Rated 2 out of 5 by Michael2000 Need a makeover
Has great potential. Great friendly and responsive staff, but...
1. Although I was put at the club level (12) the room feels and smells old. Emphasis on bathroom.
2. Other than the club level, no real platinum recognition nor was I offered with any platinum amenity.
Despite its age, I believ that with managerial attention and a basic makeover this could become a gem.
March 2, 2012
Rated 1 out of 5 by missbrown Worst Experience Ever
It was my husband birthday and we pick this hotel cause it was close to riverwalk soon as we walked in room was dirty carpet was stain old nasty bathroom. To top it off we where in the club lounge on 11th floor and in our room there where 2.00 bottle water. Pictures online was false. This hotel ruined my husband birthday never again. Rooms need to be more cleaner.
August 3, 2013
Rated 4 out of 5 by PlanoSteve Convenient & Clean
Great view of the parking lot.
April 21, 2014
Rated 5 out of 5 by Margie Above and beyond
I arrived home after a recent stay and realized I had left a diamond necklace on the vanity in my room. I called and spoke to Jimmy in theft provention. He immediately went to look, found the necklace, called me back within 5 minutes and shipped it to me. He responded with such urgency. I felt as though he really cared. I was so relieved to get my necklace back.
March 19, 2013
Rated 5 out of 5 by momboe Beyond our Expectation
We were celebrating my husband's birthday and had the added challenge of needing a wheelchair accessible room and roll in shower. Every single member of the Sheraton Gunter Hotel made sure we were more than satisfied in every aspect of our stay. The hotel was beautiful ( and just redone) and it was the perfect location to site see.
A special thank you to Willie!
February 2, 2013
Rated 3 out of 5 by Madson Hotel needs to improve service
Asked for shows in the city, clarity on service provided by club lounge, breakfast when club lounge was not operational ...
Hotel did not know about shows, no one available at club lounge during hours of operation ( had to call and ask for something to drink), restaurant was confused on what to serve with provided cupons as club lounge did not work on weekends.
February 12, 2013
Rated 4 out of 5 by NormaC Did not meet my expectations
The room that I stayed in had two really bad carpet stains and a very old desk chair. I would expect carpet stains and torn furniture in a Motel 6 or Hotel 8 type of hotel not a reputable hotel such as the "Gunter". The bed was VERY, VERY comfortable, so at least I got really good night sleep. The staff was also awesome to include the staff at the restaurant.
September 30, 2013
Rated 2 out of 5 by Bartman57 Small Room
I was put into a room that must have been a closet at some time, it was so small I could almost touch wall to wall. There was a desk and a chair that took up any spare room there might have been, the chair was torn in several places and looked like it should have been thrown out. For the price there are serveral hotels in downtown San Antonio that are better.
September 20, 2013
Rated 4 out of 5 by dltjmc Very helpful staff
Very impressed with the staff help we received here. The lady at the desk allowed us to go check out our room as it was near an AC unit to ensure we were OK with it rather than just send us up there and hope we didn't have issues. Also helped suggest alternative/cheaper parking options as opposed to their own $28 valet parking. Hotel was clean and comfortable.
April 16, 2012
Rated 4 out of 5 by Zipper This hotel has a lot of history.
I liked the history associated with this hotel. I was especially excited when I found out that I was staying in Room 636 and then found out the story that took place in the original room. That is awesome! I went and ask the registration personnel if I was staying in the actual room and they told me I wasn't. I was disappointed. Oh well. But I liked the hotel.
June 12, 2013
Rated 2 out of 5 by AE11 NOISY, POOR SECURITY
Two doors down, there was police involvement with a couple who were in trouble with the law. Seemed like a theft right there in the hotel.
Next door, there was way too much noise up until 5 am. Could not sleep.
I paid extra to use the club lounge, but it was way too congested. And there wasn't enough food/drinks.
Overall, would not return to this hotel.
January 3, 2013
Rated 5 out of 5 by Taylor3 Wonderful location
Great location, wonderful staff and lovely building. We truly enjoyed everything about this stay!
April 13, 2014
Rated 4 out of 5 by remydog great hotel and location
We stay here when we come to San Antonio. This hotel and staff is wonderful. This last stay I had an issue with my room and went to front desk and lucy did not hesitate or question putting me in another room. This was the first proplem in the 3 years that we have stayed there. Also the bar is very nice, especially meeting Jarrod who was a great bartender
October 30, 2012
Rated 5 out of 5 by Rick1369 Great Stay
The staff was very attentive and the immentities outstanding
April 16, 2014
Rated 4 out of 5 by Catsfly69 convention weekend
I really enjoyed my stay at the Gunter last weekend, even though the first night our ac went out in the room we were at the staff made it up quickly with moving our room, upgrading our internet and access to club area. We received the best service from the bellmen.
It was a great hotel to stay walking distance to alot of attractions and full of history.
