Rated 4 out of 5 by WifiNOT Wifi is NOT free, mattress not good
Wifi is not free, it is available in restricted areas only, advertising is misleading. Room was very clean, mattress was not a supportive one. I don't have back issues, but my back hurt from sleeping on this one.
December 13, 2013
Rated 3 out of 5 by rj2ktoy Pre-cruise stay
The hotel was much nicer than anticipated, showing the recent renovations were well worth it.
The rooms were very nicely appointed but the details were lacking (tv was crooked, corners of the floor showed dirt, bathroom door had multiple holes in it where it was apparent they had multiple door stops installed prior & tried to paint over them without filling or sanding. Rooms were quiet and desk personnel were very pleasant, although the phone was more important than the guest (myself) that they were in the middle of helping. I got to stand there for about 5 minutes while checking out before the customer on the phone had their questions addressed.
The restaurant was subpar compared to other Sheratons in which I have stayed. The waiter/host was curt and made it seem like all he wanted was for us was to sit down and order the buffet breakfast so he wouldn't have to work so hard. My family of 4 felt like more of a burden than a guest. The food was mediocre, matching the complimentary breakfasts found at other hotel chains, except we paid XX each....and the price for a 6oz glass of orange juice is slightly ridiculous, even for a hotel restaurant.
The free shuttle from MCO runs every 1/2 hour but there's no phone at the airport to call the hotel to let them know you've arrived & where to meet them.
As others have already stated, there is no Club Floor at this location.
Overall, I'd stay here again the day before a cruise but I wouldn't recommend it for a longer stay. Restaurants are nearby but you have to cross a busy intersection to get to anything decent.
April 13, 2014
Rated 5 out of 5 by CAkid Airport stay
I was only at the property for an overnight stay to meet an early flight, but the experience was exactly what I expect from all Starwood properties. great. friendly front desk, SPG number on file, well appointed room, comfy bed.
January 28, 2013
Rated 5 out of 5 by scott27 just right for stay next to the airport
great location next to the Orlando airport, quick and efficient shuttle service and friendly staff. Rooms were sufficient, facilities were undergoing some remodeling, but did not interfere with our stay/sleep. Would stay again.
June 25, 2013
Rated 1 out of 5 by Asia Over Booked
I was scheduled to arrive Feb 28 around midnight , I had 2 rooms booked ! I called in the morning to say I would be arriving late (1-2 am range )and to make sure I still had my reservation ! No problem was the answer , we will see you when you arrive and your rooms will be ready ! I arrived shortly after 2 am , tired from flying and up since 6am to be told , sorry Mam , we're overbooked ! I was shocked to say the least . I booked this hotel room months in advance for several reasons . They did put me up in another hotel but with only 2 double beds & a very small room , I booked a suite with a king bed & a separate sleeping area for my teenage son ! I had used points for 2 identical rooms for friends with us and was bragging about the program ( we looked like idiots when I went out to the vehicle to say we had no rooms ) . I was very upset with them especially where I called in the am to confirm . I own 2 separate properties with Starwood & pay huge money each month & huge yearly fees to be treated like this , does Gold status & a confirmation # mean nothing ?
April 9, 2012
Rated 5 out of 5 by Mlee Great Stay
We stayed here due to an early flight out the next morning at OIA. The hotel was very nice and clean. They also provided a free shuttle to the airport and we were able to park our car there for 5.00 a day while we were gone.
November 12, 2012
Rated 5 out of 5 by Alf49 Outstanding Place
I stayed here for a couple of days and loved it. THe hotel and staff were awesome. The other plus was they accept pets. That is a huge PLUS for us. We will be back that is for sure. Loved it there. Can't wait to return:))
May 26, 2013
Rated 4 out of 5 by Penn13 Comfort and convenience
The hotel is more than you expect from an airport hotel. The location, in a hotel "neighborhood," doesn't reflect the comfort and easy in out access. And the room and staff made the one night stay a value and a pleasure
February 27, 2013
Rated 4 out of 5 by sambarney Suite was comfortable
Our suite was comfortable.However, I killed a roach that was crawling on our bathroom sink.There was no other sign of roachs observed. This will not deter our staying at this or any other Sheraton on the future though.
October 7, 2012
Rated 5 out of 5 by Pattigreg Outstanding
I must say that I selected this location because of it's proximity to the Airport and my ultra-early departure time, but I was highly impressed with all aspects of the visit and will most definately stay there again.
May 14, 2013
Rated 5 out of 5 by sunshine20 Comfy beds, great decor, spacious rooms etc!
Loved this hotel. Absolutely met my standards for a 3 star hotel. Lobby area was fantastic, very welcoming and modern. The rooms were spacious, clean and up to date. I would stay at this sheraton suites again!
