Rated 4 out of 5 by Emilyann Good experience
Hotel,was clean. Elavators were quick. Staff was friendly.
July 21, 2014
Rated 4 out of 5 by slaverne Good Location
The hotel is clean and is located close to the Capitol Building. I felt safe walking around the area. The lack of a good restaurant in the hotel was a negative for me because it was inconvenient but there are good restaurants in the surrounding blocks. The staff was pleasant and responsive when I had a question.
June 30, 2014
Rated 3 out of 5 by Nevada69 Room cleanliness
Chris at front tried to be helpful and understanding. His comments in my folio were ignored. I called him this am after receiving another email statement. It wasnt about the money but principle that i called. He assured me again it would be fixed and apologized again. He is an exceptional customer relations person. Alyssa was helpful on the phone when reserving room. I had several issues, keys not working, very noisy that evening between 1:30-3:00 am and cleanliness of room
April 21, 2013
Rated 3 out of 5 by TheRedBaron Noisy
We stayed one the Club Level and was disappointed to see that in 2013 the Sheraton is trying to gouge their customers for internet access. I traveled all over the US this summer (51 consecutive days on the road) and the Sac Sheraton was the only place that wanted me to pay for internet access.
Club level was noisy and staff didn't appear do anything about it even after we called. We were woken up 3x during the night by drunks hanging out in the hallways and making noise.
January 28, 2013
Rated 3 out of 5 by FaeryGramma Updating gone Wrong
Stayed here over several years in the past.
The Club Level food was awful. Breakfast was sliced fruit, some cereal, pastries, Toast & bagged bagels. No Granola, no cold cuts, no non fat yogurt. Cocktail hour food was a disgrace. Greasy fired jalpeno peppers, cheese, crackers. No rolls, chips, protein; dreadful cheap food. No Gift Shop to buy a package of chips or anything else. Incredible. No place to get a snack. Parking expensive. Internet not working for boarding pass
May 28, 2013
Rated 4 out of 5 by rondglfr Terrific Staff
Bellmen and desk staff were very friendly and helpful. They always had time to talk with us about our questions, concerns and interests.
The hamburger and french fries ordered through room service were brought to our room within 45 minutes of placing the order; however, they were cold to luke warm and definitely not at an optimum or good temperature for consumption. We would not use room service for food in the future at this hotel unless the situation was corrected.
December 31, 2013
Rated 5 out of 5 by Pixelmaestro Sacramento Rail/Museum getaway
My family of four enjoyed are overnight getaway centered around the Sheraton Grand Sacramento Hotel. We took the Capital Corridor Amtrak from the SF Bay Area The goal was to visit the regional sights and museums along with some pool time for the kids. The hotel gave us a great room on a high floor in the corner facing west. The staff also gave us a great lead on a pizza restaurant in old town. We are already in the planning stage to make a return visit in the future.
September 9, 2013
Rated 5 out of 5 by BecAnime Conference Attendee
Room was in great condition. Room service was some of the best I've had (it actually arrived with hot food). Staff was attentive, courteous and prompt in responding.
Only issue we encountered was regarding hours of service for the Club Level breakfast. Literature stated that the breakfast was served from 6-9 am, when the hours were actually 6-10am on the weekends. We ended up buying breakfast shortly after 9 am because we thought the Club Level breakfast had ended.
January 6, 2014
Rated 5 out of 5 by Erica2014 Jon at the Front Desk is a diamond in the rough
I had an amazing stay at the Sheraton. John at the front desk and the valet crew delivered service above and beyond I have ever experienced. With there help I was able to have an amazing stay, deliver my presentation, and charge my phone. Great attitude, and they always went above and beyond the norm. For example having my luggage placed in my car while I was presenting was a lifesaver on time I so desperately needed.
April 29, 2014
Rated 5 out of 5 by Fullschmelson Great wedding night!
Even though we were only there for the one night since our wedding reception was across the street, it couldn't have been better. Not only was the room exquisite, but the card, strawberries and champagne was an amazing touch! We truly appreciated it, and it was a LOVELY gesture. Thank you so much for accommodating us and quite a few of our guests the weekend of 10/05/13; I will definitely recommend Threasa Herdandez and the Grand to anyone for their needs!!
October 15, 2013
Rated 3 out of 5 by hoteljunkie Ideal location!
Recently stayed at the Sheraton Grand Sac this past week for a CIAC conference. The accommodations were fine. Rates were very reasonable. Location is very ideal. The Morgan Restaurant food was very good; however, the service is mediocre. It took a very long time to get a server's attention, and their lack of customer service skills were evident. I am also not impressed that WIFI is not offered as complimentary. This is be a free amenity, in my opinion.
