Rated 1 out of 5 by BadExperience01 Suprisingly bad
Reserved my room on line - was given the opportunity to upgrade to the "club" level. Got to the hotel was told no upgrade was available because the Star members get those rooms first - I declined the invitation as was told no upgrade was available - even though at the time of reservation it was and I tried to upgrade immediately after that. I was told by the lady at check in that my room would over look the court yard. It over looked the street to the west. I found animal feces in the closet - I picked it up - it had been there a while. I will never stay here again.
December 19, 2013
Rated 5 out of 5 by brianlynn2013 over all
we stayed here on Dec 11 and the overall feeling was amazing. the rooms were fantastic in their set up and were clean. we checked in and had our room on the 10th floor waiting for us. the front desk gave us directions to walk and enjoy this beautiful city. The 10th floor lounge and TC running it make this place one step better than others. She is funny polite and helpful to make sure all your needs are looked after. We met three men who come here for 10 years at this same time who come here for her not just the hotel. We will recommend this hotel to all our friends travelling through. Also love all the decorations for the holidays
December 13, 2013
Rated 5 out of 5 by cinthyn Great spot, warm , friendly staff
This is a return visit for me. I love the location because it is a great spot for someone who enjoys walking in a glorious city. The shuttle to and from the airport is wonderful. The staff is professional, friendly ,
task oriented. I will continue to stay there when I visit Salt Lake.
December 17, 2013
Rated 5 out of 5 by JenniW This hotel was great!
I work in the hotel industry so I am very critical of service and cleanliness. I was impressed with the level of service. The staff at the front desk are among the best and most professional I have ever dealt with. The room was immaculate. The bed was very comfortable. Linens were sparkling clean. Thank you for making my special night so great.
December 16, 2013
Rated 4 out of 5 by Agent13 Very Nice Remodle
Loved the hotel. Disappointed with Valet service. Both arriving and departure no one was available to help. We were told he was on an airport run. You should always have someone available. Runs should be done by another person.
December 15, 2013
Rated 4 out of 5 by Boltonski Renovated Property with Character
My wife and I traveled to Salt Lake City for a short sight seeing trip before heading to Provo for a football game. We were impressed with the Sheraton. While obviously older (the exterior gives that away), it has been maintained well and renovated. The room was a suite, and was tastefully decorated. The on-site restaurant was a great place to grab breakfast, and had quality ingredients in the food selections. The staff were courteous and professional. Our only real complaint was the very slow wifi connection - pathetically slow. But we weren't there on business, so it was only a minor flaw in an overall great experience.
December 5, 2013
Rated 4 out of 5 by Curlylash Everything we needed...
The ease of staying at the Sheraton Downtown SLC was just that, easy!! Special thanks to the management, reception, servers, and shuttle drivers. We'll see you again.
December 14, 2013
Rated 4 out of 5 by TravelPro3 Very "as expected" hotel
Nice lobby and club level benefits. Nothing over the top but a good stay and good staff.
December 6, 2013