Rated 3 out of 5 by Rippem Hotel's treatment of SPG plan a disappointment
On SPG we reserved a Standard Room with a river view. At check-in mentioned we were Gold Members and asked what was available. Under the new plan rules an enhanced room should be offered. The best the front desk could do is a room with a ¾ view of the roof and air conditioners and a ¼ view of the river.
Worth mentioning there were rooms of all types available including club floor with river views (we checked). Also not offered the New welcome gift at check in.
Hotel location is Downtown so if you are traveling on business close too many corporations. Walking distance to the Convention Center is a little long especially if the weather is hot. Not a location for a family vacation.
Would recommend both the lounge and grill. The kitchen is a little slow but the food is good. Breakfast buffet is limited.
Great staff at the bar. The hotel staff are polite and helpful.
May 19, 2013
Rated 4 out of 5 by fire14 best mattres
My wife and I just spent $4000.00 on a temperpedic mattress. It is o.k and still wake up with aches. When we stayed at your hotel I had one of the most comfortable nights sleep I a long time. The matress was exceptional. Upon check out I told the associate behind the desk about it and she stated that you sell your bedding on line, linens and all. I am definitely checking that out. Thanks for a good nights sleep.
December 4, 2012
Rated 5 out of 5 by 2Runners Facility & Staff
I was very pleased with my stay at this property. It was close to everything I wanted to do, the room was clean and quiet, the restaurant was very convenient and more than willing to accommodate special requests.
The biggest pleasure during our stay was the front desk staff. We were in Tampa for the Gasperilla Classic run weekend 2014 and even though the hotel was very busy Jessica and the other young girl working the evening shift at the desk could not have been more helpful. They were very friendly and pleasant every time we went through the lobby. Any request that we had they dealt with promptly and pleasantly. It is always a pleasure to stay in a place where the staff appear to enjoy their job and both of these young ladies did indeed seem to be well suited for the job. We are planning on visiting Tampa again in 2015 and because we had such a good experience and the staff were so wonderful we will likely stay here again.
Thank you all for making our stay positive.
March 7, 2014
Rated 5 out of 5 by winkie1 best value and staff
I investigated rates for all decent downtown hotels and the Sheraton Riverwalk surely gave us the best value for a one night stay. The staff was all very friendly and anxious to please. The shuttle service to the theatre was timely and informative. Even the late night hamburger in the bar was excellent. The manager and wait staff were lovely. All in all a very nice stay with a nice view of the river and the rowers.
December 16, 2012
Rated 4 out of 5 by visitor28 Good for Business
The hotel was currently under renovation when I stayed. Despite the noise during conference events, the hotel was quiet in the evening and at night. My room was clean and comfortable. The hotel is in downtown and in walking distance to a number of restaurants. I would recommend having your own transportation or use taxis as the shuttle service needs improvement and only takes you in a three mile radius.
December 9, 2013
Rated 4 out of 5 by Kep941 Great service and location.
Hotel was located in walking distance to start and finish line of the Gasparilla Hallf Marathon. Was reasonably priced. Service was excellent. Every employee we encountered went above and beyond to exceed our expectations! Room was fairly noisy for sleep. You could really hear the cars on the street below... We actually thought the window was open. Not sure how you could fix that, but otherwise was a great stay.
February 25, 2013
Rated 2 out of 5 by MikeTampa2012 Rooms Are Tiny
In general, the rooms were just too small. I have stayed in dozens of hotels worldwide and this was probably the smallest room I can remember. I spent 23 years in the Army and most of the tents I stayed in were larger than this room. The facilities, location, parking, etc. were marginal overall. For what it's worth, the stafff was very nice. I will not return to this hotel in the future under any circumstances.
March 20, 2012
Rated 5 out of 5 by Pete2583 A wonderful stay
Overnite stay for the Rockettes Show. Great service from everyone we had contact with, Car valet to the front desk gal, caring staff in the dining room to the shuttle driver , all made us feel that they cared about our stay. This along with a clean and spacious room with a view can't be beat. Your employees are well trained and have a very caring attitude. We'll be back again. Great job, thanks
December 19, 2013
Rated 4 out of 5 by Leslie63 All about the Sheraton
We stayed for two nights at the Sheraton. Our room was nice and the bed was comfy. We also had free breakfast which was delicious and also ate a great lunch at the ashley street grille. The mahi- mahi was perfect!! The best part of this hotel is the staff especially the valet. These guys were awesome! We took the free shuttle to the forum and Ronald and Scott were the best! Thanx guys for everything!!!
