Rated 3 out of 5 by lrmjay Average
While our stay was fine, it was simply average.
December 16, 2013
Rated 4 out of 5 by bfnurse overall good
The experience overall was good. The bed was not comfortable and made my back hurt but the room was clean and the staff was nice and very helpful.
May 17, 2013
Rated 3 out of 5 by cj23 not what promised
We had asked for a king size bed and instead got 2 beds. The air conditioner was not working properly and was pretty warm in the room.
September 9, 2013
Rated 5 out of 5 by Sheri54 Business Manager
I feel very safe staying @ your hotel. Very easy access from the interstate. Rooms are very spacious and clean. Check in and out is very fast.
October 29, 2012
Rated 5 out of 5 by MandL95 Thanks for a great stay
Thanks for a memorable stay. As usual, we enjoyed our stay and were pleasantly surprised with attentive staff and great accomodations.
September 1, 2013
Rated 4 out of 5 by Sid148 Great hotel, but
Have to pay for Internet, have to pay for breakfast and pool water was a little cold. Great location, very clean and very nice otherwise....
May 20, 2013
Rated 1 out of 5 by KimV Needs remodeled...desperately
This hotel is in severe need of a remodel. The odor in my room was horrible, the carpet is stained throughout, the sheets weren't pressed.
October 22, 2012
Rated 3 out of 5 by JPIA2 Met My Needs
A comfortable, but nothing special experience. The entry to my room was undesirable, but the room itself was clean and comfortable.
April 28, 2013
Rated 4 out of 5 by VacationTravelor Beautiful lobby.
The room was clean. The bed was comfortable. The room we reserved was honored even with late check in and high occupancy level.
August 5, 2013
Rated 4 out of 5 by cmschroe Pretty good
The location was great and the staff was very accommodating. I expected more as an SPG guest, but that's okay, still a good stay!
May 30, 2012
Rated 4 out of 5 by sc59 Internet
only disappoinment is the internet. At these rates, I would think it would be complimentary. It is at most other hotels I use.
February 8, 2013
Rated 4 out of 5 by Guy6438 Exceeded my expectations
Very nice hotel. Would have no problem recommending to any looking to stay in the area. The breakfast buffet was excellent.
July 8, 2013
Rated 3 out of 5 by Stephen22 More Elevators
I think I had to wait for 4 separate elevators before there was one that wasn't too full to get onto when I was checking out.
October 24, 2012
Rated 3 out of 5 by Conservationist Average place to stay
Internet access is extra fee Coupon could only be used on food in hotel restaurants The waterfall in the atrium is too noisy
September 9, 2012
Rated 5 out of 5 by jpg9161 Lovely hotel
Had a great stay. The staff were great and the room was clean, comfortable, and well equipped. Would definitely stay again!
September 20, 2012
Rated 4 out of 5 by RobK1 Great Business Hotel
The hotel is conveniently located for my business requirements just off the Interstate & is easy to get around the area.
November 11, 2012
Rated 5 out of 5 by Ralph Accomodate Breakfast Needs
Thank you accommodating our volleyball teams need to eat breakfast at 6 am vs 7 am on Sunday morning. Much appreciated.
April 15, 2013
Rated 3 out of 5 by DS641 Overall impression
The overall impression is that the hotel looks a bit tiered.
Wireless internet only available for free in the lobby.
February 23, 2013
Rated 5 out of 5 by John333 Great time and a beautiful place
Would come back again in a heartbeat only exception was couldn't print our boarding passes because printer was down.
August 15, 2012
Rated 5 out of 5 by LS34 Great staff
We have stayed at this hotel in the past. It is always clean, great location and extremely customer oriented staff!
December 19, 2012
Rated 3 out of 5 by Travelers09 Mediocre
The staff was very helpful and friendly but the building needs a complete upgrade, everything is old and outdated.
September 5, 2012
Rated 4 out of 5 by bob0607 small problems
I was disappointed that several of my towels were frayed on the sides.
