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Rated 3.7 out of 5 by 431 reviewers.
Rated 2 out of 5 by Rooms Are Tiny In general, the rooms were just too small. I have stayed in dozens of hotels worldwide and this was probably the smallest room I can remember. I spent 23 years in the Army and most of the tents I stayed in were larger than this room. The facilities, location, parking, etc. were marginal overall. For what it's worth, the stafff was very nice. I will not return to this hotel in the future under any circumstances. March 20, 2012
Rated 4 out of 5 by Evening of fun We had a wonderful evening which started with drinks and dinner at the Sheraton. Service and restaurant were excellent. We took the shuttle to Straz theater. Driver and front desk were very knowledgeable and happily assisted us. May 16, 2014
Rated 4 out of 5 by Good for Business The hotel was currently under renovation when I stayed. Despite the noise during conference events, the hotel was quiet in the evening and at night. My room was clean and comfortable. The hotel is in downtown and in walking distance to a number of restaurants. I would recommend having your own transportation or use taxis as the shuttle service needs improvement and only takes you in a three mile radius. December 9, 2013
Rated 4 out of 5 by Service As a guest of the Sheraton Riverwalk, I find the staff to be courteous and professional. Any needs that I have had have been met expeditiously and in a professional manner. I travel frequently for work and find this hotel consistent with their response time, courtesy and professionalism. I have recommended this hotel to clients visiting my office and other co-workers who live outside of the Tampa area. January 2, 2013
Rated 4 out of 5 by All about the Sheraton We stayed for two nights at the Sheraton. Our room was nice and the bed was comfy. We also had free breakfast which was delicious and also ate a great lunch at the ashley street grille. The mahi- mahi was perfect!! The best part of this hotel is the staff especially the valet. These guys were awesome! We took the free shuttle to the forum and Ronald and Scott were the best! Thanx guys for everything!!! October 30, 2012
Rated 1 out of 5 by DISGRUNTLED This Hotel is a poor reflection of the WELL KNOWN SHERATON'S I have stayed in before. It is obviously OLD, the appearance in the BATHROOM around the floor and walls were in poor condition, with the smell of OLD MOLE". In making reservation "I was not made aware that ALL PARKING WAS VALET @ $19.95 PER NIGHT, terrible feature. I parked my vehicle for a (5) Day Cruise and paid$5.00 per day, POOR CHOICE! December 15, 2012
Rated 5 out of 5 by Great Location This is the 2nd time I've stayed here and the staff is great. Rick and the bartenders in the restaurant were exceptional with their service. The front desk staff were extremely helpful and accomodating. I would stay here again. May 13, 2014
Rated 5 out of 5 by Great getaway From the start to the end, this hotel took care of all of our needs! Hotel was booked but it never felt crowded. We had a riverside club room with great view and balcony. Always able to find chair at pool and lounge. Club room was worth extra; enjoyed daily breakfast and snacks which were available 24/7. Valets were great and shuttle service was a bonus! March 28, 2014
Rated 5 out of 5 by A wonderful stay Overnite stay for the Rockettes Show. Great service from everyone we had contact with, Car valet to the front desk gal, caring staff in the dining room to the shuttle driver , all made us feel that they cared about our stay. This along with a clean and spacious room with a view can't be beat. Your employees are well trained and have a very caring attitude. We'll be back again. Great job, thanks December 19, 2013
Rated 3 out of 5 by For the price, not worth it. Alot of outdated furnishings. Only valet so after you spend alot of money on mediocre rooms, you have to spend an extra 18 dollars per overnight stay. I would only recommend this hotel for people on buisness other wise find a cheaper hotel that actually as a microwave in it. The only plus side to this hotel is its staff. They are very kind and very helpful for directions and hotspots for tourists. August 8, 2013
Rated 5 out of 5 by Only one thing missing My room was large, comfortable, light and inviting--very important when travelling lot. the staff on the floors and behimd the front desk were all friendly and helpful. Everything was great ...................except--the food. the restaurant needs a better chef and cook staff. I was longing for Grouper. The sandwich that I got was just awful! A colleague had the same experience.So disappointing. February 26, 2013
Rated 5 out of 5 by The hotel is GREAT - the staff? AWESOME Many times the difference between good experience and outstanding experience are small nuances that are difficult to put your finger on. Not only was the staff efficient and friendly, you could sense the attitudes of the employees. The smile on their faces, the way they acknowledges each other. (Example: As I was waiting in the front lobby, I watched a front desk person pass a housekeeping staffer, he made it a point to say hello and acknowledge her in a friendly way. You could also tell, from her teasing interaction, this was not a rare occurrence. The front desk person was a young man; the housekeeping staffer was an older lady. I could sense the respect they had for each other. ) They actually looked their guests in the eye when even just saying hello as they passed by. This was an outstanding example of the entire staff feeling equally important as part of the overall hotel staff team. January 21, 2013
Rated 4 out of 5 by Great Downtown Hotel This hotel was great! It was one of the only hotels in the downtown area to offer free internet in the room. This is the main reason I stayed here. It was also very close to restaurants and where I was working. The staff was very friendly and I appreciated the free bottles of water every day. The only problem I ever had was that the internet went down for a couple of hours one night of my stay. July 23, 2012
Rated 2 out of 5 by Horrible Experience I am a Platinum member and this is the worst stay or experience that I have ever had. I am on the road 2 weeks out of the month and I exclusively stay with the Starwood Preferred Brand Hotels due to the consistent quality of the rooms and the treatment that I receive from the staff. The room was worn, dirty carpet, hair in the showers. I would have moved if not for the early business meetings. April 19, 2013
