Rated 2 out of 5 by noise13 Noise, noise, noise
First off let me say that I have been staying here for business for over 15 years and have always enjoyed my stay and this is why I have been coming back. This weekend was, however, a disaster. First I called 3 days before my arrival and requested a fridge and it was confirmed. So I brought a bunch of food for the fridge and when I arrived, no fridge and no workable solution. Food spoiled. Secondly the noise on Saturday night was unacceptable. Apparently there was a body building competition. On Saturday evening there was a group of women body builders in the hall way at midnight yelling at each other as the mingled about the hallway. Then at 2 am there was one of them pounding on another door. Needless to say, I did not sleep, could not properly perform my job the next day and had difficulty driving home, 1.5 hours, on Sunday evening after work due to lack of sleep. I know that the Sheraton was not the one making the noise, but your sales people should speak to any large group staying at the hotel about hotel etiquette, ie loud talking and yelling in hallways at unreasonable hours and respect for other hotel guests. Yes we are all adults and assume that people know all this but unfortunately this is not usually the case especially when it comes to large groups. These women were probably pumped full of testosterone and steroids and this is just the way drugged up people act which is especially why your sales force should speak with group leaders about how to act in a hotel before renting large blocks of rooms to rude and obnoxious people who think the world revolves around them. Just look at the profile of body builders. Obviously they must be exhibitionists with huge egos otherwise they would not be in this "sport". Please be aware attributes of any groups before sending these "mad dogs" loose upon the rest of your hotel guests and exposing them to unacceptable behavior. You really should know better. Due to this I will have to look into alternative places to stay on my next business trip to Sac. unless you can assure me that proper training is put into place with your sales force. Please let me know what you intend to do about this situation.
November 4, 2013
Rated 4 out of 5 by redforme Beautiful hotel, but can use some work
Enjoyed my stay on the club level. Unfortunately, after 2 weeks in a row, the cardio equipment has not been fixed. Several treadmills and an elliptical out of commission. Club lounge could stand some better food choices. Have a feeling that things are not always fresh. Staff - some very friendly, others - surley.
November 3, 2013
Rated 4 out of 5 by SFNA Nice hotel but odor
The rooms have an odor that is a mix between stale basement & an odd cleaner. It may be because the windows dont open to get circulation, but I have stayed in many hotels like that which didnt have this odor.
I tried different rooms - some are more prevalent than others.
The club lounge is nice and comfortable.
If they could get that taken care of it then I would recommend staying there.
November 2, 2013
Rated 5 out of 5 by missriss13 Excellent staff
I have stayed at this hotel every week for the past four months. The staff always goes above and beyond their responsibilities to make my stay as comfortable as possible.
October 30, 2013
Rated 3 out of 5 by Valet Valet
Valet was hit in my rental car and no one had called the rental car company, therefore I had to complete a lot of paperwork when returning the car.
October 28, 2013
Rated 5 out of 5 by Maggie92129 Room Service
I had the BEST meal I've had from Room Service at any hotel. Jorge and his crew did a fabulous job with the Caprese salad and grilled chicken and veggies. Everything was fresh and tasty. I made sure to call them and praise...job well done!
October 28, 2013
Rated 5 out of 5 by LizzyB Weeklong Business Meetings
This hotel is beuatiful and the bed is the most comfortable I've ever experienced at a hotel. I slept very well each night of my weeklong stay. The food was delicious but a bit pricey. I didn't have to move the car and try to find parking near the Capitol since the hotel is a stoves throw away - I walked each day. I tried booking my next business trip at the hotel, but it was booked solid :-( (its a popular destination). I would most assuredly stay at this property again and again!!!
October 28, 2013
Rated 5 out of 5 by Sharon777 Everything Top Notch
Everything was great. Great service, great food, great atmosphere. Everyone was very friendly and helpful. Would definitely stay here again and would definitely recommend.
October 27, 2013
Rated 5 out of 5 by S2art Very comfortable stay
Staff is courteous, friendly and efficient. Room was very comfortable. I look forward to staying here again.