April 27, 2013
Rated 5 out of 5 by MR18 Preferred Place to Stay when in Sacramento
The Sheraton Grand Sacramento Hotel is my favorite place to stay when traveling to Sacramento. The hotel is comfortable, staff is friendly and helpful and I feel safe and at home during my stays. I travel to Sacramento on a regular basis and enjoy returning to my room at the hotel for a quiet and comfortable evening. Location is convenient and the self-parking allows me to park, not only for my hotel stay but for business meetings in the same area.
December 10, 2012
Rated 4 out of 5 by ktnsc My portfoli
It is frustrating that when checking in it was confirmed i would get a final bill via email. I never did. Now all i get is a recording saying i will get it in 2 days if i leave a message.
I expected to get it upon checkout, not 2 days later.
Te wait at the restaurant was so long (and they were not busy) that I had time to decide I would go somewhere else to eat.
Bathroom smelled very moldy because the bathroom door would not stay open to air out.
May 23, 2013
Rated 3 out of 5 by Squeaky143 Hotel is nice but beds are worn out
This hotel is located within walking distance to many venues. Close to the capital and easy to access. The rooms are adequate, no refrigerator, microwave, or safe. This would be a nice option. Safe deposit boxes available however, staff is aware of what you store in them. The beds are uncomfortable and obviously well worn. My pet peeve is when bottom sheets do not completely cover the mattress! Unacceptable...hotel staff was pleasant and helpful.
November 24, 2013
Rated 5 out of 5 by Mitche947 Close to everything ANDExcellent Service
I stayed at the Club Level, which I would definitely recommend. The Grand is truly Grand, near Old Town Sacramento and the Water Front, the K-Street Mall and the Capitol. The Club level offers a robust Continental Breakfast and a diverse, dinner quality evening meal. The bedding is great and the room spacious and well appointed. The first place in a long time where the furniture did not look like it came out of someone's basement! Excellent stay!
August 30, 2013
Rated 5 out of 5 by Michellek1 Beautiful Hotel
My son was married on Saturday, September 15th, 2012. They hotel allowed an early check in for the groom and groomsmen to get ready in the room which was very special... We ended our evening in the hotel with 10 rooms including the bride and groom.... They rooms were beautiful, very comfortable and the hotel staff was very pleasant.... Thank you so much for adding a special touch to our wonderful day! Thank you again! Michelle
September 20, 2012
Rated 2 out of 5 by katinsf Registration and front desk were a mess
Mistake 1: Sheraton reservations canceled my 2nd room rather than change the dates for both rooms, but had this corrected by hotel. Mistake 2: Upon arrival, the front desk did not switch the 2nd room to my colleague's name (despite being asked to do so and taking his ID). I checked in later and was given my colleagues's room key. He later was given my room key instead of his own. Very awkward. No apology from the front desk, instead he sighed.
February 5, 2013
Rated 5 out of 5 by dkla downtown retreat
In the heart of downtown Sacramento,this upscale yet welcoming hotel provided all the right comforts for our family. Walking distance to the capital,great cafes,bars,theaters..and a short distance from old town Sacramento,we had no shortage of things to do.The pool and gym were small but enjoyable,but the real highlight was the staff,who were helpful and accommodating every step of the way. Highly recommended and we will definitely return.
August 20, 2012
Rated 5 out of 5 by ExecutiveDir This property loves their SPG guests
The Sacramento Sheraton is the most conveniently located hotel in downtown Sac. I stay there for business all the time. The staff really pays attention to their business clientele and SPG patrons. The hotel is always immaculate and the staff is wonderful. Only downside would be the hotel is starting to show its age and its time for some new carpets and decorating in halls. But, I'll take great service and personal attention over fashion.
June 10, 2013
Rated 4 out of 5 by AriesK12 Charming Hotel; Great Location!
I've been visiting the Sheraton Grand for the past 4 years and I have to say, my stay is always pleasurable. From the smooth check-in and check-outs to the clean rooms, to the proximity of the Convention Center. Hotel always does their best to meet my guestroom requests. My only disappointment during this visit is not seeing the Truffle Mac n Cheese in the In-Room Dining menu; it's what I look forward to; especially in the rainy weather!
