圣安东尼奥冈特喜来登酒店

  • 美国
  • 得克萨斯州,
  • 圣安东尼奥
  • 东休斯敦街 205 号
  • 邮政编码 78205
  • 地图

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Rated 3.8 out of 5 by 435 reviewers.
Rated 5 out of 5 by Sheraton Gunter Has Great Atmosphere The Sheraton Gunter had great atmosphere, even though undergoing some renovations. The staff was very hospitable, and the room was very comfortable. Pool was a little small for lap swimming, but I managed to get in decent workouts each day. I especially liked the fact that the pool opened at 5AM, very early by most hotel standards but great for a working man who likes to swim before going to meetings. November 4, 2013
Rated 4 out of 5 by A home away from home From the hospitality of the staff NATASHA AND RON at the front desk to the attention to detail with our needs by the housekeeping staff and the invaluable assistance of our concierge, we couldn't help but be so impressed with this hotel central to most everything downtown: Riverwalk, the Alama, fine shopping and fine restaurants like Bohanan's. I'd happily recommend it and I'll be back in September! March 2, 2012
Rated 4 out of 5 by Great staff Particularly Benjamin on the concierge floor lounge. He is a very people and customer centric person who started (and sometimes ended) our day with smiles and excellent service. We certainly were made to feel welcome in San Antonio by all the staff, but Benjamin was at the pinnacle of welcoming. Not a hotel you want to stay at when the San Antonio Spurs win a big game. The fans have a habit of driving through the streets honking their horns for hours and every sound from the street resonates through the rooms. We were on the 11th floor and couldn't get any sleep from 11 PM when the game ended until almost 2 AM when they finally all went home. Could use some refurbishing. The desk chair in our room was stained and ripped up to the point that we didn't want to sit in it. A grand hotel with a rich tradition, great staff but not in the same league with some of its neighboring competitors. June 10, 2013
Rated 5 out of 5 by The staff at this hotel exceeded our expectations. From the moment we drove up, the staff at the hotel made us feel welcome. Every member of the staff we encountered was Texas friendly and helpful. For example, my coffee maker didn't perk right and it was replaced immediately by the professional woman who cleaned our room. All questions were answered patiently and politely. I appreciated the green initiative and the flexible way it was applied. July 29, 2013
Rated 5 out of 5 by Historic hotel with great value. We have stayed at the Sheraton Gunter on numerous occasions and always feel welcome by the staff. This hotel has "character" and is a great value compared to other downtown hotels. Access is easy. Vehicle parking is at the hotel, and you don't wait 15-20 minutes for your car which can be the case at some other hotels. The Majestic Theater is across the street, and the Riverwalk is a block away. May 13, 2013
Rated 2 out of 5 by Stunning lobby in historical hotel The rooms/hallways need updating. The the elevators are slow, the hallway carpet is worn and faded and the original room I was given was horrible, small and dark. The meeting room -no plugs for laptops; the ladies restroom 3rd floor - too small. The food, both at the meeting and room service is very mediocore. Insufficient staff. and long delay in getting front desk or room service to answer. April 12, 2013
Rated 3 out of 5 by Undergoing needed renovations The Sheraton Gunter is in a great location. The staff was very nice and accommodating. The hotel was undergoing a much needed renovation, but the fumes in the lobby area were a bit much. I hope the renovations will continue throughout the hotel as the carpeting on my hallway floor needs to be replaced. The carpeting in my room also wasn't in great shape and needs to be cleaned or replaced. November 26, 2013
Rated 4 out of 5 by Good location, pretty hotel, thin walls We visited the Alamo and the riverwalk, and the hotel was perfectly located for these activities. We stayed using Starpoints, so I don't know what the rates are if I were paying with $$$. Both Friday & Saturday night there were very loud groups that mingled in the hallways. I would suggest asking for a location as far from the elevator as possible, and use the earplugs that are provided. February 25, 2013