October 23, 2013
Rated 5 out of 5 by Margaretinlouisiana Great location, comfortable hotel
All you would want in a hotel! I was attending a conference at the Sacramento Convention Center and the location was right across the street. The hotel is charming and the staff very competent. I would highly recommend the hotel.
October 21, 2013
Rated 5 out of 5 by wj635 One of the best
One of the cleanest, quietest and most comfortable hotels I've stayed in for some time. Room servicing was excellent.
While not a frequent traveler now, I used to travel a lot and I only wish all the places I stayed were as good..
While being a downtown hotel, it is an easy ride to the airport by taxi or shuttle.
The hotel is right next door to the convention center and couldn't be more convenient for conferences.
October 21, 2013
Rated 3 out of 5 by jimk69 Beautiful hotel and great location but missing the boat on service
I stay here because I am a loyal SPF platinum member. However, it's not my favorite because it lacks basic customer service. I have NEVER received an upgrade to a suite once, I have at least 2 stays a month. You can not call down for yor car to Valet, even though you are paying $28/day, you have to stand outside in the cold and wait 5-10 min. Very frustrating. They charge you to receive a package ($10) per package. I have never been there where they had the front desk staffed well so you always have a wait at check in. I can't believe this is the service they give to their platinum members. The location is adjacent to the capital and it is a nice hotel so it's too bad they can't improve on service and also giving their platinum members a little special love.
October 18, 2013
Rated 5 out of 5 by Fullschmelson Great wedding night!
Even though we were only there for the one night since our wedding reception was across the street, it couldn't have been better. Not only was the room exquisite, but the card, strawberries and champagne was an amazing touch! We truly appreciated it, and it was a LOVELY gesture. Thank you so much for accommodating us and quite a few of our guests the weekend of 10/05/13; I will definitely recommend Threasa Herdandez and the Grand to anyone for their needs!!
October 15, 2013
Rated 5 out of 5 by Jasmer58 Great Hotel
Everything was great, from the warm welcome, to great food, reasonably priced beverages and excellent catered food. The food was a delightful surprise from most hotel fare. It was delicious, well prepared and had a great variety. Thanks to all the staff!!!
October 15, 2013
Rated 2 out of 5 by cperpe Not what expected
Reserved Deluxe king. First time use of points. Given double beds on check in. Beds were way too small and hard. Backs still hurt 5 days later. No shower cap in bathroom.
October 14, 2013
Rated 5 out of 5 by Con13 Conference
Hotel staff was wonderful- from bellman to check-in to restaurant, catering staff, and housekeeping, check-out, etc. Loved the window seat in the room. Everything we needed was provided. Conference facilities were very nice.
October 14, 2013
Rated 5 out of 5 by Strong Sacramento
Th staff at this hotel is absolutely fantastic. I was there with my daughter as she had knee surgery in Sacramento.
October 13, 2013
Rated 1 out of 5 by rc3cng Over all Stay Experence
I was booked into the Club Floor - Room 2606....all the evenings I stayed there was "parting" going to well past midnight - perhaps I was too close to the Club Lounge....but it would seem to me that other guests were kept awake as well. When I checked out I mentioned it to the Check out person as was told that I could have called down, etc...perhaps so but in this day in age is that the wisest thing for a guest to do. Surly you have Security personal that should be monitoring the floors after a reasonable hour.
October 12, 2013
Rated 3 out of 5 by Voyager10 Small Details Made for Frustrating Experience
Wonderful room on Club Level but the devil was in the details. The room had a funny smell when I walked in but the air conditioner was off so I turned it up hoping maybe it was just musty. The smell never went away but I was too tired to ask for another room by the time I returned from my event that evening. I was looking forward to sleeping in on Sunday but about 8am housekeeping banged on the door several times until I got up to tell the guy I was in there. There were a few other housekeeping issues. The hotel looks lovely. I wish I could have felt more comfortable.
October 7, 2013
Rated 5 out of 5 by HappyTraveler18 Great Experience
The staff is great and the place feels like home.