October 30, 2012
Rated 4 out of 5 by tricia605 Service
As a guest of the Sheraton Riverwalk, I find the staff to be courteous and professional. Any needs that I have had have been met expeditiously and in a professional manner. I travel frequently for work and find this hotel consistent with their response time, courtesy and professionalism. I have recommended this hotel to clients visiting my office and other co-workers who live outside of the Tampa area.
January 2, 2013
Rated 4 out of 5 by Mjpfl Safe
Hotel needs room safes and entrance could have been designed better.
April 7, 2014
Rated 4 out of 5 by Naples Noise
Stayed 3/8-9/14. We were located on the sixth floor facing the street. There was a park music fair 2 blocks to the north. It was like we were at the park with these rooms on the sixth floor. These rooms need double pane windows to cut down the noise (park music and road over night)
March 10, 2014
Rated 1 out of 5 by VIRGIA DISGRUNTLED
This Hotel is a poor reflection of the WELL KNOWN SHERATON'S I have stayed in before. It is obviously OLD, the appearance in the BATHROOM around the floor and walls were in poor condition, with the smell of OLD MOLE". In making reservation "I was not made aware that ALL PARKING WAS VALET @ $19.95 PER NIGHT, terrible feature. I parked my vehicle for a (5) Day Cruise and paid$5.00 per day, POOR CHOICE!
December 15, 2012
Rated 5 out of 5 by sra32 Amazing Staff!
From the moment I arrived to the moment I checked out my experience was amazing. I was staying there for a week to check out the area since I am planning on moving. Everyone was so nice and helpful. Location was close to everything I wanted to do, the room was clean but it did get very noisy due to some construction going on right next to the hotel in the morning. My room was facing the street so I'm not surprised it got pretty noisy. I'm sure if you get the river view it's quieter. The Valet staff is terrific! I was in and out often and the valet attendants always asked me if I needed directions and to enjoy my day, and whenever I would get back they always welcomed me with a smile and small talk and even remembered my last name! I never had to wait a long time for the car to be brought out either. Joseph the bartender was super friendly so I enjoyed having dinner and a cocktail at the end of the day when he was there. I will be traveling back to Tampa soon and I am definitely staying at this Sheraton again! Amazing staff!
March 14, 2014
Rated 3 out of 5 by Andy1969 For the price, not worth it.
Alot of outdated furnishings. Only valet so after you spend alot of money on mediocre rooms, you have to spend an extra 18 dollars per overnight stay. I would only recommend this hotel for people on buisness other wise find a cheaper hotel that actually as a microwave in it. The only plus side to this hotel is its staff. They are very kind and very helpful for directions and hotspots for tourists.
August 8, 2013
Rated 5 out of 5 by JoJo Only one thing missing
My room was large, comfortable, light and inviting--very important when travelling lot.
the staff on the floors and behimd the front desk were all friendly and helpful. Everything was great ...................except--the food. the restaurant needs a better chef and cook staff.
I was longing for Grouper. The sandwich that I got was just awful! A colleague had the same experience.So disappointing.
February 26, 2013
Rated 5 out of 5 by IndianaJessica The hotel is GREAT - the staff? AWESOME
Many times the difference between good experience and outstanding experience are small nuances that are difficult to put your finger on. Not only was the staff efficient and friendly, you could sense the attitudes of the employees. The smile on their faces, the way they acknowledges each other. (Example: As I was waiting in the front lobby, I watched a front desk person pass a housekeeping staffer, he made it a point to say hello and acknowledge her in a friendly way. You could also tell, from her teasing interaction, this was not a rare occurrence. The front desk person was a young man; the housekeeping staffer was an older lady. I could sense the respect they had for each other. ) They actually looked their guests in the eye when even just saying hello as they passed by.
This was an outstanding example of the entire staff feeling equally important as part of the overall hotel staff team.
January 21, 2013
Rated 4 out of 5 by Chris654 Great Downtown Hotel
This hotel was great! It was one of the only hotels in the downtown area to offer free internet in the room. This is the main reason I stayed here. It was also very close to restaurants and where I was working. The staff was very friendly and I appreciated the free bottles of water every day. The only problem I ever had was that the internet went down for a couple of hours one night of my stay.
July 23, 2012
Rated 2 out of 5 by g421 Horrible Experience
I am a Platinum member and this is the worst stay or experience that I have ever had. I am on the road 2 weeks out of the month and I exclusively stay with the Starwood Preferred Brand Hotels due to the consistent quality of the rooms and the treatment that I receive from the staff. The room was worn, dirty carpet, hair in the showers. I would have moved if not for the early business meetings.
