Rated 4 out of 5 by Consultant WiFi issues in the Garden Rooms
Good hotel nicely refurbished and huge rooms. It consists of two types of accommodation - the tower good size rooms, and decent WiFi; and 2 floors of garden rooms that encase a central garden, pool, etc. Its a pretty long hike around the garden and there is only one elevator at one end of the loop which means an even longer walk if your room is the other side and you don't want to drag your suitcase up a flight of stairs. The garden rooms are even bigger than the tower rooms but the AC units are noisier and I generally turn mine off at night so I can sleep. (I've stayed many times at this hotel.) Most alarming is the WiFi in the garden rooms which drops out and is terribly slow even if you are sitting next to an access point. The hotel doesn't manage the Internet access so they are powerless to fix issues and two hours on the phone to the company that does, hasn't so far fixed anything. They do claim to be in the process of thinking about replacing or upgrading the Internet access though.
February 16, 2013
Rated 5 out of 5 by SusanEUG Wonderful Staff
I had a wonderful time and from the moment that I was picked up at the airport until I checked out all of the staff that I met were wonderful. They were able to answer all my questions, never made me feel like I was a bother, always pleasant with a smile on their face. Really NICE people.
October 21, 2013
Rated 5 out of 5 by havebusinesswilltravel A nice stay
I am only stays away from platinum. I have had some ups and downs here. I was upgraded to a loft, there were some chocolate covered orieos waiting (the kids loved them) and everything was great. all in all a great stay. Next time here i will be platinum so I will update you as to how that goes.
April 3, 2012
Rated 5 out of 5 by RHIT Very nice hotel
The hotel was very nice. The room was comfortable and the lobby very nice. The hotel is located within easy walking distance of Temple Square and restaurants and shopping. I attended a conference at the hotel, and the meeting rooms were setup properly with the correct working equipment.
October 11, 2013
Rated 3 out of 5 by Utah22 nice room
Room was nice and front desk helpful.
Busy night at hotel and hotel seemed to be unprepared. Parking was full when we arrive and hotel offered valet but had some difficulty finding someone. When we checked out could not find a valet and we had to go to front desk to get help with the car.
November 12, 2012
Rated 4 out of 5 by DW0525 Very good hotel.
All things were great except one of your bellmen? was very rude to us when we were asking to retrieve our luggage that had been stored at your hotel since our room was not ready when we checked in. He came across as being put out that we needed to get something from one of our suitcases.
April 15, 2013
Rated 1 out of 5 by scooter Sleepless in Salt Lake
the $10 charge for internet was enough for me to not come back but the heating fan ran every 4-6 minutes and it roared. Tes I measured it. I felt like I was awake all nite. This felt like a diansaur of a hotel.
Staff was friendly enough but I felt like they all knew the joke was on me.
March 1, 2013
Rated 3 out of 5 by mpxlcts worn but good
Was on a one night business trip and found the hotel to be worn but the rooms were nice. The hallways seem to stretch forever but once you make it to the rooms they are spacious and clean. The hotel is starting to show some wear and tear but it is a convenient and clean place to stay.
January 19, 2012
Rated 3 out of 5 by nobodyspecial wrong information again
once again upon check-out the hotel had made a mistake with my personal information. this time they had my room under a totally different person, yet still linked to my cc. every time I stay here I have a similar issue--even after giving my cc, license, and starwood card...go figure.
August 10, 2012
Rated 3 out of 5 by Tim22 No Electrical outlets in room
I have Sleep Apnea and use a CPAP respirator to help me keep breathing when I sleep. In room 714, I could not find an electrical outlet at the head of the bed. I had to pull the bed away from the wall and unplug the radio/Alarm clock so I could plug my CPAP in. Very inconveinient.
May 20, 2013
Rated 5 out of 5 by joshandang Outstanding hotel for SPG members
My girlfriend and I stayed 11 days and the hotel was great. The staff made us feel very welcome in particular T.C in the 10th floor lounge and Susan in the bar. Scored some great seat for a concert from Bob at the ticket office in the hotel. Had a great time and will be back soon!
March 21, 2012
Rated 3 out of 5 by notsureillbeback Room not ready
I pre-paid $240 for a room that wasn't ready at 5pm. I have been Platinum for several years and most Starwood hotels even allow you to check-in in the morning of your stay, but to not be able to check in after 5pm is not good management. My corporate rate was also not availabe.
June 28, 2013
Rated 5 out of 5 by Johnnysmooth Best Sheraton Interior & Customer Service
It was a just quick overnight but the place was big, clean and remodeled with contemporary interiors similar to Westin. Staff was very attentive to our Platinum status and room service at midnight was quick and delicious. Don't judge the location by the exterior. It's a winner!
April 15, 2013
Rated 5 out of 5 by Louise35 Highly recommend this hotel to anyone in spite of
my trip being short, for a quick meeting. I can still speak highly of the Sheraton Hotels as have stayed in other Sheratons throughout the country. All of them have been clean, pleasant, good food, accommodating and comfortable.
And, Yes I would stay here again in a heart beat!
