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1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 3.9 out of 5 by 340 reviewers.
Rated 5 out of 5 by Excellent Place to Stay This facility exceeded my expectations. Staff were friendly, saying good morning, can we help you, beyond the normal. The only minor problem was the 25 minute wait for meals. However, the food was excellent and the service was exceptional. I look forward to staying there again, when we hold our next convention there next year. April 29, 2013
Rated 5 out of 5 by so very clean and tidy quiet the rooms where very spacious April 29, 2013
Rated 5 out of 5 by Comfortable living away from home I enjoyed my stay at the Sheraton Suites. The room was spacious and a perfect set-up for traveling with an infant. The staff was very friendly and accomodating, especially needing a crib and asking for it when we arrived. They had it delivered before we even settled in. April 23, 2013
Rated 4 out of 5 by Hotels Restaurant We were so impressed with your hotel I even told my husband I would rather stay at the Sheraton then on Disney property. But the restaurant is another thing. How can you on a Sat night , spring break and be in Orlando and have 1 waiter running the register, the room service, tables, bar, etc etc? That was just wrong. He was excellent but so overwhelmed. The restaurant was full too! What possessed the rest mgr to have 1 person run a whole rest? He had to apologize to each table. There was no way he could get all the orders right. That you definitley need to fix and right away!!! April 22, 2013
Rated 2 out of 5 by Smoking Room? I was pleased with the hotel shuttle, and check-in. My smile evaporated when I entered my non-smoking room that smelled like an ashtray. It was 0200 and I was too tired to go back to the front desk and complain. I just crashed. The next day my family met me in my room and they all couldn't believe how bad the smell was. I mentioned the problem at checkout and received the 'so sorry but too bad' response. Just disappointed. Room was very nice otherwise. Oh. I was woken up by housekeeping as well. And she didn't speak English. April 22, 2013
Rated 5 out of 5 by Great hotel! Great location, close to airport April 1, 2013
Rated 1 out of 5 by Terrible experience! Our family made reservations the night before arriving. Upon arrival, the desk clerk had cancelled our reservations. It took 30+ minutes for him to "fix" that problem and get us in a room. The room did not have the specifications we reserved. When we finally got in our room, the trash cans had no bags, we needed more towels, more pillows because we had to use the pull out sofa. The toilet seat was loose and there was rust on the floor from the seat. In the hallways and in room, there were balls of dirt and dust everywhere. This was the worst experience our family has had in any hotel ever!! April 1, 2013
Rated 1 out of 5 by Needs updating and repairs Public spaces nice, but condition of room and furnishings poor. Sleeper had sign on it "broken" when opened to use. Late at night so kids slept in same bed...not ideal. March 28, 2013
Rated 5 out of 5 by Great The service and room were beyond expectations! Thanks! March 24, 2013
Rated 3 out of 5 by okay expect a bit more basics for the price and Sheridan brand March 24, 2013
Rated 3 out of 5 by Not as great as reputation They assigned us to a room that was already occupied...thank goodness the ocupants were nice (and dressed) when we attempted to get into their room. No free internet access. Cigarette butts in the pool and a hot tub full of foam. Sheets didn't fit the bed and wouldn't stay on. They didn't even ask if we enjoyed our stay when we checked out. March 20, 2013
Rated 3 out of 5 by Shuttle Service I waited almost 1 hour the shuttle and I had to call three times. I made the first call at 11:51 pm and didn't get to the hotel until 1:00 am. March 15, 2013
Rated 5 out of 5 by My last Visit I have been using the hotel mainly for business related stays, but the ambience its so comfortable and staff so very nice and helpfull. I would like to commend two of the restaurant attandants Alenna and Alysson for their excellent customer service. March 14, 2013
Rated 5 out of 5 by Hotel of Choice All staff & amenities were g8t!!! Certainly a place to unwind before returning to the hectic regular work schedule. March 13, 2013
Rated 2 out of 5 by Worn and tired with dirty carpeting This hotel is badly in need of a some renovation, especially with the carpeting. Lobby looks nice and room is OK, but carpet in room and especially in hallways is worn and dirty. Hallways have an odor, likely from food being spilled on the carpets and lack of cleaning. Also, I had no shampoo in the room. March 11, 2013
Rated 4 out of 5 by Great Stay Overall the stay was very pleasant. The staff was very friendly and helped us order pizza. Unfortunately, we had to order pizza because the room service kitchen shut down 15 minutes before its stated time. However, I understand this happens and was not a big deal. The room was fantastic! Free airport shuttle a plus! March 11, 2013