October 6, 2013
Rated 5 out of 5 by Loyal55 Wi Fi $$$$$$$$$
Stop charging your loyal guests for wi fi
October 6, 2013
Rated 4 out of 5 by Precious0ne Staff have great customer service
So far I've stayed here twice and both occasions the staff have been friendly and show excellent customer service. The downtown location is nice, although self parking is across the street. During my first stay here, my toilet clogged every single day, and maintenance was quick to arrive to unclog it. I hope they replaced that toilet. During my second stay, the toilet was fine and I was glad since I was hesitant to stay here again because of it. The hotel itself meets all of my expectations of a Sheraton brand hotel. I hope I'll be able to experience the club lounge in December when I shall be platinum by then. One thing they missed was crediting me one night of "Make A Green Choice" points. After I emailed Starwood, they verified with the hotel and I was credited in a timely manner.
October 5, 2013
Rated 5 out of 5 Great place to stay
Super comfortable bed, nice decor. Great services and right in the middle of the downtown. I cannot ask for better place to stay
October 4, 2013
Rated 5 out of 5 by Annabanana01 Wonderful
We'll staffed and I love your bed and pillows!
October 4, 2013
Rated 5 out of 5 by HotelReviewer2013 Best Customer Service
Excellent Customer Service, very clean rooms, and a place I would recommend to family and friends.
October 3, 2013
Rated 5 out of 5 by Marilyn2 Friendliness & courtesy reign!
From the time you drive up until the time you drive away, all staff is on board to make your stay the most pleasant and seamless. Great location too!
October 3, 2013
Rated 3 out of 5 by Ofie Good downtown hotel
If you want to stay in downtown, hotel is good. Self parking is across from hotel which is inconvenient especially arriving late at night. Valet is great but expensive. The bed needs updating as it is uncomfortable. The hotel is in good downtown location.
October 1, 2013
Rated 3 out of 5 by traveling2013 my room
this hotel has great features and is very clean. My room was clean and fresh. but the bed had a dip on one side and extra hard on the other so needless to say i woke up with a back ache. After the first night i felt some itchiness in between my toes that was a little alarming since the shower looked extremely clean. Otherwise hotel is very nice. the check in people were very short and not helpful at all. I asked one where could i get a bite to eat and her response was right behind you but all ii seen was a room full of people drinking so i asked do i just walk up to the bar and she said yes. One answered what she thought i was asking before i asked?? So front desk people are a little rude.
September 26, 2013
Rated 5 out of 5 by FezFez So thankful!
I've stayed in many Sheraton hotels and this is by far the nicest I've stayed in to date. Frankly, I was shocked. I've never spent time in Sacramento and took a dim view of it but was very pleasantly surprised. What a beautiful capital city! Anyway, I had some special requests that I was nervous about asking for and your staff couldn't have been more gracious including Keone, Robert, Nate, and Shaima. It was really a special weekend and I owe the hotel much gratitude. I'll definitely stay here again.
September 25, 2013
Rated 2 out of 5 Never staying at a Sheraton again!
This last weekend I stayed at the Sheraton in Sacramento, CA. I was so disappointed. Because of business and personal reasons, I stay at several hotels during the year. Never have I stayed at a hotel that didn't at least offer a refrigerator in rooms. In places I've stayed, there is usually a refrigerator AND a microwave. Not only that, I brought some sodas to drink back in the room, only to find out that there was not an ice dispenser on my floor. There was one on the 14th and 16th floor, but none on the 15th floor which is where I was at. I was also disappointed that Sheraton CHARGES for internet access and no one told me that there was free internet access in the lobby (I didn't find this out until I checked out). Also, Sheraton is the first hotel that didn't offer FREE continental breakfast. The prices for a simple breakfast were extremely high for what you get. We ended up finding a restaurant outside the hotel that suited us much better.
Will I recommend Sheraton to my friends, business associates or family? No. I've already started telling people of this experience and they too were amazed at what Sheraton DIDN'T offer.
September 23, 2013