November 6, 2013
Rated 4 out of 5 by Bridger Fine
The staff was attentive and accommodating. It would have been nice to have a microwave in the room.
July 7, 2013
Rated 5 out of 5 by Belly Club room
The woman who was running the club room on the tenth floor was amazing. She was a sweetheart. Thanks.
March 30, 2013
Rated 3 out of 5 by Desmoinesvisitor It could have been better.
My associate and myself were in Des Moines for business. She chose a downtown hotel and I settled for Sheraton, primarily because it was an spg preferred hotel. The rooms were clean and general friendliness of staff were fine and it was pretty much like my usual experience with spg hotels, good. On the check out day, I was running late in a meeting. I requested a late check out for 3pm. My associate got that for her hotel. My hotel refused and asked me for $50 for an hour beyond the check out time. I realized that for things running smoothly spg or no spg, every place does a decent job with helping guests out. A hotel or for that matter a starwood preferred program should stand out by being able to deal with a unique problem that a guest can face. A lazy answer of "policy says that and this is what you have to pay" does not become Sheraton or any other hotel participating in preferred programs. Both herself, who is a lawyer and myself a physician, felt unaccommodated and ended up cutting our meeting short and stopping a client in his conversation, that "sorry my hotel is not helping me, I should probably have stayed somewhere better". So much Sheraton and so much for the spg program.
June 3, 2013
Rated 2 out of 5 by Celtic17 Club Level
Disappointed at offerings at Club Level. Not much to make you want to book it again.
September 11, 2013
Rated 2 out of 5 by ALP007 Frigid Rooms, Staff and Food
I stayed at this hotel for a large business conference. The rooms at the hotel were clean as were most the facilities, including our conference rooms. In addition, the front desk staff were very friendly and the shuttle team was fabulous :)
Unfortunately, that is about all that was done well during our stay. It was difficult to get guest rooms to comfortable temperatures (I had the thermostat set to 78 and still slept in a scarf and fleece jacket - there were many individuals with our group who also had the same challenge). The conference rooms we were in were kept at a chilly temperature as well. The staff that served our group lunch and dinners overall were unfriendly, slow to respond to requests, and carried themselves in a manner that suggested we were more of a bother than paying customers. In addition, the meat during two meals was served undercooked and many of the baked potatoes for dinner one night were not fully cooked either, hard in the center, and mine was black and starting to rot on one side.
Again, the building itself was nice and clean and the staff at the bar were all friendly and professional. However, the cons outweigh the pros and many from our group have recommended choosing a different location for our next conference.
November 16, 2013
Rated 4 out of 5 by PrincessPeach Still fav hotel, however . . .
This hotel has been serving the same limited choices for room service years! There is a handful of reasonably priced ($15 or under) items that tend to be greasy sandwiches. I think should change the menu maybe quarterly on a rotating basis or simply change it. I wanted to order room service both nights I stayed recently but didn't due to the choices.
The tempeture in the room is not truly individually regulated; no matter how much I turn it down, the temperature still hovers around 70 degrees; for someone who likes to sleep cool, that doesn't work well.
I had left my curling iron at home; would be nice to have loaners available for things people might tend to forget. Also would be nice to have a refidgerator in the basic rooms especially when one is staying for more than one night.
Nevertheless, this is still my favorite hotel.
It is very comfortable and the environment is really nice. The inside is beautiful; you can stand outside your room and look down onto the entire lobby area from whatever floor you are on; has a nice waterfall and clear glass elevator. Unless there is a large conference going on, the elevator is very fast.
Also would be nice to have Bravo channel as a TV choice.
May 28, 2012
Rated 5 out of 5 by kvaugusa Easy access and helpful staff
Just off I-80 and I-35. Staff was attentive and helpful. Property is well maintained.
October 8, 2012
Rated 4 out of 5 by Sammy51 Needs Improvements!
Have stayed here for different conferences - other hotels in the area are better.
June 17, 2013