Rated 5 out of 5 by Quietstorm69 Great staff
Every person I encountered from valet, concierge and front desk persons were so polite and professional. I constantly heard sir and mam. Coffee stand and restaurant employees were equally on point.
May 23, 2014
Rated 5 out of 5 by bdt569 Great place
We went so our daughter could go to the Kami-con next door at the convention center. Very accessable place to a lot of down town. Parking available. Lots to do in Birmingham, even if cold. Room was marvelous. Loved all the sky walks to keep dry and warm when moving about. Our only concern is that while there is an indoor pool (a big plus), it was not heated. Could not enjoy it for how cold it was. The staff and management were great, very homey and attentive. Very pleasant and responsive. Staff seems to get along well with each other. The food in the Club was very good.
February 17, 2014
Rated 1 out of 5 by Bl1234 not ready for crowd
had 2 rooms..one was ok..the other had no toilet seat and dirty towels..after saying they were going to fix the toliet seat, 5hrs later nothing had been done. They offered to move us to another room..we did and the h/ac was not working..again said they were going to fix first night..they didnt.. constant 80 degrees in room. the next day they offered to move us again, but by that time it was so late we decided to stay..they did bring us a fan which made it bearable. they gave us a cpn for afree night at one of their hotesl..didnt seem like much compensation for what we went through..
January 7, 2013
Rated 4 out of 5 by Rebecca27 I never want to stay in room 416 again !!!
When we arrived we asked for a kingsize non smoking on a lower floor and were given Room 416. All was ok except a) it was very far from the elevator and. b) was next to some small meeting rooms and we had to dodge carts supplying those rooms; however, c) the worst thing was when somone setting up the meeting room next to us tested the PA System at 4 AM, "MAY I HAVE YOU ATTENTION, PLEASE ! MAY I HAVE YOUR ATTENTION, PLEASE !" JARRING US AWAKE AND US NOT KNOWING IF THE BUILDING WAS ON FIRE, UNDER SEIGE, OR WHAT. IT WAS HORRIBLE!!!!!! SO, I NEVER WANT TO STAY IN ROOM 416 AGAIN !!!!
November 3, 2012
Rated 5 out of 5 by Thankful Great front desk staff
I stayed at the Sheraton for the Regional VolleyBall tournament. Very convenient location. One person that stands out the most was Cayce Sailing. He worked the Saturday night shift at the front dest. Very pleasant and super helpful!! Thanks again Cayce!!!
April 15, 2013
Rated 1 out of 5 by tate I can never reccommend this hotel
we stayed for the talladega weekend last week... Our Tub would not empty.. it is not nice to take a shower in your own dirty water... the ice machines did not work on the 6th and 7th floors... i had to travel up to the 8th floor to get ice... I have never stayed at a hotel where the did not take a credit card for incidentals... we were not able to rent a movie without coming down and paying for it first... very unprofessional... and the manager did very little to help the situation... although he was professional and kept himself in that manner throughout the transaction
October 10, 2012
Rated 5 out of 5 by Radar14 best hotel for area events
When in Birmingham for events at or near the civic center, this is the best location. The staff is always accommodating and rooms are clean and comfortable.
May 19, 2014
Rated 5 out of 5 by SteveNash Very Nice Stay
If I had to offer 1 suggestion to be even more appealing to business travelers, get rid of the $10/day internet fee. It's been years since I've seen that, and was a bit surprised that you charge that fee. It's 2014 - c'mon. Other than that, great stay - great staff!
May 15, 2014
Rated 4 out of 5 by Catfishmom Sheraton and Club Level
We recently stayed at the Sheraton in Birmingham for one night. The room was very nice and very comfortable. We paid extra for the "club level" . Don't bother. After checking in, we were told how to get to the club room where there would be drinks for a fee and hot snacks. REALLY? There was wine and beer for a fee (hadn't we already paid for the opportunity to go to this " fine " area so doesn't that mean we actually paid twice?) and the hot food consisted of cold cheese, cold grapes, and some egg roll things which I guess count as hot. Then they ran out of red wine. Don't you think you just might notice that the red wine was getting a little low. Never ever again, Mr. Sheraton. Like your hotel but the club level stinks.
November 20, 2013
Rated 5 out of 5 by GRM68 Great place to stay
The hotel was very convenient and the rooms clean and well furnished. The staff were helpful and friendly. The parking garage was a bit inconvenient -- quite a long walk.
December 14, 2012
Rated 5 out of 5 by SMM81 Great visit
After reading the reviews, we were nervous about staying here. The staff was very nice from the minute we arrived. We parked ourselves- $8- and the walk was a little far, but not unbearable. We had a balcony overlooking the atrium, which was beautiful. The beds were so comfortable and the room was clean. We didn't have noise issues. Maybe because we stayed on a Thursday and it wasn't terribly busy, but we would stay there again- we had no complaints. We have smart phones, so we didn't pay for the internet. The PUB at the Westin has free wi-fi if you need it.