Rated 5 out of 5 by This hotel has great service! The Sheraton Gunter Hotel in San Antonio has a great location downtown, a short walk from the River Walk. There's great restaurants and lots of things to do nearby. The hotel is older and has great character and charm. The staff (everyone!) at the hotel is very customer service oriented: they met or exceeded my expectations upon any request -- even offered to help before I asked :-). October 7, 2013
Rated 3 out of 5 by Old Lobby under construction and front door to main street locked. Had to go out garage exit to get to the front of hotel. Billing incorrect the first time. Had to go to front desk to remove internet charge (SPG member). Room was cold with great view and sounds of heating/cooling units on rooftop. No soft close on old room doors so heard load door closing until late in the evening. December 16, 2013
Rated 2 out of 5 by Smell Unfortunately I would not recommend this hotel. I was very disappointed to say it was an SPG hotel. Usually SPG is top quality. My room smells of mildew. My shower head didn't spray water from the appropriate nozzle, instead, it shot out from the wall. I also found trash in the room upon arriving which gives me the impression the room was not cleaned properly. Very unfortunate. June 3, 2013
Rated 5 out of 5 by Great staff!!! My wife and I checked in after 13 hours driving, on my 60th birthday, and your front-desk staff helped to make it a memorable birthday! She was working the evening of the 15th and is a credit to your facility, charming, professional, and welcoming. Great hotel, great location, great city! Thank you for a memorable vacation! April 28, 2014
Rated 5 out of 5 by Cheermom Booked this hotel for our stay during a cheer competition. It was a great stay the room was huge, beds where sooo comfy. The breakfast was delicious as well as the room service. Another perk was the Starbucks! The Concierge Steve gave us coupons each night for a special treat while sending us to great places to eat. Loved our stay:) We even left with two National Champions! February 11, 2013
Rated 4 out of 5 by Less than expected This hotel was a little disappointing because of its location. My expectation was it would be a little closer to the main portion of the riverwalk and the Alamo. June 13, 2014
Rated 5 out of 5 by Great meeting The entire staff was extremely helpful and all my attendees had a great time. June 21, 2014
Rated 4 out of 5 by San Antonio Blues We were in town to see BB King. When we got to your hotel (we had switched from another hotel we were not happy with) we were directed to the Club Lounge for drinks and appies, and while there a member of your staff told us about the live blues band performing on the patio. We listened to the band for about two hours before the concert, which was unexpected and much appreciated. While there we met members of the San Antonio Blues Society and other blues musicians, and really got into the energy prior to the concert. The beds at Sheraton hotels are THE BEST and most comfortable of any hotels, anywhere. Love that. We were misinformed about the time of the continental breakfast so we missed it. I would love to see a mini fridge in these rooms for keeping water bottles and milk, which I always bring along for my morning coffee, cold. Otherwise our stay was wonderful. If there was a pool/spa we were not made aware of it. August 23, 2012
Rated 3 out of 5 by Amenities lacking The wi-fi in my room and apparently throughout the hotel was severely lacking. I had business to conduct and the weak signal constantly kicked me off whatever site I was on, and those weren't video or other high-demand sites either. This needs to be corrected. Also the shower dripped, the bathroom was antiquated and needs remodeling and the towels were below average. September 15, 2013
Rated 2 out of 5 by Need a makeover Has great potential. Great friendly and responsive staff, but... 1. Although I was put at the club level (12) the room feels and smells old. Emphasis on bathroom. 2. Other than the club level, no real platinum recognition nor was I offered with any platinum amenity. Despite its age, I believ that with managerial attention and a basic makeover this could become a gem. March 2, 2012
Rated 1 out of 5 by Worst Experience Ever It was my husband birthday and we pick this hotel cause it was close to riverwalk soon as we walked in room was dirty carpet was stain old nasty bathroom. To top it off we where in the club lounge on 11th floor and in our room there where 2.00 bottle water. Pictures online was false. This hotel ruined my husband birthday never again. Rooms need to be more cleaner. August 3, 2013
