Rated 4 out of 5 by Vaness21 This is a good hotel
I luv this Sheraton. They've finally improved their parking situation. There were never enough spaces to park. We stay here every year..& this yr we noticed more spaces. Their bathrms are always very clean & they have the coffee makers "outside" the bathrms! Its disgusting 2 see hotels have them in bathrms! Tlk about unsanitary! I did notice the elevators were dirty inside..doors & floor. And the carpet in hallways & room could use a good cleaning..but no bed bugs! A HUGE factor! Very nice & great job Sheraton!!
October 18, 2012
Rated 3 out of 5 by Mendonsa Things to know about staying here
The hotel is above average. Our experience had a few challenges but nothing that was the fault of the hotel. Our room wasn't cleaned one day due to a early cleaning schedule. One thing to watch out for is the shuttle service to Disneyland, it appears to be a separate company and are less than desirable. First of all get to the shuttle stop 15 min. prior to departure and try to get on in order of how you are lined up. Rude people will get there the last minute and jump in front of you. It's worse getting back from Disney. It's a mad rush with lots of pushing. The hotel is better than any of the other cheaper hotels. We stayed with star wood points, if I were to pay cash, I would have stayed closer to Disney but for keeping in the star wood family, this is the place to stay.
July 22, 2012
Rated 3 out of 5 by Janta84 Good hotel with some caveats
I've stayed at several of the Starwood properties and found this Sheraton above average in regards to newness and cleanliness. However, it's disappointing to have to pay for internet as well as parking. As someone who frequently travels on business, internet is now critical and I will probably find another hotel that provides free internet. Also, $12 for parking was also an unwelcome surprise. While I could recommend this hotel for some reasons, I would try to find another one to better meet my business needs.
February 28, 2012
Rated 3 out of 5 by Losanno Convenient Location
The hotel is very conveniently located down the street from Disneyland. I stayed here on two consecutive weeks for business and found it to be adequate. The lounge is nice and the attendant was friendly. It is tough getting an upgrade as a Platinum and even though suites were being shown on SPG.com, I was not given one. The front desk clerk was adamant that they were not available. The rooms are modern and very clean. There were a lot of families here and I think it caters more to them than business travelers.
April 30, 2012
Rated 4 out of 5 by TJB1131 GG Sheraton inept staffer
I have stayed here before and excellent service, but this trip room and facilities were great but the desk staff was inadequate, they could not give me the room requested "near the elevators", but The staffer told me that the room I was in was just a 'few doors' from the elevator. I actuality it was 11 doors away, but with a bum leg the extra distance is painfull, especially when you go to pool, then dinner, then to Disney, etc. The staffer needs to take a basic math course and map reading course s
September 8, 2012
Rated 5 out of 5 by Johnny88 Nice and clean
The hotel looks very new and clean! The staff are very friendly! I would definitely come back
October 9, 2012
Rated 3 out of 5 by j111 Plantinum status treatment so so at first
Juleo at the front desk was VERY good at recognizing how to provide good Platinum status service BUT the man who first check us in wasn't and therefore started the stay off as not very good. I have stayed at this hotel several times and if the front desk treatment of the guy who 1st checked us in was to happen again---I would stay elsewhere. But Huleo made the stay good in the end.
October 14, 2013
Rated 5 out of 5 by beachgirl Wonderful staff and great hotel
I was visiting with my sister and daughter to go to Disneyland. The staff was so helpful with the tickets and shuttle to the park. I love that it is not to big, we had a wonderful time. Loved the fitness room and pool and spa. Met some great people also staying there.
September 23, 2012
Rated 4 out of 5 by Phil50 Stay at Sheraton Garden Grove
Very comfortable, modern, and clean room. I was disappointed to be placed next to the elevator as a Gold SPG member. Many families stay at the hotel, so there was both elevator and children noises. I'm sure rooms away from the elevator are very quiet. The staff was also confused on the internet service. I was told I would be refunded the daily charge and was not. Other than the room placement and internet confusion, it is a very comfortable hotel for business people and families.
September 30, 2012
Rated 2 out of 5 by j13w Is a filthy room a Sheraton Standard?
Room was a good size but very unwelcoming due to the filthy stained carpet and soiled furniture. Club lounge was of the same condition with staff during the breakfast hours unengaging and rude. The whole atmosphere was a bit trashy. The front desk welcome and recognition was positive, and appreciated. The check out person did not know what to do when I told him the room was filthy and unacceptable during the checkout process... keep on your Visa sir was the only reply..