December 10, 2012
Rated 5 out of 5 by prp87 Welcoming staff and clean rooms
The front desk staff was very friendly and helpful, offering dinner recommendations and help with the valet parking. I had been told that valet parking was complimentary but when we arrived the valet attendant told us it was not. Unfortunately, the valet staff is unaware of the special packages. That was the only snag in our visit. We had also wanted coffee from the bar at night but they do not sell hot drinks - would have liked that.
December 31, 2013
Rated 3 out of 5 by pimpboy Overall experience
Called hotel directly for reservation to match competitor price. Lady told me to book online then. I asked her to price match and finally did. Checked into hotel, no upgrade for Platinum member unfortunately. Hotel is great, but experience is inconsistent...great one time, so so another time. If just a regular member or walk-in with no price matching needed, no problems. Easy. But as a starwood Platinum, meh... Nothing to brag about.
August 7, 2012
Rated 2 out of 5 by Mel48 Much Improvement Needed - Cannot Recommend
My room, (no 1202), did not have a refrigerator. Even most basic motels have refrigerators in their rooms for storing water, soda, etc. There was also no ice machine on the 12th floor. I was informed I would have to go to the 13th or 15th floors to get ice. That's outrageous. You should have an ice machine on every floor. Lastly, your TV screen menu for guest services was too confusing. I could not find how to do an express checkout.
March 30, 2013
Rated 3 out of 5 by Karen03 Reception
Reception did not honor my request for two, 2 bedded rooms which was requested at the time of booking in March.
Reception had incorrect names on the room & it never was corrected.
Still not sure if correct credit cards were applied to final statement at check-out.
Reception was not especially helpful with my questions.
June 9, 2014
Rated 3 out of 5 by travellady88 ok but needs improvement
when i upgrade my room to a suite, the receptionist told me that it was $150 more, however, i was charged 175 more per room, and the pull out sofa , the dawn comforter needs to replace because when i flip the comforter over, the feather came out, and i am allergic to feather, so i had hard time , thank god, we request extra bed for my kids. however, the view outside room is beautiful, and the facility is clean , that is the plus
September 6, 2013
Rated 4 out of 5 by Lin33 Great location
Overall a good experience. Terrific location for our needs. Beds very uncomfortable, possibly due to our arthritis issues -- not sure -- .
Main problem: being charged for in-room water which was NOT marked as a charge. Actually had a tag that said "complimentary".
Check-out clerk pretty 'cold'. Check in went great! Continental breakfast would have been convenient.
Also, have since received 2 final bills...wonder how many more?
August 7, 2013
Rated 4 out of 5 by Agwoman Some gliches
The hotel was very nice. I enjoyed the gym, it was well maintained, unlike some others in other hotels. The hotel is in a great location too. The only problem was the room key simply would not work. I had to go to the desk 5 times in order to get a new key. Maybe it was due to the Alomond conference key I was given, suffice to say the key situation was very annoying. Besides that; great hotel! Nice room with a wonderful view.
December 16, 2012
Rated 4 out of 5 by Ointernet Internet issues
I was extremely disappointed the internet wasn't free. Especially given that the free limited internet was so spotty. For the amount of money spent there it should be free.
June 30, 2014
Rated 3 out of 5 by cindy65 Garrison
The staff was helpful, but in the end did not perform the tasks they set out to accomplish for me. The parking is hard if you don't use the valet. It's across the street which would be fine during normal weather conditions. It's not idea when it's raining or windy. Upon our arrival we paid with a company check that included our parking; however, for some reason even though we were told it was take care of, in the end it was not. The first day we had to pay for parking, because the hotel neglected to show parking was paid. When we went to find out why we were told they were a separate intity and they had no control of the parking garage. BUT the hotel had no problem taking our money. So we were out the $60 for parking (this amount is being reimbursed), plus we had to pay for parking. I would recommend the hotel for the actual room experience, but not the staff or parking.
March 10, 2014
Rated 5 out of 5 by drewselle Thank you for the great visit!
My husband and I stayed over night on a "weekend getaway" (thanks to grandma for staying at home with the kiddos). Upon check-in we knew that our stay was going to be great, but had no idea just how wonderful it would turn out to be. Not only were we pleased with the accommodations (stayed on the Concierge Level), but our entire stay was made with the delivery of a chilled bottle of wine and a plate of chocolate dipped strawberries, complete with a personal note from Divia, the front desk attendant who checked us in. This kind gesture made our entire stay. In addition to our gift, we enjoyed a drink at the bar (mixed very well) and were able to make a meal out of the appetizers served in the lounge (concierge level only). The location is also perfect for enjoying downtown and freeway access is quick and easy. Thank you again for a wonderful stay! We will be back!
April 29, 2013