August 22, 2012
Rated 5 out of 5 by travler6 Hotel has Location and ambiance
When we made our annual Christmas trip to San Antonio we chose The Gunther for this years stay. It was a wise choice, the staff was excellent, arranged several rooms for us and satisfied our every wish. The location could not be better for a downtown hotel. Located in a quite area only minutes from River Walk with several excellent restaurants nearby.
December 18, 2012
Rated 5 out of 5 by SJW2014 Great Hotel for holding a conference
The staff, food and facilities were ideal for the conference I attended.
April 14, 2014
Rated 4 out of 5 by Slugger River Walk nearby
A well located hotel for staying near the sites in San Antonio.
April 15, 2014
Rated 3 out of 5 by Djr5 Don't dine at this hotel
This is a lovely, well maintained hotel with friendly staff at the front desk. So, my husband and I thought that eating dinner in the hotel restaurant would be a good experience. It was not. Although we were only one of two tables the service was very slow. The waiter never offered bread and we only got some after waiting over twenty minutes and asking a bus boy. The other people at the only other table in the restaurant were ridiculously loud. We could hear every word of their conversation even though they were two tables away. I asked to be moved away from them and our waiter refused, even though the restaurant was completely empty except for our two tables. After we finished I went to the front desk and complained. They called the restaurant manager and he offered no compensation or even apology for a very unsatisfactory dining experience. I was surprised and very disappointed. Don't eat there if you want to have a nice, quiet meal.
April 26, 2013
Rated 3 out of 5 by Mateo13 Poorly staffed
I thought the staff that was there was exceptional. Just not many of them. From checking in to food service ending with a 30 min wait for our car. One server in the bakery was overwhelmed front desk overwhelmed . Did sequestration hit the Gunther as well? I grew up in SA had dreamed of staying at
The Gunther someday and was so very disappointed
March 14, 2013
Rated 3 out of 5 Room conditions were not as expected.
There was large dust bunnies on the return air vent in the bathroom as well as signs of mold around the bathtub, bathtub drain and bedroom ceiling.
The bathroom had a lot less space than expected.
The guest lounge on the third floor was closed for carpet cleaning on Sunday and we were not allowed access to the amenities that we paid for.
October 17, 2012
Rated 3 out of 5 by EddyQ Beautiful OLD Fraternity House !
Thank You for your Polite Service from the front desk to the valet.Our stay at the location was convenient to all of are activities in SA. The only probelm was we were not able to get any sleep after 2:00am because the Halls and rooms around us were filled with partying loud "kids".Will consider other location for quietness next trip.
January 21, 2013
Rated 5 out of 5 by gsully23 excellent stay
From the time of check-in to departure, the entire staff was super! They took care of all my needs. Special thanks to Cynthia at the front desk and ALL the valet attendants. They probably got tired of me coming and going. Room was clean and very quiet! Again, thank you for a wonderful stay during my daughter's wedding.
March 10, 2013
Rated 4 out of 5 by Cecine Fantastic Staff
I really appreciated the staff during my stay. They were exceptional in every way and very kind and pleasant. I am glad the hotel is being updated as the rooms were definitely dated and tired. Even though the rooms were showing wear it was still a pleasant stay with comfortable beds and bedding and it was VERY quiet!
September 16, 2013
Rated 5 out of 5 by Sandy26 A friendly Place
The hotel is beautiful when you first walk in. I was struck with how friendly the staff was, from the front desk to the restaurant. Traveling alone, I felt safe and relaxed. The bed was wonderful, especially the pillows. The only draw back for me was not having wifi. The hotel was a short walk from the river walk.
April 15, 2013
Rated 5 out of 5 by celi54 A 5 Star Visit!
My husband and I would highly recommend this hotel to all our friends! We were really pleased with all aspects of the hotel...from our room to the excellent service we received during our short visit. We have decided that this will be the hotel we will be staying at from now on. Overall we were extremely happy!
July 28, 2013
Rated 4 out of 5 by Billsbaitshop Valentines Day Visit
We chose the Sheraton Gunter for our overnight stay while attending the San Antonio Rodeo on Valentines Day. Checkin was quick and easy, valet parking was painless and quick, room was clean and fresh, restaurant breakfast buffet was good and service was also. All in all, a good value in downtown San Antonio.
February 16, 2013
Rated 5 out of 5 by SMAC33 WHAT AN OUTSTANDING HOTEL ... AND STAFF!!!
This marvelous hotel exceeded EVERY expectation I had and the CLUB ROOM STAFF, led by Chelsea, made the stay even MORE enjoyable ... the bar staff, led by Angelica, also provided an OUTSTANDING experience leading me to recommend this property VERY HIGHLY to anyone and everyone traveling to San Antonio ...
September 29, 2012
Rated 4 out of 5 by mem16 hot tub
Hot tub was not working while we were there and that was disappointing.
April 1, 2014
Rated 5 out of 5 by Tinkerbell1 Absolutely gorgeous and history rich!
While the room was nice and very spacious, the bathroom needed some attention....upgrades or possibly tub replacement. The carpet needed to be stretched as there were wrinkles in it that we're worn.
Other than that, I absolutely loved the property, the staff and looking forward to returning very soon.
May 16, 2013