Rated 4 out of 5 by anaheimvisitor exceeded expectations except for slippery tub
From check in to check out, this property exceeded my expectations in every way except for the too-slippery tub that I fell in (nothing feels broken so didn't bother reporting). The location isn't as bad as some suggest in various reviews. Target and several open-late businesses nearby provide a lot of light. The room does not have much of a view but most in anaheim are likely there for Disneyland or the convention center and won't be in the room during the day anyway. Staff very helpful and pleasant. Parking a bit unexpected - need to grab a ticket even to just check in. Fitness facilities not fancy but in good working order. Has a laundry room with microwave oven but no refrigerator in the room.
January 5, 2014
Rated 5 out of 5 by epsil0n Excellent Service, Excellent Staff
This hotel has accommodated us for me and my girlfriend's past 3 visits to Disneyland. Always a warm welcoming staff. The check in was speedy and prompt, the rooms were well kept and clean on arrival, and the room service was on point! We have had a few mix ups (nothing to severe) but the hotel was quick to make things right! A definite hotel we will always keep coming back to! Thank you!
October 13, 2012
Rated 4 out of 5 by Missingfamilyincali Overall a great place to stay.
I am in the area and booked it for three nights for simple no frills stay since I just need a bed for the four of us. The front desk book us in without much issues and I was placed on 6th floor for being spg gold.
Pros, value, good service, nice amenities even though I didn't use it, close to where I need to be, free computer usage interest lobby came in handy for me to print itineraries for my group, quiet
Cons, parking fees though it's not much worse than others in the area, one sink in bathroom, I feel the beds are too soft
I enjoy the stay so much that I am going back tomorrow.
May 4, 2012
Rated 5 out of 5 by Steph101 Nice size rooms
We usually stay at the other Sheraton closer to Disneyland but decided to try this one. I needed connecting rooms so I called 4 days in advance to let them know and again the day before and each time I was told they would note it but not guarranteed. When I arrived they had NO connecting rooms unless I upgraded to club level.Other than that I liked the hotel the rooms and bathrooms were bigger than the Sheraton I usually stay at near Disneyland. And the Hotel still looks NEW.
September 19, 2012
Rated 4 out of 5 by Sergio702 Nice facility-Front Desk Staff NOT
This hotel was great overall but for some reason my guest key was demagnitized from club level access which is great. I proceeded to the front desk where I found three agents standing there doing nothing as thier was no guests in line. They saw me and just kept talking among themselves virtually ignoring me. Finally one of the agents said "yes" I explained the situation, no smile, no apology, just "give me your id" I complied and she said "next time try not to demagnitize the key". Now I'm not an idiot and I even told her as such. What a waste of an employee. Attitude all the way.
October 20, 2012
Rated 1 out of 5 by thaipham711 staff shouldn't be in the hospitality industry
I've been staying here fora bout 16 days a month for the previous 4-5 months and I believe I've spent my last night there. When there's a credit card issue they have told me to go stay at a different hotel rather than allowing me to leave cash for incidental. Two weeks ago they checked me out early even though I had a "do not disturb sign" on the door and their excuse was that they checked and that there was no one in the room. Im guessing they do not understand what do not disturb means. They checked me out of my room, stored all my personal belongings somewhere and took them about 30 minutes to find. I had 3 vouchers for "going green" that was thrown away while housekeeping was in the room when they shouldn't have been. I have followed up about 5 times and still no resolution. The staff are nice but they are not qualified to be in this industry. The morning housekeeping round is loud as air horns and is inconsiderate towards others guest that might be in the rooms close by. Theres two other sheratons within a 5-10 minute drive thats about 15-20 bucks more a night. Its worth not dealing with the continue frustration.
April 5, 2014
Rated 2 out of 5 by ssss2013 This hotel needs improved management
Upon arrival we were greeted by an overly chatty registration person. She talked so fast we had to ask her to repeat everything and then answer her random comments and questions about the weather. The lobby was full of loud kids, we ran into 3 dogs IN the hotel, my husband sat at the bar at 6:00 on a Friday night and had to wait 10 minutes for a bartender to appear from the kitchen, our 1st room was dirty(the rug had not been vacuumed), the hallway on the 5th floor was filthy(please invest in new vacuums!). Our 2nd room was better. The staff was under trained but friendly.
August 5, 2013
Rated 5 out of 5 by Dorean EXcellent Stay
We had room reserved closer to Disneyland, but after on night there, we picked up the phone and when back to a place where the Family was happier. The Sheraton was that place, feels more like home.
October 25, 2012
Rated 5 out of 5 by Alisha This hotel is in a great location and was very comfortable
This hotel is in a great location for visiting Disneyland, Knotts Berry Farm and several nice California beaches! The rooms are very spacious and accommodated my family of four with plenty of space for the kids to play and relax. The beds are very comfortable and the room was nice and clean. The staff was friendly and helpful even when we arrived after midnight. We will definitely stay here again when in the Anaheim area!