October 24, 2013
Rated 5 out of 5 by cj007 Relaxing stay
The hotel suite was spacious, clean and extremely comfortable. The only drawback to the stay was that the restaurant seemed understaffed. The food was excellent, but the service was often slow in the market area.
November 17, 2012
Rated 4 out of 5 by FRC66 1st Orlando trip
The restaurant food was wonderful. The staff there was pleasant and knowledgable. The Front Desk staff greeted me professionally and was helpful.
Honestly, the hotel needs some updating. But overall, nice stay.
October 29, 2012
Rated 5 out of 5 by Doug65 Comfortable Place at Orlando Airport
I was forced to spend the night at the Orlando International Airport. The Sheraton Suites was reasonably priced, near and fit the bill. The staff in the bar and restaurant were particularly nice and friendly.
July 24, 2013
Rated 4 out of 5 by Ruud49 Nice pool
The staff was very nice and alert.
Pool is nice for a last evening in Florida.
I would recommend this hotel for 1 or 2 days max. as distance to too far from shops or anything else. Ideal for early flight out.
January 6, 2013
Rated 5 out of 5 by lisa1967 Excellent Airport Location
This is a beautiful, clean and spacious suite hotel located very close to airport. Starbucks on site, lovely staff and terrific facility. I will most certainly be staying at this hotel again when in Orlando!
August 7, 2013
Rated 5 out of 5 by gitryan Great Hotel!
I pre paid for my stay on Orbitz and couldn't have been happier with the hotel! The room was great (with a pool view) and the service staff were excellent!! Highly recommend of you're in the Orlando area.
September 8, 2013
Rated 3 out of 5 by Alkr Noisy neighbors
If less than considerate neighbors are outside their unit, either in the elevator area or on their patio, their conversations, etc were audible in our unit. Okay if prior to 11pm, but if later......
March 7, 2013
Rated 5 out of 5 by fromATL Wonderful Experience
Very deserving of EXCELLENT rating for a hotel in this price range. Kudos to the staff for always smiling and making sure that everyone is taken care of. Very clean and extremely comfortable rooms.
January 28, 2013
Rated 3 out of 5 by Jadon61 Needs Improvement
Carpets were stained and room had a foul odor. Bed was comfortable and bathroom was clean. Stayed here for 1 night while waiting for a flight to New York. Staff was professional and accommodating.
August 16, 2012
Rated 5 out of 5 by jambir Excellent stay
I stayed in a king suite while in Orlando on business, and it was a great experience. The staff was very helpful, the rooms were very spacious, and the location was accessible to the airport.
October 15, 2012
Rated 3 out of 5 by Hortons Good staff Needs updated
Great service! The pool area needs work though. Hot tub was no even full or hot and the pool needs work. Also need to invest in a new transport shuttle. It has no seat beats. Not very safe.
April 23, 2012
Rated 5 out of 5 by Tom12 Great Customer Service
This hotel had great customerservice. I had a situation which needed to get resolved very quickly and the staff was very accommodating. The issue did get resolved without any other issues.
December 6, 2012
Rated 5 out of 5 by BeetyG Great Staff
My husband and I had a great stay. The staff was very accomodating and we enjoyed our time there. The Bartender Mrs. Alana was very professional and the meals were extremely well prepared.
November 6, 2012
Rated 5 out of 5 by Honeymooner73 The hotel was recently renovated!
We stayed in the recently renovated part of the hotel. It was the best place we stayed in during our two week vacation. I would highly recommend it. The finished product was amazing.
July 21, 2013
Rated 5 out of 5 by Paula29 Nice place to stay
We had an early flight from Orlando, so wanted to get as close as possible to the airport. The hotel location was perfect. Staff was very friendly and accommodations were excellent.
June 6, 2013
Rated 1 out of 5 by scott525 No service and a dirty room
Shuttle from airport took over 45 minutes, there was a large hairball in the shower, no shampoo, bed sheets were not pulled over mattress, no receipt under door. Will never go back.
August 20, 2012
Rated 5 out of 5 by Cangur07 Friendliest front desk in Orlando
Front desk helpful friendly and ready to resolve any issues.
rooms spacios clean.
Breakfast excellent, well asorted and friendly service. Location perfect to take an early flight/
January 3, 2013
Rated 4 out of 5 by safetycarter NICE HOTEL
We were quite happy with our stay. As always staff were great, and rooms were nice. Would have been nice if there was more going on in the area when we were there.
December 4, 2013
Rated 2 out of 5 by NoBlanket Don't ask for an extra blanket
I called down to the front desk several times trying to get a extra blanket for my daughter who was sleeping on the pull out couch. Still waiting for it.
December 22, 2013