Rated 5 out of 5 by Erin68 Wonderful experience!
My son just moved to Tampa from the Northeast and I decided to visit him. I chose this hotel and boy, am I glad I did! The staff is what you should be most proud of; they could not have made me feel more welcome. The pool area is beautiful. I ordered room service breakfast one morning and that was excellent and delivered very quickly!
There are some iffy reviews of this hotel out there...DON'T BELIEVE THEM!
Thanks for a great experience :)
August 15, 2013
Rated 4 out of 5 by stephOne I didn't appreciate the parking fee of $18 a day
Loved the hotel, restaurant and location but I was disappointed in the parking fee. This wasn't disclosed to me until I arrived. Also there isn't much close by so you need to drive everywhere or take a taxi.
August 12, 2013
Rated 1 out of 5 by Lacheal24 Clogged Tub
I was very dissatisfied with the hotel and the manager on duty. The reason I stayed at this hotel was to celebrate my 16 yrs daughter's Birthday we had a day plan with events to celebrate her. Friday we got up to start our day and she took a shower. After taking a shower she came out to tell me the water in the tub will not go out. I called guest services to inform them that our tub was clogged. They then sent the maintenance guy to the room. It took him 1hr to get the tub unclogged. I called the manager on duty while the guy was in the room to express my dissatisfaction and in the middle of me talking she offered be $25 off the room. I was really amazed by her lack of concern. I would never stay at this hotel again!!!!!! Poor customer service!!!!!
August 11, 2013
Rated 3 out of 5 by MarthaI This Hotel needs to be updated!
We stayed at hotel for 2 nights on 8/8 and 8/9. This Sheraton is in desperate need of a makeover!!! We booked 2 rooms on club level. The description of club level said there were "drinks and hors d'oeuvres" in the evening. What they failed to mention is that you must pay for the drinks. That was a first. I have stayed at many "club level" rooms and always had beer and wine complimentary!!!
August 11, 2013
Rated 3 out of 5 by Andy1969 For the price, not worth it.
Alot of outdated furnishings. Only valet so after you spend alot of money on mediocre rooms, you have to spend an extra 18 dollars per overnight stay. I would only recommend this hotel for people on buisness other wise find a cheaper hotel that actually as a microwave in it. The only plus side to this hotel is its staff. They are very kind and very helpful for directions and hotspots for tourists.
August 8, 2013
Rated 5 out of 5 by Louise88 Great Stay, As Usual
The best part of my stay was when I walked in and saw a "family" friend at the front desk. It was so nice to see Thabani at the front desk again. He is the smartest and nicest person you have working for the Sheraton. It's too bad he's not there all the time. Also, Jennifer was back from Alaska! Great to see her too! It's also nice to pull up to the valet and have the guys acknowledge me. I've been there so many times they all know who I am. And the facility is always well maintained. Had a great time, even though it was for a hospital stay for my husband. The people who work for the Sheraton are the ones that keep you coming back. It's too bad that the new employees don't treat me the same. I would also like to acknowledge the staff at the Ashley Street Grill. Allyson and Meko are two of the most congenial people. They do their jobs well.
August 6, 2013
Rated 5 out of 5 by Canadax2 Great location
Location on the river walk. We faced the river and watched the boats. Quiet and convenient. In downtown but no traffic on the weekend. Stayed on Club floor but always seemed to miss times for special Club amenities. Enjoyed our stay. Valet attendants always friendly and quick.
August 6, 2013
Rated 2 out of 5 by bmddmb Disappointed
I reserved my hotel room for the July bar exam in Tampa, FL. Because this was a Sheraton hotel in the middle of downtown Tampa, I thought for sure that the hotel would be a wonderful place to relax and rest during the two days of my exam. Unfortunately I was mistaken. The accommodations were lackluster as my entire hallway and hotel room smelled. The headboard and linens in the room had visible markings and were dirty. There was no microwave, and the air conditioning unit barely worked. For the price that I had to pay, I would not recommend this hotel.
August 5, 2013
Rated 5 out of 5 by Lawgrad Bar examiner
I chose to stay at the Sheraton Riverwalk Hotel because of the close proximity to the Tampa Convention Center. Although check-in time was 3 pm, I arrived at 1 pm and the front desk gave me immediate access to my room. The hotel gives free internet access, which is great considering I had to upload my exam answers from my laptop by 10 pm that evening. I heard from others that their hotels charged $10/day for internet access. The hotel interior was quiet, but I could hear traffic (including sirens) from my 4th floor room as it abutted Ashley Drive. If noise sensitivity is a problem I recommend reserving a room on the side of the hotel that abuts the river. I didn't use the pool or fitness center but my room was comfortable and clean. I'm glad I got a discount on the room because I would have been disappointed in the quality if I had to pay full price. My room was pretty worn. The shower was wonderful but the bathtub was clogged and there was even a bit of mold on the ceiling in the bathroom. That is the only bad thing I can say about the hotel. I see they are remodeling rooms so most of them are probably newer. The lobby and elevators are new and clean. All of the staff from valet to front desk were polite and professional. I checked out at 7 am before the last portion of my exam and they were happy to hold my vehicle for another half-day charge and my baggage for nothing until 5 pm when the exam got out. The valet even gave me good directions to get back on the road toward home. I highly recommend the Sheraton Riverwalk Hotel.