April 19, 2013
Rated 5 out of 5 by kb1234 Wonderful stay
Overally, my stay at Sheraton Garden Grove was very satisfying. has good club lounge w/printer and nice breakfast, staffs and many other things. Room was spacious and internet was also good. I would like to recommend my friends to stay here if they have a schedule in Anaheim and Disneyland.
Only problem that I experienced was that my keycard was not working well for parking entrance and exit. But I was able to call staffs in the gate and they let me in/out.
December 17, 2012
Rated 3 out of 5 by SusanDisneyFan Thought this would be a good Disneyland area hotel
For a new hotel the cleanliness and maintenance was not good - stained carpet, bathtub was stained and dirty. Close to Disneyland but I wouldn't stay here again.
October 28, 2013
Rated 4 out of 5 by liznez bathroom needs & the positive
The bathrooms are equipped with a 1 shelf sink/vanity table where the towels & hair dryer are stored. It could have at least a rack for the hand towel since the only place to put the toiletries is on the vanity top along with the glasses, hand towlels etc.
The curtains were wonderful light blockers making it easy to sleep in when we needed it. Beds were comfortable & no problem exchanging the feather pillows for something non-allergenic for me.
March 27, 2012
Rated 2 out of 5 by Mary Many omissions
No hairdryer-the one finally brought was very old and sticky (deteriorating material). There were not towel racks in bathroom. Bellman did not get ice--just motioned toward location (he was tipped $5 for bringing up 2 very small bags). Drinks in the bar were very expensive. The included "breakfast" was pretty sad--it was like the guy responsible forgot to set his clock. No napkins, no salt and pepper, very limited food choices, dirty tables.
April 21, 2013
Rated 2 out of 5 by Beyonder7 Weekend stay
1) Receptionist was very defensive and not willing to accommodate us at all with any of our request. Asked for adjoining rooms when we reserved and he was very defensive and did not check.
2) We reserved 2 rooms, and as a GOLD member have a bonus amenity. Although we had to separate rooms, were only offere 1 amenity and was told we can only have 1 for our membership. In the end, we were not given ANY bonus amenity.
3) The fitness room was not available due to door lock malfunction due to battery replacement. No one, not even the desk could do anything. They need to have a 24-hour person who can be reached in an emergency.
4) The store was not opened at the posted 7am opening time. Opened at 8am.
5) The receptionist gave us door keys that would not work in the backdoor from the parking lot which meant that we had to walk around the entire building.
November 13, 2012
Rated 4 out of 5 by sjturners59 Clean hotel marginal shuttle service
This Sheraton is clean and comfortable. The pool, spa and fitness facilities are in great shape. If considering this hotel for your stay while visiting Disneyland, be aware that the shuttle service is marginal. The shuttle service serves two hotels (and sometimes 3) and we experienced times when the shuttle would show up with a near full bus and couldn't take us all to the park. They were not prepared to quickly order a back-up bus.
October 17, 2012
Rated 2 out of 5 by anaheim Did not feel clean
the entire second floor smelled like body odor every day I was there. the room did not feel clean. the counters and sinks did not look like they had any cleaning agents applied in a long time. nothing was shiny. there were grease marks and spots all over the place. this is the first time I have ever filled out a survey...only because I felt somebody should know how gross it was.
August 22, 2013
Rated 3 out of 5 by Melly35 Favorite hotel in the area but services need improvement
I love the Sheraton and I make it a priority to stay at this hotel every time we are in the area. The front desk and management staff are always helpful and very friendly. However; on this stay things fell below the standards. Our TV remote did not work, the fridge was not cold and the housekeeping staff was rude.
If you plan to use this hotel as a family getaway for Disneyland, be prepared to wait for a shuttle that has space both to and from the park. The last two stays we have had problems with this. The shuttle service is a contract company and they do share with another hotel in the area which is the first stop. By the time it arrives, it is usually full. We really wish the Sheraton would look at other options as we plan to visit again next month and again several times after that.
Overall, this is a good hotel for the price. Clean facility and helpful staff.
March 21, 2012
Rated 3 out of 5 by irvine1 Unsatisfactory stay as a SPG gold member
Had a front desk rep who would not upgrade myself as a SPG gold member into the next category which is the club rooms. I asked if gold member can be upgraded to the club room level and the front desk rep said yes. I asked if there are availability in the gold room and the rep also said yes. Then I asked if I can be upgraded he looked at his computer and said no, we don't have enough available rooms left for upgrades. They have to have enough available rooms in order to upgrade gold members, it's not first come first serve as long as there are available club rooms left!
To me this sounds like either he doesn't want to upgrade me or this is just an absurd hotel policy. I needed the internet to work so i ended up paying for the upgrades. This definitely made me feel that my gold spg membership is useless at this property. I'm most likely not going to return to this property again.
