at our room at 1800 hours CST it had yet to be touched by housekeeping. Having showered that morning there were no dry towels. We called down to the front desk requesting towels and they were brought to us about 45 minutes later. Upon departing for the evening we stopped at the front desk and spoke with the Supervisor. He told us he was the manager. But aside from that, he seemed genuinely disinterested and almost bored as I spoke to him about the issue. he was very argumentative and told me that the towels were brought up to our room and he was told we refused to allow housekeeping to service the room. I mentioned that we were trying to get dressed for a function when housekeeping offered to clean our room and it would have been a little awkward to have the house keeper under foot while we were dressing. His final reply was, “what did you expect me to do about it?” We still had one more night in our room and decided since housekeeping was running late consistently we might as well earn the 500 points for being green and put the sign on the door to pass on housekeeping. We were passed by for housekeeping but did not receive the points to wife’s account.
June 20, 2012
Rated 4 out of 5 by Fivestarama Great location
Room was very neat and super clean, loved the mini suite.
Location was ideal for our stay we came for a Baseball Tournament so most of the Ballparks where close. Service was great, felt very welcomed by the staff.
Room was very neat and super clean, loved the mini suite.
My only suggestion it is summer time allow the pool to be open later.
June 20, 2012
Rated 5 out of 5 by KathyO Great Service!
My home away from home. I am always greeted like a long lost friend and the service is the best I have encountered anywhere.
June 18, 2012
Rated 4 out of 5 by Dolly18 Great getaway!
We frequently stay @ this Sheraton~~reservations desk, Club Lounge & support staff go out of their way to make our stay memorable.
June 11, 2012
Rated 2 out of 5 by Sneeks Good location....that's it
As far as Sheraton hotels go this one is near the bottom of my list however you cannot beat the location. To sum it up this hotel has seen better days and is tired both inside and out. We had a room on the 14th floor and it was "damp" and dated - it just didn't seem clean even though the staff did a good job in keeping it as clean as possible. Due to the location across from the mall, a two minute walk, there is a lot of weekend family traffic so if you want something relaxing this isn't the place. In my opinion the pool is too small for the number of guests but the gym facilities are super. The staff were great and free parking is always appreciated.
June 5, 2012
Rated 5 out of 5 by Josh0608 The Epitome of Excellence!!
Great Location, Friendly and Professional Staff, Phenomenal Amenities. You can't ask for better!
May 2, 2012
Rated 4 out of 5 by butterflysedai Great Weekend Getaway
The room was very spacious and well laid-out. The bed was amazingly comfortable, though the pillows were not. The bathroom was very dark, but really that was the worst part of the room. All of the staff that we dealt with were very courteous and helpful. If shopping is your thing (it's not mine) then the location is great. We stayed in the whole weekend and it was a very relaxing atmosphere.
April 28, 2012
Rated 4 out of 5 by Tarkheena Great Hotel, but Restaurant wasn't up to par
The hotel was very nice. The room was clean, the staff was excellent, and the valet was quick to get me directions to my destination.
The restaurant left something to be desired. The food was heavy and oily and the steak (considering it was an Omaha Steak) was a bit mealy.
Overall, I would rate the hotel very highly. I would not, however, eat in the hotel restaurant again next time I stay there.
April 2, 2012
Rated 2 out of 5 by JPN1000 Did not live up to Starwood / Sheraton brand
I'm a loyal Starwood member and like Sheraton properties. This hotel needs work. Great location near the Galleria. After requesting a room with two beds, we got one bed and the smallest, most uncomfortable pull out sofa / sleeper I have ever seen. The next day brought some lady screaming and the police on our floor. Not sure I would stay here again.
March 16, 2012
Rated 4 out of 5 by TravelinKen Good Hotel Near the Galleria
Not too much to say about this hotel. My stay was for 3 nights and I wanted to be near the Galleria. I was on the Starwood Preferred Floor (Floor 14) and my room was well maintained and very clean.
The front desk staff who checked me in were very pleasant and recognized my status. I had a Fed-Ex delivered and as soon as it arrived they called up to see if they could deliver it to my room.
March 11, 2012
Rated 3 out of 5 by mr1love Water Out For 2 Hours
I loved everything about my stay with exception of a 2 hour water outage during a time I had to prepare for a meeting. I actually had to go and rent a motel room to shower to attend my meeting.
February 16, 2012
Rated 1 out of 5 by GW2012 Thumbs down
Had two reservations in Jan, but will never return. First week: late night flight to HOU was cancelled, so I could not stay and cancelled same day. Yet property still enforced maximum cancel fee: $204.75. This is entirely their right to do so. However, in 5 years as a Plat. SPG guest I have always found that managers will forgive this on exception. Ruthless, in my opinion, so be fully aware of their policy if there is any chance you too will need flexibility. Stayed there the following week. Rooms are large and nicely renovated. However ceilings are very low in the bathroom, and hotel is adjacent to a very loud highway (I-610).
February 16, 2012
Rated 1 out of 5 by Mh040 Stay somewhere else!
Thank you for the response, however I am not confident in a resolution to this issue. I have stayed with the Starwood group twice & it has failed half the time. The front desk staff was severely lacking, the valet providing us with profanity and telling us they hate dogs upon arrival was an extremely bad first impression! The soap at the bathroom sink had been used & placed back in the plastic, the pool was dirty not that we could even get into it because it was locked. There are a lot of items that need to be changed at this location.
The only pleasant experience that I had staying with the Sheraton was the actual cleaning staff. They did a Tremendous job when we asked for the room to be cleaned and for new non down filled pillows.
February 5, 2012