January 31, 2013
Rated 4 out of 5 by Ronald21 Room Service
For two people they brought only one set up and we noticed after the person left. We called down and never got a response or any set up. I ate with a bath towel. Not good for room service. I have had over 180 stays at Sheraton and this is the first time I never had a response.
February 28, 2013
Rated 4 out of 5 by Bdutz Why can't I get a receipt from Starwood
Everything fine, but Starwood is only hotel chain that fails to post receipt to membership site nor do they email nor do they provide hard copy under the door.
February 14, 2014
Rated 2 out of 5 by Bill Best part of the stay happened at checkout.
Treated poorly right from the beginning. Had to call the platinum desk, as it felt as the hotel staff was intentionally giving me such a bad room.
The gentlemen who helped me at check out should be promoted to management. He's the only one who made me feel appreciated.
February 10, 2013
Rated 5 out of 5 by Karen23 This hotel's staff has the WOW Factor!!!
The entire staff was friendly, professional and informative from the front desk to the bell stand. We have never had such great service. We felt like they truly cared about how our day was - asked where we ended up for dinner, if their recommendations were good, etc.
March 6, 2013
Rated 4 out of 5 by JBfanMOM Great service
Justin at the front desk was extremely friendly and helpful. We were visiting for the Justin Bieber concert and Justin helped my daughter try to find out which hotels JB, his crew and his dancers were staying at. He definitely went above and beyond the call of duty!
January 8, 2013
Rated 5 out of 5 by FrequentTravelerAz Great choice in SLC
It's been several years since I've stayed at this hotel, but I must say it's been transformed. Rooms are nicely done, beds extremely comfortable. Staff is friendly. Would like to see little refrigerators in room, but maybe that'll come in the next room updates!
January 14, 2013
Rated 2 out of 5 by nobodyspecial poor layout
the room was two floors--heater duct near ceiling directed right at bed--freezing on 1st floor and steaming on 2nd--hot air blowing on me all night in bed as thermostat was downstairs near drafty sliding glass door. also was old, busted up, and not so clean.
February 19, 2013
Rated 4 out of 5 by Hollie Outstanding Service!!
I usuaully don't take the time to do these surveys but this instance is an exception. I always enjoy staying at the Sheraton in Salt Lake City but I was impressed beyond measure on this stay. From my room being perfect to the level of customer service I was so impressed. What really made my stay perfect however was my breakfast experience on my Monday morning. Mackay was my server and he seemed to have close to 50 tables. He was rapidly taking care of his guests while his manager Trent ran alongside him. I can't even imagine taking care of 50 tables at once. What blows my mind is that this was probably the best service I have ever had in a restaurant. The two of them were laughing and making each individual table in the restaurant feel like one big family at one table. And come to find out, not only were they running the restaurant but their room service person had called in sick and they were taking orders up to rooms as well. Their awesome personalities and displays of ultimate guest satisfaction impressed me beyond belief!!
January 31, 2013
Rated 5 out of 5 by WCH59 This Hotel is our home away from home.
When I check in I am recognized as a Platinum Member and as a returning guest who has stayed there countless times and thanked for being a loyal member.
Some of the staff recognize my wife and I and and are greeted by name, its a wonderful place to stay.
March 9, 2013
Rated 4 out of 5 by Agent13 Very Nice Remodle
Loved the hotel. Disappointed with Valet service. Both arriving and departure no one was available to help. We were told he was on an airport run. You should always have someone available. Runs should be done by another person.
December 15, 2013
Rated 4 out of 5 by cbHawaii Excellent Customer Service
The staff was very helpfull and professional - from the front desk at check-in, to the waitress at the breakfast buffet, to the bellman who gave us driving instructings to Temple Square, I reccomend anyone going to Salt Lake to stay at the Sheraton.
September 9, 2012
Rated 5 out of 5 by Loli61 This hotel cares about my transportation needs
I come to SLC for medical reasons. The shuttle service is excellent and always dependable. Although they cannot take me all the places I need to go-they connect me to the right resources. I feel pampered and at home when I stay at the SLC Sheraton.
March 10, 2013
Rated 4 out of 5 by Codex Melaleuca Convention
Staff was courteous and helpful. Location is conveniently located for Convention Center and mall. I have stayed a numerous other hotels that provide WIFI connections for free. In this day and age, I would think the team should review this matter.
May 5, 2013
Rated 3 out of 5 by Brad59 Communication of staff
The front desk didn't communicate with the IT department and we continued to lose our ability to use wifi. Housekeeping left used pillow case in room and didn't seem to service the room well such as not restocking items needed on a daily basis.
June 30, 2012
Rated 5 out of 5 by NevadaMan Long Voyage
I recently need to be away for an unknown period of time. The ability to leave my vehicle in you parking lot was a big relief. Returning to find my vehicle safe and then spending a restful night in you wonderful King bed was most refreshing
March 5, 2013
Rated 4 out of 5 by Timbo13 Salt Lake City - stuck without a flight
It was nice and everyone tried hard to make us comfortable while being stuck without a flight out. We didn't choose to stay overnight but they made it enjoyable at the hotel.
January 6, 2014