August 3, 2013
Rated 4 out of 5 by ger01 Good location
The hotel is clean, with good amenities and the location is in dowtown and close to the river, the view is very nice.
August 3, 2013
Rated 2 out of 5 by pmf2013 Needs huge improvements
Old hotel, needs HUGE IMPROVEMENTS. Centrally located. Staff very nice, except one front desk woman. Terrible plumbing. furniture in the rooms extremely old, need replacement. Very dissapointed. Housekeeping staff extremely attentive, specially Tracy, Plumber came to fix shower but left it dirty. It really did not work properly. One of the tv did not work at all. Every time we need to get into our two rooms our keys needed to be reprogrammed forcing us to go back to front desk to have them reissued, front desk young woman extremely argumentative and full of excuses about it, this happened for three days, several times each day. VERY UNHAPPY!!!
August 1, 2013
Rated 3 out of 5 by PedroD Disapointing
The hotel was ok but not what you expect from a Sheraton. Everything in the place looked old. The carpet was full of stains, the hallway smelled musty, the headboards were scratched, the shower curtain was ripped and stained, etc. I will certainly not stay there again because the other area hotels in the same price range are significantly better.
August 1, 2013
Rated 5 out of 5 by FL7878 This hotel is great
It was an overall great experience.
July 22, 2013
Rated 4 out of 5 by 44david Room service breakfast.
Ordered the 2 egg American breakfast using the door tag. After delivery realized no potatoes as per menu. Called and they were delivered after 10/15 minutes. After waiter had gone discovered no butter or spread for the toast. Didn't bother to call for it, dry toast - lovely! Opening milk carton for coffee noticed it's sell by date was July 4, this was on July 12.
3 errors on what should surely be a simple room service order!
July 13, 2013
Rated 4 out of 5 by mkz777 Comfortable; met our needs
We stayed on an upper floor with balcony and view of the river...very pleasant. Bed was comfy and room was clean. Pool is enormous--liked it a lot!
July 13, 2013
Rated 2 out of 5 by travel217 Dirty and Inhospitable
Our problems started as soon as we arrived. Upon check-in, we were told (by a very snarky reservation staff member) that we couldn't stay on the top club level floor because we had dogs in our party. This was inconsistent with what we were told on the phone when we booked the reservation. The staff member then proceeded to say how "they didn't know what they were doing" on that shift.
Our room: filthy dirty, door to balcony didn't work, bathtub dirty and without drain stop, TV had horrible reception, smelled of cigarette smoke on that floor. Plus the usual basic amenities of other hotels like a microwave, free parking, and mini fridge were all $25/a day EACH.
The next day we asked a different staff member at the reservation desk to move us to a different room. She then moved us to the TOP FLOOR - the club level floor - the same floor that previous staff member said was prohibited because of our dogs!! That room was pretty much the same level of cleanliness. We met 2 other guests that had multiple dogs on that floor when we were there. They weren't told that dogs weren't allowed on that floor.
We tried to make the best of our stay, but honestly it was such a dingy, inhospitable place it took everything we had not to storm out.
I wouldn't recommend this hotel to anyone.
July 5, 2013
Rated 4 out of 5 by iceangel Best view
Fluffy pillows, comfortable bed, The view on riverside was excellent
July 2, 2013
Rated 4 out of 5 by 70Turner A. Turner
The personnel behind the counter went out of their way to help solve a problem that had nothing to do with hotel comfort. We were in a bind concerning a Symposium related problem.
Food was nicely done, however a bit on the pricey side. (Probably average for this area of the country)
July 2, 2013
Rated 4 out of 5 by ConventionTraveler Conference Stay
Had a conference at the Convention Center and this location was very convenient because it was located at the end of the Riverwalk. Obviously, the hotel has been around a while and has been fixed up a number of times, but it still shows its age. All the staff were very friendly and helpful. The breakfast was a nice surprise.