Rated 3 out of 5 by Hotel needs to improve service Asked for shows in the city, clarity on service provided by club lounge, breakfast when club lounge was not operational ... Hotel did not know about shows, no one available at club lounge during hours of operation ( had to call and ask for something to drink), restaurant was confused on what to serve with provided cupons as club lounge did not work on weekends. February 12, 2013
Rated 5 out of 5 by Beyond our Expectation We were celebrating my husband's birthday and had the added challenge of needing a wheelchair accessible room and roll in shower. Every single member of the Sheraton Gunter Hotel made sure we were more than satisfied in every aspect of our stay. The hotel was beautiful ( and just redone) and it was the perfect location to site see. A special thank you to Willie! February 2, 2013
Rated 5 out of 5 by Above and beyond I arrived home after a recent stay and realized I had left a diamond necklace on the vanity in my room. I called and spoke to Jimmy in theft provention. He immediately went to look, found the necklace, called me back within 5 minutes and shipped it to me. He responded with such urgency. I felt as though he really cared. I was so relieved to get my necklace back. March 19, 2013
Rated 4 out of 5 by Very helpful staff Very impressed with the staff help we received here. The lady at the desk allowed us to go check out our room as it was near an AC unit to ensure we were OK with it rather than just send us up there and hope we didn't have issues. Also helped suggest alternative/cheaper parking options as opposed to their own $28 valet parking. Hotel was clean and comfortable. April 16, 2012
Rated 4 out of 5 by Did not meet my expectations The room that I stayed in had two really bad carpet stains and a very old desk chair. I would expect carpet stains and torn furniture in a Motel 6 or Hotel 8 type of hotel not a reputable hotel such as the "Gunter". The bed was VERY, VERY comfortable, so at least I got really good night sleep. The staff was also awesome to include the staff at the restaurant. September 30, 2013
Rated 2 out of 5 by Small Room I was put into a room that must have been a closet at some time, it was so small I could almost touch wall to wall. There was a desk and a chair that took up any spare room there might have been, the chair was torn in several places and looked like it should have been thrown out. For the price there are serveral hotels in downtown San Antonio that are better. September 20, 2013
Rated 4 out of 5 by This hotel has a lot of history. I liked the history associated with this hotel. I was especially excited when I found out that I was staying in Room 636 and then found out the story that took place in the original room. That is awesome! I went and ask the registration personnel if I was staying in the actual room and they told me I wasn't. I was disappointed. Oh well. But I liked the hotel. June 12, 2013
Rated 2 out of 5 by NOISY, POOR SECURITY Two doors down, there was police involvement with a couple who were in trouble with the law. Seemed like a theft right there in the hotel. Next door, there was way too much noise up until 5 am. Could not sleep. I paid extra to use the club lounge, but it was way too congested. And there wasn't enough food/drinks. Overall, would not return to this hotel. January 3, 2013
Rated 4 out of 5 by great hotel and location We stay here when we come to San Antonio. This hotel and staff is wonderful. This last stay I had an issue with my room and went to front desk and lucy did not hesitate or question putting me in another room. This was the first proplem in the 3 years that we have stayed there. Also the bar is very nice, especially meeting Jarrod who was a great bartender October 30, 2012
Rated 4 out of 5 by convention weekend I really enjoyed my stay at the Gunter last weekend, even though the first night our ac went out in the room we were at the staff made it up quickly with moving our room, upgrading our internet and access to club area. We received the best service from the bellmen. It was a great hotel to stay walking distance to alot of attractions and full of history. August 22, 2012
Rated 5 out of 5 by Hotel has Location and ambiance When we made our annual Christmas trip to San Antonio we chose The Gunther for this years stay. It was a wise choice, the staff was excellent, arranged several rooms for us and satisfied our every wish. The location could not be better for a downtown hotel. Located in a quite area only minutes from River Walk with several excellent restaurants nearby. December 18, 2012
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