August 3, 2012
Rated 5 out of 5 by RAVENS LOCATION- PEOPLE-
I HAD A GREAT TIME AT TE HOTEL AND EVERYONE WAS NICE.
October 23, 2012
Rated 2 out of 5 by NVFamily Hotel is Struggling
We have stayed at this hotel over thirty times in the past three years and have historically enjoyed our experience. This time was very different. The room was not cleaned properly, the carpet was dirty, there was debris from a prior guest, the refrigerator and coffee maker were broken, and we did not receive any bottled water the first two days. Oh, and we had to ask for a room service book three times before we received one that was on its last leg.
As much as I hate to say it, we may be looking for another hotel for our regular visits to Anaheim.
November 12, 2012
Rated 5 out of 5 by Kelly33 Great Hotel for the business traveler
I stay at this property at least once a month for over the past two years. The staff is always friendly and helpful and the rooms are always spotless. I like the fact that there are no tubs in the room, but a real shower!! The Club room is one of the best out of all the SPG properties that I stay at over the year.
Great property, Great Staff and Great Value. It's a winner!!!
June 22, 2012
Rated 5 out of 5 by Roscoe88 Great Customer Service!!!
Clean rooms, great service from the front desk, to the restaurant staff, to the bar service, and especially the housekeeping & linens staff. We had asked for extra towels and they arrived within 30 seconds. Even the last day, the hotel was behind on linens, and still the staff came through with what I needed in a quick manner, and soooo courteously! Thank You!
October 4, 2012
Rated 1 out of 5 by ET1010 cleanliness?
I haven't been to a Starwood property in that deplorable of a shape for quite some time. The room carpet not only had disgusting spots but also stuck on grime/dirt.
the whole look/feel of the hotel was below standar. The lounge was a mess every time we walked in.
This property is well overdue on a renovation.
The staff wasn't too forthcoming either, except for one gentleman at the front desk (early Saturday morning).
March 3, 2014
Rated 1 out of 5 by CMK1952 Disappointed
This was my third and last stay at this hotel. Here are just a few of the items;
Club lounge is poor, no wine or beer available, one night they had a poor quality cheese with no crackers. Just not up to Sheraton standards
- Room clear but no towels left in room, when requested only bath towels provided
- 4PM late check out refused
- Parking lot, gate not working for two plus days
- room keys not programmed for club level
- initially sent to a room that was not ready
This is my first review ever, that is how poor all three stays where.
October 8, 2013
Rated 2 out of 5 by Rachelle12 Needs improvement
I asked for a room next to my party and I got the far end. A guest service rep told me that the rooms were all book up, but I noticed that a couple went into a room where I and my family could have stayed because it was right next to my party, so I felt lied to. Our lamp on the desk did not work. There was no refrigerator. And when I asked for towels, they NEVER came up to give us more towels. I was upset! The only good thing was that they had extra toothbrushes and gave us ample toothpaste. That was the only good thing about our stay.
July 30, 2013
Rated 3 out of 5 by Odee Need more training
Check in: process to slow. the lady who check us in was friendly but need more training. The rest of the FD agent that was working that day was not approachable at all. they look so serious and not making any eye contact. They supposed not to say your room out loud that everyone can hear for security purposes.
Business center: Need to upgrade the printer. I used it twice and it always having issues printing out document.
Rooms:stain in the carpet
Room service; I order chicken wings and the wings look and taste old
December 29, 2013
Rated 5 out of 5 by GlobalGuest Great Stay, Excellent Customer Service
The staff at the Sheraton Garden Grove met all of my expectations and went above and beyond to help me when I had to book an extra room at the hotel when it was pretty much full. I will certainly keep staying here when I travel back to the area. Clean rooms, great service, great location. 5 stars.
June 1, 2012
Rated 3 out of 5 by EagleEyes Bed was hard
I rated this hotel as a three star due to the bed discomfort. We booked at this hotel based on comfort of the mattress. However we didn't sleep well the 4 days we were there because the mattress was hard. The staff however was very nice and whenever we needed something they would bring it up right away. We also had an issue with our shuttle passes from the agency we booked with and they issued us complimentary passes.
February 22, 2014
Rated 3 out of 5 by Learjet36 Nice building but serious parking shortage
The hotel was nicer than I expected.
It was too bad the parking was full. Had to wait a while for somebody to drive out in the evening.
The coffee maker had moldy used bag that was unremoved. I wanted to have coffee but soon as I saw this, I changed my mind.
On the day I arrived, The bed sheets looked like somebody already slept in it. Also had some foot prints on my pillow. I had a meeting coming up. Didn't have time to ask the front desk.