Rated 5 out of 5 by Repeat guest, we love the SRW After 45 years of managing hotels in Florida and Grand Cayman let me say you are doing it right May 25, 2014
Rated 3 out of 5 by Close to everything I did enjoy my stay. I do wish my room was CLEAN!!! The surfaces were dusty and ring marks were obvious. The bed was made everyday and the room tidy but never felt CLEAN!! There is a washer/dryer available to hotel guests although the Front Desk could not make change for the machines!!!!!!!!!! I was sent to the Hotel Store and the sweet lady there was very kind and able to give me quarters. March 19, 2012
Rated 5 out of 5 by Wonderful Weekend Excellent hotel for relaxing and yet enjoying all the nearby cultural and sporting events. Hotel has been recently renovated and presents itself well with its new look. The hotel staff is extremely friendly and accommodating. Dining on the Riverwalk terrace was quite pleasant and the buffet was more than adequate. April 14, 2014
Rated 3 out of 5 by This Hotel needs to be updated! We stayed at hotel for 2 nights on 8/8 and 8/9. This Sheraton is in desperate need of a makeover!!! We booked 2 rooms on club level. The description of club level said there were "drinks and hors d'oeuvres" in the evening. What they failed to mention is that you must pay for the drinks. That was a first. I have stayed at many "club level" rooms and always had beer and wine complimentary!!! August 11, 2013
Rated 5 out of 5 by great place for a meeting I was there for a work meeting, and the meeting rooms were great, sleeping room was great, staff were frienldy and responsive May 22, 2014
Rated 4 out of 5 by Nice hotel in great area. We enjoyed our stay at this property. The shuttle to Ybor city (or anywhere really) is a great feature. We were able to have a nice dinner and cocktails without having to drive afterward. The location on the water is nice, too, especially when sitting at the pool. The one draw back is that their is not any waitstaff assigned to the pool to take drink/food orders while catching some rays.. October 18, 2012
Rated 2 out of 5 by Poor organization Because of late "VIP" checkouts, according to the staff, I was unable to get into my room and waiting in the lobby for 4 hours to check in. Staff was unsympathetic except for Jennifer. Tracy was very rude. I almost missed the wedding rehearsal dinner because I could not get in my room. Being a member of the bridal party staying in a wedding block of rooms we expected much better service. January 15, 2013
Rated 5 out of 5 by Great hotel, great location Very nice hotel. We booked a balcony room with a view overlooking the river for the Gasparilla Races. The location is great - right on the river walk, which takes you to museums and other sites. There's also a tram nearby that will bring you to the Ybor distract, so no need to drive. Only things missing that I could think of is lack of a hot tub and free parking, which was ~$20 a day. February 27, 2013
Rated 2 out of 5 by A little disappointing The room condition was fairly standard, but improvements were certainly needed. The Air con sound was too loud, and the bathroom vent made this weird, screeching all night. I was given a room at the end of the hall way, meaning long, long, long walk during an exhausting trip. Also, sidewalks outside and entrance into the hotel are terrible. It's like staying at a multistory garage.... February 6, 2013
Rated 5 out of 5 by Overnight Stay I stay here whenever I have a visit to Univ. of Tampa. The staff at the Sheraton are fantastic people. Always a smile and a friendly word. The facility is very clean and the rooms are very comfortable. May 10, 2014
Rated 5 out of 5 by We feel like home at the Sheraton. We visit Tampa very often and always stay at the Sheraton Riverwalk especially because they make us feel very special the moment we arrive. They remember our name and we always stay on the Club floor. We laugh and always have a great time using the fitness center, pool etc. April 23, 2014
Rated 5 out of 5 by WELL DONE! We stayed at Sheridan Tampa Riverwalk before and after our cruise. The room and entire facility was wonderful. The restaurant has great food. But, the best was the staff. They accomodated late arrivals and check outs. They shuttled us to the cruise and also took us to YBor to tour. Great people work at the Sheridan Riverwalk and their service helped us to have an enjoyable time. November 8, 2012
Rated 3 out of 5 by Dirty room The staff was excellent. I always rate my hotels by the cleanliness of the room. This hotel was had a 5 Star Lobby with a 21/2 star room. The room had potential because of the balcony river view. However, the carpet was dirty with many stains, dirty couch that I would not dare sit on for fear of something crawling onto and the amount of dust behind the bed which was easy to see. February 25, 2013
Rated 4 out of 5 by Great Location Sheraton Tampa Riverwalk is a very nice hotel. Pleasant staff, comfortable beds and GREAT location. We always stay here if we have concert tickets at the Forum. Walk from hotel to Channelside (lots of nice restaurants), then walk to the Forum, then walk back to the hotel. The only negative about the hotel, is that you MUST pay for overnight parking and the price keeps going up. December 8, 2011
Rated 3 out of 5 by Tired Hotel, but Nice Staff The staff was fine, but this hotel needs an update. It is close enough to the convention center. It is fine for a quick business trip. May 16, 2014
Rated 2 out of 5 by bring your own food-there is a fridge. The hotel is valet only and there's no help getting your stuff in or up to your room. There was some sort of lounge available that the person in front of me received a key to, but I did not. Maybe its for a certain level of SPG, i could never figure it out. I wanted to go in though, because there was food there. and wine. I had just driven to Tampa and was starving but it seemed too sketchy to go out of the hotel in search of food. I was also told there were no reasonable options to grab a bite close by on countless occasions when I asked. The one option they had in the hotel was too pricey and fancy for what i was looking for as a single traveler on business. I survived a lot of the conference I was at on granola bars I brought from home. oh, also, the hallway to the room makes it feel extremely dorm-like but the room was nice once you go in...though the bathrooms were extremely dated and tiny-even for one person. December 2, 2013
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