December 16, 2013
Rated 5 out of 5 by SMUFan Loved my stay!
Stayed at the hotel for the BBVA Compass Bowl. Accomodations were convenient, clean and comfortable. Really had no problems at all. Thanks, Sheraton Birmingham!
January 12, 2012
Rated 5 out of 5 by paparon52 Hotel met my needs
As usual the Sheraton did an excellent job meeting my needs during the Final 48 state tournament. Everyone was pleasant and responded quickly to any need.
March 4, 2013
Rated 4 out of 5 by jybsphr03 ALSHRM
I stayed at this property as part of the Alabama SHRM State Conference. This is the second time staying at the property so I was somewhat familiar with the accomodations and amenities.
May 15, 2014
Rated 5 out of 5 by lhsv Wonderful Location
Wonderful Location to the civic center, valet parking great, wonderful, friendly southern hospitality. Food and service wonderful.View of Bh'ham great.
November 3, 2012
Rated 5 out of 5 by Manju Great Comfort
My team was on official duty and we were in Birmingham for only one night. The room comfort was outstanding. I would definitely stay here again.
July 25, 2012
Rated 5 out of 5 by Katie30 This hotel is great to stay in for events
The staff was extremely courteous and helpful. I was very pleased with the response I got whenever I contacted guest services for anything.
August 13, 2013
Rated 5 out of 5 by Nene175 Enjoyed my stay
I really enjoyed my stay even though I was there for a night. I slept like a baby, the bed was great and so were the pillows. I will be back
August 5, 2012
Rated 5 out of 5 by lizy24 I enjoyed the comfort of my room
I really enjoyed the comfort of my room. The beds were comfortable. I could adjust the heating and/or cooling to my desired temperature.
January 31, 2012
Rated 2 out of 5 by ccrider101 Worst Sheraton Ever
This hotel is out dated and needs some refurbishing. The rooms were worn out. The beds were not comfortable -- what happened to Heavenly Beds? The doors SLAM loudly and woke me up repeatedly all night. There was no hot water either night I was there. The restaurants are limited and overpriced. There was only one person working the check in desk when I arrived -- with a long line of people waiting. And there is no auto check out, forcing me to go stand in that line again at to check out. I would not stay here again unless there are improvements.
January 26, 2014
Rated 5 out of 5 by Dave01 Great Location and very friendly staff
Great location and very friendly staff. Rooms
are great and beds are very comfortable.
January 31, 2013
Rated 5 out of 5 by CorpPlannerLK Great facility for business travelers and meetings.
Amazing meeting space, fantastic food, friendly staff (especially Benny in Banquets)!
July 30, 2012
Rated 5 out of 5 by Elks Well located frierndly staff
Overall Great- hotel room does need some attention to peeling wallpaper
June 10, 2013
Rated 5 out of 5 by cbeatty99 Internet Service
I was disappointed that there was a charge for internet service.
October 31, 2012
Rated 2 out of 5 by amh601 The cleaning staff needs a refresher course
My check-in was great, the front desk staff were very helpful and courteous. My disappointment is with the cleaning staff. After staying one night we left for the day then returned to our room to find that it had been partially cleaned, we ordered pizza the night before, the empty boxes were left in the room, empty coke bottles were left and our beds were made but halfway made, with no clean sheets. I feel that if I pay that much to stay in your rooms per night that all trash should be removed from the room and I should be able to sleep on clean sheets.
May 9, 2012
Rated 5 out of 5 by VickRich Very good stay
Our stay was very pleasant. Wonderful hotel and staff.
August 19, 2013
Rated 5 out of 5 by Arod Hotel has great features
i enjoyed my stay and would recommend to a friend
September 26, 2012
Rated 3 out of 5 by KateG Needs some work but people are good.
This hotel could use some TLC; it's probably already on the Sheraton rehab schedule. Looks a little shabby and dated. But the staff was unfailingly helpful and friendly. Cafe food was expensive but you are pretty much captive in the hotel so that explains the pricing. Subway to the right of front door was a good lunch option.
May 3, 2014
Rated 2 out of 5 by mara123 week long stay
I recently had a week long stay at this facility.. i was told i was registered under the "green program" and they would not change my bedsheets each night but would replace towels etc.. I had no problem with that - however, no one ever came in to change towels coffee etc. i had to call every night for those. by Thursday i was told i was suppose to call for this daily. i was also not told that internet was free, until i heard it from another guest, and i was overcharged by 30/night on my bill and for parking that i did not use. very disappointing.
June 24, 2013
Rated 4 out of 5 by Park02 This hotel has some good features,But
I liked it's location to BJCC and the staff overall was very good. However, check in and check out was very, very slow. There were only three working when I checked in at 3 and had reservations as did most everyone. It was the Elton John concert date and the lines got really long. Also for the price it did not have a mini-fridge or microwave. Refridge was available for $25 more, I feel that was a rip. Throw in the ice machine was not working in our room area, well anyway it was a great concert.
March 17, 2014