For both mornings, the housekeeping lady kept on knocking on the door at 8:00 AM.
October 10, 2013
Rated 5 out of 5 by AC310 Best hotel in Anaheim area
Hotel exceeded our expectations in every way. Rooms were immaculate, staff was super friendly, and the point redemption was amazing for the quality of the hotel. We will definitely be staying here again during our visits to Disney and Knotts Berry Farm. Great hotel!
May 31, 2012
Rated 5 out of 5 by mxqt Good nights sleep
My family and I enjoyed our stay at the hotel. After a long day at Disneyland we slept comfortably in our beds. Breakfast in the lobby was delicious and the coffee was perfect! The good nights sleep and great breakfast got us ready for the day.
September 26, 2012
Rated 5 out of 5 by Sabi2011 excellent all around
Overall we have enjoyed our stay at this hotel. Employees are very attentive and what help. Rooms are clean and very kid friendly. Close To Disneyland and across the st from target perfect if you are with your family for last minute shopping.
April 12, 2012
Rated 2 out of 5 by Schh The worst Sheraton property !!!
I had issues issues with my room, the airconditioning was so loud that it was impossible to sleep. The hotel had no internet capacity ie so many people were signed on that I could not logon for almost 24 hours. The Club lounge is pathetic, constantly out of soft drinks, not clean and the only coffee machine they had did not work.
I asked to speak to the GM and left him a message but he did not even bother to return my call.
The property did not have adequate parking on the first night, finally on the next two nights I just left the car in its spot as I was nervous I would have to park at the Target across the street.
When I brought all these issues to the attention of a front desk manager she said there was nothing she could do and just said sorry. I would suggest pick another option if you are in the area. There are two other Sheraton properties in the neighbourhood.
February 14, 2014
Rated 5 out of 5 by Disneyfans Great service
We had such a wonderful experience at this hotel, we are coming back in June! The shuttle is easy and picks up right out front. The club level is the way to go. Great and helpful staff made our stay even better!
May 12, 2012
Rated 3 out of 5 by Mendonsa Things to know about staying here
The hotel is above average. Our experience had a few challenges but nothing that was the fault of the hotel. Our room wasn't cleaned one day due to a early cleaning schedule. One thing to watch out for is the shuttle service to Disneyland, it appears to be a separate company and are less than desirable. First of all get to the shuttle stop 15 min. prior to departure and try to get on in order of how you are lined up. Rude people will get there the last minute and jump in front of you. It's worse getting back from Disney. It's a mad rush with lots of pushing. The hotel is better than any of the other cheaper hotels. We stayed with star wood points, if I were to pay cash, I would have stayed closer to Disney but for keeping in the star wood family, this is the place to stay.
July 22, 2012
Rated 4 out of 5 by Vaness21 This is a good hotel
I luv this Sheraton. They've finally improved their parking situation. There were never enough spaces to park. We stay here every year..& this yr we noticed more spaces. Their bathrms are always very clean & they have the coffee makers "outside" the bathrms! Its disgusting 2 see hotels have them in bathrms! Tlk about unsanitary! I did notice the elevators were dirty inside..doors & floor. And the carpet in hallways & room could use a good cleaning..but no bed bugs! A HUGE factor! Very nice & great job Sheraton!!
October 18, 2012
Rated 3 out of 5 by Losanno Convenient Location
The hotel is very conveniently located down the street from Disneyland. I stayed here on two consecutive weeks for business and found it to be adequate. The lounge is nice and the attendant was friendly. It is tough getting an upgrade as a Platinum and even though suites were being shown on SPG.com, I was not given one. The front desk clerk was adamant that they were not available. The rooms are modern and very clean. There were a lot of families here and I think it caters more to them than business travelers.
April 30, 2012
Rated 3 out of 5 by Janta84 Good hotel with some caveats
I've stayed at several of the Starwood properties and found this Sheraton above average in regards to newness and cleanliness. However, it's disappointing to have to pay for internet as well as parking. As someone who frequently travels on business, internet is now critical and I will probably find another hotel that provides free internet. Also, $12 for parking was also an unwelcome surprise. While I could recommend this hotel for some reasons, I would try to find another one to better meet my business needs.
February 28, 2012
Rated 3 out of 5 by heynewbie123 Handicapped only or handicapped accessible?
I was surprised when I booked a "handicapped accessible" room -the only thing available -- that the shower turned out to be handicapped-only with a shower position at belly height and no way to anchor the hand shower up at the normal height. Never encountered that before and hope I don't again. Hotel is a bit far from Disneyland (first shuttle pickup in the morning, last drop-off hotel at night) but shuttle is inexpensive ($3 per person per day).
January 28, 2014