June 24, 2013
Rated 1 out of 5 by tlp213 the hotel was so disappoiting
We booked this hotel because of a wedding we were attending here we drove to Tampa from Miam on a Friday when we go there I immediately changed my room there were stains everywhere carpet, lampshades chairs it really made you feel gross, my next room was not that much of an improvement it did smell a little better, this hotel is runned down needs major renovation and needs a really good cleaning staff even at the bar area it needed to be broomed and it just smelled bad in the hallways room and bar we just felt gross, and there were people selling stuff in the lobby like a fleamarket I didn't even feel like eating I coud really loose major weight staying here, Sheraton need to come in and do a major renovation also the headboards where all deteriorated it wasjust awful we were suppost to stay two night we ended up leaving right after the wedding my daughter husband and inlaws just wanted a nice clean room and we just back to Miami did not even demand our money we just wanted out please please it is situated in a very pretty place close to the river it deserved to be nicer.
June 17, 2013
Rated 3 out of 5 by Cardi Rooms are dated
Room was dated, with walls scuffed and thermostat unable to cool the room.
June 13, 2013
Rated 5 out of 5 by DivaLisa Excellent Location on Riverwalk
Hotel was clean and well maintained. Food was very good. Hotel staff was helpful, friendly and professional. Excellent location downtown Tampa right on the waters edge of Riverwalk. Get a balcony room overlooking water - you will be pleased.
June 12, 2013
Rated 2 out of 5 by Pickie Noisy and smelly
I had a room on first floor above the street. The sliding glass door was off the track and therefore the room was noisy and smells entered the room from outside, at least that is what I attributed the odor to.
Service in restaurant was extremely slow. Waited 25 minutes for my bill.
Best part of hotel was the Water Taxi!!
June 10, 2013
Rated 4 out of 5 by Niczmom This hotel has great features
I loved the location - great places to go outdoors for a run, many restaurants within walking distance, nice view from my room, and the staff was very helpful in answering all of my questions. I stayed for four days and the staff got to know me which was nice and made me feel at home.
June 4, 2013
Rated 3 out of 5 by wallace404 Excellent Staff, Hotel needs a facelift
I found the staff to be excellent. They were very accomodating and enjoyable. The reason why I would not recommend this hotel to others is that the hotel needs updating in many areas. The rooms were clean, yes, but the hotel looked old, the pool was sub-par and I found the food in the restaurant was just average. I love Starwood but there are better choices nearby.
June 3, 2013
Rated 5 out of 5 by Rob59 The staff went above and beyond!
When my wife and I arrived at the hotel with our beloved shih tzu, we were greeted by the staff and provided our pet friendly room promptly. Our room was very adequate and clean. We enjoyed the river walk with our doggie so much that we decided to stay another day. That's where Samantha at the front desk provided us with exceptional service and a genuine smile and attitude. The hotel was great, but it was Samantha that gave our rating a five star. Thanks for a great stay!
June 2, 2013
Rated 5 out of 5 by Paula26 Great Location, Beautiful View of the River & Friendly Staff
The Sheraton Tampa Riverwalk has a location, that seriously can’t be beat. Resting on the shores of the Hillsborough river the Sheraton Tampa Riverwalk is within walking distance, I’m talking a short walk with kids in tow here, of the Tampa Museum of Art, the Glazer Children’s Museum, the Curtis Hixton Park, Tampa Bay Times Forum, Tampa University and the Starz Center and a 5 minute drive (or less) from the Florida Aquarium, historic Ybor City and so many other places worth visiting. The Teco Streetcar station is just about a block away. If you don’t feel like walking or taking the historic streetcar you can simply use the hotel’s free shuttle service anywhere within a 3 mile radius!
From the minute we arrived we notice how friendly everyone was, from the valet to the front desk staff everyone greeted us with a smile and seemed sincerely committed to making our stay a great one. Dante the concierge was super helpful and awesome with the kids.
The rooms are clean and comfortable with an amazing view of the river and we had own private balconies. The bathrooms where a little small and the hotel is not that new but the comfort and great service more than made up for that. The 3 complimentary water bottles where also a nice touch.
June 1, 2013
Rated 2 out of 5 by Ross Tampa riverwalk
I stay at this hotel several times a year.... I is showing sighns of wear and the rooms and furniture look tired. The tables in the dining room have matts on them that make the tables difficult to clean and the tables are always tacky......end up covering the table with my napkin to prevent sticking to the table.....noticed this on virtually every stay yet no one has addressed ( Noted in survey before). Hence it may be time to change. A shame as it is a preferred spot. Ross
May 31, 2013
Rated 5 out of 5 by Georgie Great hotel and clean room
Clean room, loved the location. Hotel restaurant was wonderful, loved the food.
Sat by the window having breakfast and we saw a dolphin.
May 28, 2013
Rated 5 out of 5 by Irene Health Issues
my SO had surgery in Tampa. I booked The Sheraton on my surgeon's recommendation for the rates and services provided. You lived up to the expectations and were very caring. All is well now.
May 27, 2013