Rated 2 out of 5 by jaw1 Hotel
The elevators were a problem all weekend. The staircase door that exited to the parking lot was left open so anyone could enter.
January 23, 2013
Rated 2 out of 5 by Rmleo Poor service
Spg room was messy and poorly stocked. Ran out of newspapers for guests by 730 am. Poor service at desk and at restaurant.
May 2, 2012
Rated 4 out of 5 by Kermit Hotel room was great
The room was great and service good in all parts of the hotel except for the restaurant. Restaurant service was very slow.
March 9, 2013
Rated 5 out of 5 by Cathy79 Home Away from Home
Great service, friendly staff, clean and comfortable. Best place to stay in Westchester and easy access to New York City.
December 9, 2011
Rated 5 out of 5 by 0223 Where everyone knows your name
What a great feeling. Once the doors open the welcome home experiance begins. It great to know you are welcome.
November 29, 2013
Rated 3 out of 5 by 50Plus Bar closed at midnight
Not sure why the bar closed at midnight when they knew two large parties would return back just after midnight?
July 1, 2013
Rated 5 out of 5 by bp1216 Great service, very clean
Staff was super accommodating. Room was very nice and clean; beds were comfortable.
January 21, 2014
Rated 4 out of 5 by Debbie44 This hotel is clean and new.
I paid extra for club level and it was closed. I received no discount or credit for this misrepresentation.
March 11, 2013
Rated 4 out of 5 by SAMLAUR58 hotel with good shuttle service
Well located hotel,
30 mn away from central station NY by Train
very quiet hotel
good schuttle service
October 20, 2013
Rated 4 out of 5 by SFDoug Comfortable hotel in corporate area
Nicely renovated rooms and overall good facilities. Location an easy drive to quaint part of Tarrytown.
May 27, 2013
Rated 5 out of 5 by Rene Excellent place to stay
Everyone went above and beyond to accomodate any of our needs. We would highly reccommend this hotel!!
October 6, 2012
Rated 5 out of 5 by roadtripper18 Great hotel
Sheraton Tarrytown is a great hotel. I have never had any issues with the hotel or it's staff.
December 27, 2012
Rated 3 out of 5 Wifi
When is Starwood and Sheraton going to stop charging for wifi. Makes you uncompetitive.
September 8, 2012
Rated 5 out of 5 by Lpc3535 west point
everyone great excellent service
February 18, 2014
Rated 5 out of 5 by Kathryn713 Dog Friendly
We brought our dog and the staff was so friendly and met our every expectation!
October 22, 2013
Rated 2 out of 5 by Mazie Ms
The bathrooms made me fel like I was in a hospital the pool area was the pits
August 13, 2012
Rated 4 out of 5 by jaws111 the internet connection was terrible
The cabled and WIFI connection was very slow and not worth the daily fee.
September 14, 2013
Rated 4 out of 5 by trabvrlingman stayed thetr for weekend wedding.. very nice gr8 staff
Close to Tappanzee Bridget and Tarrytown..nice area. very friendly staff
June 10, 2013
Rated 5 out of 5 by MikeyK Great Hotel
Always stay there when I'm in Tarrytown. nice atmosphere, great staff.
February 23, 2013
Rated 5 out of 5 by Scoobie Room Decor was nice
I liked the room decor - i wish they had Coca-Cola in the hotel.
November 11, 2013
Rated 4 out of 5 by ADay A gem in Westchester
this hotel is a great place to rest and relax just north of the city
November 22, 2011
Rated 5 out of 5 by Joe21 A Nice Oasis
The facility and the room were inviting, comfortable and tasteful.
October 27, 2012
Rated 3 out of 5 by chris1244 Tarrytown Sheraton
Hotel and room were excellent, service at breakfast was poor.
September 18, 2012
Rated 4 out of 5 by dlpucc PC & Printer service problematic.
Club room PC extremely slow, printer in lobby inoperative.
July 4, 2013
Rated 5 out of 5 by charles8 great for the most part
front desk manager needs a few people skills
August 29, 2012
Rated 5 out of 5 by Tarrytown3 Great stay
Great stay fantastic service
January 17, 2013
Rated 5 out of 5 by Meaganica19 Excellent Service
The staff was very helpful.
April 29, 2013
Rated 5 out of 5 by Rick57 Tarrytown
Excellent staff and beds!!!
February 18, 2013
Rated 1 out of 5 by Lolassmile Below Starwood Standards
My preference is always to stay at a Starwood Hotel, but after this experience, I may open up my options a little. The Sheraton Tarrytown was disappointing and way below SPG standards. The staff was rude and inattentive. The restaurant, was what ruined this experience for me however. As a SPG member who was staying on the Club Level, my family and I were entitled to 4 "free" appetizers in the restaurant. Instead of venturing back into downtown Sleepy Hollow we decided to take advantage of this - bad idea. We waited 15 minutes alone before we were acknowledged at the Hostess podium. When we were finally seated, we waited another 30 minutes to place our order. I asked that they rush the kids' meals as it was getting late and they were hungry - made no difference - still waited over an hour for APPETIZERS to arrive - waited even longer for the main course. They also seated us directly next to a door that kept opening out to a wedding. During our 2+ hour experience, wait staff kept opening the door and rolling in dirty dishes on carts right by our table - it was unsanitary and something you do not want during your dining experience. Additionally, I was still willing to give their Sunday breakfast a try, but was turned away as there was an hour wait - really? Overall, just a bad experience and below SPG standards.
October 22, 2013
Rated 1 out of 5 by Sadmom Horrendous customer service
The customer service from the time of booking to checking in was outstanding. The suite was very nice, clean and spacious. That is where the good experience ended. We were greeted with broken elevators and a room on the fifth floor to navigate our many bags to without a cart or the help of the staff. The rest of the weekend the staff was extremely put out at the reality of hosting the 65 families they opened their doors to. They took our payment and then wished we would leave. The hotel management was particularly rude and made our families feel unwelcome at every turn. The restaurant manager, Elizabeth, held personal grudges against guests that complained about the service and used her leadership position to harass and intimidate her guests. She even used her authority to have a family police escorted out of the hotel, their children in tears because she thought the mom broke a vase. Even when corrected by the mom of the toddler who accidentally broke the vase she refused to be reasoned with. When questioned about her judgement by other guests she threatened to have them removed as well. A true hotel manager should look to diffuse any difficult situations that arise. This one took pleasure in escalating the situation so that she could exercise her control. A truly horrible experience orchestrated by a truly horrible human being. I would skip our group's next trip which we look forward to every year rather than return to this establishment.
January 22, 2013