January 23, 2013
Rated 5 out of 5 by Tammy06 Great Service
We found the entire staff very friendly and helpful from the front desk to the housekeeping services. The complimentary breakfast in the morning was really good. We ordered room service one evening and that was quick and good and the delivery person was very nice. The room was very clean and spacious. The shuttle service was very convenient and we used it several times a day. Thanks for a wonderful stay.
July 14, 2012
Rated 1 out of 5 by Josh5 Horrible
The room was not ready. Beds were poorly made. Towels looked like someone had been through them. The drains did not work properly, 6" of water in shower after 5 minutes. Parking was horrible, we had to park in an adjacent dirt lot that was unlit. It was fenced in but it was covered so you couldn't see into the lot,very unsecure and unsafe. No fridge in room and none available to use.
April 1, 2013
Rated 2 out of 5 by David2013Aug Convenient. Marginal value for SPG points. Nothing special.
For a long time Gold SPG member, service is subpar at best. Employees barely friendly. Lack of attention to detail in room prep and cleanliness. Overall, barely passes for Starwood experience. Needs some work. I will assume the hotel gets away with it because of location and proximity to Disneyland.
September 1, 2013
Rated 3 out of 5 by leeshalove98 Request for a Bathtub
I put in a request for a bathtub in my room and I did not get it. I was very unhappy with having a shower for two small children.
The carpet in the room has stains. You should change the color of the carpet or make a better effort to clean it.
We as SPG members should not get charged for parking. That was a rip off.
August 16, 2013
Rated 4 out of 5 by CheepsAZ Great hotel in the Disneyland area
The hotel was great, except for the fact that our room was a bit dusty and remained dusty during our entire stay. We also decided to keep our towels and save some water but one day we ended up with 3 towels for 4 people and the next no bath math… other than that, this is a great place to stay. The shuttle service was great! We will definitely return.
June 28, 2013
Rated 2 out of 5 by pauljane Not good enough for a Sheraton
The lobby is cold and uninviting as is the bar area. No one was in the restaurant when we were there...it is uninviting also. The shower in the bathroom was all wrong. Grab bar, soap dish, etc. should have been on the opposite wall of the shower head. We were on the club level...the breakfast was OK, but the evening snacks were lacking. Won't stay there again.
December 19, 2012
Rated 3 out of 5 by dankyone Good value for points
As a category 2 hotel this is a good value on points. For $200 a night it is not. The beds are not as good as most spg properties and the pillows and linens are very substandard. Rooms are relatively new looking but somehow seemed spartan. The club lounge had a good breakfast but the atmosphere was completely chaotic. I would recommend as a value option only.
January 26, 2013
Rated 2 out of 5 by dana2013 No Amenities
Disappointed that when I made reservations I was told breakfast and other amenities were included. Paying for parking and internet is ridiculous - I would have rather paid $10 more per night to have more features and benefits than feel like my business is not appreciated. Staff was the only perk.
August 20, 2013
Rated 4 out of 5 by MountainRider Good business option in Orange County
Central location and new room product. When i am traveling and have simple business needs, this is a great option- I like the small feel of the hotel and easy access to area businesses- while close enough to Disneyland to have some evening entertainment and dining options. This is a very comfortable hotel for business when you are looking for the basics.
June 12, 2012
Rated 4 out of 5 by Missingfamilyincali 2nd stay went well I think except for wifi
Got a clean room on the 6th floor. On the second stay in less than 2 weeks, I'm simply looking for a clean room and a good bed to sleep in.
The overall 5 night stay was enjoyable, the staff did a good job and the cleaning crew is excellent. I come back at the end of every day to a clean room.
Enjoy the couple of times at the restaurant. Nothing fancy though they did overcook my medium to more of a well done.
Parking I think was a mess on this second stay because they are trying to paint the new lines but also because the area that they newly painted was way too tight. I can imagine that there will be accidents in the new setup.
Wifi is the other complaint that I have during this stay. I wanted to use wifi for the duration of stay but ended up going downstairs to use the computer because wifi doesn't work or doesn't work well. I was charged for the first two days that I attempt to use it but was promptly refunded when checking out.
May 15, 2012
Rated 3 out of 5 by NAMMattendee Nickel and dime starting to wear thin...
I've stayed at this hotel for a yearly trade show for 5 years now. Every time I go back, there's an extra charge for something- Internet, having a fridge in the room, parking... I will be looking into other options for next year. There're a lot of things I like about this hotel, but the nickel and dime approach is really wearing thin.
January 28, 2013