April 19, 2013
Rated 3 out of 5 by Mima222 Unhappy 55
NEVER AGAIN will I choose Sheraton
April 7, 2014
Rated 3 out of 5 by jmd2101 Close to everything
I did enjoy my stay. I do wish my room was CLEAN!!! The surfaces were dusty and ring marks were obvious. The bed was made everyday and the room tidy but never felt CLEAN!! There is a washer/dryer available to hotel guests although the Front Desk could not make change for the machines!!!!!!!!!! I was sent to the Hotel Store and the sweet lady there was very kind and able to give me quarters.
March 19, 2012
Rated 3 out of 5 by MarthaI This Hotel needs to be updated!
We stayed at hotel for 2 nights on 8/8 and 8/9. This Sheraton is in desperate need of a makeover!!! We booked 2 rooms on club level. The description of club level said there were "drinks and hors d'oeuvres" in the evening. What they failed to mention is that you must pay for the drinks. That was a first. I have stayed at many "club level" rooms and always had beer and wine complimentary!!!
August 11, 2013
Rated 4 out of 5 by Mimisherv Nice hotel in great area.
We enjoyed our stay at this property. The shuttle to Ybor city (or anywhere really) is a great feature. We were able to have a nice dinner and cocktails without having to drive afterward. The location on the water is nice, too, especially when sitting at the pool. The one draw back is that their is not any waitstaff assigned to the pool to take drink/food orders while catching some rays..
October 18, 2012
Rated 2 out of 5 by Mad23 Poor organization
Because of late "VIP" checkouts, according to the staff, I was unable to get into my room and waiting in the lobby for 4 hours to check in. Staff was unsympathetic except for Jennifer. Tracy was very rude. I almost missed the wedding rehearsal dinner because I could not get in my room. Being a member of the bridal party staying in a wedding block of rooms we expected much better service.
January 15, 2013
Rated 5 out of 5 by bostonvisitor Great hotel, great location
Very nice hotel. We booked a balcony room with a view overlooking the river for the Gasparilla Races. The location is great - right on the river walk, which takes you to museums and other sites. There's also a tram nearby that will bring you to the Ybor distract, so no need to drive.
Only things missing that I could think of is lack of a hot tub and free parking, which was ~$20 a day.
February 27, 2013
Rated 2 out of 5 by Traveler A little disappointing
The room condition was fairly standard, but improvements were certainly needed. The Air con sound was too loud, and the bathroom vent made this weird, screeching all night. I was given a room at the end of the hall way, meaning long, long, long walk during an exhausting trip. Also, sidewalks outside and entrance into the hotel are terrible. It's like staying at a multistory garage....
February 6, 2013
Rated 2 out of 5 by SandyT bring your own food-there is a fridge.
The hotel is valet only and there's no help getting your stuff in or up to your room. There was some sort of lounge available that the person in front of me received a key to, but I did not. Maybe its for a certain level of SPG, i could never figure it out. I wanted to go in though, because there was food there. and wine. I had just driven to Tampa and was starving but it seemed too sketchy to go out of the hotel in search of food. I was also told there were no reasonable options to grab a bite close by on countless occasions when I asked. The one option they had in the hotel was too pricey and fancy for what i was looking for as a single traveler on business. I survived a lot of the conference I was at on granola bars I brought from home. oh, also, the hallway to the room makes it feel extremely dorm-like but the room was nice once you go in...though the bathrooms were extremely dated and tiny-even for one person.
December 2, 2013
Rated 3 out of 5 by WorldTraveler90 Dirty room
The staff was excellent. I always rate my hotels by the cleanliness of the room. This hotel was had a 5 Star Lobby with a 21/2 star room. The room had potential because of the balcony river view. However, the carpet was dirty with many stains, dirty couch that I would not dare sit on for fear of something crawling onto and the amount of dust behind the bed which was easy to see.
February 25, 2013
Rated 5 out of 5 by BeckyBob WELL DONE!
We stayed at Sheridan Tampa Riverwalk before and after our cruise. The room and entire facility was wonderful. The restaurant has great food. But, the best was the staff. They accomodated late arrivals and check outs. They shuttled us to the cruise and also took us to YBor to tour. Great people work at the Sheridan Riverwalk and their service helped us to have an enjoyable time.
November 8, 2012
Rated 4 out of 5 by Cathy1957 Great Location
Sheraton Tampa Riverwalk is a very nice hotel. Pleasant staff, comfortable beds and GREAT location. We always stay here if we have concert tickets at the Forum. Walk from hotel to Channelside (lots of nice restaurants), then walk to the Forum, then walk back to the hotel. The only negative about the hotel, is that you MUST pay for overnight parking and the price keeps going up.
December 8, 2011