Rated 4 out of 5 by Close to Airport This hotel was very good. Easy checkin, hotel was quiet, however you do hear the planes taking off. The suite was very comfortable with the added plus of a balcony. The pool and courtyard looked very nice, although we did not use them. We also did not eat in the hotel, but when we were leaving breakfast smelled very good. The only negative I would say is that the design of the hotel causes some rooms to be very far from the elevators. Other than that our stay was fine. March 11, 2013
Rated 5 out of 5 by staff The staff was great and helpful. I got a call from the airline late at night that my flight had changed. The front desk staff was very gracious and helpful with changing my transportation to the airport and printing new boarding passes March 11, 2013
Rated 3 out of 5 by Hotel is Dated Although convenient to the airport this hotel definitely needs some updating. March 9, 2013
Rated 3 out of 5 by Nice room This a nice hotel. The decor and furnishings are a bit old, but the room is functional. As soon as I got to my room someone called to ask if my room was satisfactory. With SPG I received a complementary breakfast buffet and that accommodated a late checkout. My only concern was smoke that I smelled in the hallway. Evidently a guest did not adhere to the no smoking policy. My room was not smokey. March 9, 2013
Rated 5 out of 5 by out standing front desk crew The total Day staff @ the front desk; Ms Lovely. and Mgrs were Awesome!!. I had my 81 year old family member with me on this stay She drove in from Satelite beach Fl. She checked in before me .The staff went above an beyond to meet her needs I cant tell you how much this meant to me..It made my drive up from Ft lauderdale more comfortable and Stress Free.The Customer service we recieved was Outstandin!g from ck in to departure .Thnx again for a Great start to my Vacation . March 9, 2013
Rated 4 out of 5 by Great hotel, great location, however...... We are SPG gold, and frequently use Sheraton hotels in our travels. With VERY few exeptions, we have had GREAT experiences. The exception of this hotel concerned the behavior of the front desk associate. "Brandon" was neatly dressed, but at check-in he exhibited unusual arrogance with a condescending, know-it-all, argumentative attitude toward any question directed toward him. We consider him to be a weak link in an otherwise great hotel. March 8, 2013
Rated 2 out of 5 by dissapointed During are stay there was vomit on the floor by the exit to the pool in was unbelievably strong smelling husband cut in toe in the hot tub there are sharp things in the bottom and I wanted a coffee and the women at the front desk wouldn't give me one so no I was not sattified. Also there were things in bottom of pool it wasn't very clean March 8, 2013
Rated 3 out of 5 by Noisy neighbors If less than considerate neighbors are outside their unit, either in the elevator area or on their patio, their conversations, etc were audible in our unit. Okay if prior to 11pm, but if later...... March 7, 2013
Rated 5 out of 5 by I LOVED IT my room was great i had fun i really came for relaxation and it sure work we love deanna the front desk she Was great and The shutte driver was awesome all staff was great but the cost of drinks and shots are ridiculous 11 for a shot.....12for a drink that was Unreal i couldr believe it... March 6, 2013
Rated 4 out of 5 by Very good overall We had a very brief stay but what I could see was stains on the carpets outside the room and along the hallways. Also the front desk did not have a shower cap which I would have thought would be standard offerings. Other than those 2 items the room was very clean and the upgrade to a suite was appreciated. The staff was very helpful both checking in and out. March 6, 2013
Rated 4 out of 5 by Perfect for a cold day in Orlando Heated inside/outside pool was a perfect end to our stay in Orlando on a day that turned too cold for outdoor pools. Being 10 minutes away and catching a shuttle one hour and 40 minutes before departure instead of the 3 hours we would have had to leave from the Disney resorts for an early morning flight was a HUGE bonus. March 5, 2013
Rated 1 out of 5 by Night manager Arrived at 2:39 am after delayed flight and was subjected to unfriendly attendant March 4, 2013
Rated 5 out of 5 by What a difference! We fly in and out of the Orlando Airport often. When we have an early or late flight we've often thought we should spend a night at a local hotel. We tried that two years ago at another hotel and the experience from beginning to end was horrible. We decided to try again and chose the Sheraton. We will now do this often. We loved the atmosphere, the room, the food, and the wonderful experience right from check in to check out! March 4, 2013
Rated 2 out of 5 by room service responce I called for room service, no answer. Called again a few min later, still no answer. called the front desk, they told me that they were going to run over to the restaurant and have them call me. waited 25min and finaly walk to a nearby restaurant. February 28, 2013
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